Information om Finnair-trafik

Senaste information

Read most often questions about coronavirus and flying with Finnair You can see our traffic plan for April-June 2020 here (öppnar PDF-dokument) You can see the list of cancelled flights from here (öppnar PDF-dokument)
Störningar i trafiken | Apr 01, 2020

Delays in refund handling

We currently have delays in the refund handling due to a high volume or coronavirus related refund applications. We are very sorry for the inconvenience this may cause you and are working hard to shorten the handling time.

Our average handling time is approximately 8 weeks. We’ll inform you via email after your refund application is processed. Please send your request only once, as duplicates will further delay handling the applications.

When you apply for a refund for your unused flight ticket due to the coronavirus situation, you can choose to have your money back to your bank account or credit card or a Finnair gift voucher. With the gift voucher we give you additional value – the value of the gift voucher is 10% more compared to the money back option. We sent you the gift voucher within 4 weeks.

Read more about refunds at www.finnair.com/refund.

Störningar i trafiken | Apr 01, 2020

Flexibility to reservation changes for flights booked on 1-30 April

Due to the coronavirus situation, we want to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make also new bookings during April with peace of mind.

You can change your travel date flexibly without a change fee, if

  • You made your booking on 1-30 April 2020.
  • You booked your ticket through Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight.
  • You make the change 7 days before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. If you change your travel dates closer to your flight, the change conditions follow your original ticket rules.
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
  • In case you would like to cancel your booking, refund will be according to the original ticket rules.

It is good to know that if there is no availability in your original fare class for your new flight, you need to pay the fare difference between your original and new flight tickets.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for a refund.

This is how you can change your travel date

  • Go to Manage booking and select new available dates for your travel.
  • You can also contact our customer service. We are sorry if our customer service is congested.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages (öppnas i nytt fönster) and via chat on finnair.com.

You can see your passenger rights here (öppnar PDF-dokument).

Störningar i trafiken | Apr 01, 2020

Changing travel dates for flights booked in March or if your original flight was cancelled due to coronavirus situation and you would like to change your travel dates again

Did you book your flight on 9-31 March and would like to change your travel dates? Or was your flight cancelled due to the coronavirus situation, you changed your travel dates and would like to do it again? You can change your travel dates free of charge and travel until 30 November 2020, if

  • Your travel date is latest on 30 November 2020.
  • You booked your ticket through Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight.
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
  • In case you would like to cancel your booking, refund will be according to the original ticket rules.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for a refund.

This is how you can change your travel date

  • Go to Manage booking and select new available dates for your travel.
  • You can also contact our customer service. We are sorry if our customer service is congested.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages (öppnas i nytt fönster) and via chat on finnair.com.

You can see your passenger rights here (öppnar PDF-dokument).

Störningar i trafiken | Mar 31, 2020

Changes in services at Helsinki Airport

Helsinki Airport renews to offer you an even smoother travel experience in the future. As of 1 April, we renew our services in the airport departure hall. Due to the ongoing construction work, there are also changes in the airport’s traffic and parking arrangements. Please note that we have made changes to our airport and lounge services also due to the coronavirus situation, you can read more about these from above.

Changes in the departure hall services

As of 1 April 2020, we will renew our services in the departure hall at Helsinki Airport. To ensure smooth service, we have simplified and combined services of our different service desks in the departure hall.

You get the smoothest start for your journey by making any reservation changes or purchasing tickets or travel extras, like upgrades or extra baggage, in advance through Finnair.com or our customer service. We no longer have a separate desk for these services at the airport, but our crew at other desks are at your service with these matters, if you wish. Please make any changes latest 60 minutes before your flight departure, so that we can ensure you will make to your flight with no hassle.

Special Assistance Desks in the departure hall help customers with special needs and if you need to make last minute changes to your reservation. As a Finnair Plus Platinum Lumo, Platinum, Gold and Silver member or our Business Class customer you can visit our Priority Desks.

Our guides at Helsinki Airport help you with any travel related questions. The fastest way for check-in is to do it through our website or Finnair app already before arriving the airport or by using the self-service check-in kiosks at the airport. You can leave your bags through self-service bag drops in the departure hall. Please print the bag tag at a check-in kiosk before leaving the baggage in the self-service bag drop. Self-service bag drops 207-211 are open all day.

If your flight was cancelled and you have been rerouted to your destination, you may be able to choose an alternative flight yourself through Manage booking. If you want to do the change with our agent at the airport, our agents at the Special Assistance, Priority or Transfer Desks will help you.

As of 1 April, we accept only debit or credit card payments at Helsinki Airport for the time being. For your and our ground crew’s wellbeing during the coronavirus situation, we reduce direct contact between our customers and crew and can’t accept cash payments.

Changes in traffic and parking arrangements during the airport renewal work

  • If you arrive at the airport by taxi or someone drops you off at the terminal, the right place for this at Terminal 2 is on the arrivals level. Please note that cars can stop only briefly in front of the terminal to avoid congestion. If you wish to accompany someone into the terminal or pick someone up, please use the short-term parking area in P3.
  • The taxi station serves customers on the ground floor of the terminal. To get to the new taxi station, customers can take the escalators or an elevator in the Arrivals hall 2A near Burger King restaurant.
  • The bus station is currently in front of the Scandic hotel.
  • Parking halls P1 and P2 are closed. You can use parking halls P3 and P5. Short-term and premium parking will be in P3.

The renewal of Helsinki Airport will be completed in 2022. Find out more at Finavia’s website.

Störningar i trafiken | Mar 27, 2020

We operate repatriation flight in co-operation with Foreign Ministry of Finland from Havana, Cuba

We operate repatriation flights in co-operation with Foreign Ministry of Finland to bring Finns home from their destinations.

We operate the following flights to Helsinki:

  • Helsinki- Havana (AY027) on 30 March 2020 at 5.50pm local time
  • Havana-Helsinki (AY028) on 31 March 2020 at 00.45am local time

You can purchase your ticket through our booking engine. For these flights, we accept Finns and other nationals who are returning to their home countries via Finland, as long as there are no travel restrictions in the destination countries in question.

Due to current border restrictions in Cuba, only Cuban citizens with permanent residence in Cuba will be allowed to enter the country under a regime of quarantine. Foreign tourists are not allowed to enter the country.

Please note that catering on these flights is limited. We recommend you take some snacks with you, especially if you have a special diet.

Störningar i trafiken | Mar 26, 2020, updated Mar 28, 2020

Restrictions for travelling to/from Uusimaa in Finland, domestic flights continue with restrictions

Travelling to/from Uusimaa in Finland will be restricted from 27 March to 19 April, 2020 and you are no longer allowed to cross the Uusimaa border without very good reason which include work, returning to officially-registered residences, or caring for a vulnerable individual. We continue to operate domestic flights in Finland with restrictions to ensure important flight connections in Finland. Below you’ll find instructions for what to do, if you have a domestic flight during the time of travel restrictions. We are sorry for any inconvenience this situation may cause you.

If you have a domestic flight on 27 March – 19 April but your travel is not necessary

  • You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
    • You made your booking via Finnair channels.
    • You have a Finnair operated and marketed flight.
    • There are available seats on your chosen new flight.
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • You can cancel your booking at Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.

If your domestic flight on 27 March – 19 April is cancelled

  • You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service or your travel agent. Please make the change before the departure of your original flight. You need to select new dates for your travel when making the change.
  • You can apply for a refund for the unused part of your flight ticket just by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
  • If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

Contacting our customer service

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following.

  • If you have a flight within 7 days, please contact us as soon as possible.
  • If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook (öppnas i nytt fönster) pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.

You can see your passenger rights here (öppnar PDF-dokument).

You can read more about the travel restrictions here (öppnas i nytt fönster).

Annan serviceinformation | Mar 16, 2020, updated Mar 30, 2020

We are gradually transitioning to a limited network as of 16 March

If you’ve booked a flight for 16 March - 30 June 2020, please read below instructions for what you can do now. Our customer service is currently heavily congested – if your flight departure is over 7 days from now, please contact us closer to your flight.

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions for travelling. We are now making substantial adjustments to our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We start transitioning to the limited network immediately and will cancel several flights already from 16-31 March. We will cancel flights from our systems gradually, and at this stage, we are cancelling flights until the end of June.

Check the list of so far cancelled flights here (öppnar PDF-dokument). The list was last updated on 24 March at 2pm and includes also already earlier, before 16 March, cancelled routes.

You’ll see the list of flights to be operated in April-June here (öppnar PDF-dokument). We will operate only the routes listed below. Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities. If the situation improves, we will do our best to add flights and routes to our traffic plan. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more.

  • Domestic Finland: Kuopio, Mariehamn, Oulu, Rovaniemi
  • Europe: Amsterdam, Berlin, Brussels, Frankfurt, London, Munich, Paris, Stockholm, Zürich. We will also fly to Copenhagen, Moscow, Oslo, St Petersburg and Tallinn once the travel restrictions to these destinations are lifted.
  • Intercontinental flights: Tokyo from 3 May 2020 onwards

You can check the up-to-date flight information for the upcoming few days here.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page.

Do this if you have a booking for 16 March - 30 June

When your flight is cancelled

We are now cancelling flights from 16 March - 30 June from our systems, and you can check the list of cancelled flights here (öppnar PDF-dokument). When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights from our systems and send the cancellation messages gradually. This means it will take some time, even several weeks before you receive the message about your cancelled flight.

  • Please go to Manage booking and check that we have your current contact information so that we can reach you if your flight is cancelled.
  • You can change your travel dates until 30 November 2020 without a change fee. If you haven’t received a message about a flight cancellation, you can go to Manage booking to change your travel dates yourself. After receiving the cancellation message, our customer service can change the travel dates for you. You can change your travel dates if
    • You made your booking via Finnair channels.
    • You have a Finnair operated and marketed flight.
    • There are available seats on your chosen new flight.
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • You can apply for a refund for the unused part of your flight ticket just by filling in this online form, if your flight is on the cancelled flights list (öppnar PDF-dokument) or you have received a cancellation message. When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
  • If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

When your flight is operated

  • You can check our traffic plan and flight schedules for 1 April – 30 June here (öppnar PDF-dokument).
  • You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
    • You made your booking via Finnair channels.
    • You have a Finnair operated and marketed flight.
    • There are available seats on your chosen new flight.
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • Please note that if we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule.

Contacting our customer service

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following.

  • If you have a flight within 7 days, please contact us as soon as possible.
  • If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook (öppnas i nytt fönster) pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.

Travel extras

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive.

You can see your passenger rights here (öppnar PDF-dokument).

Annan serviceinformation | Mar 18, 2020

Tightened border controls in Finland as of 19 March

The Finnish authorities will tighten border controls in Finland between 19 March and 13 April, 2020. In practice, this includes the following:

  • Border controls will be reinstated on all intra-Schengen routes
  • Helsinki Airport as well as airports of Turku and Mariehamn will be kept open for returning customers and cargo flights. All other airports will be closed from international traffic.
  • Foreigners who are currently in Finland are allowed to exit the country
  • Finnish nationals are recommended not to travel abroad. Nationals and residents returning to Finland are asked to stay in quarantine at home for 14 days
  • Your travel documents will be checked on all Finnair flights to or via Helsinki

You are allowed to enter Finland, if you are

  • National of Finland
  • Family member of a national of Finland (provided that you are entitled to enter and stay in Finland)
  • Holder of a valid Finnish residence permit
  • EU national who is registered as staying in Finland

As an EU national and a holder of EU issued residence permit, you are allowed to return to your EU country of residence via Finland. However, if you show any signs of illness, your entry may be denied.

Non-EU nationals who are leaving the Schengen area via Finland can return to their country of residence via Finland, e.g. Japanese nationals travelling from Paris to Tokyo via Helsinki.

Travel from a non-Schengen country to another non-Schengen country is allowed via Helsinki. However, you should be travelling to your country of residence and remain in the non-Schengen transit area of Helsinki Airport. You must be eligible to enter your destination, taking into consideration any possible coronavirus related restrictions of the destination.

Some exceptions to the above restrictions may be granted for essential work-related travel to e.g. immigration authorities, health professionals, transportation sector and diplomats, but we are still waiting for further details on the exceptions from the Finnish authorities.

Annan serviceinformation | Mar 14, 2020, updated Mar 19, 2020

Changes in in-flight services on all routes and in airport services at Helsinki Airport

The safety and wellbeing of our customers and crew are a top priority for us. Due to the coronavirus situation, we are making changes to our in-flight services on all routes gradually as of 13 March to reduce direct contact between our customers and crew. There are also changes in the airport services at Helsinki Airport, and we will close our lounges at Helsinki Airport for the time being.

Changes in in-flight meal and beverage service

Nordics, Baltic countries, Russia and Innsbruck

  • In Business Class, we will serve you a water bottle.
  • In Economy Class, we will have no meal or beverage service on these flights for the time being. We will serve water on request.

Germany, France, Italy, Great Britain, Spain, Switzerland, Hungary and Czech Republic

  • In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
  • In Economy Class, we will serve you a water bottle and cookie.
  • Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.

Canary Islands, Funchal, Dubai, Hurghada and Alanya

  • In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
  • In Economy Class, we will serve you a water bottle and sandwich.
  • Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.

Intercontinental flights

  • In Business Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
  • In Economy Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
  • We cannot accommodate special diets on repatriation flights.

Duty-free or pre-order shopping will not be available on any flights.

Changes in airport services, Finnair lounges will be closed

We are making changes to our airport services to reduce direct contact between our customers and ground crew. This is to ensure the safety and wellbeing of our customers and crew. We ask you to show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach it to your bag yourself.

In addition, we will discontinue the Helsinki Airport Fast Track service and the car service for Finnair Plus Platinum Lumo members as of 1 April, 2020.

We will close our lounges at Helsinki Airport. Finnair Platinum Wing in the non-Schengen side will be closed as of 18 March, and Finnair Business Lounge in the non-Schengen area and Finnair Lounge in the Schengen area will close their doors as of 19 March.

Please note that changes in our partners’ service offering and opening hours of lounges at other airports are also possible due to the coronavirus situation.

Störningar i trafiken | Feb 07, 2020

Many countries restrict travelling due to Coronavirus

Due to the current outbreak of coronavirus, there are entry and transit restrictions in place in many countries.

We recommend that you visit the IATA website for more information, or alternatively contact the embassies of the countries to/via which you plan to travel, especially if you have visited China in the last 14 days, or travel on a Chinese passport.

Limitations in Finnair app check-in

Due to coronavirus related travel restrictions to some of our destinations, there are limitations in Finnair app check-in currently. Please complete your check-in on our website, if you can’t complete it in Finnair app.

Finnairs kundtjänst på Twitter

Få senaste nytt på Twitter på @Finnair (öppnas i nytt fönster). Vår kundtjänst hjälper dig på Twitter på @FinnairHelps (öppnas i nytt fönster). Dela aldrig konfidentiell information, t.ex. ditt bokningsnummer, på internet.