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Störningar i trafiken | Feb 14, 2020

FLIGHT CANCELLATIONS TO/FROM GREATER CHINA IN MARCH

Finnair cancels its flights to Beijing Capital Airport and to Shanghai between March 1 and March 28, 2020, as the coronavirus situation has led to a temporary decline in air travel between China and Europe. Finnair will also cancel one of its double daily flights to Hong Kong between March 1 and March 28, 2020. We continue to follow the situation closely and will update any new information on this page. We are sorry for the harm this situation may cause you.

Cancelled flights:

  • Flights between Helsinki and Beijing Capital, Shanghai, Beijing Daxing, Nanjing and Guangzhou until March 28, 2020
  • AY102/101 flights between Helsinki and Hong Kong between March 1 and March 28, 2020. Our Hong Kong flights AY099/100 operate normally.

We are sorry for the inconvenience this situation may cause you and do our best to minimize the effects to you.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled:

  • You can change your travel until June 30, 2020 (latest departure date).
  • We do our best to re-route you to your destination.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras. Apply for refund.

Our Hong Kong flights AY099/100 operate normally, but if you have a Finnair ticket issued before 14 February 2020 to or from Hong Kong for travel between 25 January and 31 March 2020 you can, if you so wish:

  • change your travel until June 30, 2020 (the return flight is latest June 30, 2020) or
  • cancel the booking and apply for a refund in Manage booking

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested.

You can check your passenger rights here .

Störningar i trafiken | Feb 07, 2020

CHANGES TO RESERVATIONS ON FINNAIR FLIGHTS TO AND FROM CHINA

Due to the corona virus cases in China, we have made changes to our cancellation and change policies for our flights to and from Mainland China until 25 January to 31March 2020. If you have a Finnair ticket issued before 28 January 2020 to or from Mainland China for travel between 25 January and 31 March, 2020 you can, if you so wish:

  • change your travel until 31 May 2020 or
  • cancel the booking and apply for a refund in Manage booking

Our Hong Kong flights operate normally, but if you have a Finnair ticket issued before 28 January 2020 to or from Hong Kong for travel between 25 January and 29 February, 2020 you can, if you so wish:

  • change your travel until 31 May 2020 or
  • cancel the booking and apply for a refund in Manage booking

For postponing your travel, please contact our customer service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

World Health Organisation has issued instruction precautionary measures for travellers here, stressing the importance of usual precautions, including frequent hand-washing.

We are following the situation closely and will update any new information on this page. We are sorry for the harm this situation may cause you.

You can check your passenger rights here .

Störningar i trafiken | Feb 07, 2020

MANY COUNTRIES RESTRICT TRAVELLING DUE TO CORONAVIRUS

Due to the current outbreak of coronavirus, there are entry and transit restrictions in place in many countries.

We recommend that you visit the IATA website for more information, or alternatively contact the embassies of the countries to/via which you plan to travel, especially if you have visited China in the last 14 days, or travel on a Chinese passport.

Limitations in Finnair app check-in

Due to coronavirus related travel restrictions to some of our destinations, there are limitations in Finnair app check-in currently. Please complete your check-in on our website, if you can’t complete it in Finnair app.

Störningar i trafiken | Jan 31, 2020

CANCELLED FLIGHTS TO/FROM CHINA

The health and wellbeing of customers and personnel is a top priority for Finnair. Following a thorough analysis of all currently available information on the coronavirus and its impacts on air travel to and from China, Finnair has decided to cancel the flights to/from mainland China as follows:

  • Beijing and Shanghai routes between February 6 and February 29, 2020
  • Beijing Daxing, Nanjing and Guangzhou routes between February 6 and March 29

Our Hong Kong flights operate normally.

We are sorry for the inconvenience this situation may cause you and do our best to minimize the effects to you.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled:

  • You can change your ticket so that the flight is before February 6, 2020.
  • You can postpone your trip so that the return flight is latest May 31, 2020.
  • We do our best to re-route you to your destination.
  • You can apply for a full refund for the unused part of your flight ticket, and the purchased travel extras. Apply for refund

If you wish to make changes to your flights and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested.

You can check your passenger rights here .

Störningar i trafiken | Jan 28, 2020

FINNAIR FLIGHTS TO/FROM DAXING AND NANJING WILL BE CANCELLED UNTIL MARCH 29

Due to the recent suspension of group travel from China, and the amount of cancellations this has led to certain of our Chinese routes, we will cancel our three weekly flights to Beijing Daxing International Airport and our two weekly flights to Nanjing until March 29, 2020. Cancellations are in force as of February 5 for Daxing and as of February 8 for Nanjing. We are sorry for the harm this situation may cause you and do our best to minimize the effects to you.

We continue to operate daily to Beijing Capital Airport and to Shanghai, and twice a day to Hongkong, and to Guangzhou twice a week.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

You can choose from the following options, if your flight is cancelled

  • 1. You can change your flight date until May 31, 2020
  • 2. We do our best to re-route you to another Finnair destination in China. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
  • 3. You can apply for full refund for your unused flight ticket.

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights here .

Störningar i trafiken | Jan 15, 2020

JOENSUU AND JYVÄSKYLÄ AIRPORTS CLOSED FOR MAINTENANCE

Due to runway maintenance, Joensuu Airport will be closed from 22 June to 09 July 2020 and Jyväskylä airport from 03 July to 16 August 2020. During that period our flights between Helsinki and Joensuu and Helsinki and Jyväskylä will not be operated.

We are sorry for the inconvenience!

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