払い戻し申請フォーム

Please note: 

• If you have already used your flight ticket or a travel extra but want to apply for compensation or give feedback, you can do it through the Feedback and claims page.
• If you have purchased Finnair Cancellation Cover and could not travel due to sickness, you can apply for a refund on the Finnair Cancellation Cover Claim page.
• If you are requesting a refund for an undelivered travel extra (for example, a selected seat or a meal), please use the refund form below. We handle your refund without service fee.
• Has Finnair cancelled or changed your flight due to disruptions? If you choose not to travel, you can use the self-service tool above to cancel and request a refund. If you are unable to complete the request using the tool, please use the refund form below instead.
• Are you requesting refunds only for travel extras or downgrades? Please use the refund form below.
• If you voluntarily cancelled your reservation, the terms and conditions of your ticket type apply. A €50 service fee per ticket (or equivalent in local currency) applies for cancellations of Classic, Light and Superlight ticket types when the refund is processed through this form. View more information about Finnair ticket types.

Please send your request only once, as duplicates will delay the handling of the applications. If you have inbound and outbound flights on the same ticket, you need to complete the refund form only once.

Have questions about your refund requests? Our chatbot Sisu is happy to help you with your questions. You can start a chat with Sisu at the bottom right corner of our website. 

If you have an already active refund request, you can check its status on our Refund status page.

Please note that we use your personal data for the purpose of handling your refund request. Kindly minimise sharing any additional personal information that is not mandatory for handling your refund request. See the Finnair privacy policy.

払い戻しの送金方法について

払い戻しは、航空券の購入に使われたクレジットカード口座または他の決済手段宛てに送金いたします。 その場合、払い戻しの支払日は、返金日ではなく、航空券の発行日が表示される場合があります。