Here you will find the latest updates about Finnair flights. For other travel-related information, please scroll down.

新型コロナウィルス感染拡大の影響に伴う特別対応に関するよくある質問(英語)

Entry requirements to Belgium

31 July 2020, updated 5 August 2020

Belgium has introduced requirements for customers arriving in the country as of 1 August 2020.

  • You are required to complete an online Passenger Locator Form (PLF) prior to travel.
  • The form can be completed earliest 48 hours before your journey to Belgium here.
  • After filling the form, you will receive a health QR-code. You need to show this QR-code (paper print or mobile screenshot) to the airline representative at the time of boarding and to the authorities at the airport when entering Belgium.

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions. 

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to China

17 July 2020, updated 5 August 2020

The  Chinese authorities have introduced new requirements for customers arriving in China. 

  • Foreign visitors must hold a visa that has been issued after 28 March 2020. Please go to IATA website for more information and exceptions.
  • All customers are required to complete Passenger Locator Form (PLF) prior to travel and show proof of having completed the form to the airline before boarding and to the authorities on arrival (a print/screenshot of the QR-code received upon completion of the electronic form). The electronic declaration can be made via the following channels: WeChat, downloadable Mobile App or at http://health.customsapp.com/home/pages/index/index.html.
  • In addition to the Passenger Locator Form mentioned above, Chinese nationals who have visited one of the following countries: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Iran, Ireland, Israel, Italy, Malaysia, Netherlands, Norway, Philippines, Portugal, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, the UK or USA are required to download a health monitoring App and record their health condition via the App for 14 days prior to travel and show the airline and authorities the QR-code for their approval to return to China (green light to return to China).  
  • Temperature scanning will be performed at the departure gate in Helsinki for all customers. Those not fulfilling the health requirements set by the Chinese health authorities and those showing symptoms of COVID-19 will be denied boarding.  
  • Random temperature scanning is also performed during the flight.
  • All customers must wear facial masks during the whole flight and should not remove their masks unless necessary, e.g., during meals.
  • All customers will be tested for COVID-19 on arrival and will be quarantined for 14 days in designated places.

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions. 

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to Denmark

10 July 2020, last updated 14 July 2020

The Danish authorities have introduced new requirements for customers arriving in Denmark.   

  • If travelling as a tourist, you are required to stay in Denmark for a minimum of 6 nights and hold proof of confirmed accommodation.  This documentation needs to be shown at the departure gate and upon arrival in Denmark. If you will stay at a relatives or friends place, you need to be able to provide the authorities the address and the contact details of your host.
  • Passengers visiting spouses, family members, relatives, boyfriends, girlfriends residing in Denmark and who will stay at that person’s home, are exempt from the requirement to stay 6 nights. They must show a proof of the relationship to the Danish Border Police on arrival (e.g. marriage certificate, birth certificate, email from boyfriend/girlfriend stating they have been in a relationship for more than 3 months and sign a legal affidavit on arrival confirming the relationship.) False declaration can lead to fines. Passenger must also hold a return or onward ticket to be allowed to enter.
  • If you are transiting via Denmark to a third country, you need to have a confirmed flight, train or bus ticket departing from Copenhagen airport, entering Copenhagen city is not allowed. If you have parked your car at Copenhagen airport and will be driving to a neighbouring country, you may need to show proof to the Danish authorities of having parked your car at the airport. 

For more information, we recommend you visit IATA’s website and the Danish Police webpage

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to Greece

10 July 2020, updated 5 August 2020

Greece has introduced requirements for customers arriving in the country.   

  • You are required to complete an online Passenger Locator Form (PLF) prior to travel 
  • The form must be completed latest 24 hours prior to travel in order to obtain a QR-code, which shall be presented to the airline at the time of boarding and to the authorities upon arrival in Greece 
  • You will find the form via this page (works only in Chrome) 
  • You must provide detailed information on your point of departure, the duration of previous stays in other countries and your address/hotel name in Greece, passport/ID-card details, email address and flight information 
  • Providing false information may result in a fine being imposed on the passenger 
  • Arriving in Greece without having submitted an online Passenger Locator Form (PLF) in advance will result in the passenger being fined and denied entry 
  • A confirmation email will be sent upon submission of the online form 
  • You will receive the QR-code via email one day before your scheduled flight arrival in Greece 
  • You are required to wear a face mask at the airport terminals in Greece

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to Hong Kong

26 June 2020, updated 12 August 2020

The Hong Kong authorities have introduced requirements for customers arriving in Hong Kong.

  • You are required to fill out Passenger Locator (PLF) and quarantine forms. The Hong Kong health authorities recommend that you do this electronically earliest 48h prior to arrival via this link.
  • Also, you will be tested for COVID-19 upon arrival.
  • There are restrictions in place for foreigners arriving in Hong Kong, for example EU-nationals are not allowed entry currently, unless holding residence permits. For more information, we recommend you to visit IATA’s website.
  • Customers who have been in Bangladesh, India, Indonesia, Nepal, Pakistan, Philippines, South Africa, Kazakhstan or in the USA in the past 14 days must have a medical certificate with a negative Coronavirus (COVID-19) test result that has been issued maximum 72 hours before flight departure. The certificate must be in Chinese or English and bear the name of the customer and his/her identity card or passport number. Customers will also need to provide a confirmation of a room reservation in Hong Kong for at least 14 days starting on the day of arrival. These documents need to be shown to the airline agent before being accepted on the flight and to the authorities on arrival.

Transferring via Hong Kong to other international destinations is allowed, provided;

  • your flight to Hong Kong and your connecting flight from Hong Kong, are included in the same ticket (separate tickets are not allowed).
  • you have boarding passes to all flights printed at the check in counter of your departure airport, and your baggage is checked through until the final destination.
  • you are eligible to enter at your destination country (the country's COVID-19 restrictions and travel document requirements are fulfilled).
  • you do not have an onward flight to mainland China (connecting flights to mainland China are currently only allowed for passengers holding Diplomatic passports). 

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to Japan

26 June 2020

The Japanese authorities have introduced new requirements for customers arriving in the country as of 19 March 2020.

  • For example, as an EU national, including children and spouses of Japanese nationals, you are required to obtain a visa prior to travel to Japan, unless you hold a permanent resident card or are a long-term resident with a re-entry permit. Visas issued before 20 March 2020 are no longer valid.
  • Upon arrival in Japan, you will be tested for COVID-19 and will be held in a designated area, at your own expense, until the test result is received. This is normally a one-night stay.
  • In addition, you will be requested to stay at a location designated by the Quarantine Station Chief for 14 days, again at your own expense, and to refrain from using public transportation. Japanese nationals and residents may self-quarantine at home.

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to Singapore

29 July 2020, updated 5 August 2020

Singapore has introduced requirements for customers arriving in the country.

  • All customers, including Singapore citizens are required to complete an arrival and Passenger Locator Form (PLF) online prior to arrival
  • You can provide the information earliest 36 hours before your journey
  • Temperature screening will be performed for all customers at the departure gate in Helsinki. Those not fulfilling the health requirements set by the destination health authorities and those showing symptoms of COVID-19 will be denied boarding
  • It is mandatory by the destination authorities for all passenger over 2 years of age to wear a mask during the flight and masks should not be removed unless necessary, e.g. during meals
  • All customers are required to serve a Stay-Home Notice (SHN) when entering Singapore
  • Transferring via Singapore from Finnair flight AY131 to other destinations is not allowed

Entry to Singapore is only allowed for citizens and permanent residents of Singapore. For exceptions and more information please go to the IATA website.

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions. 

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to Spain

15 July 2020, updated 5 August 2020

Spain has introduced new requirements for customers arriving in the country. This applies to all persons travelling to Spain from other countries, including Spanish nationals. A completed health control form must be presented to the authorities upon arrival.

  • You are required to complete an online Passenger Locator Form (PLF) prior to travel.
  • The form can be completed earliest 48 hours before arrival to Spain online or by downloading the SpTH App from Google play or iOS App Store.
  • Each form is personal and non-transferable, and it is associated with a single trip.
  • When you have signed the form on the web or in the app, you will receive a health QR Code. You need to show this QR-code (paper-print or mobile screenshot) to the airline representative at the time of boarding and to the authorities at the airport when entering Spain.

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to South Korea

26 June 2020, updated 4 August 2020

South Korea has introduced new requirements for customers arriving in the country as of 3 June 2020.

  • Several foreign travelers previously visa exempt now need to obtain a visa to enter the country (excluding APEC Business Travel Card holders)
  • Foreign residents of Korea will need a re-entry permit and a medical certificate issued earliest 48 hours prior to travel, indicating that they do not have COVID-19 symptoms (a COVID-19 negative laboratory test result is not required prior to travel). This medical certificate requirement only applies to residents who have left South Korea after 1 June 2020. 
  • Temperature screening will be performed at the departure gate in Helsinki for passengers travelling to Korea. Those not fulfilling the health requirements set by the Korean health authorities and those showing symptoms of COVID-19 will be denied boarding.
  • On arrival, you will be tested for fever and respiratory symptom at the entry health screening as well as for COVID-19, and you must stay at a designated quarantine facility for 1 or 2 days until a test result is obtained.
  • In addition, you need to stay at a designated quarantine facility for 14 days at your own expense.
  • All arriving passengers are required to download a Self-Diagnosis Mobile App. 

You can go to IATA website for more information about current travel restrictions and requirements in different countries before you leave.

Check your options from TRAVEL RESTRICTIONS’ EFFECTS ON TRAVELLING article on this same page, if your travel plans change due to the travel restrictions.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

Entry requirements to UK

7 July 2020, updated 5 August 2020

The UK has introduced new requirements for customers arriving in the country.

  • You are required to complete an online Passenger Locator Form (PLF) before you arrive in the country via this page. You can provide the information earliest 48 hours before your journey.
  • Please take with you a print or a screenshot of the completed form, as you will be required to show one to the authorities upon arrival. Please note also that if you have during the last 14 days, visited one of the countries that are on the UK quarantine requirement list, you are required to self-isolate for 14 days when you arrive in the UK.

For more information, you can check the government's official webpage for entering the country and public health measures for all UK arrivals.

The UK authorities will update information about the travel restrictions every three weeks, for this reason, we recommend that you follow the situation carefully and check the current requirements before your journey.

Please note:

Entry restrictions might be subject to change on short notice. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.

Latest entry restrictions can be found via the IATA website and appropriate consulate or embassy.

CHANGES IN OUR TRAFFIC PLAN ON 1 JULY 2020 - 31 MARCH 2021, SEE INSTRUCTIONS IF YOU HAVE A BOOKING FOR 1 JULY ONWARDS

最終更新:2020年6月25日

フィンエアーは、2020年7月1日より、一部路線の運航を徐々に再開いたします。今後は各国における渡航制限の解除や需要回復の変更により、運航再開路線と便数を月ごとに増やしてまいります。

【日本発着路線の運航再開について】

日本路線につきましては、以下の路線を再開いたします。また、一部路線につきましては当面の間運休となります。

  • 東京(成田)- ヘルシンキ – 東京(成田):7月より週3便にて運航再開 運航スケジュールはこちら
  • 大阪(関西)- ヘルシンキ - 大阪(関西):9月より運航再開予定
  • 名古屋(中部)- ヘルシンキ - 名古屋(中部):9月より運航再開予定
  • 福岡 - ヘルシンキ - 福岡:当面の間運休
  • 札幌(新千歳)- ヘルシンキ - 札幌(新千歳):当面の間運休

※上記路線につきましては、通常より便数を減らしての運航再開となりますこと、予めご了承いただきますようお願い申し上げます。

新規就航が延期されておりました羽田―ヘルシンキ路線につきましては、11月に就航する予定です。

日本および渡航先各国の出入国制につきましては、現在厳しい制限がございます。また、出入国が可能な場合でも行動制限など各国の要請がございます。弊社便ご利用の際には、事前に外務省ホームページ(諸外国の行動制限等の現状)厚生労働省ホームページ および各国大使館などでご確認いただきますようお願い申し上げます。

なお、今回の運航路線見直しにより、2020年7月1日~2021年3月31日のスケジュールにおきまして、一部路線がキャンセルとなります。期間中キャンセルとなる路線につきましては、こちら をご確認ください。ご利用のお客様にはご迷惑をおかけいたしますこと、深くお詫び申し上げます。

【キャンセルとなった便のご予約をお持ちのお客様】

ご予約便がキャンセルとなったお客様にはシステムから自動的にご登録済みのSMSまたはeメールでご連絡いたします。当該路線にご予約のお客様へは、以下の順序でご連絡を差し上げる予定です。
※下記に記載されたご連絡時期を過ぎてからフライトのキャンセルが決定した場合は、順次ご連絡いたします。

  • 7月の便にご予約のお客様:5月31日までにご連絡いたします。
  • 8月の便にご予約のお客様:6月7日までにご連絡いたします。
  • 9月の便にご予約のお客様:6月14日までにご連絡いたします。
  • 10月~2021年3月の便にご予約のお客様:6月30日までにご連絡いたします。

また、弊社から最新情報をお送りするため、 予約の管理 ページで連絡先情報を更新してください。

予約の変更

フィンエアー(コールセンター、公式サイトなど)から直接購入された、AYコードのつくフィンエアー運航便の航空券をお持ちのお客様は、以下の条件で搭乗日を2021年5月31日までの期間内で無料で変更することができます。

  • 新しい搭乗日の便で同一予約クラスに空席があること(異なる予約クラスへの変更は、差額のお支払いが必要になる場合があります。)
  • 元の搭乗日よりも前に、新しい搭乗日への変更を行うこと


ご予約の変更は、問い合わせ窓口 までお問い合わせください。予約の管理 ページからも変更が可能です。(団体ツアーなど一部の航空券を除きます。)フィンエアープラスポイントを使った航空券(アップグレードを含む)の変更は、フィンエアーまでご連絡ください。旅行会社(団体ツアー含む)、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様は、航空券の販売店にお問い合わせください。

旅行のキャンセル・航空券の払い戻し

ご予約便欠航のお知らせをお送りしたお客様、またはご予約便がキャンセル路線のリスト に掲載されているお客様で、未使用の航空券の払い戻しをご希望のお客様は、フィンエアー までお問い合わせください。なお、ご予約便がキャンセルになる前に旅行の取消しをご希望の場合、航空券の払い戻し規定が適用されます。 旅行会社(団体ツアー含む)、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様は、航空券の販売店にてお手続きをお願いいたします。

オンライン払い戻し申請について

フィンエアー(コールセンター、公式サイトなど)から直接購入された航空券は、オンラインで払い戻し手続きが可能です。払い戻し用フォーム に必要事項を入力してください。 新型コロナウィルス感染拡大による払い戻し件数の増加により、手続きにお時間をいただいております。現状では8~12週間ほどかかる見込みでございます。手続きが完了しましたら e-mail にてご連絡を差し上げます。手続きをスムーズに行うため、重複申請は避けていただきますよう、お願い申し上げます。

代替便の手配について

ご予約便が欠航になり、旅行の継続をご希望の場合は、フィンエアー運航便での代替便をお探しすることもできますが、このような状況下であるため、代替便のご用意に限りがございますこと、ご理解賜りますようお願い申し上げます。

【運航予定便のご予約をお持ちのお客様】

2020年8月31日までにフィンエアー(コールセンター、公式サイトなど)から直接購入された、AYコードのつくフィンエアー運航便の航空券をお持ちのお客様の航空券の取り扱いにつきましては下記の通りです。

予約の変更

以下の条件のもと、航空券の有効期限内で変更が可能です。

  • 新しい搭乗日の便で同一予約クラスに空席があること(異なる予約クラスへの変更は、差額のお支払いが必要になる場合があります。)
  • 元の搭乗日よりも7日前までに、新しい搭乗日への変更を行うこと(出発日間近の変更には、運賃規則が適用されます。)

旅行のキャンセル・航空券の払い戻し

ご予約便が欠航になる前に旅行の取消しをご希望の場合、航空券の払い戻し規定が適用されます。

ご予約の変更・払い戻しは、問い合わせ窓口 までお問い合わせください。予約の変更は予約の管理 ページからも変更が可能です。(団体ツアーなど一部の航空券を除きます。)フィンエアープラスポイントを使った航空券(アップグレードを含む)の変更は、フィンエアーまでご連絡ください。旅行会社(団体ツアー含む)、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様は、航空券の販売店にお問い合わせください。

問い合わせ窓口

  • フィンエアー(コールセンター、公式サイト)にて直接航空券をご購入のお客様:フィンエアーコールセンター03-4477-4866 ※現在、弊社コールセンターには多くのお問い合わせをいただいており、電話がつながりにくい状況となっております。ご利用のお客様にご迷惑をおかけいたしますことお詫び申し上げます。
  • オンラインサービスその他お問い合わせ先につきましては、カスタマーケアおよび連絡先情報 もご覧ください。
  • 旅行会社、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様:航空券の販売店までお問い合わせください。

ご利用のお客様には、ご不便をおかけいたします事、お詫び申し上げます。

フィンエアー日本支社

Changes in our airport and inflight services

30 June 2020

Your health and safety are a top priority for us, and we can together ensure that you feel safe and comfortable when travelling with us. We have made changes to our airport and inflight services to limit direct contact between our customers and crew. With many new processes and recommendations in place, travelling may feel different, but don’t worry – we help you to prepare for your journey with peace of mind. Read more about the service changes and check our tips and recommendations before you start your journey here.

Travel restrictions’ effects on travelling

11 June 2020, updated 26 June 2020

As travel restrictions are being removed in different countries, air travel starts to recover gradually. We will add frequencies and routes back to our network month by month from July onwards as demand recovers, taking into account the changes in travel restrictions in different countries.

  • You can check flights and available seats through our booking engine.
  • You can read more about our traffic plan for 1 July 2020 – 31 March 2021 here.
  • Please go to IATA’s website for more information about current travel restrictions and requirements in different countries before you travel.

Your options if your travel plans change:

  • You can change your travel dates flexibly without a change fee. Check further details and instructions here. If you booked your journey on 1 April – 31 August 2020. If you booked your flight before 1 April 2020, our customer service will help you in making the change.
  • If travel restrictions prevent you from travelling to your destination in July-August, you can cancel your booking in Manage booking and apply for a refund for the unused part of your flight ticket. Please note that you need to provide us documentation, if your travel was prevented by the authorities in your destination country. It is good to know that a requirement for quarantine in your destination country, for example, is not a travel restriction that allows a refund.
  • If you wish to cancel your reservation due to a quarantine requirement or for another reason, the refund will be according to the ticket rule.

You can see your passenger rights here.

Restricted border controls in Finland

15 May 2020, updated 27 July 2020

The Finnish Border Guard provide updated information regarding internal border traffic and external border traffic in every two weeks.

Read the latest instructions from the Finnish Border Guards website.

Finnish institute for health and welfare has introduced instructions for customers arriving in Finland.

Read the latest information from the THL website.

Delays in refund handling

1 April 2020, updated 27 July 2020

We currently have delays in the refund handling due to a high volume of coronavirus related refund applications. We are very sorry for the inconvenience this may cause you. We have added resources and developed robotics to shorten the handling time.

Our average handling time is approximately 8 weeks. Some requests may unfortunately take some more time to be handled. We’ll inform you via email after your refund application is processed. Please send your request only once, as duplicates will further delay handling the applications.

When you apply for a refund for your unused flight ticket due to the coronavirus situation, you can choose to have your money back to your bank account or credit card or a Finnair gift voucher. We send you the gift voucher within 4 weeks.

Read more about refunds here.

Measures to protect your health and safety

12 May 2020, updated 27 July 2020

Air travel will gradually start to recover as travel restrictions are lifted. We want to ensure that you feel safe and comfortable when travelling with us.

We have implemented several changes to our services to reduce direct contact between our customers and crew and to ensure your health and safety while travelling.

The most visible change is that you are now required to wear a mask covering your mouth and nose from boarding to leaving the aircraft.

Read more here.

We will review these measures regularly and update any new information on our website.

新型コロナウィルス感染拡大による弊社便への影響について

最終更新:2020年4月30日9時(日本時間)※最新情報は英文の情報をご確認ください。

新型コロナウィルス感染の欧州を含む世界的な拡大に伴う各国の渡航制限や入国制限、またこれによる需要への影響を鑑み、2020年3月16日~6月30日の期間につきまして、運航制限を行います。当該期間中にご利用予定のお客様は、下記をご確認いただきますようお願い申し上げます。ご利用のお客様にはご不便、ご迷惑をおかけすることをお詫び申し上げます。

【日本発着路線の運休について】

日本路線につきましては、以下の便が運休となります。

  • AY065 ヘルシンキー札幌
  • AY066 札幌-ヘルシンキ
  • AY067 ヘルシンキー関西    
  • AY068 関西-ヘルシンキ    
  • AY073 ヘルシンキー成田
  • AY074 成田-ヘルシンキ
  • AY075 ヘルシンキー福岡    
  • AY076 福岡-ヘルシンキ    
  • AY077 ヘルシンキー関西    
  • AY078 関西-ヘルシンキ    
  • AY079 ヘルシンキー名古屋    
  • AY080 名古屋-ヘルシンキ    

また、夏期スケジュールにて就航予定の羽田―ヘルシンキ路線につきましては、現状を鑑み、7月以降に就航を延期することとなりました。新しい就航日が決まり次第、当ページにてご案内申し上げます。

厚生労働省は、2020年3月21日より、ヨーロッパ諸国からの入国者に対し、検疫法での隔離・停留が必要な場合のほか、検疫所長が指定する場所(ご自宅等)での14日間の待機および公共交通機関を利用しないよう要請しています。詳しくは、厚生労働省ホームページ にてご確認ください。

法務省は、日本上陸申請日前14日以内に指定の国、地域に滞在履歴がある外国籍の方の上陸を特段の事情がない限り拒否することとしています。詳しくは、法務省ホームページ にてご確認ください。

欠航となるフィンエアー運航便につきましては、随時更新されます、欠航予定リストにてご確認ください。直近のヘルシンキ発着便の運航情報は、運航状況でご確認いただけます。

4月以降の運航路線について】

4月1日~6月30日の期間は、フィンランド国内を含むヨーロッパ内下記路線のみを継続して運航する予定です。

  • フィンランド国内線: クオピオ、マリエハム、オウル、ロヴァニエミ
  •  ヨーロッパ路線: アムステルダム、ベルリン、ブリュッセル、フランクフルト、ロンドン、ミュンヘン、パリ、ストックホルム、チューリッヒ (渡航制限解除後はコペンハーゲン、モスクワ、オスロ、リガ、サンクトペテルブルク、タリン線を追加予定)

運航スケジュールは、4月1日~6月30日運航スケジュールをご確認ください。なお、今後の状況により、欠航など運航路線に変更が生じる場合がございます。状況が改善した場合は、需要の回復に合わせて運航路線やスケジュールの見直しを行うよう、引き続き情勢を注視して参ります。弊社便ご利用のお客様には、何卒ご理解賜りますようお願い申し上げます。

上記に伴いまして、当該期間のフライトをご予約のお客様に、下記の通りご案内申し上げます。

ご予約便が欠航になった場合

現在、6月30日までのご予約便がキャンセルとなったお客様には、システムから自動的にご登録済みの連絡先にSMSまたはeメールでご連絡しておりますが、膨大なシステム処理のためご連絡に日数を要する事が予測されます。また、弊社から最新情報をお送りするため、 予約の管理 ページで連絡先情報の更新をお願いいたします。

予約の変更について

フィンエアー(コールセンター、公式サイトなど)から直接購入された、AYコードのつくフィンエアー運航便の航空券をお持ちのお客様は、以下の条件で搭乗日を2020年11月30日までの期間内で無料で変更することができます。

  • 新しい搭乗日の便で同一予約クラスに空席があること
  • 元の搭乗日よりも前に、新しい搭乗日への変更を行うこと

ご予約の変更は、問い合わせ窓口までご連絡ください。また、予約の管理 ページからも変更が可能です。(団体ツアーを除く)。 フィンエアープラスポイントを使った航空券(アップグレード含む)の変更はフィンエアーまでご連絡ください。

旅行のキャンセル・航空券の払い戻しについて

ご予約便欠航のお知らせをお送りしたお客様、またはご予約便が欠航リストに掲載されているお客様で、未使用の航空券、有償サービスの払い戻しをご希望のお客様は、問い合わせ窓口にご連絡ください。なお、ご予約便が欠航になる前に旅行の取消し・払い戻しをご希望の場合は、航空券の払い戻し規定が適用されます。

旅行会社(団体ツアー含む)、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様は、航空券の販売店にてお手続きをお願いいたします。

オンラインでの払い戻し手続き

フィンエアー(コールセンター、公式サイトなど)から直接購入された航空券は、オンラインでも払い戻し手続きが可能です。払い戻し用フォーム に必要事項を入力してください。 また、コロナウィルス感染拡大によるキャンセルの特別措置といたしまして、公式サイトから全額をクレジットカードまたはオンラインバンキングで支払われた航空券の払い戻しにつきましては、現金(クレジットカード)または、現金の払い戻し金額より10%増額のギフトバウチャーからお選びいただけます。フィンエアーギフトバウチャーは1年間有効で、フィンエアー便の航空券ご購入にご利用いただけます。有効期間内に新しい航空券としてご利用いただく必要がありますが、ご旅行は有効期間後でも可能です。また、ご本人様以外の航空券にご利用いただくことも可能です。ギフトバウチャーをご選択いただいた場合は、4週間以内にお送りいたします。

※現在、払い戻し手続きにお時間をいただいており、最大で8週間ほどかかる見込みでございます。手続きが完了しましたらe-mailにてご連絡を差し上げます。手続きをスムーズに行うため、重複申請は避けていただきますよう、お願い申し上げます。

代替便の手配について

ご旅行の継続をご希望の場合は、代替便をお探しすることもできますが、このような状況下であるため、代替便のご用意に限りがございますこと、ご理解賜りますようお願い申し上げます。

ご予約便が運航予定の場合

フィンエアー(コールセンター、公式サイトなど)から直接購入された、AYコードのつくフィンエアー運航便の航空券をお持ちのお客様は、航空券の購入日により以下の対応をさせていただきます。

2020年3月31日までに航空券をご購入のお客様

次の条件のもと、2020年11月30日までの便に変更が可能です。

  • 新しい搭乗日の便で同一予約クラスに空席があること
  • 元の搭乗日よりも前に、新しい搭乗日への変更を行うこと


2020年4月1日~6月30日の間に航空券をご購入のお客様

次の条件のもと、2020年11月30日までの便に変更が可能です。

  • 新しい搭乗日の便で同一予約クラスに空席があること(異なる予約クラスへの変更は、差額のお支払いが必要になる場合がございます。)
  • 元の搭乗日よりも7日前までに、新しい搭乗日への変更を行うこと(出発日間近の変更には、運賃規則が適用されます。)

旅行のキャンセル・航空券の払い戻しについて

ご予約便が欠航になる前に旅行のキャンセル・航空券の払い戻しをご希望の場合、航空券の払い戻し規定が適用されます

ご予約の変更・航空券の払い戻しは、問い合わせ窓口までお問い合わせください。変更は予約の管理 ページからも可能です。(団体ツアーなど一部の航空券を除きます。) フィンエアープラスポイントを使った航空券(アップグレード含む)の変更はフィンエアーまでご連絡ください。旅行会社(団体ツアー含む)、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様は、航空券の販売店にてお手続きをお願いいたします。

TRAVEL EXTRAS 有償サービスについて

事前座席指定など、すでに有償サービスをご購入済みの場合は、予約変更後のフライトでも同等のサービスをご利用いただけるようにいたしますが、ご要望にお応えできない場合は払い戻しを承ります。フライトが欠航となり航空券を払い戻しされる場合は、未使用の有償サービスにつきましても払い戻しが可能です。

問い合わせ窓口

  • フィンエアー(コールセンター、公式サイト)にて直接航空券をご購入のお客様:フィンエアーコールセンター03-4477-4866 ※現在、弊社コールセンターには多くのお問い合わせをいただいており、電話がつながりにくい状況となっております。ご利用のお客様にご迷惑をおかけいたしますことお詫び申し上げます。
  • オンラインサービスその他お問い合わせ先につきましては、カスタマーケアおよび連絡先情報もご覧ください。
  • 旅行会社、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様:航空券の販売店までお問い合わせください。

ご利用のお客様には、ご不便をおかけいたします事、お詫び申し上げます。

フィンエアー日本支社

Flexibility to reservation changes for flights booked between 1 April and 31 August

1 April 2020, updated 27 July 2020

Due to the coronavirus situation, we want to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make also new bookings until the end of August with peace of mind.

You can change your travel date flexibly without a change fee, if

  • You made your booking between 1 April and 31 August 2020.
  • You booked your ticket through Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight.
  • You make the change 7 days before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. If you change your travel dates closer to your flight, the change conditions follow your original ticket rules.
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
  • In case you would like to cancel your booking, the refund will be according to the original ticket rules.

It is good to know that if there is no availability in your original fare class for your new flight, you need to pay the fare difference between your original and new flight tickets.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, it is eligible for a refund.


THIS IS HOW YOU CAN CHANGE YOUR TRAVEL DATE

  • Go to Manage booking and select new available dates for your travel.
  • You can also contact our customer service. We are sorry if our customer service is congested.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • If you have booked your ticket through a travel agency or you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. 

You can check your passenger rights here.


CONTACTING OUR CUSTOMER SERVICE

Our customer service is working hard to help you in this extremely exceptional situation. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry if our customer service is congested.


TRAVEL EXTRAS

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive.

You can see your passenger rights here.

新型コロナウィルス拡大の影響に伴う航空券の取り扱いについて

更新:2020年3月13日15:00 (日本時間)※最新情報につきましては、英文の情報をご確認ください。

新型コロナウィルス感染拡大の影響に伴う欠航や航空券の取り扱いにつきまして、以下の通りご案内いたします。

  • 対象路線:日本発着便を含む全てのAYコードのつくフィンエアー運航便
  • 対象搭乗日:2020年11月30日搭乗分まで
  • 対象航空券:2020年4月30日までにフィンエアーで発券された航空券(航空券番号が105で始まる航空券)
  • 航空券の取り扱い:対象搭乗日を2020年11月30日までの同一区間便への予約変更が可能です。予約クラスは、元の航空券と同一クラスとなります。ご予約便が欠航となったお客様は、未使用航空券の払い戻しも承ります。

予約の変更・払い戻しは下記の問い合わせ窓口までご連絡ください。また、予約の変更はManage booking でもお手続きが可能です。※団体ツアーのお客様は旅行会社にお問い合わせください。

 ** 

問い合わせ窓口

  • フィンエアー(コールセンター、公式サイト)にて直接航空券をご購入のお客様:
    • フィンエアーコールセンター 03-4477-4866 ※現在、弊社コールセンターには多くのお問い合わせをいただいており、電話がつながりにくい状況となっております。ご利用のお客様にご迷惑をおかけいたしますことお詫び申し上げます。
    • その他、*オンラインでのカスタマーサービス*についてはカスタマーケアおよび連絡先情報をご覧ください。
  • *旅行会社、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様:*航空券の販売店までご連絡ください。


ご利用のお客様には、ご不便をおかけいたしますこと、お詫び申し上げます。

フィンエアー日本支社

新型コロナウィルス拡大の影響にともなう夏期スケジュール変更のお知らせ

2020年3月6日更新

平素よりフィンエアーをご利用いただきまして、誠にありがとうございます。
弊社は、2020年夏期スケジュールにおきまして、昨年ご好評いただきました深夜発の関西―ヘルシンキ便(AY068/AY067)を増便し、週5便の運航を予定しておりました。しかしながら、この度の新型コロナウィルスの世界的な拡大による需要への影響を鑑み、運航計画の見直しを行った結果、増便を見送ることとなりました。ご利用のお客様にはご迷惑、ご不便をおかけいたしますが、ご理解賜りますようお願い申し上げます。
なお、関西発につきましては、午前、深夜発合わせて週10便の運航となります。引き続きご愛顧賜りますようお願い申し上げます。

スケジュール変更の対象となる便(2020331日~1024日)

  • AY068 関西ーヘルシンキ : 関西発 水曜・日曜
  • AY067 ヘルシンキー関西:ヘルシンキ発 火曜・土曜

上記の便をご予約済みのお客様には、SMSまたはe-mailにてお知らせいたします。連絡先を登録されていないお客様は、予約の管理、Finnair App から連絡先情報のご登録をお願いいたします。ご予約便キャンセルに伴い、以下のお手続きを承ります。大変お手数ですが問い合わせ窓口までお問い合わせいただきますようお願いいたします。

  • 日付の変更 ※10月31日までの同区間の便に変更が可能です。
  • 振替便の手配(詳しくは問い合わせ窓口にてご確認ください。)
  • ご旅行の取消(払戻し)

問い合わせ窓口

  • フィンエアー(コールセンター、公式サイト)にて直接航空券をご購入のお客様:フィンエアーコールセンター03-4477-4866 ※現在、弊社コールセンターには多くのお問い合わせをいただいており、電話がつながりにくい状況となっております。ご利用のお客様にご迷惑をおかけいたしますことお詫び申し上げます。
  • 旅行会社、オンライン・トラベル・エージェント、他の航空会社で航空券をご購入のお客様:航空券の販売店までご連絡ください。

ご利用のお客様には、ご不便をおかけいたしますこと、お詫び申し上げます。

フィンエアー日本支社

Disruptions in the traffic

Joensuu and Jyväskylä Airports closed for maintenance

15 January 2020

Due to runway maintenance, Joensuu Airport will be closed from 22 June to 09 July 2020 and Jyväskylä airport from 03 July to 16 August 2020. During that period our flights between Helsinki and Joensuu and Helsinki and Jyväskylä will not be operated. 

We are sorry for the inconvenience! 

Leased aircraft

Iberia operates certain Barcelona and Madrid flights

15 January 2020

We have leased Airbus A321 aircraft from our oneworld partner Iberia to cover a temporary shortage of aircraft as our operations continue to grow. The aircraft will be used for flights AY1654/3 (Barcelona) and AY1662/1 (Madrid) until March 30, 2023.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Other information related to flying

Changes in services at Helsinki airport

31 March 2020

Helsinki Airport renews to offer you an even smoother travel experience in the future. As of 1 April, we renew our services in the airport departure hall. Due to the ongoing construction work, there are also changes in the airport’s traffic and parking arrangements. Please note that we have made changes to our airport and lounge services also due to the coronavirus situation, you can read more about these from above.

Changes in the departure hall services

As of 1 April 2020, we will renew our services in the departure hall at Helsinki Airport. To ensure smooth service, we have simplified and combined services of our different service desks in the departure hall.

You get the smoothest start for your journey by making any reservation changes or purchasing tickets or travel extras, like upgrades or extra baggage, in advance through Finnair.com or our customer service. We no longer have a separate desk for these services at the airport, but our crew at other desks are at your service with these matters, if you wish. Please make any changes latest 60 minutes before your flight departure, so that we can ensure you will make to your flight with no hassle.

Special Assistance Desks in the departure hall help customers with special needs and if you need to make last minute changes to your reservation. As a Finnair Plus Platinum Lumo, Platinum, Gold and Silver member or our Business Class customer you can visit our Priority Desks.

Our guides at Helsinki Airport help you with any travel related questions. The fastest way for check-in is to do it through our website or Finnair app already before arriving the airport or by using the self-service check-in kiosks at the airport. You can leave your bags through self-service bag drops in the departure hall. Please print the bag tag at a check-in kiosk before leaving the baggage in the self-service bag drop. Self-service bag drops 207-211 are open all day.

If your flight was cancelled and you have been rerouted to your destination, you may be able to choose an alternative flight yourself through Manage booking. If you want to do the change with our agent at the airport, our agents at the Special Assistance, Priority or Transfer Desks will help you.

As of 1 April, we accept only debit or credit card payments at Helsinki Airport for the time being. For your and our ground crew’s wellbeing during the coronavirus situation, we reduce direct contact between our customers and crew and can’t accept cash payments.

Changes in traffic and parking arrangements during the airport renewal work

  • If you arrive at the airport by taxi or someone drops you off at the terminal, the right place for this at Terminal 2 is on the arrivals level. Please note that cars can stop only briefly in front of the terminal to avoid congestion. If you wish to accompany someone into the terminal or pick someone up, please use the short-term parking area in P3.
  • The taxi station serves customers on the ground floor of the terminal. To get to the new taxi station, customers can take the escalators or an elevator in the Arrivals hall 2A near Burger King restaurant.
  • The bus station is currently in front of the Scandic hotel.
  • Parking halls P1 and P2 are closed. You can use parking halls P3 and P5. Short-term and premium parking will be in P3.

The renewal of Helsinki Airport will be completed in 2022. Find out more at Finavia’s website.

Travelling on Finnair flights during Brexit

23 January 2020

We expect our flights between the UK and Finland as well as the transfer traffic through the UK to continue normally on the day of Brexit and after that. However, there may be changes in the customer processes at London Heathrow airport, and congestion is possible from time to time.

If you are travelling to/from/via the UK on 31 January 2020 or some days after that, you can do the following:

  • Follow our and your possible other airlines’ communications. We will update any new information on this page, and you can see the up-to-date flight information here.
  • Make sure that we have your up-to-date contact information in your flight reservation. You can check this through Manage booking or Finnair mobile app. We will contact you directly if there would be changes to your flight.
  • We also encourage you to reserve extra time at the airport, if you are travelling on the day of Brexit or some days after that, as delays are possible at the airport.


What if my flight is cancelled or I miss my connecting flight due to Brexit?

We will contact you directly if your flight would be disrupted. If your flight is cancelled or you miss your connecting flight, we will find you the best possible alternative flight to your destination as soon as possible. You’ll then find your new flight details at Manage booking or through Finnair app. 

Where can I find more information about Brexit and travelling to the UK? 

We will update information on this page, but you can also search for information on the UK government website.

Ministry of Foreign Affairs of Finland also provides information about Brexit and its effects on travelling here.

Will there be any changes to the travel document requirements for EU citizens travelling to or via the UK?

The passport requirements for EU citizens will not change, and you can still enter the UK using a passport which is valid for the duration of your intended stay.  According to the current information, citizens of an EU or EEA country or Switzerland will not need a visa to travel to the UK. However, the UK government advises EU citizens to continue to check their website for updates on visa requirements. You can find more information about visiting the UK after Brexit here.

Will there be any changes to the travel document requirements for British citizens travelling to or via the EU countries?

As a British citizen travelling to the Schengen area, your passport will need to be valid 3 months beyond your intended stay. Passports that have been issued with a validity of longer than 10 years, will not be accepted. The EU has confirmed that British nationals will be able to enter the Schengen area without a visa even after Brexit, a visa-free stay will be allowed for a combined total of 90 days within any 180-day period of time.

My flight arrives in or departs from the UK. What should I know about check-in, security control, border control, immigration or other airport services?

In the UK, all airport services will remain as before. EU citizens will be able to enter and leave the UK as they do now, and for example, use e-gates or automated border control when travelling on a biometric passport.

My journey goes through London Heathrow Airport. What do I need to know to transit there?

There will be no changes in the transfer services. However, congestion is possible during the first days of Brexit. Finnair flights arrive in the terminal 3, and to transfer to another flight that departs from another terminal you’ll go through the flight connections centre. Please follow the airport signs. Also, baggage transfers to connecting flights continue as before. You can see more information about transfers in London Heathrow from the airport’s website.

My flight arrives in Helsinki from the UK. Are there changes at the airport?

Most airport services remain the same after Brexit. However, after the Brexit UK citizens can’t, for now, use the automated border control gates. Please use the manned lanes instead.

Can I still travel with my pet to the EU or to the UK?

You can continue to travel with your pet as before. We recommend you to check the requirements of your destination country well in advance before you travel and allow enough time for preparing your journey. Please note that pets can only be shipped as cargo to the UK.

You’ll find more information about travelling with pets on Finnair flights here.

More information about travelling with pets to the UK is available on the UK's government website.

Will there be different Customs requirements for bringing goods into the UK / to Helsinki?

You’ll find information about bringing goods into the UK here.

For instructions about bringing goods to Finland, please go to the Finnish Customs’ website.

Certain Apple MacBook Pro devices are not allowed on Finnair flights due to battery issues

19 August 2019

The European Aviation Safety Agency EASA and the US Federal Aviation Administration have issued instructions regarding the 15-inch MacBook Pro units manufactured between Sept 2015 and Feb 2017 that are subject to the recall by Apple on June 20, 2019 due to battery issues.  

Such devices are not allowed in checked-in baggage or onboard on Finnair flights before their batteries have been replaced. Customers are responsible for ensuring the status of their device before their flight via Apple webpages at https://support.apple.com/15-inch-macbook-pro-battery-recall 

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