Challenging winter weather conditions on 27th caused limitations on air traffic and have slowed down ground handling operations at Rovaniemi Airport on 27-28 December 2025. Several of our flights have been disrupted due to the situation. Further disruptions are likely on January 28. 

We are monitoring the situation closely and will update any new information on this page. We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey. 

You can check the information on departing and arriving flights on the local airport's website, for example Finavia's site for Rovaniemi Airport. We have collected the following information for your next steps in case there is a change to your journey.  

How do I know if my flight is disrupted?  

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app. 

In case you miss a connecting flight on the same ticket, we will book you a new flight to your destination and send you a message as soon as your travel plan is completed. If you have a connecting flight onwards from Helsinki, you can see real time status of your connecting flight onboard in Nordic Sky portal in our narrow-body Airbus aircrafts and via Inflight Entertainment in our wide-body aircrafts. 

Your options, if your flight is cancelled

If you have received a message of a flight cancellation, these are your options: 

• As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best possible alternative flight(s). Thank you for your patience. 

• In Manage booking you can accept your new travel plan or see other Finnair flight options and change your travel date free of charge +/-14 days from the original date. You can also make changes by contacting our customer service or the ticket issuing agency. 

• If we were unable to offer you an alternative flight but you wish to travel, please contact our customer service for re-arrangements. 

• In case you don’t want to use any of the flights in your booking and want to cancel your whole journey, or we have cancelled all the flights in your booking, you can apply for a refund in Manage booking. 

• If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact our customer service or the ticket issuing agency. 

Due to the flight change, we may unfortunately be unable to confirm some of the pre-ordered travel extras, such as meals or pet transportation, for your new flights. You can check your confirmed services in Manage booking. If you do not receive travel extras purchased from Finnair, you can apply for a refund. 

Accommodation

If you need hotel accommodation due to our re-booking and you have already started your journey, we offer you hotel accommodation. Unfortunately, the availability of hotel rooms near Rovaniemi Airport is very limited at the moment and we might not be able to arrange accommodation for you.   

You can book the accommodation yourself and apply for compensation of reasonable hotel and ground transportation costs afterwards from us. Please keep the receipts for the claim and contact us via Contact and request forms. 

If you are travelling with checked baggage  

As baggage handling services are congested as well, there may be delays in baggage deliveries. We recommend packing the most essentials, like medicines, in your carry-on baggage, following your carry-on baggage allowance.  

If your baggage didn’t arrive on the same flight with you, we automatically create a delayed baggage report for you at the latest when your baggage is located and rerouted. You can manage and follow your delayed baggage report here. Please verify that we have your correct contact details, delivery address, and baggage information from the existing report. We will also keep you informed of updates on your baggage arrival via SMS and/or email, provided we have your contact details on file.  

We will deliver your baggage to you as soon as possible and will contact you to organise the delivery once the baggage arrives at your destination. You can find the local handler's contact information and opening hours in your delayed baggage report. Read more information about delayed baggage here. 

Contacting our customer service

If you booked your ticket through a travel agency or tour operator, please contact them to make changes to your reservation or to request a refund. If you booked your ticket through Finnair, our customer service team is working hard to assist you in this exceptional situation. You can also contact us via chat on our website or in Finnair app. We apologise that our customer service may be experiencing congestion due to the situation. 

You can check your passenger rights here.