- We are unable to answer calls regarding travel restrictions or travel documents. You can check the travel requirements map or the local authorities web pages in your destination country.
- The fastest way to book tickets and travel extras is via finnair.com or Finnair mobile app.
- You can make changes to your existing reservation in Manage booking.
- You’ll find answers to many general questions also via our chatbot and FAQ section.
Customer care and contact information
Our customer service is getting an exceptionally large number of contacts, and thus the waiting time may be long. We are very sorry for the inconvenience.
Help and contacts
Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more.
Booking changes
Purchase travel extras, change your travel dates and review trip details.
See where you can travel
Check the latest entry requirements for our destinations on an easy-to-use interactive map.
Finnair Plus contact form
Claim missing points, update your profile information and send us a query about your award vouchers using a simple form.
Contact and request forms
From refund to special assistance request, find the form of your need.
Download the Finnair app
From boarding passes and flight information to your digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
Chat with us
Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!
Chat support hours:
Finland
- In Finnish: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 8 a.m.–6 p.m. (Finnish time)
- In English: Mon–Sun 24h
- In Swedish: Mon–Fri 8 a.m.–5 p.m. (Finnish time)
Other countries
You can get chat support during the opening hours of the customer service centre in your country. Use the dropdown below to find the opening hours for each country.
Call our customer service centre
International
Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.
Finland customer service
Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:
Phone: +358 300 871 160 (€1,70/answered call + local network charge)
In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
In English: 24h
Traffic or payment disruption situations and special assistance services:
Phone: +358 9 818 0800 (local network charge)
In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
In English: 24h
Finnair Plus program:
Phone: +358 9 818 888
Mon–Fri 8 a.m.–6 p.m.
Customer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLAND
Privacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400 (local network charge / mobile call charge)
Open: Mon–Fri 9 a.m.–5 p.m.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
Finnair Group switchboard
Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.
Agent info and Medadesk for travel agents
Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.
Renting an aircraft
Email: charter@finnair.com
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