Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!
You can also chat live with our customer service agents on our old website.
Customer care and contact information
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Contact us
Select country or region to see more specific contact information:
International
Finland customer service
Phone: +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)
Open: 24h
For group bookings, please contact a travel agency.
Finnair Holidays
Phone: +358 9 818 0810 (local network charge / mobile call charge)
Open: Mon–Fri 8 a.m.–7 p.m., Sat–Sun 10 a.m.–4 p.m.
Finnair Plus
Do you have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!
Address:
Customer Care Center Finland
SXD/8
01053 FINNAIR
Phone: +358 9 818 888
Open: Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–4 p.m.
Charter flights travel extras
Phone: +358 600 91 011 (€3.00/answered call + local network charge)
Open: Mon–Fri 8 a.m.–6 p.m., Sat–Sun 8 a.m.–12 noon.
Customer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLAND
Privacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400
Open: Mon–Fri 8 a.m.–6 p.m., Sat–Sun 8 a.m.–12 noon.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.
Finnair Group switchboard
Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.
Agent info and Medadesk for travel agents
Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.
Finnair Cargo
Finnair Cargo carries all cargo suitable for air transportation to direct Finnair destinations and through our partners’ flight network also to other destinations around the world.
Renting an aircraft
Email: charter@finnair.com
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