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Customer care and contact information

Our customer service is getting an exceptionally large number of contacts, and thus the waiting time may be long. We are very sorry for the inconvenience. 
Our customer service is unable to answer questions about travel restrictions.

  • Stay up to date with the latest travel information, flight times and current status of your flight. There you can also find out how we handle flight disruptions.
  • Questions about travel restrictions or travel documents? Check the travel requirements map or the local authorities web pages in your destination country. Our customer service is unable to answer calls about these.
  • The fastest way to book tickets and travel extras: via finnair.com or Finnair mobile app.
  • Make changes to your existing reservation: via Manage booking.
  • General questions? Use our chatbot or FAQ section.

Fast online support

Please note that additional service fees may apply. Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

FAQ

See the answers to all the most frequently asked questions.

Find answers

Booking changes

Purchase travel extras, change your travel dates and review trip details.

Manage booking

See where you can travel

Check the latest entry requirements for our destinations on an easy-to-use interactive map.

Use the map

Feedback and claims

Submit your feedback or claim and track its status.

See your options

Finnair Plus contact form

Claim missing points, update your profile information and send us a query about your award vouchers using a simple form.

See your options

Contact and request forms

From refund to special assistance request, find the form of your need.

See all forms

Call our customer service centre

International

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Finnair Plus

Do you have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!

Phone: +358 9 818 888

Open: Mon–Fri 8 a.m.–6 p.m.

Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–1 p.m. Closed on public holidays.

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

Hvis du ved et uheld har glemt en personlig ejendel: 

På vores fly i Finland

Ejendelen afleveres til Suomen Löytötavarapalvelu (Hittegodskontoret). Besøg deres websted for at få kontaktoplysninger.

Bemærk, at hvis den mistede ejendel er et pas, overdrages den til den finske grænsekontrol.

Tobaksprodukter, alkohol og andre toldfrie ejendele, der efterlades om bord på flyet, afleveres til Helsinki Lufthavns toldmyndigheders passagerkontrol. Kontakt dem på tlf. +358 9 6141. 

På vores fly uden for Finland

Kontakt den lokale lufthavns hittegodskontor. Afhængigt af ejendelen, og hvem der finder den (flybesætning eller rengøringsfirma), kan den også blive overdraget til en Finnair ground handling-agent, som sender den tilbage til Finland til Suomen Löytötavarapalvelu. Besøg deres websted for at få kontaktoplysninger.

I Helsinki Lufthavn

Alle ejendele, der findes i lufthavnens terminaler eller parkeringsområder afleveres ved Excess Baggage Companys serviceskranke.  
Du kan forhøre dig om din mistede ejendel hos Excess Baggage Company på tlf. +358 9 81 71 19 68 eller via e-mail til helsinki@excess-baggage.com. 

I andre lufthavne

Hvis du har efterladt en personlig ejendel i enhver anden lufthavn, bedes du kontakte den pågældende lufthavn.


Finnair Group switchboard

Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.

Agent info and Medadesk for travel agents

Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.

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