Customer care and contact information

Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

You can also chat live with our customer service agents.

Finnair on Facebook

Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also find the latest news and the best flight offers. See you on Facebook!

Contact us on Facebook

Finnair on Twitter

You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!

Contact us on Twitter

Contact us


Finland customer service

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

For group bookings, please contact a travel agency.

Finnair Holidays

Phone: +358 9 818 0810 (local network charge / mobile call charge)

Open: Mon–Fri 8 a.m.–7 p.m., Sat–Sun 10 a.m.–4 p.m.

Finnair Plus

Do you have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!

Phone: +358 9 818 888

Open: Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–4 p.m.

Customer Feedback and Claims


01053 FINNAIR, 


In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400

Open: Mon–Fri 8 a.m.–6 p.m., Sat–Sun 8 a.m.–12 noon.

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

Finnair Group switchboard

Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.

Agent info and Medadesk for travel agents

Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.

Finnair Cargo

Finnair Cargo carries all cargo suitable for air transportation to direct Finnair destinations and through our partners’ flight network also to other destinations around the world.

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