Customer care and contact information

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

In Finnish: 6 a.m. – 12 midnight (Finnish time)

In English: 24h

In Swedish: Mon – Fri 8 a.m. – 8 p.m., Sat – Sun 9 a.m. – 6 p.m. (Finnish time)

Do you have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!

Phone: +358 9 818 888

Open: Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–4 p.m.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Phone: +358 9 818 0810 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–3 p.m.

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.

Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.

Email: charter@finnair.com