常見問題

行李

我的手提行李會被量度重量及尺寸嗎？
我可以與他人合併行李限額嗎？
我可以隨身攜帶電池或充電器登機嗎？
Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?
何謂超重行李？
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預訂及付款

我的預訂發生了錯誤，我該怎麼辦？
How can I make a reservation using a gift card?
哪些國家/地區需要我出示護照？護照有效期又應有多長？
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?
我機票上的姓名會怎樣拼寫？會如護照所示嗎？會顯示 ä、ae 還是 a？
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辦理登機手續及登機

我在網上辦理登機手續時遇到問題，我應到哪裡尋求協助？
自助 Bag Drop 服務如何運作？
我需要列印登機證嗎？
I checked in online, but my status is stand-by. What does it mean?
What is automatic check-in?
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座位及艙等

為何我的付費預訂座位有所變更？
I’m travelling with my family/friend. How can we be seated together?
How can I book a seat if I’m travelling in a group?
我可如何將預訂升級至商務艙？
What kind of seats do you have in Business Class on flights within Europe and the Middle East?
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機場及航班

如果我的航班被取消或有所延誤會怎樣？
What do I do if I miss my flight?
在赫爾辛基機場轉機需要多長時間？
Finnair informed me about a schedule change. Do I need to do something?
我可如何購買貴賓室使用權？
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兒童

貴公司對兒童單獨乘搭飛機有何要求？
Why isn’t it possible to buy a ticket online for a child travelling alone?
What happens if an infant turns 2 years during the trip?
My child is travelling with his/her grandparents. Do I need to write a consent letter?
How do I book a baby basket?
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食物及膳食

我可如何預訂特別餐點？
Can I travel on a Finnair flight when I am allergic to nuts?
我可以自帶食物登機嗎？
機上會有嬰兒食品嗎？
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?
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健康及醫療問題

Is it possible to borrow a wheelchair at the airport?
Can I take my medication along as carry-on baggage?
Can I travel on a Finnair flight when I am pregnant?
Is it possible to have assistance at the airport for elderly customers?
如果我在航班出發前生病了該怎麼辦？
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動物

I am travelling with a pet. Can I check-in online?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?
I’m travelling with my pet. Can I still bring carry-on baggage?
How much will it cost to transport my pet?
How do I travel with a guide dog?
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機上娛樂及上網服務

Is there internet access onboard?
What entertainment do you provide for children?
Can I use a Bluetooth device during the flight?
Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?
What electronic devices can I use during the flight?
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Finnair Plus

Can I transfer points to someone else?
How can I claim missing points?
When do my award points expire?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?
Can I join multiple Family&Friends groups?
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Finnair 賬戶

What is the difference between a Finnair Account and Finnair Plus account?
How do I update my details in my Finnair Account?
I have a Finnair Account. Why don’t I earn points?
What is a Finnair Account and what are the benefits of having one?
How can I delete my Finnair Account?
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客戶服務

我可如何發表意見/申請索償？
How can I chat with Finnair Customer service?
如果行李丟失或損壞，我應該怎麼辦？
How do I ask for a reimbursement of the amount paid for an advanced seat?
Why have I not received a refund yet?
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