常見問題 | Finnair

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常見問題

冠狀病毒

我何時可如常乘搭飛機？我如何得知可以前往的目的地？

我可如何更改旅程日期？

貴公司的交通流量規劃包含部分目的地，但該目的地實施了旅遊限制。我可否取消預訂，獲得退款？

在冠狀病毒疫情期間乘搭航班，是否安全？

登機時和航班飛行期間應佩戴哪種口罩？是否必須在整段航程佩戴口罩？

行李

我的手提行李會被量度重量及尺寸嗎？

我可以與他人合併行李限額嗎？

我可以隨身攜帶電池或充電器登機嗎？

如果行李整體重量不超過 23 公斤，我是否可以將兩塊滑雪橇和兩對滑雪鞋裝入一個滑雪袋？

何謂超重行李？

預訂及付款

我的預訂發生了錯誤，我該怎麼辦？

我可如何使用禮品卡進行預訂？

哪些國家/地區需要我出示護照？護照有效期又應有多長？

回程機票可否用於單程航班？如果我沒有乘搭去程航班（未有依時辦理登機手續），我仍可乘搭回程航班嗎？

我機票上的姓名會怎樣拼寫？會如護照所示嗎？會顯示 ä、ae 還是 a？

辦理登機手續及登機

我在網上辦理登機手續時遇到問題，我應到哪裡尋求協助？

自助 Bag Drop 服務如何運作？

我需要列印登機證嗎？

我已在網上辦理登機手續，但狀態顯示為候補，這是什麼意思？

如何在機場辦理登機手續？

座位及艙等

為何我的付費預訂座位有所變更？

我和家人/朋友同行，我們如何能坐在一起？

若我以團體方式安排行程，應如何預訂座位？

我可如何將預訂升級至商務艙？

歐洲及中東境內航班的商務艙提供什麼座位類型？

機場及航班

如果我的航班被取消或有所延誤會怎樣？

如果我錯過了航班該怎麼辦？

在赫爾辛基機場轉機需要多長時間？

Finnair informed me about a schedule change. Do I need to do something?

我可如何購買貴賓室使用權？

兒童

貴公司對兒童單獨乘搭飛機有何要求？

Why isn’t it possible to buy a ticket online for a child travelling alone?

What happens if an infant turns 2 years during the trip?

My child is travelling with his/her grandparents. Do I need to write a consent letter?

How do I book a baby basket?

食物及膳食

我可如何預訂特別餐點？

Can I travel on a Finnair flight when I am allergic to nuts?

我可以自帶食物登機嗎？

機上會有嬰兒食品嗎？

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?

健康及醫療問題

Is it possible to borrow a wheelchair at the airport?

Can I take my medication along as carry-on baggage?

Can I travel on a Finnair flight when I am pregnant?

Is it possible to have assistance at the airport for elderly customers?

如果我在航班出發前生病了該怎麼辦？

動物

I am travelling with a pet. Can I check-in online?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?

I’m travelling with my pet. Can I still bring carry-on baggage?

How much will it cost to transport my pet?

How do I travel with a guide dog?

機上娛樂及上網服務

Is there internet access onboard?

What entertainment do you provide for children?

Can I use a Bluetooth device during the flight?

Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?

What electronic devices can I use during the flight?

Finnair Plus

Can I transfer points to someone else?

How can I claim missing points?

When do my award points expire?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

How can I check how many Finnair Plus points I earn for my flight?

客戶服務

我可如何發表意見/申請索償？

How can I chat with Finnair Customer service?

如果行李丟失或損壞，我應該怎麼辦？

How do I ask for a reimbursement of the amount paid for an advanced seat?

Why have I not received a refund yet?

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