旅遊資訊檔案室 | Finnair

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Please note that the articles on this page will not be updated. Go to "Travel updates" for the latest information.

Weather challenges at Helsinki Airport and its effects on our flights from 20 to 21 November 2024

Finnair flights are disrupted due to challenging weather conditions at Helsinki Airport on 20 November 2024.

閱讀更多Weather challenges at Helsinki Airport and its effects on our flights from 20 to 21 November 2024

Disruptions in baggage handling at Helsinki Airport on 3 October 2024

Several bags was left behind at Helsinki Airport.

閱讀更多Disruptions in baggage handling at Helsinki Airport on 3 October 2024

Impacts of the global information system issues on Finnair flights

Impacts of the global information system issues on Finnair flights

閱讀更多Impacts of the global information system issues on Finnair flights

Border control at Italy's internal borders on 5-18 June 2024

Border control will be reintroduced at Italy's internal borders on 5-18 June 2024 due to the G7 summit in Italy.

閱讀更多Border control at Italy's internal borders on 5-18 June 2024

Effects of Helsinki Airport ground handling staff’s walkout on our flights on 06 May 2024

The ground handling staff walkout has an effect on our flights 06 May 2024.

閱讀更多Effects of Helsinki Airport ground handling staff’s walkout on our flights on 06 May 2024

Finnair suspends flights between Helsinki and Tartu for a month

Finnair will suspend its daily flights to Tartu, Estonia, from April 29 to June 1, 2024.

閱讀更多Finnair suspends flights between Helsinki and Tartu for a month

Weather challenges at Helsinki Airport and its effects on Finnair flights on 23 April 2024

Finnair flights are disrupted due to heavy snowfall and challenging weather conditions at Helsinki Airport on 23 April 2024. 

閱讀更多Weather challenges at Helsinki Airport and its effects on Finnair flights on 23 April 2024

Impacts of the political strike on Finnair flights on 11 March - 7 April 2024

We do our best to minimize the impact of the political strike on your travel plans.

閱讀更多Impacts of the political strike on Finnair flights on 11 March - 7 April 2024

Changes in our traffic plan for summer 2024

Finnair has updated its traffic plan for the summer season on 31 March – 29 October 2024. See the instructions here if your travel plans are affected due to changes.

閱讀更多Changes in our traffic plan for summer 2024

Impact of the political industrial action on Finnair flights

Finnair will cancel about 550 flights on 1–2 February 2024 due to the political strike, which significantly impacts Helsinki Airport’s and Finnair’s operations.

閱讀更多Impact of the political industrial action on Finnair flights

Ongoing phishing in Finnair's name

Please be aware of an ongoing phishing email scam using Finnair branding.

閱讀更多Ongoing phishing in Finnair's name

Weather challenges at Helsinki Airport and its effects on Finnair flights on 22 - 23 December 2023

Finnair flights are disrupted due to weather challenges in Helsinki on 22 - 23 December 2023.

閱讀更多Weather challenges at Helsinki Airport and its effects on Finnair flights on 22 - 23 December 2023

DAT LT operates some Finnair short-haul flights from December 2023 to January 2024

Airline DAT LT operates some Finnair flights from 1 December 2023 to 6 January 2024.

閱讀更多DAT LT operates some Finnair short-haul flights from December 2023 to January 2024

Impact of the Central Organisation of Finnish Trade Unions (SAK) strikes on Finnair flights

We operate all Finnair flights normally despite the strikes of the Central Organisation of Finnish Trade Unions.  

閱讀更多Impact of the Central Organisation of Finnish Trade Unions (SAK) strikes on Finnair flights

Congestion in security control expected at Helsinki Airport on 5 October 2023

 A pre-announced walkout is expected to cause congestion in the security control at Helsinki Airport on 5 October 2023.

閱讀更多Congestion in security control expected at Helsinki Airport on 5 October 2023

Effects of Helsinki Airport ground handling staff's walkout on our flights on 19 – 20 September 2023

Several Finnair flights were disrupted on 19–20 September 2023 due to walkout.

閱讀更多Effects of Helsinki Airport ground handling staff's walkout on our flights on 19 – 20 September 2023

Finnair’s new partner in lost and found property services is Excess Baggage Company as of 12 September 2023

Finnair’s new service provider for lost and found property services is Excess Baggage Company as of 12 September 2023.

閱讀更多Finnair’s new partner in lost and found property services is Excess Baggage Company as of 12 September 2023

Impact of the wildfires in Rhodes, Greece on our flights

The wildfires in Rhodes, Greece have been brought under control, and we continue to operate our flights to/from Rhodes normally. 

閱讀更多Impact of the wildfires in Rhodes, Greece on our flights

Border control will be temporarily reintroduced at Finland's internal borders on 08 – 15 July 2023

Border control will be reintroduced at Finland's internal borders on 08 – 15 July 2023 due to the high-level visit.

閱讀更多Border control will be temporarily reintroduced at Finland's internal borders on 08 – 15 July 2023

Changes in our traffic plan for summer 2023

Finnair has updated its traffic plan for the summer season on 26 March – 28 October 2023. See the instructions here if your travel plans are affected due to changes.

閱讀更多Changes in our traffic plan for summer 2023

Digital tool for corona certificate checks before journey

With our digital tool, you can check your coronavirus certificates already before your journey.

閱讀更多Digital tool for corona certificate checks before journey

Customer service phonelines are out of service

Our customer service phonelines were out of service on 10 June 2023. Our phonelines are now working normally again. We are very sorry for the inconvenience the situation might have caused you. 

閱讀更多Customer service phonelines are out of service

Changes in our traffic plan for winter 2023-2024 

Finnair has updated its traffic plan for 29 October 2023 – 30 March 2024. See the instructions here if your travel plans are affected due to changes.

閱讀更多Changes in our traffic plan for winter 2023-2024 

Finnair discontinues Turku and Tampere routes as of May 2023

Finnair replaces Turku and Tampere routes with bus connections starting May 1, 2023. We are sorry for the inconvenience this change may cause you.

閱讀更多Finnair discontinues Turku and Tampere routes as of May 2023

Vocabulary regarding travel requirements

Several countries will collect travel-related information regarding your journey already before you begin your travel.

閱讀更多Vocabulary regarding travel requirements

Face mask policy on our flights

Wearing a mask on our flights is optional, unless it is required by the authorities of your destination or origin country or the operating airline of your flight.

閱讀更多Face mask policy on our flights

Effects of Amsterdam Airport’s restrictions on our flights

Due to capacity restrictions set by Amsterdam Airport, Finnair is unfortunately forced to reduce seats on its Amsterdam-Helsinki flights between 26 March - 14 May 2023.

閱讀更多Effects of Amsterdam Airport’s restrictions on our flights

A planned Air Traffic Control strike is announced in France 6 March - 10 March 2023

A planned Air Traffic Control strike is announced in France 6 March - 10 March 2023. Finnair is not a negotiating party in the dispute.

閱讀更多A planned Air Traffic Control strike is announced in France 6 March - 10 March 2023

Turku and Tampere nighttime flights are replaced by buses on 3 January - 1 May 2023 

We will replace the morning and midnight flights to/from Turku and Tampere temporarily with a bus connection in January – April 2023. 

閱讀更多Turku and Tampere nighttime flights are replaced by buses on 3 January - 1 May 2023 

Handling of delayed baggage heavily congested

There are delays in baggage handling at European airports due to the challenging winter weather conditions and other disruptions. We will deliver your baggage to you as soon as possible.

閱讀更多Handling of delayed baggage heavily congested

Effects of transport worker union’s strike on Finnair flights

The Transport Worker’s Union in Finland has issued a strike warning regarding Finnair’s cabin crew between 3 p.m. 20 November and 3 p.m. 21 November 2022 at Helsinki Airport.

閱讀更多Effects of transport worker union’s strike on Finnair flights

Changes in our traffic plan for winter 2022-2023

Finnair has updated its traffic plan for 30 October 2022 – 25 March 2023. See the instructions here if your travel plans are affected due to changes.

閱讀更多Changes in our traffic plan for winter 2022-2023

Entry restrictions to Qatar on 1 November - 23 December 2022

The Qatar authorities have introduced restrictions for entering Qatar during the FIFA World Cup in Doha on 20 November - 18 December 2022.

閱讀更多Entry restrictions to Qatar on 1 November - 23 December 2022

Delays in refund handling

We currently have delays in the refund handling due to a higher than normally volume of refund applications.

閱讀更多Delays in refund handling

Effects of London Heathrow Airport restrictions on our flights

Due to capacity restrictions set by London Heathrow Airport, Finnair is unfortunately forced to reduce seats on its London-Helsinki flights on 15 July - 29 October 2022.

閱讀更多Effects of London Heathrow Airport restrictions on our flights

Changes in carrying pets in hold on our intercontinental flights

To carry a pet in the hold on intercontinental flights is limited.

閱讀更多Changes in carrying pets in hold on our intercontinental flights

Travelling to Finland

Finland has opened for travel from the EU and Schengen countries. Travel from outside of the EU and Schengen area remains restricted until 30 June 2022. Entry requirements to Finland in this travel update article are valid between 15 February to 30 June 2022.

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Travelling via Finland

Travel restrictions in this travel update are valid between 15 February to 30 June 2022.

閱讀更多Travelling via Finland

Helsinki Airport - All services have moved to the new premises

Helsinki Airport is the ideal place to start and finish your journey. All flights depart from and arrive in one terminal.

閱讀更多Helsinki Airport - All services have moved to the new premises

DAT LT to operate some of our Copenhagen, Oulu and Lisbon flights in summer 2022

Finnair leases an A320 aircraft from DAT LT from 20 June to 29 October 2022.

閱讀更多DAT LT to operate some of our Copenhagen, Oulu and Lisbon flights in summer 2022

Disruptions in card payments on our flights

We have introduced a new payment device onboard our flights to offer you new payment method options. Due to the change process of the devices, we may experience occasional disruptions with onboard payments.

閱讀更多Disruptions in card payments on our flights

Changes in our traffic plan for summer 2022

We have updated our traffic plan for summer 2022, as the closure of the Russian airspace impacts our Asian traffic. See the instructions here if your travel plans are affected due to changes.

閱讀更多Changes in our traffic plan for summer 2022

Finnair is returning to normal ticket rules 1 June 2022 onwards

Finnair will return to normal ticket rules for bookings made as of 1 June 2022. It is finally easier to hold on to your travel plans, as the coronavirus pandemic has moved to a new phase with a high vaccination coverage and travel restrictions being removed across countries.

閱讀更多Finnair is returning to normal ticket rules 1 June 2022 onwards

Our customer care phone service is disrupted

Our phone services at Customer care have a technical issue and most of the lines are not available at the moment.

閱讀更多Our customer care phone service is disrupted

Strike regarding Finnair's cabin crew has been cancelled

The strike which was announced to start on 22 February has been cancelled.

閱讀更多Strike regarding Finnair's cabin crew has been cancelled

Changes in our traffic plan for winter 2021-2022

As the coronavirus pandemic still affects air travel and flight demands globally, we have reviewed our traffic plan for winter 2021 - 2022. See the instructions here if you have a flight between September 2021 and March 2022.

閱讀更多Changes in our traffic plan for winter 2021-2022

Air transport bubble -agreement with India

Travelling from Finland to India is allowed with certain conditions.

閱讀更多Air transport bubble -agreement with India

Delays for arriving and departing baggage at Helsinki Airport

Delays in handling both departing and arriving baggage at Helsinki Airport continue during January. We deliver your baggage to you as soon as possible but unfortunately it currently takes longer than normally and can take some days.

閱讀更多Delays for arriving and departing baggage at Helsinki Airport

Travelling to and via Singapore

The Singapore authorities have introduced requirements for customers travelling to Singapore.

Please note that travel restrictions are subject to change on a short notice. As a traveller you are always responsible for ensuring that you fulfil the requirements of your final destination and possible transit country.

閱讀更多Travelling to and via Singapore

Effects of Transport Worker’s Union’s strike warning on Finnair flights

The Transport Worker’s Union in Finland has issued a strike warning regarding Finnair’s cabin crew. We have not cancelled flights due to the strike warning.

閱讀更多Effects of Transport Worker’s Union’s strike warning on Finnair flights

Changes possible in our flights during December 2021 and January 2022

The Omicron variant as well as the normal flu season are causing increased sickness absences in Finnair and in the teams of our partners.

閱讀更多Changes possible in our flights during December 2021 and January 2022

Disruptions expected due to weather conditions at Helsinki Airport on 29-31 January 2022

Forecasted heavy snowfall is expected to cause limitations to traffic and slow down other operations at Helsinki Airport on 29-31 January 2022.

閱讀更多Disruptions expected due to weather conditions at Helsinki Airport on 29-31 January 2022

Flexibility to reservation changes for flights booked between 1 April 2020 –31 May 2022

Since the spread of the coronavirus, we know your travel plans can change anytime. To offer more flexibility to change bookings in these unprecedented times, we have updated our ticket change policy.

閱讀更多Flexibility to reservation changes for flights booked between 1 April 2020 –31 May 2022

Impact of the situation in Afghanistan on our flights

We have suspended operations in Afghanistan airspace for the time being.

閱讀更多Impact of the situation in Afghanistan on our flights

Some flights disrupted due to challenging weather conditions at Helsinki Airport on 10-11 December 2021

Icy rain and slippery weather conditions are expected to cause limitations to traffic and slow down other operations, like de-icing the aircraft, at Helsinki Airport on 10 and 11 December 2021.

閱讀更多Some flights disrupted due to challenging weather conditions at Helsinki Airport on 10-11 December 2021

Changes in traffic arrangements at Helsinki Airport

Helsinki Airport’s traffic arrangements to change on 2 March 2021

閱讀更多Changes in traffic arrangements at Helsinki Airport

Join IATA Travel Pass trial on Helsinki-London route on 14 July - 11 August

Finnair trials a digital IATA Travel Pass to make your future travel smoother. If you start your journey from Helsinki and your final destination is London Heathrow or vice versa, you may participate in our trial.

閱讀更多Join IATA Travel Pass trial on Helsinki-London route on 14 July - 11 August

Our customer care phone service is disrupted

Our phone services at Customer care have a technical issue and most of the lines are not available at the moment

閱讀更多Our customer care phone service is disrupted

Changes in our traffic plan on 1 April – 30 October 2021

Due to the coronavirus pandemic and related travel restrictions, we are revising our traffic plan regularly.

閱讀更多Changes in our traffic plan on 1 April – 30 October 2021

Changes in our traffic plan for Spring and summer 2021

As the coronavirus pandemic still affects air travel significantly, we have reviewed our traffic plan for spring and summer. See the instructions if you have a booking between April and August 2021.

閱讀更多Changes in our traffic plan for Spring and summer 2021

Tips for travelling during the Easter season

During the Easter season, the number of customers at Helsinki Airport and on our flights increases. Busy times are expected at the airport from time to time.

閱讀更多Tips for travelling during the Easter season

Travelling within Finland

We have gathered here some useful information for when you are travelling within Finland.

閱讀更多Travelling within Finland

FLIGHTS MAY BE DELAYED DUE TO WINTER WEATHER CONDITIONS AT HELSINKI AIRPORT ON 12-14 JANUARY 2021

Winter weather conditions may cause limitations to traffic and slow down other operations at Helsinki Airport on 12-14 January.

閱讀更多FLIGHTS MAY BE DELAYED DUE TO WINTER WEATHER CONDITIONS AT HELSINKI AIRPORT ON 12-14 JANUARY 2021

We are returning to normal refund handling times

We have now handled almost all refund requests that have been sent to us between January and September 2020. We are still working on some requests from this time period.

閱讀更多We are returning to normal refund handling times

Travelling on Finnair flights after Brexit

The Brexit transition period will come to an end on 31 December 2020 and Brexit rules come into effect from 1 January 2021.

閱讀更多Travelling on Finnair flights after Brexit

Flights from the UK and Ireland to Finland temporarily suspended from 21 December 2020 to 24 January 2021

Restrictions set by The Finnish authority Traficom are extended until 24 January 2021. We will suspend our flights from the UK and Ireland to Finland temporarily from 21 December 2020 to 24 January 2021 due to the rapidly changed coronavirus situation in the UK and and Ireland.

閱讀更多Flights from the UK and Ireland to Finland temporarily suspended from 21 December 2020 to 24 January 2021

Safe travel during Christmas season

During the Christmas time the number of customers at Helsinki Airport and on our flights increases.

閱讀更多Safe travel during Christmas season

CHANGES IN OUR TRAFFIC PLAN ON 1 JULY 2020–31 MARCH 2021

As the coronavirus pandemic still affects air travel and travel restrictions significantly, we have adjusted our traffic plan. See the instructions if you have a booking for 1 July 2020 onwards.

閱讀更多CHANGES IN OUR TRAFFIC PLAN ON 1 JULY 2020–31 MARCH 2021

Aircraft changes on our flights within Nordic countries

We operate with different aircraft types to our domestic and Scandinavian destinations.

閱讀更多Aircraft changes on our flights within Nordic countries

Flights between Helsinki and Nanjing temporarily suspended from 20 November 2020 onwards

We will suspend our flights between Helsinki and Nanjing in China temporarily from 20 November 2020 onwards due to the policy regarding the threshold for coronavirus cases detected following a 2-week quarantine after entry to China.

閱讀更多Flights between Helsinki and Nanjing temporarily suspended from 20 November 2020 onwards

BERLIN FLIGHTS TO BE OPERATED TO/FROM BRANDENBURG AIRPORT AS OF 8 NOVEMBER

Berlin’s new airport Berlin Brandenburg will open on 31st of October 2020. We will start operating all our Berlin flights to/from Berlin Brandenburg Airport terminal 1 from 8th of November 2020 onwards. Until 7th of November all our flights to/from Berlin will depart from and arrive at Tegel Airport, which then will be closed permanently.

閱讀更多BERLIN FLIGHTS TO BE OPERATED TO/FROM BRANDENBURG AIRPORT AS OF 8 NOVEMBER

Changes in our traffic plan on 1 July 2020–31 March 2021

As the coronavirus pandemic still affects air travel and travel restrictions significantly, we have adjusted our traffic plan. See the instructions if you have a booking for 1 July 2020 onwards.

閱讀更多Changes in our traffic plan on 1 July 2020–31 March 2021

Delays in refund handling

We currently have delays in the refund handling due to a high volume or coronavirus related refund applications. We are very sorry for the inconvenience this may cause you and are working hard to shorten the handling time. 

閱讀更多Delays in refund handling

Restricted border controls in Finland

Some controls and restrictions continue in Finland.

閱讀更多Restricted border controls in Finland

New measures to protect your health and safety

Air travel will gradually start to recover as travel restrictions lifted. We want to ensure that you feel safe and comfortable when travelling with us. Read on to see the changes we introduced for your safety during your travels.

閱讀更多New measures to protect your health and safety

Changes in our airport and inflight services

Our goal is to ensure safe travels during coronavirus for all of our passengers. Kindly read on to see some of the changes we introduced for your safety, service changes, our tips and recommendations before travelling.

閱讀更多Changes in our airport and inflight services

Changes in our traffic plan on 1 July 2020–31 March 2021, see instructions if you have a booking for 1 July onwards

We have updated our traffic plan for the flights on 1 July 2020 - 31 March 2021. Kindly read on to see more about the changes in our traffic plan and the instructions on the bookings for 1 July and onwards.

閱讀更多Changes in our traffic plan on 1 July 2020–31 March 2021, see instructions if you have a booking for 1 July onwards

Travel restrictions’ effects on travelling as of June 2020

Kindly continue reading to see more information regarding our current routes, travel restrictions/requirements and your options if you have changes in your travel plans.

閱讀更多Travel restrictions’ effects on travelling as of June 2020

Flexibility to reservation changes for flights booked between 1 April and 31 August

Due to the coronavirus situation, we would like to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make new bookings until the end of August with peace of mind.

閱讀更多Flexibility to reservation changes for flights booked between 1 April and 31 August

We are operating a limited traffic plan, this is what you can do if your flight is cancelled or you have a booking for 16 March – 30 June 2020

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions for travelling. Kindly read on to see our flights to be operated in April-June and your options if you have a cancelled flight or a booking for 16 March – 30 June 2020.

閱讀更多We are operating a limited traffic plan, this is what you can do if your flight is cancelled or you have a booking for 16 March – 30 June 2020

Tightened border controls in Finland as of 19 March

The Finnish authorities will tighten border controls in Finland between 19 March and 13 May 2020. Read closely for further information if you plan to travel to/via Finland.

閱讀更多Tightened border controls in Finland as of 19 March

Restrictions for travelling to/from Uusimaa in Finland, domestic flights continue with restrictions

Travelling to/from Uusimaa in Finland will be restricted from 27 March–19 April 2020. Read more to find instructions for what to do if you have a domestic flight during the time of travel restrictions.

閱讀更多Restrictions for travelling to/from Uusimaa in Finland, domestic flights continue with restrictions

Changing travel dates for flights booked in March

Did you book your flight on 9-31 March and would like to change your travel dates? Please read on to see if your ticket is eligible and fulfill the conditions to change the dates free of charge.

閱讀更多Changing travel dates for flights booked in March

Changes in services at Helsinki airport

As of 1 April, there will be changes in services in the airport departure hall as well as traffic and parking arrangements. Please note that we have made changes to our airport and lounge services also due to the coronavirus situation.

閱讀更多Changes in services at Helsinki airport

We are gradually transitioning to a limited network as of 16 March

Due to impacts from coronavirus outbreak on air travel, we start transitioning to the limited network and will cancel several flights from 16–31 March, the majority of flights as of 1 April. Please read more and see the list of cancelled and available routes.

閱讀更多We are gradually transitioning to a limited network as of 16 March

We operate repatriation flight in co-operation with Foreign Ministry of Finland from Havana, Cuba

We operate repatriation flights in co-operation with Foreign Ministry of Finland from Havana. Please read more for further information.

閱讀更多We operate repatriation flight in co-operation with Foreign Ministry of Finland from Havana, Cuba

We operate repatriation flights in co-operation with Foreign Ministry of Finland on 27 March

We operate three repatriation flights in co-operation with the Foreign Ministry of Finland: from Pafos, Faro and Funchal to Helsinki. Please read more for further information.

閱讀更多We operate repatriation flights in co-operation with Foreign Ministry of Finland on 27 March

Flight cancellations to/from Usa between 14 March and 12 April and to/from India between 15 March and 14 April

US authorities are setting restrictions for travel from Europe to the USA until 12 April. Indian authorities have updated their visa requirements. We are cancelling our flights accordingly.

閱讀更多Flight cancellations to/from Usa between 14 March and 12 April and to/from India between 15 March and 14 April

We will transition to a limited network as of 16 March

Due to impacts from coronavirus outbreak on air travel, we start transitioning to the limited network and will cancel several flights from 16–31 March, the majority of flights as of 1 April. Please read more and see the list of cancelled and available routes.

閱讀更多We will transition to a limited network as of 16 March

Flight cancellations to/from Osaka, Seoul and Busan

Our flights to/from Osaka, Seoul and Busan are cancelled due to the coronavirus outbreak. Kindly read more for details and see how to proceed if your flights are cancelled.

閱讀更多Flight cancellations to/from Osaka, Seoul and Busan

Flight cancellations to/from Israel in March-April

The authorities of Israel restrict travelling to Israel and require a quarantine of 14 days for all nationalities arriving the country. For this reason, we are cancelling flights to/from Tel Aviv and Eilat in March-April.

閱讀更多Flight cancellations to/from Israel in March-April

Several European and domestic flights cancelled in April

Due to the impacts of the coronavirus situation, we are adjusting our traffic and cancel several European and domestic flights in April. We are following the situation closely and will update any new information on this page.

閱讀更多Several European and domestic flights cancelled in April

Flight cancellations to/from mainland China and Hong Kong until the end of April

Our flights to/from mainland China and Hong Kong are cancelled until the end of April due to the coronavirus outbreak. Kindly read more for details and see how to proceed if your flights are cancelled.