Доступность сайта Finnair.com

Статус доступности 

Приветствуем вас в разделе заявления о доступности веб-сайта Finnair.com. Мы стремимся сделать наши услуги более доступными для всех и постоянно работаем над улучшением. В процессе проектирования и разработки новых функций мы всегда рассматриваем доступность в качестве отправной точки. Мы постоянно улучшаем цифровой пользовательский интерфейс для всех категорий пользователей и применяем соответствующие стандарты доступности. Заявление о доступности сайта Finnair.com регулярно обновляется. 

В этом заявлении описывается соответствие веб-сайта Finnair.com требованиям Руководства по обеспечению доступности веб-контента (WCAG), в котором определены требования для дизайнеров и разработчиков с целью повышения доступности информации для людей с ограниченными возможностями. Веб-сайт Finnair.com частично соответствует требованиям WCAG 2.2, предъявляемым к уровню AA, и близок к полному соответствию. Частичное соответствие означает, что некоторая часть контента, например, цветовые контрасты и сообщения об ошибках, не полностью соответствует стандартам доступности. Некоторые страницы не полностью поддерживают вспомогательные технологии, такие как программы чтения с экрана. Мы будем рады отзывам об этой оценке.

Данное заявление о доступности было подготовлено 11 июня 2025 г. Доступность веб-сайта Finnair.com была проверена внешней организацией. Заявление было обновлено 13 июня 2025 г.

Недоступный контент 

Перечисленный ниже контент недоступен по указанным причинам: Несоблюдение Закона о предоставлении цифровых услуг 306/2019 (на финском языке). 

Следующий контент или функции (на английском языке) пока что не соответствуют требованиям WCAG 2.2 AA:

General findings

• 3.1.1 Pages have undefined language
• 2.4.2 Page titles missing
• 4.1.3 Form errors, validation messages and status messages are not announced by the screen reader

Menu

• 1.4.3, 1.4.10 Search field placeholder text has insufficient contrast
• 2.4.3, 2.4.7, 2.4.11 Keyboard focus is invisible and the order differs from visual order. When the main menu is closed and keyboard navigation is used, menu options are still focusable

Front page

• 1.1.1 Screen reader only announces the price in the destination ticket without announcing the travel class for that price
• 1.4.10 Chat button disappear in mobile size (fixed 21.6.2023)
• 1.4.10 Feedback button disappear in mobile size
• 4.1.2 Destinations cards use <span> element without role, so aria labels might not work correctly

Log in

• 1.3.1, 4.1.2 Country code dropdown element does not have an accessible name (fixed 9.8.2024)
• 1.4.3 Login form fields and a checkbox have insufficient colour contrast (fixed 12.12.2022)
• 4.1.3 Form errors are not announced to screen reader (fixed 6.11.2024)

Booking

• 1.1.1 Review your purchase and Terms and conditions: Decorative SVG images focused and announced as 'blank' , the icons are marked up as "icon" (fixed 2.12.2022)
• 1.1.1 Entire contents of radio button not announced in the Flight selection 
• 1.1.1 Terms and conditions: Links opening in new window not announced 
• 1.1.1 Check prices and select dates modal: Only the price of each selection in the table is announced to a screen reader. Context and dates are not in understandable format
• 1.3.1 Check prices and select dates modal: Table header is empty, it does not have text visible to screen readers
• 1.3.1, 1.3.5 Element act as the link is implemented as a button without a descriptive label
• 1.4.1 State of booking steps is only indicated using colour
• 1.4.4 Terms and conditions: With 200% text resizing, the modal is stretched outside the window and it is not scrollable. User is not able to proceed. (fixed 2.12.2022)
• 2.1.1 Select travel dates: calendar cannot be focused with a keyboard. Users are able to set the date only with the date fields (fixed 15.11.2023)
• 2.1.1,  2.4.7. Trip type modal: Options do not get visible focus. Selection cannot be made with a keyboard (fixed 15.11.2023)
• 2.4.3 Modals in the booking flow do not capture focus
• 2.4.4 Terms and conditions: The link does not announce it leads to another webpage. It is only marked by the icon
• 2.4.7 Direct flights only does not get visible focus (fixed 15.11.2023)
• 2.4.7 Passenger details: Focus indication is time-limited
• 3.3.2, 4.1.2 Enter passenger details: Required fields are not announced as such
• 3.3.2 Select flights: Ticket type selections are not marked up as an interactive element (button or link). Screen reader user with mobile does not know that they are interactive.
• 3.3.2, 4.1.2 Enter passenger details: Required fields are not announced as such
• 4.1.2 Disabled Book now button announced without state (fixed 15.11.2023)
• 4.1.2 Date picker invisible elements focused and announced (fixed 15.11.2023)
• 4.1.2 Select flights: Selected ticket is not announced to screen reader
• 4.1.3 Enter passenger details: Error messages for the form fields are not announced (fixed 2.12.2022)
• 4.1.3 Error, status and validation error messages are not announced 

Manage booking

• 1.3.1 Sidebar navigation list and the list on the Add baggage page are not of correct HTML structure (fixed 11.1.2023)
• 1.3.1 Customise your trip: Add extra bags  dialogue title is not announced
• 1.3.3 Disruption: Strikethrough text on review flight detail page is not announced with screen reader
• 1.4.3 Insufficient colour contrast in the text fields
• 1.3.3 Details page: Passenger amount, Adding baggage and Booking reference are only explained as icons
• 1.3.3 Disruptions: strikethrough text is not announced by screen reader
• 1.4.3 Passenger details page: First name and Family name input labels have insufficient contrast
• 1.4.11, 2.4.11 Purchase button contrast is insufficient in relation to background, so focus state is not sufficient (fixed 11.1.2023)
• 1.4.11 Bathroom placement in the seat map has insufficient colour contrast
• 2.1., 2.4.3 Notification banner is not keyboard accessible (fixed 6.2.2023)
• 2.4.2 Navigating from the notification banner to the Change your trip page doesn't announce the page changing
• 2.4.3 Add travel extras button has an anchor link that does not work with a screen reader. The focus visually changes to the Travel extras section, but screen reader focus stays in the same place
• 2.4.3 Change booking: Which flights do you want to change modal does not capture keyboard focus (fixed 1.6.2023)
• 2.4.4 Safe travel link only says “Opens in a new tab” instead of the real link text as aria-label is used. Same with other links with external links, such as pdf link (fixed 11.1.2023)
• 2.4.7 Adding bicycle or pets buttons are missing focus styles (fixed 11.1.2023)
• 3.1.1 Page has undefined language (Manage, Cancel, Change)
• 4.1.1 Add baggage page: aria-labelled by pointing to non-existing element
• 4.1.2 Emergency contact details: Submit button does not announce the passive/disabled/not in use state to the screen reader users (fixed 1.6.2023)
• 4.1.2 Icons are missing a role
• 4.1.2 Change flights: Which flights you want to change modal: Both button states (selected/not selected) are announced "Select this flight to change" to the screen reader. Screen reader user does not know when the selection has been made (fixed 1.3.2023)
• 4.1.3 Notification banner blocks all general features (fixed 6.2.2023)

Chat

• 1.4.3 Placeholder texts and "* Mandatory fields" instruction text on the contact information fields have insufficient colour contrast (fixed 04/2025)
• 2.4.7 Focus indication in the chat window is time-limited (fixed 4.6.2025)
• 2.4.11 Focus indicator on the buttons does not fulfil the requirements (fixed 9.8.2023)
• 3.3.1 Form errors are not indicated in text (fixed 04/2025)
• 3.3.2 Booking reference field is missing a label (fixed 04/2025)
• 4.1.2 Chat button on Contact Finnair Corporate Programme has no discernible name in mobile size (fixed 9.8.2023)
• 4.1.2 Submit button at the end of the form is invisible to screen reader user until it becomes not disabled (fixed 9.8.2023)
• 4.1.3 Error, status and validation error messages are not announced (fixed 04/2025)

Payments

• 1.1.1 Select payment method: Informative images and radio buttons not announced (radio buttons fixed 08/2024)
• 1.1.1 Pay with Avios view: Info icon does not have accessible name (fixed 08/2024)
• 1.3.1, 4.1.2 Payment card country selection dropdown does not have an accessible name (fixed 03/2024)
• 1.4.3, 1.4.11 Insufficient colour contrasts: Gift card number and PIN code placeholder texts and text fields, Proceed button in active state, Credit card - Select buttons for Personal and Corporate, style unselected and Select payment method: text fields (most of the issues fixed 08/2024)
• 2.4.4 Booking confirmation: The button Offset flight does not tell it directs to another page and opens the content in a new tab
• 2.4.7 Select payment method focus indication is time-limited (fixed 08/2024)
• 2.4.11 Pay with Avios and Select payment method views: Focus indicator appearance does not fulfill the requirements in the Proceed and Pay now buttons (fixed 08/2024)
• 4.1.2 Select payment method: Widget 'Credit or debit card' announced without role (fixed 08/2024)
• 4.1.2 Select payment method: Checked radio button announced as not checked (fixed 08/2024)
• 4.1.2 Payment card country selection dropdown does not have an accessible name (fixed 03/2024)
• 4.1.2 Select payment method: Selected payment option is not announced
• 4.1.2 Select payment method: When payment method is disabled, it does not announce the state to a screen reader

Third-party payment operators: 

• 1.1.1 Trustly, Select your bank: Bank icons are missing accessible text
• 1.1.1 Trustly, Something went wrong: Closing button is missing an accessible name
• 1.3.1 Trustly, Select your bank view: Search field is missing a label
• 1.3.1 Trustly, Select your bank view: List has direct children elements that are not of allowed format, they are <div> elements
• 1.4.3 Trustly, Select your bank: in the Trustly iFrame, "Search for your bank" placeholder text has insufficient colour contrast
• 2.1.1 Trustly, Select bank view: The bank selections in the Trustly iFrame cannot be focused by using tab on keyboard or with a screen reader
• 2.1.1 Trustly, Change language modal: The language selections do not get focus by keyboard or by screen reader
• 2.4.3 Trustly: modals do not capture focus
• 4.1.2 Trustly, Select your bank view: Search field is missing a label
• 4.1.2 Trustly, Select your bank view: Trustly application is working in iFrame. IFrame is missing an accessible name 

Feedback forms/Special assistance form

• 1.3.1 User is not informed about the maximum of allowed characters for additional information field (12.12.2023)
• 1.3.1 Day names are announced as abbreviations 
• 1.4.4 Text resizing has been prevented on the page by using "!important" attribute
• 2.4.2 Page is missing a title
• 2.4.11 In the form text fields focus appearance does not fulfil requirements (fixed 23.8.2023)
• 3.3.2 On the date field, the format is not clearly described to the screen reader user. It says only "DDMMYYYY", without the points in between (fixed 2.11.2022)
• 3.3.2 Radio button groups in the form do not announce the title of the group to the screen reader. The input instruction is not sufficient
• 4.1.2 Submit button in the form is invisible to screen reader users until it becomes not disabled (fixed 23.8.2023)
• 4.1.2 Radio buttons in the form use unallowed aria role (fixed 2.11.2022)
• 4.1.3. Form errors and status messages are not announced by a screen reader (fixed 2.11.2022)

Content pages

• New cabin: 4.1.2 Destination cards are missing a role
• New cabin: Chat button is missing a discernible name in mobile size (fixed 9.8.2023)
• 1.4.3 Finnish national parks: Social media sharing links have insufficient colour contrast
• 2.4.4, 4.1.2 Finnish national parks:  Social media sharing links miss discernible text

Travel requirements map

• 1.1.1 Travel info modal: Images do not have alternative text
• 1.1.1 Requirements map component does not have alternative text
• 1.3.1 Combobox elements are missing expected children roles
• 1.4.3 Insufficient colour contrasts: disclaimer text, placeholder texts on the form fields, "Here's where you can travel", "No test" and "No quarantine" buttons,  full list of destinations: green text on "Open to travel", full list of destinations: yellow text on "Test to travel", Travel info modal: Connection and Country field placeholder texts and Destination cards label text "Open to travel"
• 1.4.4 Text resizing has been prevented on the page by using "!important" attribute
• 1.4.10 Page content hides content in Cookie consent banner, when scrolled downwards. Requirements map and other elements on the form overlap Chat button in the mobile size
• 3.1.1 Language of the page is not defined
• 4.1.2 There is a typing error in two of the "aria-labelled by" attributes
• 4.1.2 Comboboxes are missing a role
• 4.1.3 Error messages in the form fields are not announced to screen reader without user navigating to them

Contact Finnair Corporate Programme

• 1.4.3 Placeholder texts have insufficient colour contrast (fixed 12.12.2022)
• 1.4.11 Text fields have insufficient colour contrast (fixed 12.12.2022)
• 4.1.2 Radio button labels use aria attributes that are not allowed (fixed 2.11.2022)
• 4.1.2 Chat button does not have discernible name in the mobile size (fixed 9.8.2023)
• 4.1.2 Submit button in the form is invisible to screen reader users until it becomes not disabled (fixed 30.8.2023)
• 4.1.3 Form errors are not announced by a screen reader (fixed 12.12.2022)

Timetables

• 1.3.1, 4.1.2 Table showing the flight information has not discernible text in table header or visible content to screen readers
• 2.1.1 Modal content wrapper in Flight overview is not accessible by keyboard
• 2.4.3 Flight overview modal does not capture focus. User is able to navigate to the underlying content with a keyboard
• 2.4.3 Screen reader user is not able to open Flight overview modal
• 4.1.2 Chat button does not have discernible name in the mobile size (fixed 9.8.2023) 

Destinations

• 1.1.1 Screen reader only announces the price in destination ticket without announcing the ticket class for that price
• 1.3.1, 3.3.2, 4.1.2 Sort by element does not have accessible name
• 1.3.1, 4.1.2 Combobox element Type or select destinations is missing a label
• 1.3.1, 4.1.2 Next button is marked aria-hidden, but still listed as a focusable element
• 2.4.3 In the mobile with Safari and Voiceover, in the calendar component each day of each month gets focus, even though you have a certain month opened
• 2.1.1, 3.3.2, 4.1.2 Tab selection (Round-trip prices and One-way prices) does not get a keyboard focus when navigated with a keyboard
• 4.1.2 Destination cards are missing aria role value

Cookie consent banner

• 1.4.11 Toggle elements have insufficient colour contrast (fixed 7.12.2022)
• 2.4.7 Toggle elements do not get visual focus (fixed 7.12.2022)

Check-in

• 1.3.1 Info and Relationships: In the Check-in web view, after the Identification title, a screen reader says "Help lane equals..." etc. This information should not be read by a screen reader
• 1.3.2 Meaningful sequence: Check-in button is the last item in the Flight information view for a screen reader. In the UI logic, it is after Title and Terminal information
• The seat map is totally empty to screen reader users with no information or instructions. When a user closes the seat selection view, the application returns to the Flight information, not the previous view
• 2.4.2 Page titled: Check-in view has no name or title that a screen reader is able to read when a user arrives at the view
• 3.3.2 Labels or Instructions: Check-in button has no label. A screen reader says "Unlabelled". A user is not able to understand the function where to start check-in
• In the Check-in view, the close button is missing a label. A screen reader says "Unlabelled button"
• 4.1.2 Name, Role, Title: The seat map modal is missing a title

A continuous effort will be made to rectify these problems.

Оставить отзыв

Мы будем рады получить ваши отзывы о доступности сайта Finnair.com и приложения Finnair. Если у вас возникли проблемы, связанные с доступностью сайта или мобильного приложения, или дополнительные вопросы по этой теме, свяжитесь с нами по электронной почте: 

accessibility-feedback@finnair.com

Мы принимаем сообщения на финском или английском языке. Мы стараемся отвечать на все отзывы о доступности в течение двух недель.

Контроль соответствия требованиям доступности

Контроль над выполнением требований доступности осуществляет Traficom, Агентство транспорта и связи Финляндии. Если вы не удовлетворены нашим ответом или не получили ответ в течение двух недель, вы можете отправить свой отзыв в агентство Traficom.

Контактные данные:

Finnish Transport and Communications Agency Traficom 
Отдел контроля соответствия требованиям цифровой доступности 
P.BOX 320 
FI-00059 TRAFICOM 
www.saavutettavuusvaatimukset.fi/en
saavutettavuus@traficom.fi 
Тел. (коммутатор): +358 29 534 5000