We have temporarily suspended operations of part of our A320 fleet (8 A321 aircraft). The reason for the suspension is information received from the seat cover manufacturer indicating that the impact of the seat cover cleaning method (water washing) on fire protection has not been properly verified. Safety is always our top priority, and we always follow the manufacturers’ maintenance instructions as well as the guidelines and recommendations of the authorities.

Due to the situation, we have cancelled several flights between 13 and 21 October 2025. Going forward, we will need to make some daily aircraft type changes to minimise the number of cancellations. These aircraft changes will likely lead to overbookings. Flight cancellations, delays or changes in the operating airline may also occur.

To support our customers' journeys with as little disruption as possible, selected flights will be operated in cooperation with our partner airline, DAT LT, effective 15 October. DAT LT follows Finnair’s service concept and the DAT crew serves customers in English. If you wish to change or cancel your flight due to the change in the operating carrier, we ask you to contact our customer service.

We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey.

How do I know if my flight is disrupted?  

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app.  

In case you miss a connecting flight on the same ticket, we will book you a new flight to your destination and send you a message as soon as your travel plan is completed. If you have a connecting flight onwards from Helsinki, you can see real time status of your connecting flight onboard in Nordic Sky portal in our narrow-body Airbus aircrafts and via Inflight Entertainment in our wide-body aircrafts. 

If your flight is overbooked

If the aircraft type for your flight changes and the new plane has fewer seats than originally planned, we may need to adjust some bookings. Here’s what to expect:

• We will reach out to you by SMS and/or email if the change affects your flight. 

• Day before the flight, we will search for volunteers who have flexible travel plans. We will offer you compensation for your flexibility. 

• If you receive a message from us and you are willing to change your flight, simply follow the instructions in the message. 

Your options, if your flight is cancelled  

If you have received a message of a flight cancellation, these are your options:   

• As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best possible alternative flight(s). Unfortunately, the availability of alternative flights is limited, which is why rerouting may take longer than usual. Thank you for your patience.  

• In Manage booking you can accept your new travel plan or see other Finnair flight options and change your travel date free of charge +/-14 days from the original date. You can also make changes by contacting our customer service or the ticket issuing agency.  

• If we were unable to offer you an alternative flight but you wish to travel, please contact our customer service for re-arrangements.  

• In case you don’t want to use any of the flights in your booking and want to cancel your whole journey, or we have cancelled all the flights in your booking, you can apply for a refund in Manage booking.  

• If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact our customer service or the ticket issuing agency.  

Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking. If you do not receive travel extras purchased from Finnair, you can apply for a refund.  

Accommodation  

If you need hotel accommodation due to our re-booking and you have already started your journey, we offer you hotel accommodation.  

You can book a hotel yourself at Helsinki Airport and many other destinations using our online tool. If the online tool is available for you, you will receive further information via SMS and/or email. Follow the link in the message to select a hotel and get more information on your meal arrangements. If you don’t receive the SMS or email, please contact our ground crew at the airport to make the necessary arrangements.  

In other destinations, please contact Finnair representative for the arrangements. Alternatively, if we couldn’t arrange accommodation for you or if you are not at the airport and you choose our rebooking, you can book the accommodation yourself and apply for compensation of reasonable hotel and ground transportation costs afterwards from us. Please keep the receipts for the claim and contact us via Contact and request forms.  

Contacting our customer service  

If you booked your ticket through a travel agency or a tour operator, please contact them to make changes to your reservation or to apply for a refund. If you booked your ticket through Finnair, our customer service is working hard to help you in this exceptional situation. You can also contact us via chat on our website or in Finnair app. We are sorry that our customer service may be congested.  

You can check your passenger rights here.