Flights from Dubai and Doha to Helsinki may take longer than usual because we are avoiding Iraqi airspace due to the situation in the Middle East. Finnair has suspended operations in Iraqi airspace until further notice. 

This affects our AY1964 Dubai–Helsinki and AY1982 Doha–Helsinki flights by extending flight times by approximately one hour. At the moment, there is no impact on outbound flights to Doha or Dubai. Flight duration is also influenced by factors such as weather conditions, so the exact flight time will be confirmed closer to departure. We will provide updated flight time information during the flight. 

We are sorry for the inconvenience this situation may cause you, and we will do our best to minimise the effects on your travel plans. We continuously monitor the safety conditions in different regions and adjust flight routes as needed. Flight safety is always our top priority. We will update this page with any new information. 

If your flight is affected by any changes besides the longer flight time

If there are other changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact details. You can find your flight details in Manage booking and Finnair app. 

Your options if your flight is cancelled 

If you have received a message of a flight cancellation, these are your options: 

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best available alternative flight(s). The SMS includes your new flight details, while the email provides more detailed instructions. You can see your new travel plan also in Manage booking. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual. 

• Change your journey: You can make changes to your journey once, free of charge, by contacting our customer service. If the rebooking we’ve offered doesn’t suit you, you can also find another Finnair flight and change your travel date free of charge within +/-14 days of the original date via Manage booking. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly. 

• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer. 

• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund. 

Accommodation 

If your journey has already started and you need hotel accommodation due to a flight rebooked by us, we will provide it for you. You can book accommodation at Helsinki Airport and many other destinations using our online tool. If you are eligible, you will receive a personal booking link via SMS and/or email no later than your new departure date. Use the link in the message to book your hotel and find information about meals. If you don't receive the link, please contact our ground crew at the airport. 

If we are unable to arrange accommodation for you, and you cannot use our online tool or are not at the airport, you may book accommodation yourself. In that case, please keep the receipts and apply for compensation for reasonable hotel and ground transportation costs afterwards. 

Contacting our customer service 

If you booked your ticket through Finnair, our customer service is working hard to assist you during this exceptional situation. You can also contact us via chat on our website or in Finnair app. For tickets purchased via other service providers, such as travel agencies, please contact the ticket issuer directly for changes or cancellations. We are sorry that our customer service may be busier than usual at times. 

You can check your passenger rights here.