Special assistance request and information form

Si è verificato un ritardo nella gestione delle richieste di servizio. Elaboreremo le richieste in ordine di arrivo, al più tardi 2-3 giorni prima della partenza. La ringraziamo della sua collaborazione.

We want to offer you a smooth and comfortable journey with us.

You can use this form to inform us in case you are travelling with a medical device, you are travelling while pregnant or if you have any other medical condition, disability or impairment that limits your mobility.

Review before filling out your form

Travelling while pregnant

Travelling with medical conditions and accessibility needs

Food allergies

Unfortunately, we cannot guarantee an allergen-free cabin environment while you travel with us. If you have a food allergy, you can order a special meal for your flight via Manage booking. After boarding, our cabin crew will be able to provide information about the allergens in the meals served on that flight.

Disponete già di un numero di caso?

Accesso

Enter your details

Please note that the form must be filled in English.

We kindly ask you to submit the form at least 48 hours prior to your departure flight to enable us to make the necessary arrangements. We will contact you as soon as possible after you have submitted your information.

Passato alla pagina: Special assistance request and information form