Checklist for safe travelling | Finnair

Checklist for safe travelling

Below you'll find advice on what to do before, during and after your flight for travelling safely. Get to know our numerous health and safety measures designed to ensure your well-being throughout the journey.

查看入境要求

在計劃和準備旅程時,請在互動地圖及國家政府或大使館網站查看目的地的旅遊規定和指引。前往芬蘭的旅客可在此查看詳細概覽。芬蘭境內的國內旅客可在此找到實用資訊。 

冠狀病毒檢測

部分國家要求您在登機前出示冠狀病毒檢測陰性結果。我們希望確保您輕鬆且經濟地獲得測試服務。在此查看更多資訊。

更新您的聯絡資料

如果航班有任何更改,我們會透過短訊及/或電郵聯絡您。請前往管理預訂,並檢查我們是否有最新的聯絡資料。

網上預辦登機及預先檢查新型冠狀病毒健康證明

我們建議您在網上或透過芬蘭航空應用程式辦理登機手續,以節省時間,並避免在機場排隊。如果目的地設有新型冠狀病毒健康證明預先檢查,則可以在網上或在流動預辦登機手續時使用我們的電子工具預先取得您的登機證。目前從芬蘭或瑞典飛往指定目的地時,即可使用此服務。閱讀更多有關如何使用預檢工具及常見問題。 

若您已預辦登機手續,並已收到登機證,可直接前往行李託運或通過安檢前往您的登機閘口。請記緊在登機服務站列印行李標籤,然後才將行李放在自助行李託運櫃位。根據您目的地的旅遊規定,我們可能需在您的登機閘口檢查您的冠狀病毒相關文件。 

若您在網上或手機辦理登機手續後未能看到登機證選項,而目的地未能預先檢查新型冠狀病毒健康證明,請在機場辦理登機手續時出示您的冠狀病毒健康證明,以領取登機證。請預留足夠時間完成此項檢查。 

減輕行裝

盡量減輕行裝,因為處理行李會增加您逗留機場的時間和與人接觸的頻率。

已更改手提行李限額

請注意,我們已暫時更改手提行李政策,以令登機更順暢。商務艙乘客可以在機上攜帶兩件手提行李,再加一件個人物品。芬蘭航空經濟艙的所有乘客均可攜帶一件手提行李及一件小型個人物品。隨身行李的新尺寸為 55 x 40 x 23 厘米,個人物品為 40 x 30 x 15 厘米。

隨身攜帶口罩

自 4 月 25 日起,除非目的地或出發國家/地區的當局有所要求,否則您不再需要在芬蘭航空航班上佩戴口罩。在旅遊最新消息頁面,即可查看要求佩戴口罩的國家/地區列表。  

對於必須佩戴口罩的航班,您須自備口罩。請查看當地機關網站上有關特定口罩類型的要求。7 歲以下兒童通常不需要佩戴口罩。

如您乘搭強制要求佩戴口罩的航班但因健康理由而無法佩戴,請於起飛前最少 72 小時 填妥這份網上表格向我們提供醫療證明文件(任何格式的醫療證明或 MEDIF 醫療資料表格)。

提早抵達機場

我們建議您最遲在航班起飛前 2 小時抵達機場。如乘搭前往美國的航班,您應在出發前 3 小時到達機場。在疫情影響下,我們要檢查額外的旅遊證件,機場服務亦有其他變更。建議您在乘搭芬蘭境內航班時,亦就此預留額外時間。 

芬蘭航空旅客的主要離境區是赫爾辛基機場的全新 2 號客運大樓。乘搭火車、巴士或的士抵達機場非常方便,因為所有車站都在 2 號客運大樓入口附近。

預訂餐點和購物

就歐洲航班而言,您可以預訂美味餐點或美味三文治,視乎航線而定。在此查看選擇。由 12 月 1 日起,我們恢復提供預訂購物服務,並帶來煥然一新的精選商品。進一步了解預訂購物

如果您感到不適,請留在家中

請注意,任何人士如出現冠狀病毒 (covid-19) 感染症狀,將會被拒絕登機。在此查看彈性更改機票政策。

Terminal information

Terminal changes at airports are currently possible. We recommend checking the terminal information from the airport’s website.

Keep distance

For your safety, please keep distance from other customers at all times. At Helsinki Airport, floor stickers will help you. You can see the health and hygiene plan for airports in Finland on Finavia’s website.

Wearing a mask

You are not required to wear a mask at the airports in Finland as of 21 April 2022. The policies for other airports may vary, so please check the local requirements and airport websites before your travel.

Disinfection

Help yourself with a hand sanitiser that is available both at check-in and at the gate area.

Favour self-service

We have changed our airport services to reduce direct contact between our customers and the ground crew and ask you to favour self-service channels whenever possible. When visiting our check-in desk, please show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach the tag to your bag yourself.

Priority services

Priority Security at Helsinki Airport is open daily 4.30 a.m.–8 p.m. Please note that the availability of Priority Security service may be different at other airports. Check your boarding pass to find out when the Priority Security service is available for you at other airports in addition to Helsinki Airport.

Security control

In the security control, please remove tablets, laptops, power banks and other devices containing batteries out of your bag for x-ray scanning. Learn about Finavia’s hygiene measures at Helsinki Airport here.

Prefer card payments

Please note that cash payments are currently not possible at Finnair airport service points.

Lounge services

Our Finnair Business Lounge in the non-Schengen area at Helsinki Airport is open from 6 a.m. to 12 p.m. every day.

Our Finnair Lounge in the Schengen area is open from 5:30 a.m. to 11:30 p.m. every day. The lounge entrance is located by Gate 22.

Our Finnair Platinum Wing in the non-Schengen area will open once again from 1 June with limited opening hours from 11:30 a.m. to 6 p.m. daily. 

New boarding order

To minimize unnecessary contacts and movement in the cabin, we start the boarding from the rear end of the aircraft. Priority boarding is available for our Business Class customers on all flights.

Extra checks

Depending on your destination, we may have extra travel document checks or temperature screening required by the destination authorities when boarding. Please note also that anyone with symptoms of a respiratory infection will be denied boarding.

Keep distance

For your safety, please keep distance from other customers at all times. Our crew reviews seating at the gate and customers are seated far away from each other whenever possible. Families can, of course, sit together. At Helsinki Airport, in bus transportation, we carry fewer customers in each bus than usually to help you to keep the distance.

Wearing a mask

Wearing a mask during boarding is no longer mandatory at airports in Finland. Requirements at other airports may vary.

As of 25 April, you are no longer required to wear a mask on Finnair flights unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page.

Wearing a mask

As of 25 April, you are no longer required to wear a mask on Finnair flights, unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page. On flights where masks are mandatory, you are allowed to remove the mask for eating and drinking. Children under the age of 7 are usually not required to wear a mask. Check tips for wearing a mask comfortably here

Carry-on baggage

We encourage you to store your carry-on baggage under the seat in front of you so that you don’t have to stand up during the flight to get items from the overhead lockers.

Cleanliness

We clean our aircraft at every “turn” when the aircraft is on the ground. We also provide you with a Kyrö hand sanitiser onboard.

Meal service

We have refreshed our in-flight meal and drink service on our flights. See here what we serve on our flights. Nordic Kitchen Onboard menu is available on our flights. If you would like to enjoy a fresh sandwich or a meal on board, please see our pre-order selection.

Movement in the cabin

Please avoid unnecessary movement in the cabin. If you need to move around for medical reasons, it’s of course permitted. Toilet visits are naturally allowed, but we ask you not to queue on the aisle.

Shopping onboard

From 1 December 2021 onward, you can shop our handpicked in-flight products on board. We have chosen some 17 best-selling products to be available for in-flight trolley sales on all our long-haul flights, flights to/from non-EU countries and the Canary Islands. It is also good to know that cash payments are not possible during the flight. Read more about in-flight shopping.

Check transit restrictions

Transit restrictions apply in some countries, so make sure to check the rules for your transit country beforehand. Use our travel requirements map or read more about transferring to a connecting flight in Finland here.

Reserve extra time

It is a good idea to reserve some extra time to proceed to the gate of your connecting flight. You can check the departure gate for your next flight through airport monitors. At Helsinki Airport all flights depart from the same terminal building.

Prepare for extra border controls

Depending on your origin and destination countries, please prepare for extra border controls at the airport when transferring to your connecting flight.

Deboard in groups

Exiting the aircraft will happen in a new order in smaller groups.

Entry requirements

Pay attention to the authorities’ entry requirements and recommendations in your destination. In some countries, for example, temperature screening is possible upon arrival, and you may be required to use a mask in public areas.

Arriving in Finland and Helsinki Airport

You are no longer required to wear a mask at airports in Finland.

Please read our travel update about travelling to Finland. Finavia’s instructions for Helsinki Airport are here.

Please sign in to FINENTRY service to get personalized guidance for entry to Finland and also to smoothen the arrival to the country.

Responsible travel

We can together make travelling safer by acting responsibly while travelling and during the time in the destination. See more tips for responsible travel here.

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