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Finnair.com 的無障礙功能

合規狀態

芬蘭航空致力確保殘疾人士亦能使用我們的數碼服務。我們會為所有使用者不斷提升數碼使用體驗,並遵守相關的無障礙標準。

此無障礙聲明於 2019 年 10 月 22 日建立,描述了 Finnair.com 網站對 Web Content Accessibility Guidelines (WCAG) 的合規程度。WCAG 向設計人員及開發人員訂明要求,目的是為殘疾人士提升網站的無障礙功能。WCAG 界定了三個合規級別:A 級、AA 級及 AAA 級。

按此評估,Finnair.com 網站達到局部合規接近符合 WCAG 2.1 合規水平 AA 級的要求。

局部合規即代表網站內容某些部分(例如顏色對比)不完全符合無障礙標準。部分頁面亦未能完全支援屏幕閱讀器等輔助技術。我們歡迎大家就此評估發表意見。

我們希望芬蘭航空的網站及服務可向所有使用者提供無障礙體驗,而這也是我們不斷作出評估並改善網站的原因。由 Applause 執行的外部審查仍在進行,而 Finnair.com 的無障礙聲明亦將會定期更新。

沒有無障礙功能的內容

由於指定原因,下列內容不會提供無障礙功能:不符合數碼服務提供法例 306/2019

以下內容及/或功能(只限英文)不符合 WCAG 要求:

BOOKING

Screen readers

  • 1.1.1 Select Payment Method: Informative images and radio buttons not announced 
  • 1.1.1 Review Your Purchase: Decorative SVG images focused and announced as 'blank' 
  • 1.1.1 Entire contents of radio button not announced 
  • 1.1.1 Links opening in new window not announced 
  • 1.1.1 Select Payment Method: Decorative horizontal line announced as 'separator' 
  • 1.3.1 Disabled "Book now" button announced without state     
  • 1.3.1 Datepicker invisible elements focused and announced
  • 1.3.1 "Select your seat" button announcement is not unique
  • 1.3.1 Select Payment Method: iFrames have no title
  • 1.3.1 Price and return date not announced in check price & select dates modal
  • 1.3.1 No label associated with dropdown 
  • 1.3.1 Radio group does not announce with sufficient context
  • 1.3.1 Multi-page step links announce with insufficient context
  • 1.3.1 Validation message incorrectly announced in text field
  • 1.3.1 Non-decorative dash not announced
  • 1.3.1, 1.3.5 Element act as link is implemented as button without descriptive label
  • 1.3.5 Flight from/to modal instructions not correct for iPhone
  • 2.1.1 Not possible to focus content of expanded passenger button
  • 2.1.1 Unable to select seats using NVDA instructions
  • 2.4.2 Global: Page titles are not unique 
  • 2.4.4 Insufficient context for “Book Now” buttons and links
  • 2.4.6 Insufficient context for "Book Now" buttons and links
  • 2.4.6 Two different buttons to add kids are announced with the same name 
  • 2.4.7 Focus outline radio buttons “Return”/”Oneway” included other elements 
  • 4.1.2 Disabled “Book now” button announced without state 
  • 4.1.2 Datepicker invisible elements focused and announced
  • 4.1.2 "Select your seat" button announcement is not unique
  • 4.1.2 Enter Passenger Details: Required fields are not announced as such
  • 4.1.2 Links in "Other options" overlay are announced without any role
  • 4.1.2 Select Payment Method: Widget 'Credit or debit card' announced without role
  • 4.1.2 Select Payment Method: Checked radio button announced as not checked
  • 4.1.2 Disabled button not announced as such
  • 4.1.3 Enter Passenger Details: Error messages for the form fields are not announced
  • 4.1.3 Error message “Authentication Failure” is not announced

Keyboard navigation

  • 2.1.1 Calendar cannot be focused using keyboard
  • 2.4.3 Focus issues in modal

Colour

  • 1.4.1 State of booking steps is only indicated using colour

Other

  • 3.3.2 Select Payment Method: Required fields are not visually marked as such 


CUSTOMER CARE

Screen readers

  • 1.3.1 Invisible instruction to select country focused and announced 
  • 1.3.1 Word 'US' announced as an abbreviation/separate letters 
  • 2.4.4 Link “read more” announced without context 
  • 3.3.2 Full screen button is not announced appropriately 

Video

  • 1.2.3, 1.2.5 Special Baggage Video: No audio description or media alternative is provided


CONTACT FORM

Screen readers

  • 1.3.1 User is not informed about max of allowed characters for field 
  • 1.3.1 User is not informed about max of allowed characters for field 
  • 1.3.1 Incorrectly implemented structure of headings 
  • 1.3.1 Button announced without selected state, no tab panel used 
  • 1.3.1 Day names announced as abbreviations 
  • 2.1.1 Checkbox elements cannot be activated 
  • 2.4.6 Calendar date buttons are announced without context 
  • 2.5.3 Button announced differently from its visible label 
  • 4.1.2 Button "Choose file" announced without a role 
  • 4.1.3 Loading animation not announced user not informed about progress 

Keyboard navigation

  • 2.4.7 "I'd like.." radio buttons have invisible focus outline 
  • 2.4.7 Focus invisible when trying to select day/year 


FINNAIR PLUS

Screen readers

  • 1.3.1: Grouped date of birth fields announced without a group label 
  • 1.3.1: Password requirements displayed but not announced

Keyboard navigation

  • 2.1.1 'Show' toggle not focusable

HTML validator

  • 1.3.5 Autocomplete attributes are not specified

Colour contrast

  • 1.4.3 Green text on white fails contrast ratio


Customise your trip

Screen readers

  • 1.3.1 "Add extra bags" dialog title is not announced


Select language

Screen readers

  • 1.3.1 Visual heading is not marked up as such 
  • 1.4.3 White text over varying image background fails colour contrast


Global

Colour contrast

  • 1.4.11 Blue keyboard focused "+" button on white fails colour contrast requirements


Destinations

Screen readers

  • 2.1.1 Focus trapped and content not focusable after closing "other"
  • 2.1.2 Focus trapped and content not focusable after closing "other" 
  • 4.1.2 Search field announced as expanded pop-up


Menu

Screen readers

  • 2.4.3 Focus not trapped within navigation menu layout
  • 4.1.2 Currently selected menu option not identified as such
  • 4.1.2 Secondary fly out menu does not announce expanded/collapsed state

我們會不斷努力改善這些問題。

發表意見

我們歡迎您對 Finnair.com 的無障礙功能提出意見。如果您遇到有關無障礙功能的問題,或對這方面存有任何疑問,請以電郵與我們聯絡:

accessibility-feedback@finnair.com

請用英語撰寫意見。我們會盡力在 14 日內回覆所有關於無障礙功能的意見。

正式投訴

如對我們的回覆有所不滿,您有權向國內相關機構投訴。

監管機構的聯絡資料:

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit

南芬蘭地區國家行政局
無障礙功能監管單位

www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
電話 +358 295 016 000

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