Finnair.com 的無障礙功能 | Finnair
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Finnair.com 的無障礙功能

合規狀態

芬蘭航空致力確保殘疾人士亦能使用我們的數碼服務。我們會為所有使用者不斷提升數碼使用體驗，並遵守相關的無障礙標準。

此無障礙聲明描述了 Finnair.com 網站對 Web Content Accessibility Guidelines (WCAG) 的合規程度。WCAG 向設計人員及開發人員訂明要求，目的是為殘疾人士提升網站的無障礙功能。WCAG 界定了三個合規級別：A 級、AA 級及 AAA 級。

按此評估，Finnair.com 網站達到局部合規並接近符合 WCAG 2.1 合規水平 AA 級的要求。

局部合規即代表網站內容某些部分（例如顏色對比）不完全符合無障礙標準。部分頁面亦未能完全支援螢幕閱讀器等輔助技術。我們歡迎大家就此評估發表意見。

我們希望芬蘭航空的網站和服務可向所有人提供無障礙體驗，這亦是我們不斷作出評估並改善網站和服務的原因。相關審查仍在進行，而 Finnair.com 的無障礙聲明亦會定期更新。

沒有無障礙功能的內容

由於指定原因，下列內容不會提供無障礙功能：不符合數碼服務提供法例 306/2019（以芬蘭文撰寫）。

以下內容或功能（以英文撰寫）仍不符合 WCAG 要求：

Booking

  • 1.1.1 Select Payment Method: Informative images and radio buttons not announced  
  • 1.1.1 Review Your Purchase: Decorative SVG images focused and announced as 'blank'  
  • 1.1.1 Entire contents of radio button not announced  
  • 1.1.1 Links opening in new window not announced  
  • 1.3.1 Disabled "Book now" button announced without state      
  • 1.3.1 Date picker invisible elements focused and announced 
  • 1.3.1 Price and return date not announced in check price & select dates modal 
  • 1.3.1 No label associated with dropdown  
  • 1.3.1 Radio group does not announce with sufficient context 
  • 1.3.1 Multi-page step links announce with insufficient context 
  • 1.3.1 Validation message incorrectly announced in the text field 
  • 1.3.1 Non-decorative dash not announced 
  • 1.3.1, 1.3.5 Element act as the link is implemented as a button without a descriptive label 
  • 1.3.5 Flight from/to modal instructions are not correct for iPhone 
  • 2.1.1 Not possible to focus the content of expanded passenger button 
  • 2.1.1 Unable to select seats using NVDA instructions 
  • 2.4.2 Global: Page titles are not unique  
  • 2.4.4 Insufficient context for “Book Now” buttons and links 
  • 2.4.7 Focus outline radio buttons “Return”/”Oneway” included other elements  
  • 4.1.2 Disabled “Book now” button announced without state  
  • 4.1.2 Date picker invisible elements focused and announced 
  • 4.1.2 Enter Passenger Details: Required fields are not announced as such 
  • 4.1.2 Select Payment Method: Widget 'Credit or debit card' announced without role 
  • 4.1.2 Select Payment Method: Checked radio button announced as not checked 
  • 4.1.2 Disabled button not announced as such 
  • 4.1.3 Enter Passenger Details: Error messages for the form fields are not announced 
  • 4.1.3 Error message “Authentication Failure” is not announced 
  • 2.1.1 Calendar cannot be focused on using a keyboard 
  • 2.4.3 Focus issues in modal 
  • 1.4.1 State of booking steps is only indicated using colour 
  • 3.3.2 Select Payment Method: Required fields are not visually marked as such  

Payment

  • 2.4.7 Focus Visible: Payment options do not get visible focus

Check-in

  • 1.3.1 Info and Relationships: In the Check-in web view, after the "Identification" title, a screen reader says "Help lane equals..." etc. This information should not be read by a screen reader.
  • 1.3.2 Meaningful Sequence: Check in button is the last item in the "Flight information" view for a screen reader. In the UI logic, it is after Title and Terminal information.
    • The seat map is totally empty to screen reader users with no information or instructions. When a user closes the seat selection view, the application returns to the Flight information, not the previous view. 
  • 2.4.2 Page Titled: Check-in view has no name or title that a screen reader is able to read when a user arrives at the view.
  • 3.3.2 Labels or Instructions: Check in button has no label. A screen reader says "Unlabelled". A user is not able to understand the function where to start check-in.
  • In the Check-in view, the close button is missing a label. A screen reader says "Unlabelled button". 
  • 4.1.2 Name, Role, TItle: The seat map modal is missing a title.

Customer Care

  • 1.3.1 Word 'US' announced as an abbreviation/separate letters  
  • 2.4.4 Link “read more” announced without context  
  • 3.3.2 Full-screen button is not announced appropriately  
  • 1.2.3, 1.2.5 Special Baggage Video: No audio description or media alternative is provided 

Contact Form 

  • 1.3.1 User is not informed about the maximum of allowed characters for field  
  • 1.3.1 User is not informed about the maximum of allowed characters for field  
  • 1.3.1 Incorrect heading structure 
  • 1.3.1 Day names are announced as abbreviations  
  • 2.4.6 Calendar date buttons are announced without context  
  • 2.5.3 Button announced differently from its visible label  
  • 2.4.7 "I'd like.." radio buttons have invisible focus outline  
  • 2.4.7 Focus invisible when trying to select day/year  

Customise Your Trip

  • 1.3.1 "Add extra bags" dialogue title is not announced 

Select Language

  • 1.3.1 Visual heading is not marked up as such  

Global

  • 1.4.11 Blue keyboard focused "+" button on white fails colour contrast requirements 

Destinations

  • 2.1.1 Focus trapped and content not focusable after closing "other" 
  • 2.1.2 Focus trapped and content not focusable after closing "other"  
  • 4.1.2 Search field announced as expanded pop-up 

Menu

  • 2.4.3 Focus not trapped within navigation menu layout 
  • 4.1.2 Secondary fly out menu does not announce expanded/collapsed state 

我們會不斷努力改善這些問題。

發表意見

我們歡迎您對 Finnair.com 的無障礙功能提出意見。如果您遇到有關無障礙功能的問題，或對這方面存有任何疑問，請以電郵與我們聯絡：

accessibility-feedback@finnair.com

請用英語撰寫意見。我們會盡力在 14 日內回覆所有關於無障礙功能的意見。

正式投訴

如對我們的回覆有所不滿，您有權向國內相關機構投訴。

監管機構的聯絡資料：

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit

南芬蘭地區國家行政局
無障礙功能監管單位

www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
電話 +358 295 016 000