The Finnish Aviation Union (IAU) has announced industrial actions affecting ground operations at Helsinki Airport on 2, 4, 7, 16, 18, 21 and 23 July 2025. Due to industrial action, many important services at Helsinki Airport, such as customer service, baggage handling, aircraft maintenance, cargo and catering services, will be affected.

The disruptions for 2 July are confirmed, and we unfortunately must proactively cancel several flights for that day. If your flight is cancelled, you will first receive a message about the cancellation, followed by a rebooking message including new flight details. Please go to Manage booking and check that we have your current contact details. Read further instructions in section Your options if your flight is cancelled.

For the other dates, we are still assessing the impact. If you have a flight on 4 or 7 July, we recommend rescheduling your journey as soon as possible to ensure the best possible flight alternatives. You can make the change free of charge. See your options in section Your options if you have a booking on 2, 4 or 7 July 2025.

For customers on operating flights on the days of industrial action, please check in online and allow enough time to arrive at the airport. Pack essential items like medicines in your carry-on bag, within your allowance. Be prepared for congestion at service points and delays in baggage delivery at Helsinki airport. See also section Limited meal & beverage service onboard on 2-8 July 2025.

We will update this page as soon as new information is available. We will confirm any possible flight cancellations 2 days before the planned industrial action date. Please note that our customer service does not have further information. We are very sorry for the uncertainty and harm this situation may cause, and we will do our best to ensure your journey goes as smoothly as possible.

Your options if you have a booking on 2, 4 or 7 July 2025

You can change your travel date in advance through Manage booking, if your ticket type allows it. Alternatively, you can contact our customer service.

Unfortunately, our customer service is very busy now, and waiting times can be between 1 to 3 hours. Please note that each call answered has a fee of €1.70, and local network charges apply for both the waiting time and the call itself. Thank you for your patience.

Limited meal & beverage service onboard from 2 to 8 July 2025

Due to the industrial action, the in-flight sales is not available and catering will be limited on our domestic and European flights from 2 to 8 July 2025. We recommend bringing snacks for your flight. In Economy Class, we serve water and a complimentary cookie. In Business Class, in addition you will also be offered coffee and tea. Unfortunately, Business Class meals and pre-ordered meals cannot be delivered. If you have already purchased a meal, you can apply for a refund. On our intercontinental flights and Barcelona flights operated by DAT LT, you can continue to enjoy our complimentary meals / snacks as part of our standard service. In-flight sale is available on Norra flights operated with ATR aircraft. If you are entitled to lounge services at Helsinki Airport, you may continue to use them as usual, as they are not affected by the industrial action.

Your options if your flight is cancelled

If you have received a message of a flight cancellation, these are your options:

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best possible alternative flight(s). The SMS includes your new flight details, while the email provides more detailed instructions. You can see your new travel plan also in Manage booking. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual.

• Change your journey: If the rebooking we’ve offered doesn’t suit you, you can also find another flight and change your travel date free of charge within +/-14 days of the original date via Manage booking or by contacting our customer service. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly.

• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer.

• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund.

Accommodation

If your journey has already started and you need hotel accommodation due to our rebooking, we will provide it for you. You can book accommodation at Helsinki Airport and many other destinations using our online tool. If you are eligible, you will receive a personal booking link via SMS and/or email. Use the link in the message to book your hotel and find information about meals. If you don't receive the link, please contact our ground crew at the airport.

If we are unable to arrange accommodation for you, and you cannot use our online tool or are not at the airport, you may book accommodation yourself. In that case, please keep the receipts and apply for compensation for reasonable hotel and ground transportation costs afterwards.

What to do if your baggage didn’t arrive with you

• If your baggage has been delayed, we'll automatically create a delayed baggage report for you. If you haven’t received an SMS and/or email from us regarding the report, please contact our ground crew at your final destination for assistance.

• You can manage and track your delayed baggage report in our online service. Please check the report to ensure we have your correct contact details, delivery address and accurate baggage information. If your contact details are in the report, we’ll keep you updated via SMS and/or email.

• To help us locate your delayed baggage faster, please add details about its contents and share the location of your AirTag or other Find My network accessory with Finnair using our online service.

• We will deliver your baggage to you as soon as possible and will contact you to organise the delivery once the baggage has arrived at your destination.

• You can find the local baggage handler’s contact information and opening hours in your delayed baggage report.

• Read more about delayed baggage here.

If you are travelling on 16, 18, 21 or 23 July 2025

The IAU has also announced industrial actions for 16, 18, 21 and 23 July 2025. The assessment of the potential impact on these dates is still ongoing, but based on our current estimate, the disruptions are expected to be smaller than at the beginning of July. For this reason, we are not advising customers to change their travel plans at this time.

Frequently asked questions

Q: Why doesn’t Finnair publish cancelled flights earlier?

A: Cancelling flights before industrial action is confirmed would not benefit our customers. The involved parties are actively working toward a mutual agreement.

Q: If the industrial action is confirmed and Finnair is forced to cancel multiple flights, why isn’t a complete list of all cancelled flights published online?

A: As the situation may change during the cancellation process, it's challenging to keep the list fully accurate. Some flights during the days of the industrial actions may also be cancelled for other reasons, such as weather or technical issues, which may not appear on the list. This can make it difficult for customers to interpret.