If you had a reservation on Dubai–Helsinki flight (AY1964) which was cancelled between 28 February and 9 March, you can request to move your booking to the Muscat–Helsinki flight. This change is free of charge.

The first flight will be operated on Tuesday, 10 March, provided that the airspace in the region is deemed safe for operation. Changes to the schedule are possible. We are planning more flights later in the week.

We will inform you directly about registration instructions via SMS or email. Registration will be done via our chat service. It will not be possible to register for these flights by calling Finnair’s customer service.

Priority is given to customers in vulnerable positions, such as children, those needing assistance, and the elderly. After that, seats are offered according to the original return dates. Once your seat is confirmed,  we will send you a flight ticket and information about the bus transfer to the Muscat airport in Oman. We are working with Finland’s Ministry for Foreign Affairs on these arrangements. Our support team will also assist you at Muscat airport.

Please make sure that you meet Oman's entry requirements. If you need support, you can contact your own country’s embassy. Finnish citizens can find guidance from the Embassy of Finland in Abu Dhabi on this page. 

Please note that Finnair’s normal service concept will not be available on this flight. Unfortunately, we are also not able to confirm any pre-ordered travel extras, such as meals or pet transportation. You can apply for a refund for the travel extras. 

Safety is always our top priority, and we remain committed to it, even in this exceptionally challenging situation. There is still uncertainty regarding the planned flights. Nonetheless, we want to offer this option, as many of our customers have been waiting a long time, and the situation is distressing.  We are very sorry for the uncertainty this situation has caused you. We will do our best to assist you to get home.

You can see your passenger rights here.