Reseuppdateringar

5 June 2020

The UK has introduced new requirements for customers arriving in the country as of 8 June 2020. You must provide information about your journey and your contact details before you land via this page. You can provide this information earliest 48 hours before your journey. Please take with you a print or a screenshot of the form you filled. Please note also that when you arrive in the UK, you must self-isolate for 14 days at the place you are staying.

For more information, you can check the government's official webpage for entering the country and public health measures for all UK arrivals. The UK authorities will update information about the travel restrictions at the end of June. Please follow the situation and check the current requirements before your journey.

Your options, if you have a flight booking to the UK in June but wish not to travel:

• You can change your travel dates without a change fee and travel within your ticket validity, if
  • You made your booking via Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight. It is good to know that if there is no availability in your original fare class for your new flight, you need to pay the fare difference between your original and new flight tickets.
  • You can make the change through Manage booking, if your flight departure is more than 7 days away. If you change your travel dates closer to your flight, please contact our customer service. You need to select new dates for your travel when making the change.
• If you wish to cancel your reservation, the refund will be according to the ticket rule.

18 May 2020, last updated 29 May 2020

As travel restrictions are being removed in different countries, air travel starts to recover gradually. We will gradually add frequencies and routes back to our network from July onwards. We intend to operate approximately 30% of our normal amount of flights in July, and we will add routes and frequencies month by month as demand recovers, taking into account the changes in travel restrictions in different countries.

This means that we cancel flights from our previously published traffic plan for 1 July 2020 - 31 March 2021. Some routes will be temporarily cancelled until the end of March 2021.

We are extremely sorry about the harm and uncertainty this situation causes you. 

HOW DO I KNOW IF MY FLIGHT IS CANCELLED?

You’ll see the list of routes that are entirely cancelled on 1 July 2020 - 31 March 2021 here.

We cancel several flights to other destinations as well as of 1 July. Up-to-date travel periods can be checked on the booking engine and on the Destinations pages. We’ll cancel the flights from our systems gradually by 30 June 2020. If your flight is cancelled, we’ll contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. 

We contact you as follows, if your flight is cancelled:

• Flights cancelled in July: we contact you by 31 May
• Flights cancelled in August: we contact you by 7 June
• Flights cancelled in September: we contact you by 14 June
• Flights cancelled on 1 October 2020 - 31 March 2021: we contact you by 30 June

Processing flights to/from China may take longer because we are waiting for the confirmation from the local authorities.

IF YOUR FLIGHT ON/AFTER 1 JULY IS CANCELLED

When your flight is on the list of cancelled routes or you have received a message of a flight cancellation, these are your options:

• You can change your travel dates until 31 May 2021 without a change fee via Manage booking. If you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if
  • You made your booking via Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight in the same cabin class.
  • You make the change before the departure of your original flight. You need to select new dates for your travel when making the change.
• We do our best to re-route you to your destination with other Finnair flights. Please note that the availability of alternative flights is limited at the moment. We’ll send you your possible new flight information via SMS and/or email, and you can check it and other possible flight options also at Manage booking.
• You can cancel your booking in Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. If you can’t cancel your booking in Manage booking, our customer service helps you with cancelling the booking and applying for a refund. If we have cancelled all the flights in your booking, you can apply for a refund without cancelling the booking.
  • When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket.
  • You can also choose a Finnair gift card as a refund option, when you have paid your ticket fully with money, meaning through online banking or credit card. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately 8-12 weeks. If you choose a Finnair gift card as a refund option, the average handling time is approximately 4 weeks.
• If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive.

CHANGES TO BOOKINGS FOR FLIGHTS TO BE OPERATED AFTER 1 JULY

• If we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 
• For bookings made latest on 30 June 2020, you can change your travel dates through Manage booking or our customer service without a change fee and travel within your ticket validity, if
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. It is good to know that if there is no availability in your original fare class for your new flight, you need to pay the fare difference between your original and new flight tickets.
  • You make the change 7 days before the departure of your original flight. You need to select new dates for your travel when making the change. If you change your travel dates closer to your flight, the change conditions follow your original ticket rules.
• Did you change your travel dates already once and would like to change them again? You can do it through Manage booking and travel within your ticket validity when the above listed requirements are fulfilled. If you were unable to make the change online, please contact our customer service.

CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency or a tour operator, please contact them to make changes to your reservation or to apply for a refund. If you booked your ticket through Finnair, our customer service is working hard to help you in this extremely exceptional situation. We are at your service also via chat, on Twitter @FinnairHelps and on our Facebook pages. We are sorry that our customer service is congested.

Didn’t find an answer to your question? Check also our QA here.

You can see your passenger rights here.

1 April 2020, last updated 18 May 2020

We currently have delays in the refund handling due to a high volume or coronavirus related refund applications. We are very sorry for the inconvenience this may cause you and are working hard to shorten the handling time. 

Our average handling time is approximately 8 weeks. Some requests may unfortunately take some more time to be handled, from 8 to 12 weeks. We’ll inform you via email after your refund application is processed. Please send your request only once, as duplicates will further delay handling the applications.

When you apply for a refund for your unused flight ticket due to the coronavirus situation, you can choose to have your money back to your bank account or credit card or a Finnair gift voucher. We send you the gift voucher within 4 weeks.

Read more about refunds here.

15 May 2020

The Finnish authorities tighten border controls in Finland between 14 May and 14 June 2020. 

Read the updated instructions from the Boarder Guards homepage.

12 May 2020

Air travel will gradually start to recover as travel restrictions are lifted. We want to ensure that you feel safe and comfortable when travelling with us.

We have already earlier implemented several changes to our services to reduce direct contact between our customers and crew and to ensure your health and safety while travelling. See details below.

As of 18 May, we introduce additional measures for your safety and wellbeing. The most visible change is that you are now required to wear a mask covering your mouth and nose from boarding to leaving the aircraft.

Read more about all the changes here.

We will review these measures regularly and update any new information on our website.

14 March 2020, last updated 19 March 2020
  
The safety and wellbeing of our customers and crew are a top priority for us. Due to the coronavirus situation, we are making changes to our in-flight services on all routes gradually as of 13 March to reduce direct contact between our customers and crew. There are also changes in the airport services at Helsinki Airport, and we will close our lounges at Helsinki Airport for the time being.

Changes in in-flight meal and beverage service

Nordics, Baltic countries, Russia and Innsbruck

• In Business Class, we will serve you a water bottle.
• In Economy Class, we will have no meal or beverage service on these flights for the time being. We will serve water on request.

Germany, France, Italy, Great Britain, Spain, Switzerland, Hungary and Czech Republic

• In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
• In Economy Class, we will serve you a water bottle and cookie.
• Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.

Canary Islands, Funchal, Dubai, Hurghada and Alanya

• In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets. 
• In Economy Class, we will serve you a water bottle and sandwich.
• Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.

Intercontinental flights

• In Business Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
• In Economy Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
• We cannot accommodate special diets on repatriation flights.

 
Duty-free or pre-order shopping will not be available on any flights.
 

Changes in airport services, Finnair lounges will be closed

We are making changes to our airport services to reduce direct contact between our customers and ground crew. This is to ensure the safety and wellbeing of our customers and crew. We ask you to show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach it to your bag yourself.

In addition, we will discontinue the Helsinki Airport Fast Track service and the car service for Finnair Plus Platinum Lumo members as of 1 April, 2020.

We will close our lounges at Helsinki Airport. Finnair Platinum Wing in the non-Schengen side will be closed as of 18 March, and Finnair Business Lounge in the non-Schengen area and Finnair Lounge in the Schengen area will close their doors as of 19 March.

Please note that changes in our partners’ service offering and opening hours of lounges at other airports are also possible due to the coronavirus situation.

2 April 2020, last updated 8 May 2020

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions for travelling. We have transitioned to a limited network and cancelled the majority of our flights temporarily as of 1 April until the situation improves. We have now cancelled flights until the end of June. We are operating a limited traffic plan on 1 April – 30 June 2020.

You’ll see the list of flights to be operated in April-June here.

Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities. If the situation improves, we will do our best to add flights and routes to our traffic plan. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page.

WHEN YOUR FLIGHT IS CANCELLED ON 16 MARCH - 30 JUNE

• When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information.
• You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service. You can change your travel dates if
  • You made your booking via Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight.
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
  • If you have a group reservation, please contact your travel agency.
• Did you change your travel dates already once and would like to change them again? You can do it through Manage booking and travel until 30 November 2020 when the above listed requirements are fulfilled.
• You can apply for a refund for the unused part of your flight ticket just by filling in this online form. When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket. You can also choose a Finnair gift voucher as a refund option, when you have paid your ticket fully with money, meaning through online banking or credit card. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately 8 weeks.
• If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

YOUR OPTIONS IF YOUR FLIGHT IS OPERATED ON 1 APRIL – 30 JUNE

• You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
  • You booked your flight before 1 April 2020.
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• If you are not able to travel because of current travel restrictions, you can cancel your booking at Manage booking and then apply for a refund through this form. In other cases, if we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 

CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry if our customer service is congested.

TRAVEL EXTRAS

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.

1 April 2020, updated 28 April 2020

Due to the coronavirus situation, we want to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make also new bookings until the end of June with peace of mind.

You can change your travel date flexibly without a change fee, if

• You made your booking between 1 April and 30 June 2020.
• You booked your ticket through Finnair channels.
• You have a Finnair operated and marketed flight.
• There are available seats on your chosen new flight.
• You make the change 7 days before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. If you change your travel dates closer to your flight, the change conditions follow your original ticket rules.
• Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
• In case you would like to cancel your booking, refund will be according to the original ticket rules.

It is good to know that if there is no availability in your original fare class for your new flight, you need to pay the fare difference between your original and new flight tickets.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for a refund.

This is how you can change your travel date

• Go to Manage booking and select new available dates for your travel.
• You can also contact our customer service. We are sorry if our customer service is congested.
• If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. 

You can check your passenger rights here.

1 April 2020, last updated 2 April 2020

Did you book your flight on 9-31 March and would like to change your travel dates? You can change your travel dates free of charge and travel until 30 November 2020, if

• Your travel date is latest on 30 November 2020.
• You booked your ticket through Finnair channels.
• You have a Finnair operated and marketed flight.
• There are available seats on your chosen new flight.
• You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.
• Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
• In case you would like to cancel your booking, refund will be according to the original ticket rules.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for a refund.

This is how you can change your travel date

• Go to Manage booking and select new available dates for your travel.
• You can also contact our customer service. We are sorry if our customer service is congested.
• If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. 

You can check your passenger rights here.

7 February 2020, last updated 14 February 2020

Due to the current outbreak of coronavirus, there are entry and transit restrictions in place in many countries.

We recommend that you visit the International Air Transport Association's (IATA) website for more information, or alternatively contact the embassies of the countries to/via which you plan to travel, especially if you have visited China in the last 14 days, or travel on a Chinese passport.

Limitations in Finnair app check-in

Due to coronavirus related travel restrictions to some of our destinations, there are limitations in Finnair app check-in currently. Please complete your check-in on our website, if you can’t complete it in Finnair app.