Tilgængeligheden af Finnair.com

Kompatibilitetsstatus

Finnair forpligter sig til at sikre digital tilgængelighed for personer med handicap. Vi forbedrer løbende den digitale brugeroplevelse for alle og anvender de relevante standarder for tilgængelighed.

Denne erklæring om hjælp til handicappede beskriver overensstemmelsen af hjemmesiden Finnair.com i henhold til Web Content Accessibility Guidelines (WCAG), der definerer krav til designere og udviklere for at forbedre tilgængeligheden for personer med handicap. Den definerer tre niveauer af overensstemmelse: Niveau A, Niveau AA og Niveau AAA.

Baseret på denne evaluering er hjemmesiden Finnair.com delvist i overensstemmelse og tæt på at opfylde WCAG 2.1, overensstemmelseskravet for Niveau AA.

Delvist i overensstemmelse betyder, at nogle dele af indholdet, f.eks. farvekontraster, ikke er helt i overensstemmelse med tilgængelighedsstandarderne. Nogle af siderne understøtter ikke fuldt ud hjælpeteknologi, f.eks. skærmlæsere. Feedback til denne evaluering er velkommen.

Vi ønsker, at vores hjemmeside og tjenester skal være tilgængelige for alle. Derfor evaluerer og forbedrer vi løbende vores hjemmeside og tjenester. Revisionerne er i gang, og erklæringen om hjælp til handicappede fra Finnair.com opdateres regelmæssigt.

Ikke-tilgængeligt indhold

Indholdet nedenfor er ikke tilgængeligt pga. de angivne årsager: Manglende overholdelse af loven om levering af digitale tjenester 306/2019 (på finsk).

Følgende indhold eller funktionaliteter (på engelsk) opfylder endnu ikke WCAG-kravene:

Booking

• 1.1.1 Select Payment Method: Informative images and radio buttons not announced  
• 1.1.1 Review Your Purchase: Decorative SVG images focused and announced as 'blank'  
• 1.1.1 Entire contents of radio button not announced  
• 1.1.1 Links opening in new window not announced  
• 1.3.1 Disabled "Book now" button announced without state      
• 1.3.1 Date picker invisible elements focused and announced 
• 1.3.1 Price and return date not announced in check price & select dates modal 
• 1.3.1 No label associated with dropdown  
• 1.3.1 Radio group does not announce with sufficient context 
• 1.3.1 Multi-page step links announce with insufficient context 
• 1.3.1 Validation message incorrectly announced in the text field 
• 1.3.1 Non-decorative dash not announced 
• 1.3.1, 1.3.5 Element act as the link is implemented as a button without a descriptive label 
• 1.3.5 Flight from/to modal instructions are not correct for iPhone 
• 2.1.1 Not possible to focus the content of expanded passenger button 
• 2.1.1 Unable to select seats using NVDA instructions 
• 2.4.2 Global: Page titles are not unique  
• 2.4.4 Insufficient context for “Book Now” buttons and links 
• 2.4.7 Focus outline radio buttons “Return”/”Oneway” included other elements  
• 4.1.2 Disabled “Book now” button announced without state  
• 4.1.2 Date picker invisible elements focused and announced 
• 4.1.2 Enter Passenger Details: Required fields are not announced as such 
• 4.1.2 Select Payment Method: Widget 'Credit or debit card' announced without role 
• 4.1.2 Select Payment Method: Checked radio button announced as not checked 
• 4.1.2 Disabled button not announced as such 
• 4.1.3 Enter Passenger Details: Error messages for the form fields are not announced 
• 4.1.3 Error message “Authentication Failure” is not announced 
• 2.1.1 Calendar cannot be focused on using a keyboard 
• 2.4.3 Focus issues in modal 
• 1.4.1 State of booking steps is only indicated using colour 
• 3.3.2 Select Payment Method: Required fields are not visually marked as such  

Payment

• 2.4.7 Focus Visible: Payment options do not get visible focus

Check-in

• 1.3.1 Info and Relationships: In the Check-in web view, after the "Identification" title, a screen reader says "Help lane equals..." etc. This information should not be read by a screen reader.
• 1.3.2 Meaningful Sequence: Check in button is the last item in the "Flight information" view for a screen reader. In the UI logic, it is after Title and Terminal information.
  • The seat map is totally empty to screen reader users with no information or instructions. When a user closes the seat selection view, the application returns to the Flight information, not the previous view. 
• 2.4.2 Page Titled: Check-in view has no name or title that a screen reader is able to read when a user arrives at the view.
• 3.3.2 Labels or Instructions: Check in button has no label. A screen reader says "Unlabelled". A user is not able to understand the function where to start check-in.
• In the Check-in view, the close button is missing a label. A screen reader says "Unlabelled button". 
• 4.1.2 Name, Role, TItle: The seat map modal is missing a title.

Customer Care

• 1.3.1 Word 'US' announced as an abbreviation/separate letters  
• 2.4.4 Link “read more” announced without context  
• 3.3.2 Full-screen button is not announced appropriately  
• 1.2.3, 1.2.5 Special Baggage Video: No audio description or media alternative is provided 

Contact Form 

• 1.3.1 User is not informed about the maximum of allowed characters for field  
• 1.3.1 User is not informed about the maximum of allowed characters for field  
• 1.3.1 Incorrect heading structure 
• 1.3.1 Day names are announced as abbreviations  
• 2.4.6 Calendar date buttons are announced without context  
• 2.5.3 Button announced differently from its visible label  
• 2.4.7 "I'd like.." radio buttons have invisible focus outline  
• 2.4.7 Focus invisible when trying to select day/year  

Customise Your Trip

• 1.3.1 "Add extra bags" dialogue title is not announced 

Select Language

• 1.3.1 Visual heading is not marked up as such  

Global

• 1.4.11 Blue keyboard focused "+" button on white fails colour contrast requirements 

Destinations

• 2.1.1 Focus trapped and content not focusable after closing "other" 
• 2.1.2 Focus trapped and content not focusable after closing "other"  
• 4.1.2 Search field announced as expanded pop-up 

Menu

• 2.4.3 Focus not trapped within navigation menu layout 
• 4.1.2 Secondary fly out menu does not announce expanded/collapsed state 

Der vil blive gjort en kontinuerlig indsats for at afhjælpe disse problemer.

Giv feedback

Vi sætter pris på din feedback vedr. tilgængeligheden af Finnair.com. Hvis du støder på problemer vedr. tilgængeligheden, eller hvis du har yderligere spørgsmål om emnet, bedes du kontakte os pr. mail:

accessibility-feedback@finnair.com

Skriv venligst din meddelelse på engelsk. Vi tilstræber at besvare al feedback vedr. tilgængelighed inden for 14 dage.

Formelle klager

Du er berettiget til at eskalere en klage til den nationale myndighed, hvis du er utilfreds med vores svar.

Kontaktoplysninger til tilsynsførende myndighed:

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Tlf. +358 295 016 000