Our flights between Helsinki and Doha, operated in cooperation with our oneworld partner Qatar Airways, have been cancelled from 3 October onwards due to commercial reasons. Finnair customers who have bookings on these routes on 3 October 2026 to 27 March 2027, will be rerouted, mostly on Qatar Airways- operated flights on this route.

We are sorry about the harm and inconvenience these changes may cause to your travel plans. Our aim is to maintain an economically viable network and we continuously monitor route performance and changes in the operating environment, and make adjustments to routes and schedules when necessary.

How do I know if my flight is disrupted?  

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact details. You can find your flight details in Manage booking and Finnair app. 

Your options if your flight is cancelled 

If your flight is cancelled, these are your options: 

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive an email and/or SMS, when we have booked you the best available alternative flight(s). You can see your new travel plan also in Manage booking. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual. 
• Change your journey: You can make changes to your journey once, free of charge, by contacting our customer service. If the rebooking we’ve offered doesn’t suit you, you can also find another Finnair flight and change your travel date free of charge within +/-14 days of the original date via Manage booking. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly. 
• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer. 
• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund. 

Contacting our customer service 

If you booked your ticket through Finnair, our customer service is working hard to assist you during this exceptional situation. You can also contact us via chat on our website or in Finnair app. For tickets purchased via other service providers, such as travel agencies, please contact the ticket issuer directly for changes or cancellations. We are sorry that our customer service may be busier than usual at times. 

You can check your passenger rights here.