Checklist for safe travelling | 芬兰航空公司

Checklist for safe travelling

Below you'll find advice on what to do before, during and after your flight for travelling safely. Get to know our numerous health and safety measures designed to ensure your well-being throughout the journey.

检查入境要求

当规划和准备您的行程时,请在我们的交互式地图、国家/地区政府或大使馆网站上查看目的地旅行要求和指南。如果您的目的地是芬兰,您可在此处查找详细概述。对于芬兰国内的行程,您可在此处查找有用信息。 

核酸检测

部分国家/地区要求在登机前提供核酸检测阴性报告。我们希望您能获得轻松、经济实惠的测试服务。请在此处查看更多信息。

更新您的联系详情

如果您乘坐的航班发生任何变更,我们将通过短信和/或电子邮件与您联系。请前往 Manage booking(管理预订),检查我们是否已收录您的最新联系信息。

在线办理登机手续,提前查验 Corona 证书

我们建议您通过芬兰航空应用程序在线办理登机手续,以节省时间,避免在机场排队。如您的目的地可以提前查验 Corona 证书,则您可在线或使用移动电话办理登机手续时,通过我们的数字工具提前查验核酸检测证明。当您从芬兰或瑞典飞往指定目的地时,目前可享受此服务。阅读更多关于如何使用预检工具及常见问题的信息。 

如果您提前办理了登机手续并且已经收到了登机牌,您可以通过安检直接前往行李寄存处或登机口。在将行李寄放在自助柜台之前,请记得在办理登机手续服务亭打印行李标签。根据您目的地的旅行要求,我们可能仍会在登机口查看您的新冠肺炎相关证明。 

如您在线或通过移动设备办理登机手续时,未看到您的登机牌选项,且目的地不适用 Corona 证书预检,请在机场办理登机手续时出示 Corona 证书,以获得登机牌。请为此留出足够的时间。 

轻装出行

轻装出行是个好主意,因为处理行李会增加您在机场停留的时间和与人接触的机会。

随身行李限额已更改

请注意,我们已暂时更改了随身行李政策,以保证您顺利登机。公务舱可以携带两件随身行李和一小件个人物品登机。所有经济舱乘客只能携带一件随身行李和一小件个人物品。更改后的随身行李尺寸为 55 厘米 x 40 厘米 x 23 厘米,个人物品尺寸为 40 厘米 x 30 厘米 x 15 厘米。

请随身携带口罩

4 月 25 日起,乘坐芬兰航空航班时,您不再需要佩戴口罩,目的地或出发地国家/地区要求者除外。您可以在旅行更新页面查找需要佩戴口罩的国家/地区清单。  

对于强制要求乘客佩戴口罩的航班,我们要求您随身携带自己的口罩。请在地方当局网站上查看针对特定口罩类型的要求。未满 7 岁的儿童通常不需要佩戴口罩。

如果您乘坐的航班强制要求佩戴口罩,但是您由于医疗原因无法佩戴口罩,请至少在航班起飞前 72 小时通过填写此在线表格向我们提供一份医疗证明书(自由行文的医疗证明书或者 MEDIF 医疗信息表)。

提前抵达机场

我们建议您最迟在航班起飞前 2 小时到达机场。对于飞往美国的航班,我们要求您在起飞前 3 小时到达机场。由于疫情,我们在机场服务中增加了旅行证件检查和其他变更。我们建议您为这些措施预留额外时间 - 在芬兰境内搭乘国内航班时也同样如此。 

芬兰航空客户的主要出发区是赫尔辛基机场全新的 2 号航站楼。乘坐火车、巴士或出租车均可轻松抵达机场,因为所有停靠站都位于 2 号航站楼入口附近。

预订餐饮与购物

对于欧洲航班,您可以根据乘坐的航线预订美味餐饮或美味三明治。请在此处查看选项。自 12 月 1 日起,我们恢复提供预购服务,并带来焕然一新的精选商品。阅读更多关于预购的信息。

如您感觉不适,请留在家中

请注意,任何有新冠肺炎 (covid-19) 感染症状的乘客都将被拒绝登机。请在此处查看我们的灵活机票变更政策。

Terminal information

Terminal changes at airports are currently possible. We recommend checking the terminal information from the airport’s website.

Keep distance

For your safety, please keep distance from other customers at all times. At Helsinki Airport, floor stickers will help you. You can see the health and hygiene plan for airports in Finland on Finavia’s website.

Wearing a mask

You are not required to wear a mask at the airports in Finland as of 21 April 2022. The policies for other airports may vary, so please check the local requirements and airport websites before your travel.

Disinfection

Help yourself with a hand sanitiser that is available both at check-in and at the gate area.

Favour self-service

We have changed our airport services to reduce direct contact between our customers and the ground crew and ask you to favour self-service channels whenever possible. When visiting our check-in desk, please show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach the tag to your bag yourself.

Priority services

Priority Security at Helsinki Airport is open daily 4.30 a.m.–8 p.m. Please note that the availability of Priority Security service may be different at other airports. Check your boarding pass to find out when the Priority Security service is available for you at other airports in addition to Helsinki Airport.

Security control

In the security control, please remove tablets, laptops, power banks and other devices containing batteries out of your bag for x-ray scanning. Learn about Finavia’s hygiene measures at Helsinki Airport here.

Prefer card payments

Please note that cash payments are currently not possible at Finnair airport service points.

Lounge services

Our Finnair Business Lounge in the non-Schengen area at Helsinki Airport is open from 6 a.m. to 12 p.m. every day.

Our Finnair Lounge in the Schengen area is open from 5:30 a.m. to 11:30 p.m. every day. The lounge entrance is located by Gate 22.

Our Finnair Platinum Wing in the non-Schengen area will open once again from 1 June with limited opening hours from 11:30 a.m. to 6 p.m. daily. 

New boarding order

To minimize unnecessary contacts and movement in the cabin, we start the boarding from the rear end of the aircraft. Priority boarding is available for our Business Class customers on all flights.

Extra checks

Depending on your destination, we may have extra travel document checks or temperature screening required by the destination authorities when boarding. Please note also that anyone with symptoms of a respiratory infection will be denied boarding.

Keep distance

For your safety, please keep distance from other customers at all times. Our crew reviews seating at the gate and customers are seated far away from each other whenever possible. Families can, of course, sit together. At Helsinki Airport, in bus transportation, we carry fewer customers in each bus than usually to help you to keep the distance.

Wearing a mask

Wearing a mask during boarding is no longer mandatory at airports in Finland. Requirements at other airports may vary.

As of 25 April, you are no longer required to wear a mask on Finnair flights unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page.

Wearing a mask

As of 25 April, you are no longer required to wear a mask on Finnair flights, unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page. On flights where masks are mandatory, you are allowed to remove the mask for eating and drinking. Children under the age of 7 are usually not required to wear a mask. Check tips for wearing a mask comfortably here

Carry-on baggage

We encourage you to store your carry-on baggage under the seat in front of you so that you don’t have to stand up during the flight to get items from the overhead lockers.

Cleanliness

We clean our aircraft at every “turn” when the aircraft is on the ground. We also provide you with a Kyrö hand sanitiser onboard.

Meal service

We have refreshed our in-flight meal and drink service on our flights. See here what we serve on our flights. Nordic Kitchen Onboard menu is available on our flights. If you would like to enjoy a fresh sandwich or a meal on board, please see our pre-order selection.

Movement in the cabin

Please avoid unnecessary movement in the cabin. If you need to move around for medical reasons, it’s of course permitted. Toilet visits are naturally allowed, but we ask you not to queue on the aisle.

Shopping onboard

From 1 December 2021 onward, you can shop our handpicked in-flight products on board. We have chosen some 17 best-selling products to be available for in-flight trolley sales on all our long-haul flights, flights to/from non-EU countries and the Canary Islands. It is also good to know that cash payments are not possible during the flight. Read more about in-flight shopping.

Check transit restrictions

Transit restrictions apply in some countries, so make sure to check the rules for your transit country beforehand. Use our travel requirements map or read more about transferring to a connecting flight in Finland here.

Reserve extra time

It is a good idea to reserve some extra time to proceed to the gate of your connecting flight. You can check the departure gate for your next flight through airport monitors. At Helsinki Airport all flights depart from the same terminal building.

Prepare for extra border controls

Depending on your origin and destination countries, please prepare for extra border controls at the airport when transferring to your connecting flight.

Deboard in groups

Exiting the aircraft will happen in a new order in smaller groups.

Entry requirements

Pay attention to the authorities’ entry requirements and recommendations in your destination. In some countries, for example, temperature screening is possible upon arrival, and you may be required to use a mask in public areas.

Arriving in Finland and Helsinki Airport

You are no longer required to wear a mask at airports in Finland.

Please read our travel update about travelling to Finland. Finavia’s instructions for Helsinki Airport are here.

Please sign in to FINENTRY service to get personalized guidance for entry to Finland and also to smoothen the arrival to the country.

Responsible travel

We can together make travelling safer by acting responsibly while travelling and during the time in the destination. See more tips for responsible travel here.

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