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Finnair.com 的无障碍性设计

合规性状态

芬兰航空致力于确保残障人士在数字化方面的无障碍性使用。我们正不断改善每个人的数字化用户体验,并应用相关的无障碍性标准。

此无障碍性声明根据 Web 内容无障碍指南 (WCAG) 描述了 Finnair.com 网站的合规性,WCAG 为设计人员和开发人员明确了改进残障人士无障碍性使用网站的要求。它定义了三个合规级别:A 级、AA 级和 AAA 级。

根据此评估等级,Finnair.com 网站部分合规基本满足 WCAG 2.1 的标准,符合 AA 级别要求。

部分合规表示内容的某些部分,例如颜色对比,不完全符合无障碍性标准。某些页面不完全支持屏幕阅读器等辅助技术。欢迎对此次评估提出反馈意见。

我们希望所有人都能访问我们的网站并使用我们的服务,因此,我们在不断评估和改进我们的网站和服务。审核会持续进行,我们也会定期更新 Finnair.com 的无障碍性声明。

不可访问的内容

以下所列内容由于特定原因不可访问:不符合《法案》第 306 条数字服务条款 (2019)(芬兰语)。

以下内容或功能(英语)尚未满足 WCAG 要求:

Booking

  • 1.1.1 Select Payment Method: Informative images and radio buttons not announced  
  • 1.1.1 Review Your Purchase: Decorative SVG images focused and announced as 'blank'  
  • 1.1.1 Entire contents of radio button not announced  
  • 1.1.1 Links opening in new window not announced  
  • 1.3.1 Disabled "Book now" button announced without state      
  • 1.3.1 Date picker invisible elements focused and announced 
  • 1.3.1 Price and return date not announced in check price & select dates modal 
  • 1.3.1 No label associated with dropdown  
  • 1.3.1 Radio group does not announce with sufficient context 
  • 1.3.1 Multi-page step links announce with insufficient context 
  • 1.3.1 Validation message incorrectly announced in the text field 
  • 1.3.1 Non-decorative dash not announced 
  • 1.3.1, 1.3.5 Element act as the link is implemented as a button without a descriptive label 
  • 1.3.5 Flight from/to modal instructions are not correct for iPhone 
  • 2.1.1 Not possible to focus the content of expanded passenger button 
  • 2.1.1 Unable to select seats using NVDA instructions 
  • 2.4.2 Global: Page titles are not unique  
  • 2.4.4 Insufficient context for “Book Now” buttons and links 
  • 2.4.7 Focus outline radio buttons “Return”/”Oneway” included other elements  
  • 4.1.2 Disabled “Book now” button announced without state  
  • 4.1.2 Date picker invisible elements focused and announced 
  • 4.1.2 Enter Passenger Details: Required fields are not announced as such 
  • 4.1.2 Select Payment Method: Widget 'Credit or debit card' announced without role 
  • 4.1.2 Select Payment Method: Checked radio button announced as not checked 
  • 4.1.2 Disabled button not announced as such 
  • 4.1.3 Enter Passenger Details: Error messages for the form fields are not announced 
  • 4.1.3 Error message “Authentication Failure” is not announced 
  • 2.1.1 Calendar cannot be focused on using a keyboard 
  • 2.4.3 Focus issues in modal 
  • 1.4.1 State of booking steps is only indicated using colour 
  • 3.3.2 Select Payment Method: Required fields are not visually marked as such  

Customer Care

  • 1.3.1 Word 'US' announced as an abbreviation/separate letters  
  • 2.4.4 Link “read more” announced without context  
  • 3.3.2 Full-screen button is not announced appropriately  
  • 1.2.3, 1.2.5 Special Baggage Video: No audio description or media alternative is provided 

Contact Form 

  • 1.3.1 User is not informed about the maximum of allowed characters for field  
  • 1.3.1 User is not informed about the maximum of allowed characters for field  
  • 1.3.1 Incorrect heading structure 
  • 1.3.1 Day names are announced as abbreviations  
  • 2.4.6 Calendar date buttons are announced without context  
  • 2.5.3 Button announced differently from its visible label  
  • 2.4.7 "I'd like.." radio buttons have invisible focus outline  
  • 2.4.7 Focus invisible when trying to select day/year  

Customise Your Trip

  • 1.3.1 "Add extra bags" dialogue title is not announced 

Select Language

  • 1.3.1 Visual heading is not marked up as such  

Global

  • 1.4.11 Blue keyboard focused "+" button on white fails colour contrast requirements 

Destinations

  • 2.1.1 Focus trapped and content not focusable after closing "other" 
  • 2.1.2 Focus trapped and content not focusable after closing "other"  
  • 4.1.2 Search field announced as expanded pop-up 

Menu

  • 2.4.3 Focus not trapped within navigation menu layout 
  • 4.1.2 Secondary fly out menu does not announce expanded/collapsed state 

我们将不断努力改正这些问题。

提交反馈

我们欢迎您提交有关 Finnair.com 无障碍性设计的反馈。如果您遇到有关无障碍性设计的问题,或者您对该话题有任何其他想法,请通过电子邮箱与我们联系:

accessibility-feedback@finnair.com

请用英语撰写您的邮件。我们会在 14 天内回复所有无障碍性反馈。

正式投诉

如果您对我们的答复有任何不满意,您有权向芬兰当局上报投诉。

监管当局的详细联系信息:

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
电话 +358 295 016 000

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