Finnair.com 的无障碍性设计

合规性状态

芬兰航空致力于确保残障人士在数字化方面的无障碍性使用。我们正不断改善每个人的数字化用户体验，并应用相关的无障碍性标准。

此无障碍性声明于 2019 年 10 月 22 日创建，并根据 Web 内容无障碍指南 (WCAG) 描述了 Finnair.com 网站的合规性，WCAG 为设计人员和开发人员明确了改进残障人士无障碍性使用网站的要求。它定义了三个合规级别：A 级、AA 级和 AAA 级。

根据此评估等级，Finnair.com 网站部分合规并接近达到 WCAG 2.1，符合 AA 级别要求。

部分合规意味着内容的某些部分，例如颜色对比，不能完全符合无障碍性标准。某些页面未完全支持屏幕阅读器等辅助技术。欢迎您对此次评估提出反馈意见。

我们希望所有类型的用户都能访问我们的网站并使用我们的服务，这就是我们不断评估和改进网站的原因。Applause 负责的外部审核正在进行之中，我们也将定期更新 Finnair.com 的无障碍性声明。

不可访问的内容

以下所列内容由于特定原因不可访问：不符合《法案》第 306 条数字服务条款 (2019)。

以下内容和/或功能（仅限英语）尚未满足 WCAG 要求：

BOOKING

Screen readers

  • 1.1.1 Select Payment Method: Informative images and radio buttons not announced 
  • 1.1.1 Review Your Purchase: Decorative SVG images focused and announced as 'blank' 
  • 1.1.1 Entire contents of radio button not announced 
  • 1.1.1 Links opening in new window not announced 
  • 1.1.1 Select Payment Method: Decorative horizontal line announced as 'separator' 
  • 1.3.1 Disabled "Book now" button announced without state     
  • 1.3.1 Datepicker invisible elements focused and announced
  • 1.3.1 "Select your seat" button announcement is not unique
  • 1.3.1 Select Payment Method: iFrames have no title
  • 1.3.1 Price and return date not announced in check price & select dates modal
  • 1.3.1 No label associated with dropdown 
  • 1.3.1 Radio group does not announce with sufficient context
  • 1.3.1 Multi-page step links announce with insufficient context
  • 1.3.1 Validation message incorrectly announced in text field
  • 1.3.1 Non-decorative dash not announced
  • 1.3.1, 1.3.5 Element act as link is implemented as button without descriptive label
  • 1.3.5 Flight from/to modal instructions not correct for iPhone
  • 2.1.1 Not possible to focus content of expanded passenger button
  • 2.1.1 Unable to select seats using NVDA instructions
  • 2.4.2 Global: Page titles are not unique 
  • 2.4.4 Insufficient context for “Book Now” buttons and links
  • 2.4.6 Insufficient context for "Book Now" buttons and links
  • 2.4.6 Two different buttons to add kids are announced with the same name 
  • 2.4.7 Focus outline radio buttons “Return”/”Oneway” included other elements 
  • 4.1.2 Disabled “Book now” button announced without state 
  • 4.1.2 Datepicker invisible elements focused and announced
  • 4.1.2 "Select your seat" button announcement is not unique
  • 4.1.2 Enter Passenger Details: Required fields are not announced as such
  • 4.1.2 Links in "Other options" overlay are announced without any role
  • 4.1.2 Select Payment Method: Widget 'Credit or debit card' announced without role
  • 4.1.2 Select Payment Method: Checked radio button announced as not checked
  • 4.1.2 Disabled button not announced as such
  • 4.1.3 Enter Passenger Details: Error messages for the form fields are not announced
  • 4.1.3 Error message “Authentication Failure” is not announced

Keyboard navigation

  • 2.1.1 Calendar cannot be focused using keyboard
  • 2.4.3 Focus issues in modal

Colour

  • 1.4.1 State of booking steps is only indicated using colour

Other

  • 3.3.2 Select Payment Method: Required fields are not visually marked as such 


CUSTOMER CARE

Screen readers

  • 1.3.1 Invisible instruction to select country focused and announced 
  • 1.3.1 Word 'US' announced as an abbreviation/separate letters 
  • 2.4.4 Link “read more” announced without context 
  • 3.3.2 Full screen button is not announced appropriately 

Video

  • 1.2.3, 1.2.5 Special Baggage Video: No audio description or media alternative is provided


CONTACT FORM

Screen readers

  • 1.3.1 User is not informed about max of allowed characters for field 
  • 1.3.1 User is not informed about max of allowed characters for field 
  • 1.3.1 Incorrectly implemented structure of headings 
  • 1.3.1 Button announced without selected state, no tab panel used 
  • 1.3.1 Day names announced as abbreviations 
  • 2.1.1 Checkbox elements cannot be activated 
  • 2.4.6 Calendar date buttons are announced without context 
  • 2.5.3 Button announced differently from its visible label 
  • 4.1.2 Button "Choose file" announced without a role 
  • 4.1.3 Loading animation not announced user not informed about progress 

Keyboard navigation

  • 2.4.7 "I'd like.." radio buttons have invisible focus outline 
  • 2.4.7 Focus invisible when trying to select day/year 


FINNAIR PLUS

Screen readers

  • 1.3.1: Grouped date of birth fields announced without a group label 
  • 1.3.1: Password requirements displayed but not announced

Keyboard navigation

  • 2.1.1 'Show' toggle not focusable

HTML validator

  • 1.3.5 Autocomplete attributes are not specified

Colour contrast

  • 1.4.3 Green text on white fails contrast ratio


Customise your trip

Screen readers

  • 1.3.1 "Add extra bags" dialog title is not announced


Select language

Screen readers

  • 1.3.1 Visual heading is not marked up as such 
  • 1.4.3 White text over varying image background fails colour contrast


Global

Colour contrast

  • 1.4.11 Blue keyboard focused "+" button on white fails colour contrast requirements


Destinations

Screen readers

  • 2.1.1 Focus trapped and content not focusable after closing "other"
  • 2.1.2 Focus trapped and content not focusable after closing "other" 
  • 4.1.2 Search field announced as expanded pop-up


Menu

Screen readers

  • 2.4.3 Focus not trapped within navigation menu layout
  • 4.1.2 Currently selected menu option not identified as such
  • 4.1.2 Secondary fly out menu does not announce expanded/collapsed state

我们将不断努力改正这些问题。

提交反馈

我们欢迎您提交有关 Finnair.com 无障碍性设计的反馈。如果您遇到有关无障碍性设计的问题，或者您对该话题有任何其他想法，请通过电子邮箱与我们联系：

accessibility-feedback@finnair.com

请用英语撰写您的邮件。我们会在 14 天内回复所有无障碍性反馈。

正式投诉

如果您对我们的答复有任何不满意，您有权向芬兰当局上报投诉。

监管当局的详细联系信息：

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
电话 +358 295 016 000
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