Travel updates

15 January 2020

Due to the unrest in Iran, Finnair is not using the Iranian airspace. This causes changes to our traffic plan between Helsinki and Dubai, and we need to cancel some of our flights to/from Dubai from February to April. We are sorry for the inconvenience this situation causes you and do our best to minimize the effects to you. We are following the situation closely and will update any new information on this page.

The following flights will be cancelled between 1 February and 29 March:

• Helsinki-Dubai at 20.40 (AY1969) (Thursday, Saturday, Sunday), except during the winter holiday season 15 February - 28 February flights will be operated with a fuel stop in Hurghada en route. 
• Dubai-Helsinki at 06.05 (AY1970) (Monday, Friday, Sunday), except during the winter holiday season 15 February - 28 February flights will be operated with a fuel stop in Hurghada en route

The following flights will be cancelled between 29 March and 13 April:

• Helsinki-Dubai at 20.40 (AY1969) (Thursday, Sunday)
• Dubai-Helsinki at 06.05 (AY1970) (Monday, Friday)

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled

1. We do our best to re-route you to your destination on other Finnair flights as soon as possible. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options and dates via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
2. You can change your travel date -1/+7 days from the original date via Manage booking, or by contacting Finnair Customer Service or your travel agency.
3. You can apply for a full refund for the unused part of your flight ticket.

Longer flight time for flights to be operated

As we are not using the Iranian airspace, the flight route between Helsinki and Dubai is longer than usual and fueling stops are possible. Due to this, the flight time of our flights between Helsinki and Dubai is approximately 2 hours longer than usual. Please take this into account when preparing for your flight. 

We will provide a complimentary, light hot meal and a snack during the flight. Preorder meals will not be served on these flights, and they are not available for purchase. If you’ve already pre-ordered a meal for your flight, we will refund it to you automatically. 

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights here.

15 January 2020

We have leased Airbus A321 aircraft from our oneworld partner Iberia to cover a temporary shortage of aircraft as our operations continue to grow. The aircraft will be used for flights AY1654/3 (Barcelona) and AY1662/1 (Madrid) until March 30, 2023.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!

8 January 2020

Due to the unrest in Iran, Finnair is not using Iranian airspace, and this has an effect on our flight routes to Dubai. We will avoid the airspace of the conflict area in Iran and Iraq and fly to/from Dubai using a longer flight route, which will require also a fueling stop. This means the flight time gets approximately 2 hours longer. Please take this into account when preparing for your flight. 

We are following the situation and will update any new information on this page.  

You can check up to date flight information here.

We’ll contact you personally via SMS and/or e-mail if there are changes to your flight. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you if needed. 

If you miss your connecting flight due to a delayed first flight, we’ll re-route you to your destination. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking.

Due to the increased flight time, Finnair will provide a complimentary, light hot meal and a snack during the flight. Pre-order meals will no longer be served nor available for purchase. Pre-ordered meals will be refunded for customers.

For further information, we are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on the website. 

You can check your passenger rights here.

We are sorry for any inconvenience this may cause you and do our best to minimize the effects to you.

15 January 2020

Due to runway maintenance, Joensuu Airport will be closed from 22 June to 09 July 2020 and Jyväskylä airport from 03 July to 16 August 2020. During that period our flights between Helsinki and Joensuu and Helsinki and Jyväskylä will not be operated. 

We are sorry for the inconvenience! 

If you are a Finnish citizen, please note that your passport must be valid for a minimum of 2 months from the arrival date.

If you are travelling to Cuba without a visa, you need to obtain a Tourist Card (Tarjeta del Turista) prior to your travel. The Tourist Card can be obtained from the Finnair Service Desk at Finnair departure hall at Helsinki Airport on the day of the departure for 59 EUR. 

If you need a visa, please contact the Embassy of Cuba.

If you are not a Finnish citizen, please check your passport validity and visa requirements from the IATA Travel Centre site. Please note that those born in Cuba must always have a valid Cuban passport when entering the country. This applies also when the passenger has citizenship of another country.

21 August 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes starting August 23, if necessary.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

You can check your passenger rights here.

We apologize for any inconvenience!

19 August 2019

The European Aviation Safety Agency EASA and the US Federal Aviation Administration have issued instructions regarding the 15-inch MacBook Pro units manufactured between Sept 2015 and Feb 2017 that are subject to the recall by Apple on June 20, 2019 due to battery issues.  

Such devices are not allowed in checked-in baggage or onboard on Finnair flights before their batteries have been replaced. Customers are responsible for ensuring the status of their device before their flight via Apple webpages at https://support.apple.com/15-inch-macbook-pro-battery-recall 

12 March 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes from Apr 15 to Dec 19, 2019, if necessary. During that time all cabins of Norra’s ATR fleet will be renewed.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

You can check your passenger rights on our website.

We apologize for any inconvenience!