Archive des mises à jour de voyage

Restrictions for travelling to/from Uusimaa in Finland, domestic flights continue with restrictions

26 March 2020, last updated 2 April 2020

Travelling to/from Uusimaa in Finland will be restricted from 27 March to 19 April, 2020 and you are no longer allowed to cross the Uusimaa border without very good reason which include work, returning to officially-registered residences, or caring for a vulnerable individual. We continue to operate domestic flights in Finland with restrictions to ensure important flight connections in Finland. Below you’ll find instructions for what to do, if you have a domestic flight during the time of travel restrictions. We are sorry for any inconvenience this situation may cause you.

IF YOU HAVE A DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL BUT YOUR TRAVEL IS NOT NECESSARY

  • You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • You can cancel your booking at Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.


IF YOUR DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL IS CANCELLED

  • You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service or your travel agent. Please make the change before the departure of your original flight. You need to select new dates for your travel when making the change. 
  • You can apply for a refund for the unused part of your flight ticket just by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
  • If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.


CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry if our customer service is congested.

You can see your passenger rights here.

You can read more about the travel restrictions here.

We operate repatriation flights in co-operation with Foreing Ministry of Finland on 27 March

25 March 2020

We operate three repatriation flights in co-operation with Foreign Ministry of Finland to bring Finns home from their destinations.

We operate the following flights to Helsinki:

  • Pafos, Cyprus - Helsinki (AY7054) on 27 March at 1.15pm local time
  • Faro, Portugal - Helsinki on (AY7052) March at 12.00 noon local time
  • Funchal, Madeira, Portugal - Helsinki (AY1732) on 27 March at 4.40pm local time

You can purchase your ticket through our booking engine. For these flights, we accept Finns and other nationals who are returning to their home countries via Finland, as long as there are no travel restrictions in the destination countries in question.

Please note that catering on these flights is limited. We recommend you take some snacks with you, especially if you have a special diet.

Flights to Kittilä, Kuusamo and Ivalo

23 March 2020, last updated 24 March 2020

We will cancel several flights this week to/from Kittilä, Kuusamo and Ivalo. We will fly some flights to Kuusamo, Ivalo and Kittilä until Sunday to bring customers home.

Flights to/from Kittilä, Kuusamo and Ivalo are cancelled from Monday 30 March onwards. We recommend customers who are returning home to book or transfer their flights to these existing flights.

Rovaniemi will be in the traffic plan after Sunday. It is also included in our traffic plan from 1 April onwards.

Customers will be notified about a change in their flight reservation by email or SMS message. If any of the flights in your booking has been cancelled, you can apply for a refund for the unused part of your flight ticket and the purchased travel extras by filling in this online form. If the flight is not cancelled but you do not wish to travel, you can change your travel on Manage booking to travel until 30 November 2020.

The cancelled flights are: 
24 and 25 March 2020

  • AY605/606 Helsinki-Ivalo–Helsinki

25 March 2020

  • AY577/AY578 Helsinki-Kittilä-Helsinki 

Between 26 and 29 March 2020 

  • AY573/AY574, AY7011/7021, AY7013/600 Helsinki-Kittilä-Helsinki

Other flights will be flown as triangle flights between Helsinki, Kittilä and Ivalo. 

We have also cancelled following flights:
24 March, 26 March and 28 March 2020

  • AY485/AY486 Helsinki-Kuusamo-Helsinki

28 March and 29 March 2020

  • AY497/AY498 Helsinki-Kuusamo-Helsinki

29 March 2020

  • AY487/AY488 Helsinki-Kuusamo-Helsinki

You can choose from the following options if your flight is cancelled:

  • You can postpone your travel until 30 November, 2020 with no extra cost. During the time when your flight has not been cancelled from the booking, you can go to Manage booking to change your travel date yourself. After the flight is cancelled from our system, you can change your travel dates by contacting our customer service.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.
  • We do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.
 

We do everything we can to carry you home

20 March 2020, last updated 23 March 2020

We know that many of our customers are worried if they can get back home due to the coronavirus situation. We do our best to carry you home from your destination in this difficult situation and therefore we have added flights from Malaga to Finland. We have also added flights from Tenerife, Gran Canary and Antalya to Finland for next Tuesday.

Also, in April-June we continue to fly some routes provided that there will not be further travel restrictions from the authorities, see our traffic plan here.

THIS IS WHAT YOU CAN DO

  • If you already have a booking for a Finnair flight and would like to change your travel dates, we recommend you to do it primarily through Manage booking where you can see which flights still have available seats.
  • If you have a booking for flights from Malaga to Helsinki between 23-29 March, we’ll reroute you automatically to an earlier flight. You’ll find your new travel plan and other possible flight options in Manage booking after the rerouting is ready. Also, you’ll receive an SMS and/or email with your new flight details. If you don’t want to take an earlier flight, you can change your travel dates in Manage booking until 30 November, 2020 or cancel your reservation in Manage booking and then apply for a full refund for your unused flight ticket by filling this form.
  • If you are travelling with your pet, we’ve added availability for our flights from Malaga. Please contact our customer service to confirm your pet travelling.
  • If you haven’t purchased your ticket yet, you can check availability and purchase a ticket here.

Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

  • If you have a flight within three days, please contact us as soon as possible. 
  • If your flight departs in over three days, please contact us closer to the departure.  

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further. If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund.

You can see your passenger rights here.

Tightened border controls in Finland as of 19 March

18 March 2020, last updated 8 April 2020

The Finnish authorities will tighten border controls in Finland between 19 March and 13 May 2020. In practice, this includes the following:

  • Border controls will be reinstated on all intra-Schengen routes
  • Helsinki Airport, as well as airports of Turku and Mariehamn, will be kept open for returning customers and cargo flights. All other airports will be closed from international traffic.
  • Foreigners who are currently in Finland are allowed to exit the country
  • Finnish nationals are recommended not to travel abroad. Nationals and residents returning to Finland are asked to stay in quarantine at home for 14 days
  • Your travel documents will be checked on all Finnair flights to or via Helsinki

You are allowed to enter Finland if you are:

  • A national of Finland
  • A family member of a national of Finland (provided that you are entitled to enter and stay in Finland)
  • Holder of a valid Finnish residence permit
  • EU national who is registered as staying in Finland 

As an EU national and a holder of EU issued residence permit, you are allowed to return to your EU country of residence via Finland. However, if you show any signs of illness, your entry may be denied.

Non-EU nationals who are leaving the Schengen area via Finland can return to their country of residence via Finland, e.g. Japanese nationals travelling from Paris to Tokyo via Helsinki.

Travel from a non-Schengen country to another non-Schengen country is allowed via Helsinki. However, you should be travelling to your country of residence and remain in the non-Schengen transit area of Helsinki Airport. You must be eligible to enter your destination, taking into consideration any possible coronavirus related restrictions of the destination.

Some exceptions to the above restrictions may be granted for essential work-related travel to e.g. immigration authorities, health professionals, transportation sector and diplomats, but we are still waiting for further details on the exceptions from the Finnish authorities.

We are gradually transitioning to a limited network as of 16 March

16 March 2020, last updated 30 March 2020

If you’ve booked a flight for 16 March - 30 June 2020, please read below instructions for what you can do now. Our customer service is currently heavily congested – if your flight departure is over 7 days from now, please contact us closer to your flight.

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions for travelling. We are now making substantial adjustments to our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We start transitioning to the limited network immediately and will cancel several flights already from 16-31 March. We will cancel flights from our systems gradually, and at this stage, we are cancelling flights until the end of June.

Check the list of so far cancelled flights here. The list was last updated on 24 March at 2pm and includes also already earlier, before 16 March cancelled routes.

You’ll see the list of flights to be operated in April-June here. We will operate only the routes listed below. Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities. If the situation improves, we will do our best to add flights and routes to our traffic plan. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more.

  • Domestic Finland: Kuopio, Mariehamn, Oulu, Rovaniemi 
  • Europe: Amsterdam, Berlin, Brussels, Frankfurt, London, Munich, Paris, Stockholm, Zürich. We will also fly to Copenhagen, Moscow, Oslo, St Petersburg and Tallinn once the travel restrictions to these destinations are lifted.  
  • Intercontinental flights: Tokyo from 3 May 2020 onwards

You can check the up-to-date flight information for the upcoming few days here.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page. 


DO THIS IF YOU HAVE A BOOKING FOR 16 MARCH - 30 JUNE

When your flight is cancelled

We are now cancelling flights from 16 March - 30 June from our systems, and you can check the list of cancelled flights here. When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights from our systems and send the cancellation messages gradually. This means it will take some time, even several weeks before you receive the message about your cancelled flight.

  • Please go to Manage booking and check that we have your current contact information so that we can reach you if your flight is cancelled. 
  • You can change your travel dates until 30 November 2020 without a change fee. If you haven’t received a message about a flight cancellation, you can go to Manage booking to change your travel dates yourself. After receiving the cancellation message, our customer service can change the travel dates for you. You can change your travel dates if
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • You can apply for a refund for the unused part of your flight ticket just by filling in this online form, if your flight is on the cancelled flights list or you have received a cancellation message. When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
  • If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

When your flight is operated

  • You can check our traffic plan and flight schedules for 1 April – 30 June here.
  • You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • Please note that if we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 


CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

  • If you have a flight within 7 days, please contact us as soon as possible.
  • If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.


TRAVEL EXTRAS

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.

We are gradually transitioning to a limited network as of 16 March

16 March 2020, last updated 24 March 2020

If you’ve booked a flight for 16 March – 30 June 2020, please read below instructions for what you can do now. Our customer service is currently heavily congested – if your flight departure is over three days from now, please contact us closer to your flight. 

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions on air travel. We are now making substantial adjustments to our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We start transitioning to the limited network immediately and will cancel several flights already from 16-31 March. You’ll see the list of flights to be operated in April-June here. Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities.

We will cancel flights from our systems gradually, and at this stage, we are cancelling flights until the end of June. If the situation improves, we will do our best to add flights and routes to our traffic plan. 

Check the list of so far cancelled flights here. The list was last updated on 24 March at 2pm and includes also already earlier, before 16 March cancelled routes.

You can check the up-to-date flight information for the upcoming few days here.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page. 

DO THIS IF YOU HAVE A BOOKING FOR 16 MARCH – 30 JUNE 

When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights gradually. We are now cancelling flights from 16 March – 30 June from our systems, and we can’t cancel all flights at once. This means it will take some time, even several weeks before you receive the message about your cancelled flight. Please see below what you can do, if you have a booking for 16 March – 30 June 2020. 

When you haven’t received a message on a flight cancellation 

  • Please go to Manage booking and check that we have your current contact information so that we can reach you if your flight is cancelled. 
  • You can now postpone your travel until 30 November 2020 with no extra cost. If you haven’t received a message about a flight cancellation, you can go to Manage booking to change your travel date yourself. You can change your travel dates if
    • You made your booking latest on 30 April 2020.
    • Your original travel date is latest on 30 November 2020. 
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • If we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 

When you have received a message that your flight is cancelled 

  • If any of the flights in your booking has been cancelled, you can apply for a refund for the unused part of your flight ticket and the purchased travel extras by filling in this online form. We will fully refund the unused part of your flight ticket. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month. 
  • You can postpone your travel until 30 November 2020 with no extra cost by contacting our customer service, please see below for further instructions. You can change your travel dates if 
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency. 
  • If you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

CONTACTING OUR CUSTOMER SERVICE 

Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

  • If you have a flight within three days, please contact us as soon as possible. 
  • If your flight departs in over three days, please contact us closer to the departure.  

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further. If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. 

FLIGHTS TO BE OPERATED IN APRIL 

Between 1 April and 30 June, 2020, we operate only the routes listed below, with a limited number of weekly frequencies and possibly changed schedules, provided that there are no travel restrictions set by the authorities. If your destination is missing from the list, your flight will be cancelled. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more. You can check our traffic plan and schedules for 1 April – 30 June, 2020 here.

Domestic Finland: Kuopio, Mariehamn , Oulu, Rovaniemi 

Europe: Amsterdam, Berlin, Brussels, Frankfurt, London, Munich, Paris, Stockholm, Zürich

We will also fly to Copenhagen, Moscow, Oslo, St Petersburg and Tallinn once the travel restrictions to these destinations are lifted.  

Intercontinental flights: Tokyo from 3 May 2020 onwards

TRAVEL EXTRAS 

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.

Flight cancellations to/from Usa between 14 March and 12 April and to/from India between 15 March and 14 April

12 March 2020, last updated 24 March 2020

US authorities are setting restrictions for travel from Europe to the USA until 12 April. Indian authorities have updated their visa requirements. We are cancelling flights to/from USA between 14 March - 12 April and to Delhi, India from 15 March to 14 April. We are sorry for the inconvenience these changes may cause you. We follow the situation closely and will update any new information on this page.

The cancelled flights are as follows:

  • Flights AY007/008 to/from Miami between 14 March and 12 April
  • Flights AY005/006 to/from New York between 19 March and 12 April and flights AY015/016 to/from New York between 4 April and 12 April
  • Flights AY001/002 to/from Los Angeles between 17 March and 12 April
  • Flights AY009/AY010 to/from Chicago 29 March and 12 April
  • We will operate flights before these dates to carry customers who are returning home. 

The cancelled flights between 15 March – 14 April are:

  • Flights AY121/122 to/from Delhi. We will operate flights before 15 March to carry customers who are returning home.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption. Please note that cancelling flights and sending messages happens gradually and takes some time.

You can choose from the following options if your flight is cancelled:

  • You can postpone your travel until 30 November, 2020 with no extra cost. During the time when your flight has not been cancelled from the booking, you can go to Manage booking to change your travel date yourself. After the flight is cancelled from our system, you can change your travel dates by contacting our customer service.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.
  • We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.

We will update information on flights to/from USA later today

The US authorities are setting restrictions for travel from Europe due to the coronavirus situation. We are addressing the impacts of this to our flights today and will communicate more as soon as possible. We are sorry about the uncertainty this is causing to you.

Flights to Innsbruck on 21 and 28 March and to Ho Chi Minh city on 25 March cancelled

11 March 2020, last updated 24 March 2020

Ministry of Foreign Affairs in Finland has updated their travel advice and advises to avoid unnecessary travel in the Tirol region in Austria due to the coronavirus situation. The authorities in Vietnam have changed the visa requirements and Finnish citizens can’t temporarily travel to Vietnam without a visa. We will cancel our flights to/from Innsbruck on 21 and 28 March and flights to/from Ho Chi Minh City on 25 March. However, we will fly to Ho Chi Minh City on 11 and 18 March, and customers need to have a visa to enter Vietnam. We are sorry for the inconvenience these changes may cause you. We follow the situation closely and will update any new information on this page.

The cancelled flights are:

  • Flights AY1491/AY1492 and AY1493/AY1494 to/from Innsbruck on 21 and 28 March
  • Flights AY161/AY162 to/from Ho Chi Minh City on 25 March

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled:

  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.
  • We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment.

Please contact Finnair Customer Service or your travel agency, if you have any questions. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.

Flight cancellations to/from Israel in March-April

10 March 2020, last updated 24 March 2020

The authorities of Israel restrict travelling to Israel and require a quarantine of 14 days for all nationalities arriving the country. For this reason, we are cancelling flights to/from Tel Aviv and Eilat in March-April. We are sorry for the inconvenience these changes may cause you. We follow the situation closely and will update any new information on this page.

The cancelled flights are:

  • Flights AY1977/1978 to/from Eilat between 17 March and 7 April. Flight from Helsinki to Eilat (AY1977) on 10 March and return flight from Eilat to Helsinki (AY1978) on 10 March will carry customers who are returning home.
  • Flights AY1979/1980 to/from Tel Aviv between 15 March and 31 March. We will operate flights on 11-12 March and 13-14 March to carry customers who are returning home.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption. 

You can choose from the following options if your flight is cancelled:

  • You can postpone your travel until 30 November, 2020 with no extra cost by contacting our customer service.
  • We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.

Several European and domestic flights cancelled in April

10 March 2020, last updated 24 March 2020

Due to the impacts of the coronavirus situation, we are adjusting our traffic and cancel several European and domestic flights in April. We are following the situation closely and will update any new information on this page. We are sorry for the inconvenience this situation causes you and do our best to minimize the effects to you.

The following flights are cancelled from 1-30 April:

  • Flights AY289/290, AY643, AY645 and AY647 to/from Jyväskylä
  • Flights AY419/420, AY643, AY645 and AY647 to/from Kajaani
  • Flights AY399/400, AY630 and AY631/632 to/from Kokkola
  • Flights AY630, AY631 and AY632 to/from Kemi


The following flights are cancelled from 29 March to 30 April:

  • Flights AY1771/1772 to/from Bologna
  • Flights AY1841/1842 to/from Split
  • Flights AY1451/1452 and AY1453/1454 to/from Stuttgart
  • Flights AY1781/1782 to/from Venice
  • Flights AY861/862 and AY867/868 to/from Gothenburg
  • Flights AY961/962 and AY965/966 to/from Copenhagen
  • Flights AY833/AY834 and AY841/842 to/from Stockholm Bromma
  • Flights AY821/822 and AY825/826 to/from Stockholm Arlanda
  • Flights AY719/720 to/from Moscow
  • Flights AY1027/1028 to/from Tallinn
  • Flights AY1659/1660 to/from Barcelona
  • Flights AY1421/1424 to/from Hamburg
  • Flights AY1437/AY1438 to/from Berlin
  • Flights AY1141/1142 to/from Warsaw
  • Flights AY1543/1544 to/from Brussels
  • Flights AY311/312 and AY317/318 to/from Vaasa
  • Flights AY451/452, AY454 and AY455/456 to/from Oulu
  • Flights AY341/342 and AY347/348 to/from Joensuu
  • Flights AY363/364, AY375, AY378 and AY380 to/from Kuopio
  • Flights AY633 and AY649 to/from Turku and Mariehamn*
  • Flights AY1767/1768 to/from Rome
  • Flights AY917/918 to/from Oslo
  • Flights AY887/888 to/from Umeå

*Will be replaced with flights AY7119/7120 Helsinki-Mariehamn-Stockholm Bromma

In addition, some individual cancellations are possible, and there will also be some aircraft changes. We will fly to St Petersburg and to Vilnius with ATR aircraft instead of Embraer 190 aircraft in April. Flights that were scheduled to be operated with A350 aircraft to Brussels and London Heathrow will be operated with A321 aircraft in April.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information, so that we can reach you in a case of disruption. Please note that cancelling flights and sending messages happens gradually and takes some time.

A. You can choose from the following options, if your flight to/from Jyväskylä, Kajaani, Kokkola, Kemi, Stuttgart or Umeå is cancelled

  1. You can postpone your travel until 30 November, 2020 with no extra cost by contacting our customer service.
  2. You can apply for full refund for your unused flight ticket.
  3. We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment. 


B. For other cancelled flights, your options are

  1. We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
  2. You can postpone your travel until 30 November, 2020 with no extra cost by contacting our customer service.
  3. You can apply for full refund for your unused flight ticket.

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is currently congested.

You can check your passenger rights here.

Flexibility to reservation changes for flights booked before 30 April

9 March 2020

Due to the current outbreak of coronavirus, we want to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make also new bookings during March and April with peace of mind.

You can change your travel date flexibly without a change fee and travel until 30 November, 2020, if

  • You made your booking latest on 30 April 2020.
  • Your original travel date is latest on 30 November 2020.
  • You have a Finnair operated and marketed flight on Finnair ticket.
  • There are available seats on your chosen new flight.
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.

Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. In case you would like to cancel your booking, refund will be according to the ticket rule.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for refund.

This is how you can change your travel date

  • Go to Manage booking and select new available dates for your travel.
  • You can also contact our customer service. We are sorry that our customer service is currently congested.
  • If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

We are following the situation closely and will update any new information on this page. We are sorry for any inconvenience this situation causes you.

You can check your passenger rights here.

Delays in refund handling

6 March 2020

We currently have delays in handling refund applications due to high coronavirus related refund application volumes.

Our average handling time is approximately one month. We’ll inform you via email after your refund application is processed.

We are very sorry for the inconvenience this may cause you and are working hard to shorten the handling time.

Several European flights cancelled on 20-28 March

6 March 2020, last updated 9 March 2020

Due to the high volume of reservation changes and the overall impacts of the coronavirus situation on bookings in March, we are cancelling several European flights between 20-28 March, as on these flights the number of customers is low. We changed our ticket change rules for flights in March earlier this week and allowed customers to postpone their travel until 30 June, 2020. We are following the situation closely and will update any new information on this page. We are sorry for the inconvenience this situation causes you and do our best to minimize the effects to you.

You can check the list of cancelled flights here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information, so that we can reach you in a case of disruption.

You can choose from the following options, if your flight is cancelled

  1. We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
  2. You can postpone your travel until 30 November, 2020 with no extra cost by contacting our customer service.
  3. You can apply for full refund for your unused flight ticket.

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is currently congested.

You can check your passenger rights here.

Flight cancellations to/from Osaka, Seoul and Busan

4 March 2020, last updated 24 March 2020

As the coronavirus situation has led to a temporary decline in air travel between Asia and Europe, we cancel some of our flights to/from Osaka, Japan and Seoul, South Korea. Also, we will postpone opening our new route to Busan in South Korea, and flights to/from Busan will be cancelled until the end of June 2020. We are sorry for the inconvenience these changes may cause you. We follow the situation closely and will update any new information on this page.

The cancelled flights are:

  • Flights AY67/68 to Osaka (Tuesday and Saturday) and from Osaka (Wednesday and Sunday) between 31 March and 17 October 2020. We continue to operate all other flights between Helsinki and Osaka normally.
  • Flights AY41/42 to/from Seoul between 09 March and 16 April 2020
  • Flights to/from Busan until the end of June. Flights to Busan will start on 1 July 2020.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled:

  • Change your travel until 30 November 2020.
  • We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested.

You can check your passenger rights here.

Flight cancellations to/from mainland China and Hong Kong until the end of April

4 March 2020, last updated 24 March 2020

As the coronavirus situation has led to a temporary decline in air travel between China and Europe, we cancel all our flights to/from mainland China and one of our double daily flights to/from Hong Kong until the end of April 2020. We are sorry for the inconvenience this situation may cause you. We continue to follow the situation closely and will update any new information on this page.

The cancelled flights are:

  • All flights to/from Beijing Capital Airport, Shanghai, Beijing Daxing, Nanjing, Guangzhou and Xi’an until the end of April 2020.
  • AY102/101 flights between Helsinki and Hong Kong until the end of April 2020. We continue to operate flights AY099/100 between Helsinki and Hong Kong normally.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled:

  • Change your travel until 30 November 2020.
  • We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.

We will operate our Hong Kong flights AY099/100 normally, but if you have a Finnair ticket issued before 04 March 2020 to/from Hong Kong for travel latest on 30 April 2020 you can, if you so wish:

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested.

You can check your passenger rights here.

Reservations changes for flights on 4-31 March possible due to coronavirus situation

4 March 2020, last updated 5 March 2020

Due to the current outbreak of coronavirus, we have made changes to our ticket change rules for all our flights between 4-31 March 2020.

If you have a Finnair operated and marketed flight on Finnair ticket for travel on 4-31 March 2020, you can postpone your travel until 30 June 2020 with no extra cost. This doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. If your reservation is a group reservation, please contact your travel agency. In case you would like to cancel your booking, refund will be according to the ticket rule.

You can change your travel dates at Manage booking or contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is currently congested.

We are following the situation closely and will update any new information on this page. We are sorry for any inconvenience this situation causes you.

You can check your passenger rights here.

Delayed baggage deliveries after 26 February

4 March 2020

Due to an unexpected walkout by Finnish Aviation Labour Union (IAU) at Helsinki Airport on 26 February, there was severe delays in handling both departing and arriving baggage. We are very sorry for any inconvenience this may have caused you. We do our best to deliver your baggage to you as soon as possible.

If your baggage didn’t arrive on the same flight with you on 26 February, we will contact you as soon as possible and deliver your baggage to the address you’ve provided us. You can report on you delayed baggage, update your contact information and follow the status of your baggage at www.finnair.com/bag.

Please note that delivering your baggage may take some days. We thank you for your patience.

You can check your passenger rights here.

DISRUPTIONS EXPECTED DUE TO WEATHER CONDITIONS AT HELSINKI AIRPORT ON 4 MARCH

3 March 2020

Forecasted snowfall and heavy wind are expected to cause limitations to traffic and slow down other operations at Helsinki Airport on 4 March. Delays are possible, and we will cancel some flights to ensure as smooth as possible operations in the challenging circumstances. We are following the situation closely and will update any new information on this page. We are sorry for the inconvenience this situation may cause you and do our best to minimize the effects to you.

You can check up to date flight information here.

The following flights are cancelled on 4 March:

  • Helsinki – Stockholm Bromma – Helsinki (AY833/AY834)
  • Helsinki – Stockholm Bromma – Helsinki (AY835/AY836)
  • Helsinki – Kemi – Helsinki (AY513/AY514)
  • Helsinki – Turku – Helsinki (AY223/AY224)
  • Helsinki – Tampere – Helsinki (AY263/AY264)
  • Helsinki – Warsaw – Helsinki (AY1143/AY1144)
  • Helsinki – Oulu – Helsinki (AY441/AY442)
  • Helsinki – Brussels – Helsinki (AY1545/AY1544)
  • Helsinki – Milan – Helsinki (AY1755/AY1756)
  • Helsinki – London – Helsinki (AY1335/AY1336)
  • Helsinki – Stockholm Arlanda – Helsinki (AY807/AY808)
  • Helsinki – Berlin – Helsinki (AY1437/1438)
  • Helsinki – Stockholm Arlanda – Helsinki (AY813/AY814)
  • Helsinki – Copenhagen – Helsinki (AY955/AY956)

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

You can choose from the following options, if your flight is cancelled

  1. We re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
  2. You can apply for full refund for your unused flight ticket.

As the weather conditions may slow down operations at Helsinki Airport, we recommend you to pack all the essentials in your carry-on baggage.

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is currently congested.

You can check your passenger rights here.

FLIGHT CANCELLATIONS TO/FROM MILAN 9 MARCH – 7 APRIL AND TO/FROM ROME 12 MARCH – 7 APRIL

3 March 2020, last updated 24 March 2020

The health and wellbeing of our customers is a key priority for us. Ministry of Foreign Affairs in Finland has updated their travel advice and advises to avoid unnecessary travel to Milan and Rome due to the coronavirus situation. We will cancel our flights to/from Milan between 9 March and 7 April 2020 and between 4 March and 8 March we will fly one daily flight instead of two daily flights. We will also cancel our flights to/from Rome between 9 March and 7 April. We are sorry for the inconvenience these changes may cause you. We follow the situation closely and will update any new information on this page.

The cancelled flights are:

  • Flights AY1755/AY1756 to/from Milan between 4 March and 7 April 2020
  • Flights AY1751/AY1752 to/from Milan between 9 March and 7 April 2020
  • Flights AY1761/1762, AY1763/1764, AY1767/1768 and AY1769/1770 to/from Rome between 12 March and 7 April 2020

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption. 

You can choose from the following options if your flight is cancelled:

  • Change your travel until 30 November 2020.
  • We do our best to re-route to your destination with other Finnair flights. Please note that availability of alternative flights is very limited at the moment. 
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.

DELAYS AND CANCELLATIONS ON FINNAIR FLIGHTS ARE EXPECTED AND ALSO DELAYS ARE EXPECTED FOR BAGGAGE HANDLING AT HELSINKI AIRPORT ON 26 FEBRUARY

26 February 2020, last updated 27 February 2020

Due to an unexpected walk out by Finnish Aviation Labour Union (IAU) there are delays and cancellations expected on Finnair flights on 26 February 2020.  

If your baggage didn’t arrive on the same flight with you to your destination, please do the following:

  • Follow the instructions sent to you via SMS/email or contact the Arrival Service desk at your destination to create a delay report for your baggage.
  • At Helsinki Airport, we recommend you to create the delay report online with your own mobile devices.
  • You can then continue your journey. We do our best to deliver your baggage to you as soon as possible.
  • We will contact you personally to organize the delivery of your baggage, after it has arrived.
  • Please wait for our contact rather than going to the airport. It will take us some time to deliver the baggage. 


You can choose from the following options if your flight is cancelled:

  • Change your travel until 4 March 2020  
  • We do our best to re-route you to your destination. 
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras. Apply for refund.

We are sorry for the harm this situation may cause you.

Read more about delayed baggage.

You can check your passenger rights here.

Changes to reservations on Finnair flights to and from Milan

26 February 2020

Due to the coronavirus cases in Northern Italy, we have made changes to our change policy for our flights to and from Milan from 26 February to 4 March 2020. If you have a Finnair ticket issued latest 26 February 2020 to or from Milan for travel between 26 February and 4 March 2020 you can, if you so wish to change your travel until 31 March 2020.

For postponing your travel, please contact our customer service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

We are following the situation closely and will update any new information on this page. We are sorry for the harm this situation may cause you.

You can check your passenger rights here.

DELAYS EXPECTED FOR BAGGAGE HANDLING AT HELSINKI AIRPORT ON 21-23 FEBRUARY

21 February 2020

Delays for handling departing, transferring and arriving baggage are expected at Helsinki Airport on 21-23 February, as the Finnish Aviation Labour Union’s (IAU) overtime ban causes a temporary shortage of resources for the baggage handling services.

If you are travelling from Helsinki on 21-23 February, we recommend you to arrive at the airport in good time before your flight and consider travelling with carry-on baggage only. Please pack all the essentials in your carry-on baggage.

If your baggage didn’t arrive on the same flight with you to your destination, please do the following:

  • Follow the instructions sent to you via SMS/email or contact the Arrival Service desk at your destination to create a delay report for your baggage.
  • At Helsinki Airport, we recommend you to create the delay report online with your own mobile devices.
  • You can then continue your journey. We do our best to deliver your baggage to you as soon as possible.
  • We will contact you personally to organize the delivery of your baggage after it has arrived.

We are very sorry for any inconvenience.

Read more about delayed baggage.

You can check your passenger rights here.

Flight cancellations to/from Greater China in March

14 February 2020

Finnair cancels its flights to Beijing Capital Airport and to Shanghai between 1 March and 28 March 2020, as the coronavirus situation has led to a temporary decline in air travel between China and Europe. Finnair will also cancel one of its double daily flights to Hong Kong between 1 March and 28 March 2020. We continue to follow the situation closely and will update any new information on this page. We are sorry for the harm this situation may cause you.
 
Cancelled flights:

  • Flights between Helsinki and Beijing Capital, Shanghai, Beijing Daxing, Nanjing and Guangzhou until 28 March 2020. 
  • AY102/101 flights between Helsinki and Hong Kong between 1 March and 28 March 2020. Our Hong Kong flights AY099/100 operate normally.

We are sorry for the inconvenience this situation may cause you and do our best to minimize the effects to you. 

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption. 

You can choose from the following options if your flight is cancelled:

  • Change your travel until 30 June 2020 (this means the return flight is latest on 30 June 2020).
  • We do our best to re-route you to your destination. 
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras. Apply for refund.

Our Hong Kong flights AY099/100 operate normally, but if you have a Finnair ticket issued before14 February 2020 to or from Hong Kong for travel between 25 January and 31 March 2020 you can, if you so wish:

  • change your travel until 30 June 2020 (latest return flight) or
  • cancel the booking and apply for a refund in Manage booking

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.

Tips for travelling during the busy winter holiday season

10 February 2020

During the winter holiday season, the number of customers at Helsinki Airport and on our flights increases. Busy times are expected at the airport from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

  • We recommend you to check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download the Finnair App (iOS or Android) here.
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking on the previous day.
  • You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
  • If you are travelling with your family, check our family travel pages for tips to prepare for your journey. You’ll find tips on how to make flying less stressful for children from our Blue Wings magazine.
  • The flights may be full, and the space for carry-on baggage on board is limited. To make your flight as smooth and comfortable as possible, it pays off to pack carry-on baggage light and tight.

On the day of departure

  • Please allow some extra time when arriving at the airport, because there may be queues for the check-in, bag drop and security check.
  • You can check-in for your flight at one of the self-service kiosks and leave your bags through self-service bag drops in the departure hall. Please remember to print the bag tag at a check-in kiosk before leaving the baggage.
  • Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
  • Traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. The new place for dropping passengers off at Terminal 2 is on the arrivals level. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
  • Utilizing public transport or Finnair City Bus is an option to make arriving at the airport smoother.

Allowed baggage

  • The baggage allowance is marked on your ticket, for example, 1 PC means that you are allowed to check-in one bag max. 23 kg free of charge. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
  • With our baggage allowance calculator, it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.

For further information, we are happy to help you via Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com.

We wish you a lovely holiday season!

Changes to reservations on Finnair flights to and from China

7 February 2020

Due to the coronavirus cases in China, we have made changes to our cancellation and change policies for our flights to and from Mainland China until 25 January to 31 March 2020. If you have a Finnair ticket issued before 28 January 2020 to or from Mainland China for travel between 25 January and 31 March 2020 you can, if you so wish:

  • change your travel until 31 May 2020 or
  • cancel the booking and apply for a refund in Manage booking

Our Hong Kong flights operate normally, but if you have a Finnair ticket issued before 28 January 2020 to or from Hong Kong for travel between 25 January and 29 February 2020 you can, if you so wish:

  • change your travel until 31 May 2020 or
  • cancel the booking and apply for a refund in Manage booking

For postponing your travel, please contact our customer service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

World Health Organisation has issued instruction precautionary measures for travellers here, stressing the importance of usual precautions, including frequent hand-washing.

We are following the situation closely and will update any new information on this page. We are sorry for the harm this situation may cause you.

You can check your passenger rights here.

DAT LT may operate some Finnish and regional flights 3 February – 21 March 2020

3 February 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes starting February 3, 2020.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

You can check your passenger rights here.

We apologize for any inconvenience!

CANCELLED FLIGHTS TO/FROM CHINA

31 January 2020
The health and wellbeing of customers and personnel is a top priority for Finnair. Following a thorough analysis of all currently available information on the coronavirus and its impacts on air travel to and from China, Finnair has decided to cancel the flights to/from mainland China as follows:

•    Beijing and Shanghai routes between February 6 and February 29, 2020
•    Beijing Daxing, Nanjing and Guangzhou routes between February 6 and March 29

Our Hong Kong flights operate normally.
We are sorry for the inconvenience this situation may cause you and do our best to minimize the effects to you. 

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption. 

You can choose from the following options if your flight is cancelled:
•    You can change your ticket so that the flight is before February 6, 2020.
•    You can postpone your trip so that the return flight is latest May 31, 2020. 
•    We do our best to re-route you to your destination. 
•    You can apply for a full refund for the unused part of your flight ticket and the purchased travel extras. Apply for refund

If you wish to make changes to your flights and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.

FINNAIR FLIGHTS TO/FROM DAXING AND NANJING WILL BE CANCELLED UNTIL MARCH 29

January 28, 2020
 
Due to the recent suspension of group travel from China, and the number of cancellations this has led to certain of our Chinese routes, we will cancel our three weekly flights to Beijing Daxing International Airport and our two weekly flights to Nanjing until March 29, 2020. Cancellations are in force as of February 5 for Daxing and as of February 8 for Nanjing. We are sorry for the inconvenience this situation may cause you and do our best to minimise the effects to you. 

We continue to operate daily to Beijing Capital Airport and to Shanghai, and twice a day to Hongkong, and to Guangzhou twice a week. 
  
If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption. 

You can choose from the following options if your flight is cancelled:
 

  1. You can change your flight date until May 31, 2020 
  2. We do our best to re-route you to another Finnair destination in China. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency. 
  3. You can apply for a full refund for your unused flight ticket. 

 
For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested. 
 
You can check your passenger rights here. 

Changes to reservations on Finnair flights to and from China

25 January 2020

Due to the coronavirus cases in China, we have made changes to our cancellation and change policies for our flights to and from China from 25 January to 29 February 2020. We continue normal operations to and from China, but if you have a Finnair ticket issued before 28 January 2020 to or from Greater China for travel between 25 January and 29 February 2020 you can, if you so wish:

  • change your travel until 31 May 2020 or
  • cancel the booking and apply for a refund in Manage booking

For postponing your travel, please contact our customer service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

World Health Organisation has issued instruction precautionary measures for travellers here, stressing the importance of usual precautions, including frequent hand-washing.

We are following the situation closely and will update any new information on this page. We are sorry for the harm this situation may cause you.

You can check your passenger rights here.

No changes to Finnair flights to and from China due to coronavirus cases

24 January 2020

We are closely following the situation related to the coronavirus cases in China and will update any new information on this page. We continue normal operations to and from China.

European authorities have not set any travel restrictions to China. World Health Organisation has issued instruction precautionary measures for travellers here, stressing the importance of usual precautions, including frequent hand-washing.

You can check your passenger rights here.

SOME FLIGHTS TO AND FROM DUBAI CANCELLED IN FEBRUARY-APRIL

15 January 2020

Due to the unrest in Iran, Finnair is not using the Iranian airspace. This causes changes to our traffic plan between Helsinki and Dubai, and we need to cancel some of our flights to/from Dubai from February to April. We are sorry for the inconvenience this situation causes you and do our best to minimize the effects to you. We are following the situation closely and will update any new information on this page.

The following flights will be cancelled between 1 February and 29 March:

  • Helsinki-Dubai at 20.40 (AY1969) (Thursday, Saturday, Sunday), except during the winter holiday season 15 February - 28 February flights will be operated with a fuel stop in Hurghada en route. 
  • Dubai-Helsinki at 06.05 (AY1970) (Monday, Friday, Sunday), except during the winter holiday season 15 February - 28 February flights will be operated with a fuel stop in Hurghada en route

The following flights will be cancelled between 29 March and 13 April:

  • Helsinki-Dubai at 20.40 (AY1969) (Thursday, Sunday)
  • Dubai-Helsinki at 06.05 (AY1970) (Monday, Friday)


If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information so that we can reach you in a case of disruption.


You can choose from the following options if your flight is cancelled

  1. We do our best to re-route you to your destination on other Finnair flights as soon as possible. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options and dates via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
  2. You can change your travel date -1/+7 days from the original date via Manage booking, or by contacting Finnair Customer Service or your travel agency.
  3. You can apply for a full refund for the unused part of your flight ticket.


Longer flight time for flights to be operated

As we are not using the Iranian airspace, the flight route between Helsinki and Dubai is longer than usual and fueling stops are possible. Due to this, the flight time of our flights between Helsinki and Dubai is approximately 2 hours longer than usual. Please take this into account when preparing for your flight. 


We will provide a complimentary, light hot meal and a snack during the flight. Preorder meals will not be served on these flights, and they are not available for purchase. If you’ve already pre-ordered a meal for your flight, we will refund it to you automatically. 

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights here.

Finnair is adjusting the flight route to Dubai due to the escalated situation in Iran

8 January 2020

Due to the unrest in Iran, Finnair is not using Iranian airspace, and this has an effect on our flight routes to Dubai. We will avoid the airspace of the conflict area in Iran and Iraq and fly to/from Dubai using a longer flight route, which will require also a fueling stop. This means the flight time gets approximately 2 hours longer. Please take this into account when preparing for your flight. 

We are following the situation and will update any new information on this page.  

You can check up to date flight information here.

We’ll contact you personally via SMS and/or e-mail if there are changes to your flight. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you if needed. 

If you miss your connecting flight due to a delayed first flight, we’ll re-route you to your destination. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking.

Due to the increased flight time, Finnair will provide a complimentary, light hot meal and a snack during the flight. Pre-order meals will no longer be served nor available for purchase. Pre-ordered meals will be refunded for customers.

For further information, we are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on the website. 

You can check your passenger rights here.

We are sorry for any inconvenience this may cause you and do our best to minimize the effects to you.

TIPS FOR TRAVELLING DURING THE BUSY CHRISTMAS HOLIDAY SEASON

December 16, 2019


During the Christmas holiday season, the number of customers at Helsinki Airport and on our flights increases. Busy times are expected at the airport from time to time. Below you’ll find some tips on how to make your travel smoother.


Before travel

  • We recommend you to do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here.
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day.
  • You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
  • If you are travelling with your family, check our family travel pages for tips to prepare for your journey.
  • The flights may be full, and the space for carry-on baggage onboard is limited. To make your flight as smooth and comfortable as possible, it pays off to pack carry-on baggage light and tight.


On the day of departure

  • Please allow some extra time when arriving to the airport, because there may be queues for the check-in, bag drop and security check.
  • You can check in for your flight at one of the self-service kiosks and leave your bags through self-service bag drops in the departure hall. Please remember to print the bag tag at a check-in kiosk before leaving the baggage.
  • Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
  • Traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. The new place for dropping passengers off at Terminal 2 is on the arrivals level. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
  • Utilizing public transport or Finnair City Bus is an option to make arriving the airport smoother.


Allowed baggage

  • The baggage allowance is marked on your ticket, e.g. 1 PC means that you are allowed to check in one bag max. 23 kg free of charge. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
  • With our baggage allowance calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.


For further information, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com.


We wish you a lovely holiday season!

Travelling to Cuba

If you are a Finnish citizen, please note that your passport must be valid for a minimum of 2 months from the arrival date.

If you are travelling to Cuba without a visa, you need to obtain a Tourist Card (Tarjeta del Turista) prior to your travel. The Tourist Card can be obtained from the Finnair Service Desk at Finnair departure hall at Helsinki Airport on the day of the departure for 59 EUR. 

If you need a visa, please contact the Embassy of Cuba.

If you are not a Finnish citizen, please check your passport validity and visa requirements from the IATA Travel Centre site. Please note that those born in Cuba must always have a valid Cuban passport when entering the country. This applies also when the passenger has citizenship of another country.

DUE TO STRIKE SITUATION IN FRANCE SOME FLIGHTS MAY BE DISRUPTED 5-7 DEC 2019

Due to French national strike and French air traffic controllers’ strike, some flights between Helsinki and France, Spain and Portugal may, unfortunately, be disrupted 5-7 December. Delays are expected, and individual cancellations are possible. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects for you.


You can check up to date flight information here.


If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

For further information, you can contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights here.


We are sorry for any inconvenience!

Finnair flight operations are returning back to normal

Nov 26, 2019

The support strike of IAU has ended and Finnair’s flight operations are returning back to normal on Tuesday. Yesterday some cancellations were announced for returning flights for Tuesday. All cancellations have been published.  You can check up to date flight information here.

Your options, if your flight was cancelled on 25 Nov or 26 Nov:  

  1. We have re-routed you to your destination. You can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, you can check possible alternatives in Manage booking, or contact Finnair Customer Service or your travel agency.
  2. You can change your travel date and choose to travel until 1 December on flights operated by Finnair or Norra, if there is availability in your original travel class. You can change your reservation by contacting Finnair Customer Service or your travel agency.
  3. You can apply for a refund for your unused flight ticket.

We are sorry for the inconvenience caused by the situation.
 

Some changes in Tuesday traffic due to an industrial action

25 Nov 2019

Due to the Finnish Aviation Labour Union’s (IAU) support strike on Monday, some changes are possible in our traffic also on Tuesday 26 November. Seven intercontinental flights are cancelled. These are return flights to those flights that didn’t depart from Helsinki to the destinations during the support strike on Monday. Also, delays are possible. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers.

You can check up to date flight information here.

The cancelled flights on 26 November are:
•    San Francisco - Helsinki (AY012)
•    Tokyo Narita - Helsinki (AY072)
•    Hong Kong - Helsinki (AY102)
•    Shanghai - Helsinki (AY088)
•    Seoul - Helsinki (AY042)
•    Beijing - Helsinki (AY086)
•    Bangkok - Helsinki (AY145)

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

  1. We do our best to re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may be difficult and take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, you can check possible alternatives in Manage booking, or contact Finnair Customer Service or your travel agency.
  2. You can change your travel date and choose to travel until 1 December on flights operated by Finnair or Norra, if there is availability in your original travel class. You can change your reservation by contacting Finnair Customer Service or your travel agency.
  3. You can also apply for a full refund for your unused flight ticket.

Limited meal service on Tuesday flights

Please note that on Tuesday 26 November, the meal service will be limited especially on domestic flights and within Europe, and it is uncertain that we could deliver your pre-orders to the flights. It is a good idea to take your own snacks with you. If you didn’t receive your pre-ordered meals or products, you can apply for a refund online.

For further information, you can contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

Flight cancellations on 25 November due to an industrial action

24 Nov 2019 6:30 pm, latest update 25 Nov 2019 9:45 am

The Finnish Aviation Labour Union (IAU) has informed about a support strike related to the labour dispute at Posti, Finnish postal service, for Monday 25 November. The support strike will affect many of our critical operations including ground handling and customer service at Helsinki Airport, as well as our catering and technical operations. Finnair is not a party in the dispute in question.

Due to the support strike, we are forced to cancel the majority of our flights on Monday 25 November. We are very sorry for the inconvenience and harm this causes you.

You can see a list of the cancelled flights here. You can also check up to date flight information here. We are following the situation closely and will update new information on this page.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

  1. We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may be difficult and take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, you can check possible alternatives in Manage booking, or contact Finnair Customer Service or your travel agency.
  2. You can change your travel date and choose to travel between 26 November and 1 December on flights operated by Finnair or Norra, if there is availability in your original travel class. You can change your reservation by contacting Finnair Customer Service or your travel agency.
  3.  If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

Limited services on flights to be operated

Please note that on those flights that will be operated on Monday 25 November, the meal service will be limited and it is uncertain that we could deliver your pre-orders to the flights. It is a good idea to take your own snacks with you. If you didn’t receive your pre-ordered meals or products, you can apply for a refund online.

As our baggage handling services will be disrupted during the support strike, there may be delays in baggage deliveries. We recommend you to pack all the essentials in your carry-on baggage and consider travelling with carry-on baggage only.

For further information, you can call our customer service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

Flight cancellations on 24–25 November due to a possible industrial action

Nov 24, 2019 16:30 pm

The Finnish Aviation Labour Union (IAU) has informed about a possible support strike related to the labour dispute at Posti, Finnish postal service, for Monday 25 November. The support strike would affect many of our critical operations including ground handling and customer service at Helsinki Airport, as well as our catering and technical operations. Finnair is not a party in the dispute in question.

To prepare for the possible support strike, we must cancel the below listed flights. We are very sorry for the inconvenience and harm this causes you.

The following flights are cancelled on Sunday 24 November:

  • Helsinki – Hong Kong (AY101)
  • Helsinki – Beijing Daxing (AY81)
  • Helsinki – Kuopio (AY379)
  • Helsinki – Kajaani (AY419)
  • Helsinki – Joensuu (AY349)
  • Helsinki – Jyväskylä (AY289)
  • Helsinki – Tampere (AY269)
  • Helsinki – Kuopio (AY375)

The following flights are cancelled on Monday 25 November:

  • Hong Kong – Helsinki (AY102)
  • Beijing Daxing – Helsinki (AY82)
  • Kuopio – Helsinki (AY380)
  • Kajaani – Helsinki (AY420)
  • Joensuu – Helsinki (AY350)
  • Jyväskylä – Helsinki (AY290)
  • Tampere – Helsinki (AY270)
  • Kuopio – Helsinki (AY376)
  • Kokkola – Helsinki (AY400)
  • Vaasa – Helsinki (AY322)
  • Turku – Helsinki (AY230)
  • Tartu – Helsinki (AY1046)
  • Moscow – Helsinki (AY720)
  • St Petersburg – Helsinki (AY704)
  • Stockholm – Helsinki (AY826)
  • Tallinn – Helsinki (AY1036)
  • Helsinki – Bangkok (AY145)
  • Bangkok – Helsinki (AY146)

If the support strike threat has not been removed on Sunday, we will need to start cancelling more flights scheduled for Monday as well. We are following the situation closely and will update new information on this page in Sunday evening 24 November. You can also check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

  1. We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may be difficult and take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service or your travel agency.
  2. You can change your travel date and choose to travel between 26 November and 1 December on flights operated by Finnair or Norra, if there is availability in your original travel class. You can change your reservation by contacting Finnair Customer Service or your travel agency.
  3. If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

For further information, you can contact our Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our Customer Service may be congested.

You can check your passenger rights here.

Possible industrial action's impacts on our flights on 25 November

21 November 2019, latest update 23 November 2019

The Finnish Aviation Labour Union (IAU) has issued an advance notice on a possible support strike related to the labour dispute at Posti, Finnish postal service, for Monday 25th of November. The support strike would affect many of our critical operations including ground handling and customer service at Helsinki Airport, as well as our catering and technical operations.

Finnair is not a party in the dispute in question.

We are following the situation closely and will communicate more about the effects of the situation to Finnair operations closer to Monday. Our aim is to minimize the disruption to our customers’ travel plans, and we will update any new information on this page. 

If you are travelling with Finnair on 25 November and you would like to avoid travelling on that date, you can change your travel plan. You can choose to travel already on 21–24 November or 26 November–1 December on flights operated by Finnair or Norra, provided that there is availability in your original travel class.

To change your travel plan, please contact our Customer Care. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We apologize that our Customer Service may currently be congested. If you have bought the ticket from a travel agency, please contact them directly.

If there are changes to your flight, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

You can check your passenger rights on our website.

We are sorry for the inconvenience and worry this situation may cause to you.

FLIGHTS TO TURKEY CONTINUE NORMALLY

11.10.2019

Flights to our destinations in Turkey continue normally. We are following the situation in the border of Turkey and Syria closely, and if there is a need to make changes to our flights, we will update information on this page. Finnair flights do not fly near the conflict areas.


Changes to your reservation are possible according to the fare rules of the ticket type you’ve purchased.


We’ll contact you personally via SMS and/or e-mail if there are changes to your flight. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you if needed.

You can check your passenger rights on our website.


For further information, we are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on the website.

Tips for travelling during the busy autumn holiday season

October 9, 2019

During the autumn holiday season, the number of customers at Helsinki Airport and on our flights increases. Busy times are expected at the airport from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

  • We recommend you to check-in beforehand to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download the Finnair App (iOS or Android) here.
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking the previous day.
  • You can also bring your baggage to the airport already the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, if he or she can present all tickets and travel documents at once.
  • If you are travelling with your family, check our family travel pages for tips to prepare for your journey.
  • The flights may be full, and the space for carry-on baggage onboard is limited. To make your flight as smooth and comfortable as possible, it pays off to pack carry-on baggage light and tight.

On the day of departure

  • Please allow some extra time when arriving at the airport, because there may be queues for the check-in, bag drop and security check.
  • You can check-in for your flight at the self-service kiosks and hand over your bags through self-service bag drops in the departure hall. Please remember to print the bag tag at a check-in kiosk before leaving the baggage.
  • Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
  • Traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. The new place for dropping passengers off at Terminal 2 is on the arrivals level. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
  • Utilizing public transport or Finnair City Bus is an option to make the arrival at the airport smoother.

Allowed baggage

  • The baggage allowance is marked on your ticket, e.g. 1 PC means that you can check-in one bag max. 23 kg free of charge. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
  • With our baggage allowance calculator, it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.


For further information, we are happy to help you on Twitter @FinnairHelps, on Finnair Facebook and via chat on Finnair.com.

We wish you a lovely holiday season!

TJÄREBORG WILL CONTINUE ITS OPERATIONS NORMALLY

September 24, 2019

We ask you to contact your tour operator to get more information about your travel. You can find additional details and instructions on the Finnish Competition and Consumer Authority webpage (in Finnish).

Possible impact on Finnair flights due to Tjäreborg bankruptcy

Tjäreborg, which is owned by Thomas Cook Group, has filed for bankruptcy on Monday morning.

According to the current information, Finnair flights will be operating normally during the next couple of days. The long-term impact on Finnair flights will be looked upon with the tour operators. We will update any new information about the possible impact on this page.

We ask customers to be in touch with their tour operator to receive more information regarding their travels. More information and instructions can also be found on the web pages of the Finnish Competition and Consumer Authority (in Finnish).

POSSIBLE CHANGES IN DOMESTIC AND REGIONAL FLIGHTS

Nov 30 2018, last updated 14 August 2019

Norra’s pilot union FAPA ry. has informed about working restrictions regarding standby work, overtime work, working on a day off and change of shift of their pilots as of Dec 1, 2018. Norra operates many of our domestic and regional flights. Due to the working restrictions, cancellations of domestic and regional flights are possible. Changes are possible for example if several pilots become ill, and there are not enough stand-by to fill all the positions.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers. You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

  • You can change your travel date +/- 2 days from the original date by contacting Finnair Customer Service.
  • We do our best to re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.
  • If changing the flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

We are at your service on Twitter @FinnairHelps, in our Facebook pages, and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

We apologize for any inconvenience!

HONG KONG AIRPORT CLOSURE HAS DISRUPTED SEVERAL FLIGHTS BETWEEN HELSINKI AND HONG KONG

Updated August 16 2019

We kindly ask passengers to arrive early at the airport due to demonstrations taking place in the Hong Kong area.

Please prepare to show your travel documents for access to the airport.

Due to demonstrations in Hong Kong, the airport is closed and several flights between Helsinki Hong Kong are unfortunately disrupted on August 12-14 2019. There are both cancellations and delays. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers.


You can check up to date flight information here


The following flights have been cancelled:

  • Aug 12 Helsinki – Hong Kong (AY101)
  • Aug 13 Hong Kong – Helsinki (AY102)


The following flights will be delayed:

  • Aug 12 Helsinki – Hong Kong (AY99)
  • Aug 13 Hong Kong – Helsinki (AY100)
  • Aug 14 Hong Kong -Helsinki (AY100)

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.


Your options


  1. You can choose to change your original flight date once free of charge with the following conditions:
  • Original travel date is 12-14 August 2019
  • New travel dates are from 13 August until 31 August 2019 (local time)
  • You can change the flights from mentioned flights to Finnair and other oneworld connections upon availability
  • Change of origin or destination is allowed to other Greater China destinations on Finnair flights during 13-27 August 2019 upon availability. In this case passenger is responsible for documents and transportation from new destination to original destination.

If you wish to change your original flight date, please contact Finnair Customer Service or your travel agency.


2. If your flight is cancelled, we do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may be difficult and take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.


3. If changing flight date or re-routing is not on option for you, you can also apply for full refund for your unused and cancelled flight ticket.


For further information, you can call our Finnair Customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.
 

You can check your passenger rights on our website.


We apologize for any inconvenience!

Situation in the Hong Kong airport due to the demonstrations

August 8, 2019

We kindly ask passengers to arrive early at the airport due to demonstrations taking place in Hong Kong.

Long queues will be expected as access controls may be time-consuming. 

Please prepare your documents for access control checks at the airport. 

For more information please visit the Hong Kong Airport webpage.

Finnair prepares for a possible strike at Heathrow Airport that can impact flights between London and Helsinki in August

July 25, 2019, last updated August 6 2019

Due to a possible industrial action at Heathrow airport, some of our flights between London and Helsinki might be disrupted on August 23–24. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers.

You can check up-to-date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and ensure that we have your current contact information. Thus, we can reach you in case of a disruption.

For further information, you can call our Finnair Customer service. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We apologize for any possible inconvenience!

Congestion at Helsinki Airport baggage handling on June 27

June 27, 2019

Baggage handling for departing baggage at Helsinki Airport has been congested during this morning June 27. If your baggage has not arrived on the same flight with you to your destination, please follow the instructions sent to you via SMS/email or contact the Arrival Service desk at your destination to create a delay report for your baggage. We do our best to deliver your baggage to you as soon as possible. We will contact you after your baggage has arrived to organize the transportation. We are very sorry for the inconvenience.

More info about delayed baggage


Exceptional traffic arrangements at Kansai International Airport in Osaka 27-30 June

June 24, 2019

Due to the G20 Osaka Summit, there will be exceptional traffic arrangements and restrictions at Kansai International Airport between June 27-30. The restrictions affect both the expressway (including bridges to and from the airport) and the roads on the airport island. Arriving and leaving the airport by train is highly recommended.

In addition, there will be increased airport security at Kansai International Airport, which may cause congestion.

Please allow some extra time when arriving the airport.

Please see more info at the airport’s own website: https://www.kansai-airport.or.jp/en/notices/g20

WDL aviation operates some Finnair flights on July and August

June 10, 2019

Due to operational reasons Finnair leases an E190 aircraft and crew from WDL Aviation, a German airline company from July 1 to August 31, 2019. The leased aircraft will operate all the flights to/from Hanover and some of our flights to/from Hamburg.

In the flights operated with the leased aircraft, the cockpit and cabin crew come from WDL Aviation. They serve customers in English and German. There is also one Finnish-speaking cabin crew member from Finnair on board. Finnair service concept is followed.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking on any of the flights affected, we’ll inform you about the changed aircraft via pre-departure e-mails. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

We are also at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Congestion expected at Helsinki Airport during the summer season

May 23, 2019

During the summer and holiday season, the number of customers at Helsinki Airport increases and congestion is expected from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

  • You can do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here.
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day.
  • You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
  • If you are travelling with your family, check our family travel pages for tips to prepare for your journey.

On the day of departure

  • Please allow some extra time when arriving to the airport, because there may be queues for the check-in, bag drop and security check.
  • Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
  • Due to the holiday season and ongoing renovations at Helsinki Airport, traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. The new place for dropping passengers off at Terminal 2 is on the arrivals level. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
  • Utilizing public transport or Finnair City Bus is an option to make arriving the airport smoother.

Allowed baggage

  • The baggage allowance is marked on your ticket, e.g. 1 PC means that you are allowed to check in one bag max. 23 kg free of charge. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
  • With our baggage allowance calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.
  • Due to the limited space onboard the aircraft and to ensure maximum legroom for your journey, consider taking only the most necessary carry-on baggage with you into the cabin.

For further information, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com. You can also call Finnair Customer Service.

You can check Finnair Passenger Rights here.

We wish you a lovely holiday season!

Changes on flights to/from Kuusamo on August 12-30

May 7, updated June 19 2019

Due to runway maintenance, Kuusamo Airport will be closed from 12 August to 30 August 2019. During that period our flights between Helsinki and Kuusamo will not be operated. Instead, you can fly with us between Helsinki and Rovaniemi, and there will be a bus connection between Rovaniemi Airport and Kuusamo Airport.

The following flights from Helsinki to Rovaniemi will have a bus connection onwards to Kuusamo Airport:

  • AY533 on Mondays, Wednesdays and Fridays
  • AY535 on Tuesdays and Thursdays
  • AY533 and 535 on Saturdays and Sundays

The following flights from Rovaniemi to Helsinki will have a bus connection from Kuusamo Airport to Rovaniemi Airport:

  • AY534 on Mondays, Wednesdays and Fridays
  • AY536 on Tuesdays and Thursdays
  • AY534 and ay536 on Saturdays and Sundays

The bus schedule is as follows:

  • Mondays, Wednesdays, Fridays
    • From Kuusamo to Rovaniemi at 10am (arriving to Rovaniemi at 12.30pm)
    • From Rovaniemi to Kuusamo at 2pm (arriving to Kuusamo at 4.30pm)
  • Tuesdays and Thursdays
    • From Kuusamo to Rovaniemi at 2.15pm (arriving to Rovaniemi at 4.45pm)
    • From Rovaniemi to Kuusamo at 6.15pm (arriving to Kuusamo at 8.45pm)
  • Saturdays and Sundays
    • From Kuusamo to Rovaniemi at 10am (arriving to Rovaniemi at 12.30pm)
    • From Rovaniemi to Kuusamo at 2pm (arriving to Kuusamo at 4.30pm)
    • From Kuusamo to Rovaniemi at 2.15pm (arriving to Rovaniemi at 4.45pm)
    • From Rovaniemi to Kuusamo at 6.15pm (arriving to Kuusamo at 8.45pm)

If you have a booking on the above mentioned flights, we will contact you on any schedule changes or flight cancellations via SMS and/or e-mail. Please check from Manage booking that we have your current contact information, so that we can reach you. More information about the maintenance here.

Your tickets will be updated automatically and this does not require any action from you. If the new routing does not suit your travel plans, you can:

  • Change your trip free of charge for dates between 1 July and 30 September 2019 according to seat availability.
  • Change your flight to Rovaniemi, Oulu or Kajaani according to seat availability (no bus transportation between new destination and Kuusamo).
  • Cancel your reservation and get a full refund for your unused flight ticket.

If you wish to change or cancel your flight, please contact our Customer Service. We are also at your service on Twitter @FinnairHelps and on Finnair Facebook pages.

You can check Finnair Passenger Rights here.

We are sorry for the inconvenience!

Possible changes in domestic and regional flights

Nov 30 2018, last update 25 Apr 2019

Norra’s pilot union FAPA ry. has informed about working restrictions regarding standby work of their pilots as of Dec 1, 2018. Norra operates many of our domestic and regional flights. Due to the working restrictions, cancellations of domestic and regional flights are possible. Changes are possible for example if several pilots become ill, and there are not enough stand-by to fill all the positions.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers. You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

  • You can change your travel date +/- 2 days from the original date by contacting Finnair Customer Service.
  • We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.
  • If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

We are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Changes in Helsinki Airport’s traffic arrangements, departure hall services and border control for arriving passengers

11 April 2019

Helsinki Airport renews to offer you an even smoother travel experience in the future. During the construction work, there are changes in the airport’s traffic and parking arrangements. We have also renewed the check-in and bag drop services for Finnair Economy Class customers. In addition, the border control for passengers arriving in Helsinki has gone through changes.

Please allow extra time when arriving at the airport especially during the morning and afternoon peak and the holiday seasons. We apologize for any inconvenience.

Changes in traffic and parking arrangements

  • If you arrive at the airport by taxi or someone drops you off at the terminal, the right place for this at Terminal 2 is on the arrivals level. Please note that cars can stop only briefly in front of the terminal to avoid congestion. If you wish to accompany someone into the terminal or pick someone up, please use the short-term parking area in P3.
  • The taxi station serves customers on the ground floor of the terminal. To get to the new taxi station, customers can take the escalators or an elevator in the Arrivals hall 2A near Burger King restaurant.
  • The bus station is currently in front of the Scandic hotel, and also the fast Finnair City Bus to Helsinki city centre leaves from here.
  • Parking halls P1 and P2 are closed. You can use parking halls P3 and P5 and outside parking area P4. Short-term and premium parking will be in P3.
  • The renewal of Helsinki Airport will be completed in 2022. Find out more at Finavia’s website.

Renewed check-in and bag drop services for Economy Class customers

  • We encourage our Economy Class customers to do check-in through our website or Finnair app already before arriving at the airport or by using the self-service check-in kiosks at the airport.
  • You can leave your bags through self-service bag drops in the departure hall. Please print the bag tag at a check-in kiosk before leaving the baggage in the self-service bag drop. Self-service bag drops 207-211 are open all day. During the peak hours, also bag drops 225-229 are at your service.
  • If you are travelling to the USA with direct Finnair flights or need special assistance, please do the check-in and bag drop with our agents at service counters 214-217.
  • Priority and Service desks (201-206) remain the same as before.
  • Our ground crew guides assist you with self-service channels and help you with all other departure related questions as well.

Changes at the border control for arriving passengers

  • If you are arriving at Helsinki Airport from outside the Schengen area, you will find your way into the arrival hall through the renewed border control area.
  • EU citizens, as well as citizens of Japan and South Korea, can use automated border control gates, which ensure a swift border check within a matter of seconds.
  • Citizens from other non-Schengen countries will be directed to the manned booths, where travel documents must be presented to the border guard.
  • In addition, there are separate queues for passengers travelling in large groups.
  • When travelling with infants or baggage trolleys you must use the manual control lane. Customers using wheelchairs independently may use the automated gates.

Congestion expected at Helsinki airport during the easter time

Apr 9 2019

During the Easter time, the number of customers at Helsinki Airport increases and congestion is expected from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

  • You can do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here.
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking.
  • You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
  • If you are travelling with your family, check our +family travel page+s for tips to prepare for your journey.
  • Check also some other useful tips on our website to prepare for your flight.

On the day of departure

  • Please allow some extra time when arriving to the airport, because there may be queues for the check-in, bag drop and security check.
  • Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
  • Due to the holiday season and ongoing renovations at Helsinki Airport, traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
  • Utilizing public transport or Finnair City Bus is an option to make arriving the airport smoother.

Allowed baggage

  • The baggage allowance is marked on your ticket, e.g. 1 PC means that you are allowed to check in one bag max. 23 kg free of charge. A snowboard bag or a ski bag up to 23 kg and 220 cm is considered one piece of baggage. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
  • With our baggage allowance calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.
  • Due to the limited space onboard the aircraft and to ensure maximum legroom for your journey, consider taking only the most necessary carry-on baggage with you into the cabin.

For further information, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com. You can also call Finnair Customer Service.

Happy Holidays!

Due to closed airspace of Pakistan some Finnair flights are disrupted

Feb 27 2019, last update July 5 2019

Due to airspace closure of Pakistan, some Finnair flights are unfortunately disrupted. On flights between Helsinki and Thailand, Vietnam and Singapore there may be delays due to longer flight routes and possible fueling stops. The timetables of flights between Helsinki and Delhi during the month of May, June, July and August have also been changed in order to avoid flight delays. Affected customers will be contacted directly by Finnair’s customer service.

The airspace closure does not affect our flights to/from China and Japan.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here.

If you miss your connecting flight due to a delayed first flight, we’ll re-route you to your destination. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact our customer service.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights on our website.

We apologize for any inconvenience!

DAT LT operates some Finnish and regional flights until DEC 19

12 March 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes from Apr 15 to Dec 19, 2019, if necessary. During that time all cabins of Norra’s ATR fleet will be renewed.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service

You can check your passenger rights on our website.

We apologize for any inconvenience!

IBERIA OPERATES MADRID FLIGHTS APR 1, 2019 – MAR 30, 2020

7 March 2019

We have leased an Airbus A321 aircraft from our oneworld partner Iberia for our Madrid route from Apr 1, 2019 to Mar 30, 2020. The Iberia aircraft covers a temporary shortage of aircraft as our operations continue to grow.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. However, during the first operating month of the lease, the flights will be operated with Iberia’s cabin crew, and there will be one Finnair crew member on board to support the delivery of Finnair's customer service concept. The crew serves customers in English and in Spanish.

Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking for our Madrid flights between Apr 1, 2019 and Mar 30, 2020, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Due to closed airspace of Pakistan some Finnair flights are disrupted

Feb 27 2019, last update Apr 18 2019

Due to airspace closure of Pakistan, some Finnair flights are unfortunately disrupted. On flights between Helsinki and Thailand, Vietnam and Singapore there may be delays due to longer flight routes and possible fueling stops. The timetables of flights between Helsinki and Delhi during the month of May have also been changed in order to avoid flight delays. Affected customers will be contacted directly by Finnair’s customer service.

The airspace closure does not affect our flights to/from China and Japan.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here.

If you miss your connecting flight due to a delayed first flight, we’ll re-route you to your destination. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact our customer service.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Finnair leases extra capacity temporarily from DAT LT

Dec 21 2018, latest update May 3

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes from Dec 27 to May 12 if necessary.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Passenger rights.

We apologize for any inconvenience!

CONGESTION EXPECTED AT HELSINKI AIRPORT DURING THE SKIING HOLIDAY SEASON

13 February 2019

During the holiday season, the number of customers at Helsinki Airport increases and congestion is expected from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

  • You can do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here.
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day.
  • You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.

On the day of departure

  • Please allow extra time when arriving to the airport, because there may be queues for the bag drop and the security check.
  • Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 & P2 have been closed, but P3 & P5 are at your service as well as outside parking area P4. It is good to allow some extra time if arriving the airport by car.
  • Due to the holiday season and ongoing renovations at Helsinki Airport, traffic in front of the airport is congested from time to time. If you are driving someone to/from the airport, please consider using the short-term parking in P3. You can park one hour free of charge in February. Also, utilizing public transport or Finnair City Bus is an option to make arriving the airport smoother.

Allowed baggage

The baggage allowance is marked on your ticket, e.g. 1 PC means that you are allowed to check in one bag max. 23 kg free of charge. A snowboard bag or a ski bag up to 23 kg and 220 cm is considered one piece of baggage. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.

With our baggage allowance calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.

Please check also your carry-on baggage allowance. Due to the limited space on board, it’s important that your carry-on baggage is within the size and weight limits.

For further information, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com. You can also call Finnair Customer service.

Happy Holidays!

Danish DAT A/S operates some Finnish and regional flights until Apr 28

Jan 14, 2019, latest update Apr 15

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from a Danish airline DAT A/S. The leased aircraft will operate some of our Finnish and regional routes until Apr 28 if necessary.

The cockpit and cabin crew come from DAT A/S. Finnair service concept is followed in the flights operated by DAT A/S.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. You can check your Passenger rights here.

You can check your passenger rights on our website.

We apologize for any inconvenience!

DISRUPTIONS ON JAN 29 DUE TO WEATHER CONDITIONS AT HELSINKI AIRPORT

28 January 2019, updated 29 January 2019

Challenging wind and snow conditions at Helsinki Airport yesterday Jan 28 affect our flights also today Jan 29. Delays are expected, and some cancellations are possible. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

  • You can change your travel date +/- 7 days from the original date by contacting Finnair Customer Service.
  • We re-route you to your destination as soon as possible. This may take some time. Thank you for your patience! After we’ve re-routed your journey, we’ll contact you personally via SMS and/or e-mail. You can also find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.
  • If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

For further information, you can chat with us or call our customer service. We are at your service also on Twitter @FinnairHelps and in our Facebook pages. We are sorry that our customer service is congested.

You can check your passenger rights on our website.

We apologize for the inconvenience!

DISRUPTIONS ON JAN 28 DUE TO SNOWFALL AND WIND AT HELSINKI AIRPORT

27 January 2019 Updated 28 January 2019

Challenging snow and wind conditions are expected to cause limitations to traffic and slow down other operations, like de-icing the aircraft, at Helsinki Airport on Jan 28. Delays are expected, and we have cancelled some flights to ensure as smooth as possible operations throughout the afternoon. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here.

The following flights are cancelled:

  • Helsinki-Bromma-Helsinki AY833/AY834
  • Helsinki-Riga-Helsinki AY1073/AY1074
  • Helsinki-Turku-Helsinki AY223/AY224
  • Helsinki-Bromma-Helsinki AY845/AY846
  • Helsinki-Umea-Helsinki AY887/AY888
  • Helsinki-Brussels-Helsinki AY1543/AY1544
  • Helsinki-Turku-Helsinki AY225/AY226
  • Helsinki-Jyväskylä-Helsinki AY285/AY286
  • Helsinki-Tallin-Helsinki AY1027/AY1028
  • Helsinki-Bromma-Helsinki AY839/AY840
  • Helsinki-Arlanda-Helsinki AY815/AY816
  • Helsinki-Rovaniemi-Helsinki AY539/AY540
  • Helsinki- Kittilä - Helsinki AY575/AY576
  • Helsinki - Vilnius - Helsinki AY1107/AY1108
  • Helsinki - Oulu -Helsinki AY439/AY440

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

1. You can change your travel date +/- 7 days from the original date by contacting Finnair Customer Service.

2. We re-route you to your destination as soon as possible. This may take some time. Thank you for your patience! After we’ve re-routed your journey, we’ll contact you personally via SMS and/or e-mail. You can also find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.

3. If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

Jan 16 2019

If your flight has not been cancelled, to ensure smooth travelling, please arrive to the airport well in advance and take only the most necessary baggage with you. 

For further information, you can chat with us or call our customer service. We are at your service also on Twitter @FinnairHelps and in our Facebook pages. We are sorry that our customer service is congested.

You can check your passenger rights on our website.

We apologize for any inconvenience!

DISRUPTIONS ON JAN 17 DUE TO HEAVY SNOWFALL AT HELSINKI AIRPORT

Jan 16 2019

Heavy snowfall is expected to cause limitations to traffic and slow down other operations, like de-icing the aircraft, at Helsinki Airport on Jan 17. Delays are expected, and we have cancelled several flights to ensure as smooth as possible operations in the challenging circumstances. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here.

The following flights are cancelled:

  • Kajaani-Helsinki 17 Jan AY412
  • Copenhagen-Helsinki 17 Jan AY956
  • Helsinki-Copenhagen 17 Jan AY955
  • Stockholm-Helsinki 17 Jan AY834
  • Helsinki-Stockholm 17 Jan AY833
  • Stockholm-Helsinki 17 Jan AY810
  • Helsinki-Stockholm 17 Jan AY809
  • Stockholm-Helsinki 17 Jan AY806
  • Helsinki-Stockholm 17 Jan AY805
  • Moscow-Helsinki 17 Jan AY712
  • Helsinki-Moscow 17 Jan AY711
  • Helsinki-Kittilä 17 Jan AY7023
  • Kittilä-Ivalo 17 Jan AY7023
  • Ivalo-Helsinki 17 Jan AY7023
  • Rovaniemi-Helsinki 17 Jan AY544
  • Helsinki-Rovaniemi 17 Jan AY543
  • Oulu-Helsinki 17 Jan AY434
  • Helsinki-Oulu 17 Jan AY433
  • Helsinki-Kajaani 17 Jan AY411
  • Kuopio-Helsinki 17 Jan AY362
  • Helsinki-Kuopio 17 Jan AY361
  • Joensuu-Helsinki 17 Jan AY344
  • Helsinki-Joensuu 17 Jan AY343
  • Tampere-Helsinki 17 Jan AY266
  • Helsinki-Tampere 17 Jan AY265
  • Turku-Helsinki 17 Jan AY224
  • Helsinki-Turku 17 Jan AY223
  • Paris-Helsinki 17 Jan AY1574
  • Helsinki-Paris 17 Jan AY1573
  • Brussels-Helsinki 17 Jan AY1544
  • Helsinki-Brussels 17 Jan AY1543
  • Stuttgart-Helsinki 17 Jan AY1452
  • Helsinki-Stuttgart 17 Jan AY1451
  • Berlin-Helsinki 17 Jan AY1438
  • Helsinki-Berlin 17 Jan AY1437
  • London-Helsinki 17 Jan AY1342
  • Helsinki-London 17 Jan AY1341
  • Riga-Helsinki 17 Jan AY1074
  • Helsinki-Riga 17 Jan AY1073
  • Shanghai-Helsinki 18 Jan AY088
  • Helsinki-Shanghai 17 Jan AY087

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

1. You can change your travel date +/- 7 days from the original date by contacting Finnair Customer Service.

2. We re-route you to your destination as soon as possible. This may take some time. Thank you for your patience! After we’ve re-routed your journey, we’ll contact you personally via SMS and/or e-mail. You can also find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.

3. If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

For further information, you can call our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Snowfall at Helsinki Airport affects flights on 8-9 January 

7 January 2019, updated 8 January 2019 

Snowfall at Helsinki Airport causes delays to flights at Helsinki Airport during Tuesday afternoon and evening on Jan 8. If the snowfall continues, delays are possible also on Wednesday morning. Some flights have been cancelled on Jan 8. 

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers. You can check up to date flight information here

The following flights are cancelled on Jan 8:

  • Helsinki – Turku AY223
  • Turku - Helsinki AY224 
  • Helsinki – Tampere AY265 
  • Tampere - Helsinki AY266 
  • Helsinki - Vaasa AY317 
  • Vaasa - Helsinki AY318 
  • Helsinki – Brussel AY1543 
  • Brussels – Helsinki AY1544 
  • Helsinki – Oulu AY439 
  • Oulu - Helsinki AY440 
  • Helsinki – Joensuu AY341 
  • Joensuu - Helsinki AY342 
  • Helsinki - Kuopio AY363 
  • Kuopio - Helsinki AY364 

The following flights are cancelled on Jan 9: 

  • Helsinki- Joensuu AY341 
  • Joensuu – Helsinki AY342 
  • Helsinki-Kuopio AY363 
  • Kuopio-Helsinki AY364 
  • Helsinki- Brussels AY1543 
  • Brussels-Helsinki AY1544 

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption. 

Customers, whose flights have been cancelled, have been contacted and offered an alternative option. If the rerouting option is not suitable for your travel plan, you can also apply for a full refund for your unused flight ticket. 

We are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. 

You can check your passenger rights on our website. 

We apologize for any inconvenience!

Due to weather, some flights will be cancelled tomorrow 8 January 2019 

7 January 2019 

Due to expected heavy snowfall in Helsinki, some flights will be cancelled tomorrow. Customers who are affected by these cancellations have been contacted and offered an alternative option. We do our best to minimize the effects on our customers. 

The following flights are cancelled 8 JAN 2019: 

  • Helsinki – Turku AY223 
  • Turku - Helsinki AY224 
  • Helsinki – Tampere AY265 
  • Tampere - Helsinki AY266 
  • Helsinki - Vaasa AY317 
  • Vaasa - Helsinki AY318 
  • Helsinki – Brussel AY1543 
  • Brussels – Helsinki AY1544 
  • Helsinki – Oulu AY439 
  • Oulu - Helsinki AY440 
  • Helsinki – Joensuu AY341 
  • Joensuu - Helsinki AY342 
  • Helsinki - Kuopio AY363 
  • Kuopio - Helsinki AY364 

If the rerouting option is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket. 

We apologize for any inconvenience! 

Jet Time operates some European flights on 27-30 December 

21 December 2018 

Due to a temporary lack of aircraft, we lease an aircraft and crew from Danish Jet Time. Jet Time operates some of our flights between Helsinki and Stockholm, Gothenburg, Copenhagen, Prague, Düsseldorf, Budapest and Zurich from Dec 27 to Dec 30. 

In the flights operated with the leased aircraft, the cockpit and cabin crew come from Jet Time. They serve customers in English. There is a Finnish speaking cabin crew member from Finnair onboard, and Finnair service concept is followed in the flights. 

If you have a booking on any of the flights with the changed carrier, we’ll do our best to inform you about the change via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information. Please note that the change of an aircraft may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service

Finnair Passenger Rights

We apologize for any inconvenience! 

Congestion expected at Helsinki Airport during the holiday season 

December 2018 

During the holiday season, the number of customers at Helsinki Airport increases and congestion is expected from time to time. Below you’ll find some tips on how to make your travel smoother. 

Before travel:

  • You can do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here
  • If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day. 
  • You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family if he or she can show all tickets and travel documents. 

On the day of departure: 

  • Please allow extra time when arriving at the airport, because there may be queues for the bag drop and the security check. 

Allowed baggage 

The baggage allowance is marked on your ticket, e.g. 1 PC means that you can check in one bag max. 23 kg free of charge. A snowboard bag or a ski bag up to 23 kg and 220 cm is considered one piece of baggage. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here

With our baggage allowance calculator, it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance. 

Please check also your carry-on baggage allowance. Due to the limited space onboard, it’s important that your carry-on baggage is within the size and weight limits. 

If you have any questions, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com

Happy Holidays! 

Heavy delays and some cancellations for flights on 21-22 December 

22 December 2018 

The icy weather at Helsinki Airport has caused severe delays and some cancellations for our flights on Dec 21, as engines need to be defrosted and the icy apron slows down all operations. This situation will be reflected in our traffic also on Dec 22, and delays are expected especially on long-haul flights. Some flights will also, unfortunately, be cancelled. We do our best to minimize the effects to our customers and will update information on this page. 

You can check up to date flight information here

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption. 

Your options, if your flight is cancelled 

  1. You can change your travel date 1 month from the original date by contacting Finnair Customer Service
  2. We re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may be difficult and take time, so we ask for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service
  3. If changing the flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket. 

IF you have missed your connecting flight 

  1. We re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may be difficult and take time, so we ask for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service
  2. If you need to wait for your new connecting flight overnight, we do our best to organize accommodation for you. 

We are sorry that our customer service is currently congested. 

You can check your passenger rights on our website

We apologize sincerely for the worry and inconvenience the situation is causing to our customers.

Danish DAT operates some Finnish and regional flights until 22 Dec 

18 December 2018, updated 20 December 

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from a Danish airline DAT. The leased aircraft will operate some of our Finnish and regional routes until Dec 22, if necessary. 

The cockpit and cabin crew come from DAT. Finnair service concept is followed in the flights operated by DAT. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. You can check your Passenger rights here

We apologize for the inconvenience!

Jet Time operates some European flights on 3-10 December 

30 November 2018 

Due to a temporary lack of aircraft, we lease an aircraft and crew from Danish Jet Time. Jet Time operates some of our flights between Helsinki and Oulu, Gothenburg, Warsaw, Prague, Düsseldorf and Hamburg from Dec 3 to Dec 10. 

In the flights operated with the leased aircraft, the cockpit and cabin crew come from Jet Time. They serve customers in English. There is a Finnish speaking cabin crew member from Finnair onboard, and Finnair service concept is followed in the flights. 

If you have a booking on any of the flights with the changed carrier, we’ll do our best to inform you about the change via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information. Please note that the change of an aircraft may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service

We are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested. 

You can check your Finnair Passenger Rights

We apologize for any inconvenience! 

The walkout by Trade Union Pro doesn’t affect Finnair flights 

16 November 2018 

Trade Union Pro has announced a walkout on Friday 16 November between 12:00 and 18:00 at Finnair. Some Finnair employees may join this walkout. Our aim is to keep potential impacts on Finnair’s traffic and customer service to the minimum.  

We are following the situation closely and update any new information on this page. 

If the situation changes and there will be disruptions affecting you, we will contact you directly via SMS and/or e-mail.  Please go to Manage booking and check that we have your current contact information, so that we can reach you in a case of disruption. 

You can check up to date flight information on finnair.com

Please note that due to the walkout upgrading travel classes at gates is not possible during this afternoon and evening. We apologize for the inconvenience! 

You can also contact us via Twitter @FinnairHelps. We are sorry that our customer service may be congested. 

You can check your passenger rights on our website. 

Danish DAT operates some Finnish and regional flights by Finnair/Norra on 2-9 November 

2 November 2018 

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from a Danish airline DAT. The leased aircraft will operate some Finnish and regional routes by Finnair/Norra between 2 and 9 November 2018, if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. You can check your Passenger rights here. 

We apologize for the inconvenience!

Security guarding sector’s strike affects security controls at Helsinki Airport 24-26 October 2018 

October 2018 

The work stoppage has been announced to last for three days, starting on Wednesday 24 October at 00:00 and ending on Friday 26 October at 24:00. The impact of the strike action is expected to be visible at security controls of Helsinki Airport. 

The strike action may cause congestion at security controls. Priority security control in Terminal 1 is not in use during the strike. At Helsinki Airport Finnair uses Terminal 2. We recommend that passengers arrive at Helsinki Airport in good time and our customer should be prepared to queue also at Terminal 2. 

More info on Finavia’s page.

Jet time will operate some Finnair flights in October 

10 October 2018

Due to changes in maintenance schedules, Finnair will use an aircraft and crew leased from a Danish company Jet Time A/S between 11 and 22 October 2018. The aircraft will operate some flights to/from Copenhagen, Berlin, Brussels, Dusseldorf, Hamburg, Oslo and Vienna. 

The aircraft is Boeing B737-700. The whole crew comes from Jet Time, and one Finnair cabin crew member joins the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat. 

The flight schedules remain the same, and the lease does not require any action from the customers. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information. 

Due to the change in flight operator: 

  • You can change your flight to a Finnair/Norra operated flight +/- 2 days of your original travel date according to seat availability. 
  • You can be rerouted on other oneworld carriers according to seat availability. 
  • You are entitled to a ticket refund if you choose not to travel. 

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps. Finnair Passenger Rights

We are sorry for the inconvenience the change in flight operator may cause you.

Long-haul flight cancellations 1–8 October 

Updated 4 October 2018 

One of Finnair’s long-haul aircraft was damaged at Chicago airport on 25 September when a loader machine accidentally hit it. As the aircraft is currently being repaired, we, unfortunately, must cancel the following long-haul flights during the period of Oct 1-8: 

  • 01 Oct AY121 Helsinki-Delhi 
  • 02 Oct AY122 Delhi-Helsinki 
  • 02 Oct AY73 Helsinki-Tokyo 
  • 03 Oct AY74 Tokyo- Helsinki 
  • 04 Oct AY9 Helsinki-Chicago 
  • 04 Oct AY10 Chicago-Helsinki 
  • 05 Oct AY143 Helsinki-Bangkok 
  • 06 Oct AY144 Bangkok-Helsinki 
  • 07 Oct AY143 Helsinki-Bangkok 
  • 08 Oct AY144 Bangkok-Helsinki 
  • 09 Oct AY9 Helsinki-Chicago 
  • 09 Oct AY10 Chicago-Helsinki 

If you have a booking on any of the above-listed flights, we’ll send you an SMS or email about the cancellation. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking on Finnair.com or through Finnair App. 

If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service as soon as possible. 

If the re-routing is not suitable to your travel plan, you can cancel the flight by contacting Finnair Customer Service and seek compensation for the price of the flight ticket. 

If the re-routed flight arrives more than four hours late from the original flight’s arrival time, we compensate afterwards 

  • refreshments and/or a meal 
  • phone costs and 
  • where necessary, accommodation at a hotel if an overnight stay is necessary and 
  • transportation between the airport and the hotel. 

Please, save the receipts. 

You can check your passenger rights here. 

We apologize for the inconvenience! 

As the repair of the aircraft will continue also after 8 October, we are looking into different options to organize the flights with the least inconvenience for our customers. We will communicate about any changes directly to our customers as soon as possible.

Typhoon Jebi effects on Finnair flights to/from Osaka 

Updated 17 September 2018 

Finnair will operate to Osaka normally from 20 SEP 2018 onwards.

Osaka Airport (KIX) has been closed due to damages caused by typhoon Jebi. Due to the closed airport and disturbances in ground services such as airport transfers, Finnair has cancelled the following flights to/from Osaka: 
 
Cancelled flights: 
AY077 Helsinki-Osaka on 4, 5, 6, 7, 8 and 9 September 2018 
AY078 Osaka-Helsinki on 5, 6, 7, 8, 9 and 10 September 2018 
 
The following flights will be operated but they will be flown to Nagoya, instead of Osaka. 
AY077 on 10, 11, 12, 13, 14, 15, 16, 17, 18 and 19 September 2018 
AY078 on 11, 12, 13, 14, 15, 16, 17, 18, 19 and 20 September 2018 
 
We are monitoring the situation at the airport closely and will communicate to customers via SMS or email if airport closure continues and further cancellations occur. Please check from Manage booking that we have your current contact information. 

If your flight has been cancelled, you can: 

  • change the travel date until 30 September 2018 
  • change the routing to/from Tokyo, Nagoya or Fukuoka 
  • be rerouted to another oneworld carriers flight (flights to/from Osaka) 
  • cancel your journey and get a refund 

If your flight is rerouted, Finnair compensates reasonable care costs, for example train to the other airport destination and hotel accommodation if the departure is delayed over one day. For compensation of these costs, please contact customer relations after your travel via customer relations

We advise that customers use the train to connect between Osaka and Nagoya (for train connections please see e.g. http://www.hyperdia.com/en/), and then seek refund for the train ticket costs from Finnair afterwards. 

You can change or cancel the flight by contacting our customer service. We also serve our customers on Twitter @FinnairHelps. If you have made your booking through a travel agency or another airline, please contact them directly. Finnair Passenger Rights 

We apologize to all our customers for the disruptions. 

Finnair is improving lounges at Helsinki Airport 

18 June 2018 

We are renovating the Schengen area lounge during July and August to give you an even better lounge experience when autumn arrives. The food and beverage selection will be limited during the improvements. Our breakfast will include bread rolls, yoghurt, coffee and more, and after breakfast, you can enjoy wraps, soup and bread.   

The renovations will not affect the opening hours, and you can enjoy the lounge services daily from 5.30 a.m. to 12 midnight. 

We will have limited seating during the improvements and the renovations will affect the general atmosphere for a couple of months. We apologize for the temporary inconvenience and will do our best to keep the lounge as comfortable as possible. 

We will also renovate the non-Schengen area Finnair Lounge during 2018–2019.

Finnair leases extra capacity temporarily from Braathens 

6 September 2018, updated 14 September 2018 

Finnair leases an aircraft with the crew from Braathens to bring in extra capacity due to temporal lack of aircraft. 

The aircraft operates on Finnish routes between 10 and 20 September 2018 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer ServicePassenger rights.

Finnair leases extra capacity temporarily from Braathens 

21 August 2018, updated 27 August 

Finnair leases an aircraft with the crew from Braathens to bring in extra capacity due to temporal lack of aircraft. 

The aircraft operates on Finnish routes between 22 and 30 August 2018 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice.  

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer ServicePassenger rights.

Adecco strike in Spain affects Finnair flights on Barcelona route 

17 August 2018, updated 24 August 2018 

The strike notice for the following weekends 25 -26.8.2018 and 1.-2.9.2018 has been removed. The Barcelona flights will be operated normally. 

Adecco, whose cabin crew operates Finnair's Barcelona route, has received strike notice for the last two weekends of August and for the first weekend of September. Unfortunately, Finnair will need to cancel the following flights: 

Saturday 18.8 

  • Barcelona-Helsinki AY 1652 
  • Barcelona-Helsinki AY 1656 

Sunday 19.8 

  • Helsinki-Barcelona AY 1651 
  • Helsinki-Barcelona AY 1655

If your flight is cancelled: 

  • We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information so that the text messages can reach you. 
  • We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app. 
  • If the new routing suits you, please arrive at the airport according to your new reservation. 
  • If you wish to change the routing, please contact Finnair customer service by phone, chat, @Finnairhelps on Twitter or Facebook. 
  • If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here

We're following the situation closely for the upcoming weekends. We wish that the negotiating parties can reach an agreement. We are sorry for all the inconvenience caused to our customers.

Finnair leases extra capacity temporarily from Jet Time 

21 June 2018 

Finnair leases a Boeing B737-700 aircraft with crew to bring in extra capacity in the high peak summer months. The aircraft and the crew come from a Danish company Jet Time A/S. There will be also one Finnair representative onboard. 

The aircraft operates on Finnish and regional routes between 21 June and 31 August 2018 on Thursdays, if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Finnair Passenger Rights

Assistance for passengers with disabilities, reduced mobility and children travelling alone will be limited from Friday 5 am to Saturday 5 am 

12 June 2018, updated 13 June 2018 

Strike threat has been withdrawn and the special assistance for passengers with disabilities and reduce mobility and children travelling alone is available also on 15 June. 

The operator of Helsinki Airport, Finavia, has announced it will not be able to provide special assistance for passengers with disabilities and reduced mobility for a 24-hour period starting on June 15 at 5 am. The work stoppage is due to a labour dispute between the Finnish Aviation Union and Lassila & Tikanoja who provides the assistance service to Finavia. The work stoppage also discontinues the assistance services provided for children travelling alone. Finnair is in no way involved in the collective bargaining dispute, which involves the service provider, Lassila & Tikanoja.  

Special assistance support for passengers with disabilities, reduced mobility and children travelling alone will not be available during the work stoppage. Finnair customers who have ordered special assistance during the affected time can travel earlier, postpone their trip max. 7 days from the original travel date or cancel their trip by contacting Finnair Customer Service

We are very sorry for the inconvenience this will cause to our customers.

Severe weather conditions at Helsinki Airport cause restrictions on Finnair traffic on 2 April 

1 April 2018 

Estimated heavy snowfall is likely to cause operating restrictions at Helsinki Airport on Monday, 2 April. To enable smooth traffic in difficult conditions, Finnair has delayed some flight departures by 15 minutes–2 hours on Monday and 19 return flights will also be cancelled. 

There also might be difficulties in delivering baggage in time, so we recommend travel with hand baggage, if only possible. 

You can check your flight status here

Cancelled flights (situation 1 Apr, 17:00 EET): 

AY535/536 HEL-RVN-HEL 
AY955/956 HEL-CPH-HEL 
AY813/814 HEL-ARN-HEL 
AY1337/1338 HEL-LHR-HEL 
AY1433/1434 HEL-TXL-HEL 
AY1143/1144 HEL-WAW-HEL 
AY1105/1106 HEL-VNO-HEL 
AY315/316 HEL-VAA-HEL 
AY1107/1108 HEL-VNO-HEL 
AY265/266 HEL-TMP-HEL 
AY263/264 HEL-TMP-HEL 
AY223/224 HEL-TKU-HEL 
AY845/846 HEL-BMA-HEL 
AY713/714 HEL-SVO-HEL 
AY85/86 HEL-PEK-HEL 
AY41/42 HEL-ICN-HEL 
AY1761/1762 HEL-FCO-HEL 
AY1573/1574 HEL-CDG-HEL 
AY1251/1252 HEL-BUD-HEL 

We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you. 

If your flight is cancelled: 

  • We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app. 
  • If the new routing suits you, please arrive at the airport according to your new reservation. 
  • If you wish to change the routing, please contact Finnair customer service by phone, chat or @finnairhelps on Twitter. 

We apologize for all the inconvenience this is causing to our customers.

Finnair leases extra capacity temporarily from DOT 

2 March 2018, updated 6 April

Finnair leases an ATR-72 aircraft with crew to bring in extra capacity due to temporal lack of aircraft. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport. 

The aircraft operates on Finnish and regional routes between 5 March and 17 April 2018 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.  
 
If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Passenger rights.

Jet Time will operate some Finnair flights to Berlin, Budapest and Vienna from March to June 

7 February 2018 

Due to changes in maintenance schedules, Finnair will use an aircraft and crew leased from a Danish company Jet Time A/S between 25 March and 7 June 2018. The aircraft will operate some flights to/from Berlin, Budapest and Vienna. 

The aircraft is Boeing B737-700 and the whole crew comes from Jet Time, and one Finnair cabin crew member joins the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat.  

The flight schedules remain the same, and the lease does not require any action from the customers. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information. 

Due to the change in flight operator: 

  • you can change your flight to a Finnair/Norra operated flight +/- 2 days of your original travel date according to seat availability.  
  • you can be rerouted on other oneworld carriers according to seat availability. 
  • you are entitled to a ticket refund if you choose not to travel. 

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps. Finnair Passenger Rights

We are sorry for the inconvenience the change in flight operator may cause you.

Service break in SMS services from 3 February 11 pm to 4 February 11 am 

2 February 2018 

We have a service break in our SMS and email notification service and booking automation service between 3 February 11 pm EET to 4 February 11 am EET. The impact is to following services: 

  • SMS messages and emails informing changes in flight schedules and status. Up-to-date flight departures and arrivals are found here
  • SMS confirmation messages from online check-in are not delivered. Our mobile app shows the boarding pass normally or you can order the boarding pass to your email. You can also pick up the boarding pass from the self-service kiosk or baggage drop desk at the airport. 
  • Upgrade services from our online and mobile services don’t work. We recommend completing the service after the break or contacting our customer service. 

We’re very sorry for any inconvenience this service break may cause you.

Due to the severe weather situation on 1 February, hundreds of bags were left behind on our flights 

Updated 2 February 

Instructions for customers: 

  • Please inform us about the delayed baggage via our customer service here
  • We will deliver the bag to you as soon as we can, but unfortunately, this may take some days, due to the large number of bags to be delivered. We will contact you about the delivery time. 
  • While you wait for your baggage to arrive at your destination, you can buy necessary items like clothes and toiletries for your immediate needs with 100 euros per day, if you are in a foreign destination. Finnair will compensate these costs against receipts based on Montreal Convention, see information about compensation limits here
  • To claim the costs, please fill in the feedback form on Finnair webpage here, and add the receipts to it. 

We apologise for the long handling times of the claims; our customer relations team is doing their best and we are also adding more staff to the team. 

Please note that our Customer service is also very congested.

Industrial action in February affects services for passengers requiring assistance at the Helsinki Airport 

February 2018

Ilmailualan Unioni IAU has announced there may be a stoppage, which, if it takes place, will affect the services for passengers requiring assistance at the Helsinki Airport. 

Stoppage times: 
01/02/2018 12 pm – 6 pm 
02/02/2018 12 pm – 6 pm 
03/02/2018 12 pm – 6 pm 
09/02/2018 12 pm – 6 pm 
12/02/2018 12 pm – 6 pm 
14/02/2018 12 pm – 6 pm 

Finavia, which is responsible for the services for passengers with reduced mobility, aims to ensure continued service despite the possible stoppage. However, there may be congestion in the service. Customers with requiring special assistance are advised to contact Finnair's customer service in advance, if the special service has not yet been confirmed or if the confirmed service is not needed. L&T's possible stoppage will not affect guidance services for children travelling alone.

Severe weather conditions at Helsinki Airport cause restrictions on Finnair traffic on Thursday 1 February 

Updated 1 February 19:00 EET 

Extreme weather conditions continue at Helsinki Airport on the evening of 1 February. Flights will be delayed and unfortunately, some flights may be cancelled. There will also be difficulties in delivering baggage. If you’re travelling today, please pack important items, such as medicine, in your carry-on baggage. If you have already been informed that your baggage will be left behind, or your baggage does not arrive at Helsinki Airport arrival hall in one hour, please contact the Arrival Services. 

We are sorry for all the inconvenience this is causing! 

31 December 2018

Estimated heavy snowfall and strong wind are likely to cause operating restrictions at Helsinki Airport restrictions on Thursday, 1 February. To enable smooth traffic in difficult conditions, Finnair has delayed approximately 10 departures by 15 minutes – 2 hours on Thursday. Some flights might also be cancelled. There also might be difficulties in delivering baggage in time. 

You can check your flight status here

We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information so that the text messages can reach you. 

If your flight is cancelled: 

  • We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app. 
  • If the new routing suits you, please arrive at the airport according to your new reservation. 
  • If you wish to change the routing, please contact Finnair customer service by phone, chat, @finnairhelps on Twitter or Facebook. 

We apologize for all the inconvenience this is causing to our customers. 

Impact of the political protest on public transportation to and from airports on 2 February 

Many Finnish labour unions have announced that their members will organize a work stoppage on Friday, 2 February. The work stoppage will affect public transportation around Finland. 

Finnair bus between Helsinki centre and Helsinki-Vantaa airport and commuter trains will run normally, but we ask customers to reserve enough time for the journey to the airport. 

Finnair City Bus

Finnair leases extra capacity temporarily from DOT 

updated 23 January 2018 

Finnair leases an ATR-72 aircraft with crew to bring in an extra capacity as its current maintenance operations are temporarily lacking resources. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport. 

The aircraft operates on Finnish and regional routes between November 27, 2017, and February 9, 2018, if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.  

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer ServicePassenger rights.

Air Berlin flights 

January 2018 

Air Berlin filed for insolvency on 15 August 2017 and they have now cancelled some flights that were scheduled for 15 October and after. 

We inform Finnair customers of flight cancellations by sending e-mails or SMS messages. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Finnair customers (ticket number 105-) booked on cancelled Air Berlin flights can: 

  • change flight to Finnair operated flight +/- 2 weeks from the original flight date 
  • change destination/departure airport within Germany according to availability 
  • cancel the flight and get refund 

You can change or cancel the flight by contacting our customer service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have made your booking through a travel agency or another airline, please contact them directly. 

We are following the situation closely and will update any new information on this page.

Checklist for Christmas travelers 

19 December 2017 

Holiday season increases the number of passengers at Helsinki Airport. We advise you to check-in and pay for possible extra bag fees on our website the previous day. 

Please arrive to the airport well before your flight as there may be queues for the bag drop and the security check. You can also bring your baggage to Helsinki Airport already on the previous evening. Baggage can be dropped off between 18:00 and 21:30. One family member may hand in the baggage for the whole family if he or she has all tickets and travel documents. 

Baggage 

The baggage allowance is marked on your ticket: e.g. 1 PC means that you can check in one bag max. 23 kg or a snowboard bag/ski bag up to 23 kg and 220 cm free of charge. Read more about travelling with sports equipment here

With our Baggage Allowance Calculator, it’s easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance. If you pay for extra baggage via Manage booking, it’ll cost you less than if you pay at the airport. 

Please check also your carry-on baggage allowance. Due to the limited space onboard it’s important that your carry-on baggage is within the size and weight limits. Read more

Restricted items 

Please note that for safety and security reasons, certain items are not allowed on board as carry-on baggage, and some items are not permitted aboard the aircraft even as checked baggage. E.g. all lithium batteries are restricted dangerous goods. Read more

Advance check-in 

Check-in may be completed 36 hours before flight departure either online or with our mobile application. Download Finnair app (iOS or Android). 

Helsinki Airport lounges 

  • 24.12. Schengen lounge from 5.30 a.m.–4 p.m., Non-Schengen lounge from 2 p.m. to 6 p.m., Premium from 6 a.m. to midnight 
  • 25.12. Schengen and Non-Schengen closed, Premium from 7 a.m. to 10.30 p.m. 
  • 26.12. Normal opening hours 
  • 31.12. Schengen lounge from 5.30 a.m. to 5 p.m., Non-Schengen and Premium normal opening hours 

Happy Holidays!

Yesterday's weather continues to affect Finnair’s traffic in the coming days 

13 December 2017 

The storm in Central Europe and the runway restrictions caused by heavy snowfall in Helsinki Airport on Tuesday congested Finnair operations at Helsinki Airport severely on Tuesday evening. An overtime working ban by Finnish aviation union also contributed partly to the situation. Finnair had to cancel over 60 flights, and many flights were delayed. 

Disruptions expected in the coming days 

During the night Finnair planned how to recover its operations as soon as possible. The recovery to normal traffic and rerouting of all customers will however take time. According to the current estimate, delays are expected in domestic and European traffic today on Wednesday and complete recovery traffic is expected on Thursday. Long haul traffic is expected to recover for most part on Thursday. 

We communicate about possible cancellations and delays directly to the customers by text messages. Please check from Manage booking that we have your current contact information. 

We serve customers by phone, chat and on Twitter @FinnairHelps. Please note that our customer service is very congested. In case your issue is not urgent, we kindly recommend you contact us later this week. 

Delays in Finnair long-haul flights departing Helsinki 

The long delays of 12 December continue to be reflected in Finnair’s long-haul operations during Wednesday. The following long-haul from Helsinki will be delayed: 

  • AY161 HEL-SGN, scheduled departure time 16:15 local time, estimated departure time 20:30 
  • AY073 HEL-NRT, scheduled departure time 17:20 local time, estimated departure time 19:50 
  • AY087 HEL-PVG, scheduled departure time 17:25 local time, estimated departure time 19:00 
  • AY041 HEL-ICN, scheduled departure time 17:30 local time, estimated departure time 21:30 
  • AY091 HEL-CKG, scheduled departure time 17:50 local time, estimated departure time 18:20 
  • AY085 HEL-PEK, scheduled departure time 18:00 local time, estimated departure time 18:15 
  • AY155 HEL-KBV, scheduled departure time 19:25 local time, estimated departure time 22:20 

FINNAIR DEPARTURES AND ARRIVALS 

Delayed baggage 

We deliver all delayed baggage to the customers. Our customer service is congested, but we’ll contact you as soon as your baggage has arrived in order to organize transportation. 

We apologize to all our customers for the disruptions. 

Finnair press release 

Heavy snowfall causes delays in flights and other operations during the evening of 12 December 

12 December 2017 

Heavy snowfall at Helsinki is affecting Finnair and other airlines’ operations on the evening of 12 December. We ask customers to prepare for long delays in flight departures. Also, the flights returning to Helsinki from European cities will arrive with delays during the night, and due to limited resources available for unloading the aircraft at night time, it, unfortunately, may take a long time for the passengers to get to leave the aircraft. We also expect there to be delays in baggage delivery, and Finnair will deliver any luggage left behind to the customers later on. 

We communicate possible flight cancellations directly to customers with text messages, provided that the reservation includes a mobile number. Our customer service is unfortunately congested, and we ask for customers’ patience. 

We apologize for all the inconvenience this is causing to our customers and ask for their patience and understanding in this difficult situation. Finnair staff together with our partners are doing their best to get customers to their destinations, but it is likely that the delays of today’s traffic will be reflected in some delays also on Wednesday 13 December.

Some Tampere and Turku flights operated temporarily by bus 

11 December 2017 

Due to temporary lack of maintenance resources, some Tampere and Turku flights from 13 to 29 December 2017 will be operated by Lehtimäki charter buses.  

The following flights between Helsinki Airport and Tampere will be operated by bus:  

AY263 13:35-14:10 and AY264 14:35-15:15 on 14, 17 and 19 December 

AY265 16:00-16:35 and AY266 17:05-17:40 on 13, 15, 18, 20, 21, 22, 27, 28 and 29 December 

AY267 21:10-21:50 and AY268 22:25-23:05 on 13, 14, 15, 17, 18, 19, 20, 21, 22, 27, 28 and 29 December  
 
The following flights between Helsinki Airport and Turku will be operated by bus:  

AY223 13:55-14:30 and AY224 14:50-15:25 on 13, 18, 20, 21, 22, 27, 28 and 29 December 

AY225 16:15-16:50 and AY226 17:10-17:45 on 14, 15, 17 and 19 December 

Busses to Helsinki depart from Tampere and Turku airports 3 hours before the flight’s original scheduled arrival time at Helsinki. Busses to Tampere and Turku depart from Helsinki Airport platform 28 15 min after the flight’s original scheduled departure time. The travel time is approximately two hours. Customers on flights affected are asked to do the check-in at the airport before getting on the bus. 
 
Example: 

AY223 HEL-TKU: flight schedule 13:55-14:30; bus leaves from Helsinki at 14:10 and arrives at Turku airport approximately at 16:10 

AY224 TKU-HEL: flight schedule 14:50-15:25; bus leaves from Turku at 12:25 and arrives at Helsinki approximately at 14:25 

If you have a booking on any of the flights affected, we’ll inform you about the change by text message or e-mail. Please check from Manage booking that we have your current contact information.  

Due to the change in operations, customers can also change the flight to +/- 2 days from the original flight date or cancel the flight and get a refund. If you wish to change or cancel your flight, we ask you kindly to contact Finnair Customer Service. We also serve you on Twitter @FinnairHelps. If you have made your booking through a travel agency or another airline, please contact them directly. 

We are very sorry for the inconvenience that these extraordinary arrangements cause to our customers. 

Passenger rights.

Finnair leases extra capacity temporarily from DOT 

10 December 2017 

Finnair leases an A320 aircraft with crew to bring in extra capacity as its current maintenance operations is temporarily lacking resources. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport. 

The aircraft operates on Finnish and European routes between 11 and 24 December 2017 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice.  

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer ServicePassenger rights.

Finnair leases extra capacity temporarily from Jet Time 

7 December 2017 

Finnair leases B737-700 aircraft with crew to bring in extra capacity as its current maintenance operations are temporarily lacking resources. The aircraft and the crew come from Jet Time. The aircraft operates on Finnish and regional routes between December 4, 2017 and December 23, 2017, if necessary. 

The service and meal concepts are Finnair and there will be pre-order meals and pre-order shopping delivered to the flights but no onboard shopping. There are no changes in the flight schedule. 

We are sorry for the inconvenience. If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer ServicePassenger rights.

Finnair to operate triangle flights Helsinki-Kokkola-Kemi-Helsinki until 1 September 

24 August 2017 

Due to an ongoing ATR maintenance program, Finnair will make some changes to its Kokkola and Kemi flights until 1 September 2017.

The AY587/AY588 evening flights to Kemi and the AY597/ AY598 morning flights to Kokkola will be combined as a new triangle flight with an overnight in Kemi. 

Finnair will update all customer reservations to the new routing, and this requires no actions by the customer. If the new route is not suitable for you, you can: 

  • change your travel date on the same route with +/- 2 weeks from the original travel dates or 
  • cancel your booking and get a refund for your ticket. 

We kindly ask customers who wish to change their travel plans or cancel their tickets to contact Finnair customer service at +358 9 8140 140. Customer service is also available on Twitter @Finnairhelps and on Finnair Facebook pagesFinnair Passenger Rights.

G20 Summit in Hamburg 

29 June 2017 

Due to the G20-Summit, the traffic in Hamburg may be congested from 6 to 9 July. We recommend passengers to reserve extra time for their way to and from the airport and to use the S1 S-Bahn (metro rail) line. 

Moreover, enhanced passport and document checks should be expected on all flights to Hamburg. 

More information about the G20 can be found online at www.g20.org or www.hamburg.de.

Compulsory passport control for travellers to Italy during 10-30 May 2017 

9 May 2017 

Due to the upcoming G7 summit in Taormina Sicily, Italy has issued compulsory passport control from the 10 to 30 May 2017.

All passengers travelling to/from Italy must present a valid passport or national ID-card (EU) to enter the country. A driver’s license is not accepted as proof of ID.

Finnair to operate triangle flights Helsinki-Umeå-Vaasa-Helsinki during 26.6.-18.8.2017 

27 April 2017 

Due to operational reasons, Finnair will make some changes to its Umeå and Vaasa flights during summer 2017. 

The flights AY683/AY684 operated by BRA will be cancelled between June 26 and August 18, 2017. Instead, Finnair will fly from Umeå to Helsinki via Vaasa from Monday to Friday as follows: 

Monday-Friday, 26.6.-18.8.2017 flight AY4749 will replace the flights AY323/324 from Helsinki to Vaasa and back. 

Flight AY4749 is operated by Norra, with an ATR aircraft, and its route is Helsinki-Umeå-Vaasa-Helsinki with the following schedule: 

HEL-UME 1155-1215 
UME -VAA 1235-1410 
VAA-HEL 1430-1530 HEL 

During 4.8.-18.8. on Fridays, the schedule for AY4749 is HEL 1140-1200 / UME 1220-1355 VAA / 1415-1515 HEL 

AY4749 offers a connection from Umeå via Vaasa to Helsinki and onwards to Finnair’s Asian and European network. 

Finnair will update all customer reservations to the new routing, and this requires no actions by the customer. If the new route is not suitable for you, you can: 

  • change your travel date on the same route with +/- 2 weeks from the original travel dates or 
  • cancel your booking and get a refund for your ticket. 

We kindly ask customers who wish to change their travel plans or cancel their tickets to contact Finnair customer service at +358 9 8140 140. Customer service is also available on Twitter @Finnairhelps and on Finnair Facebook pagesFinnair Passenger Rights.

Flights to/from Miami suspended for summer 2017 

24 March 2017 

Due to operational reasons, Finnair flights to/from Miami between 4 May and 29 September 2017 have been cancelled. Flights to Miami will resume on 1 October with three weekly frequencies. 

We inform customers of flight cancellations by sending e-mails or SMS messages. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Due to the cancellation: 

  • we can reroute you to your destination on other oneworld carriers according to seat availability +/- 3 days from your original travel date. 
  • you can change your travel dates free of charge for dates between 1 April and 3 May or 1 October and 30 November according to seat availability (Finnair operated flights/wetlease, excluded dates HEL-MIA 12, 19 and 26 October, MIA-HEL 22 and 28 October and 4 November). 
  • you can fly to/from New York or Chicago instead, travel period from 1 April to 30 September (Finnair operated flights, according to seat availability). 
  • you are entitled to a ticket refund if you choose not to travel. 

You can change or cancel your trip by contacting our customer service or your travel agency. Finnair Passenger Rights

We're sorry for the inconvenience the cancellation causes you!

Flight cancellations and delays due to IAU airport strike on Friday, 17 March 

15 March 2017 

Strike and support actions are planned for Friday, March 17 from 3 pm – 7 pm EET at Helsinki Airport, related to the dispute between the Finnish Aviation Union and the service sector employer union Palta about labour agreements in Airpro Oy. The strike will considerably impact Finnair’s flights on Friday, as during the strike, critical ground services are not available or are very limited. Finnair is not a party to the labour dispute. 

Flight cancellations and other changes are updated on this page. We also communicate directly with text messages and email to customers whose flights are impacted. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Customers, who have a reservation for a Finnair flight on Friday, March 17 or to one of the other possible strike days (22 March, 23 March and 24 March), can change their travel date until April 9 to avoid travelling on the dates when the strike can affect Finnair’s flights. 

If your flight IS on the list of cancelled flights:

  1. Check from Manage booking on finnair.com if we have already found an alternative flight for you. Check also that your contact details are up to date. 
  2. If you accept the new routing, please check-in and arrive at the airport according to the new booking. 
  3. If the alternative flight doesn’t suit your plans, please contact Finnair customer service. 
  4. If an alternative flight isn’t yet shown in Manage booking, please be patient – finding alternative flights for thousands of customers will take some time. 
  5. You can also change your travel date until April 9 
  6. If we cannot find an alternative flight for you, you can change the travel date or apply for a refund to the ticket 

If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here

If your flight is on March 17 and your flight IS NOT on the list of cancelled flights: 

  1. Check that your contact details are up to date in Manage booking on finnair.com, so that you will receive possible messages about delays or earlier departure time. 
  2. Reserve enough time as Helsinki Airport is most likely congested. 
  3. Check-in online prior to arriving at the airport. 
  4. If possible, travel with hand luggage only, as baggage handling will be disturbed. Please follow the normal rules regarding hand luggage size and weight. 
  5. Reserve snacks for longer European flights as the onboard meal and drink service will be restricted. 

Flights cancelled on Friday March 17:

AY675 Helsinki – Gothenburg 
AY201 Helsinki – Kajaani 
AY989 Helsinki – Stockholm (Bromma) 
AY633 Helsinki – Stockholm (Arlanda) 
AY593 Helsinki - Kokkola 
AY365 Helsinki - Oulu 
AY121 Helsinki – Riga 
AY323 Helsinki – Vaasa 
AY507 Helsinki – Kuopio 
AY641 Helsinki – Tukholma (Arlanda) 
AY263 Helsinki – Tampere 
AY107 Helsinki – Tallinn 
AY585 Helsinki – Kemi 
AY223 Helsinki – Turku 
AY684 Umeå – Helsinki 
AY634 Tukholma (Arlanda) – Helsinki 
AY990 Tukholma (Bromma) – Helsinki 
AY264 Tampere – Helsinki 
AY366 Oulu – Helsinki 
AY594 Kokkola – Helsinki 
AY676 Gothenburg – Helsinki 
AY108 Tallinn - Helsinki 
AY508 Kuopio – Helsinki 
AY324 Vaasa – Helsinki 
AY813 Helsinki – Brussels 
AY122 Riga – Helsinki 
AY201 Helsinki – Jyväskylä 
AY224 Turku – Helsinki 
AY683 Helsinki – Umeå 
AY571 Helsinki – Jyväskylä 
AY265 Helsinki – Tampere 
AY367 Helsinki – Oulu 
AY565 Helsinki – Kajaani 
AY937 Helsinki – Manchester 
AY659 Helsinki – Oslo 
AY677 Helsinki – Gothenburg 
AY795 Helsinki – Milan 
AY873 Helsinki – Paris 
AY489 Helsinki – Joensuu 
AY642 Stockholm (Arlanda) – Helsinki 
AY869 Helsinki – Geneva 
AY125 Helsinki – Riga 
AY225 Helsinki – Turku 
AY133 Helsinki – Vilnius 
AY113 Helsinki – Tallinn 
AY325 Helsinki – Vaasa 
AY707 Helsinki – Dusseldorf 
AY559 Helsinki-Ivalo-Kittilä-Helsinki 
AY817 Helsinki – Brussels 
AY372 Oulu - Helsinki 
AY509 Helsinki - Kuopio 
AY983 Helsinki – Stockholm (Bromma) 
AY369 Helsinki – Oulu 
AY743 Helsinki – Warsaw 
AY586 Kemi – Helsinki 
AY855 Helsinki – Hamburg 
AY645 Helsinki – Stockholm (Arlanda) 
AY266 Tampere – Helsinki 
AY226 Turku – Helsinki 
AY667 Helsinki – Copenhagen 
AY572 Jyväskylä – Helsinki 
AY114 Tallinn – Helsinki 
AY169 Helsinki – St. Petersburg 
AY315 Helsinki – Vaasa 
AY515 Helsinki – Kuopio 
AY595 Helsinki – Kokkola 
AY105 Helsinki – Tallinn 
AY368 Oulu – Helsinki 
AY490 Joensuu – Helsinki 
AY326 Vaasa – Helsinki 
AY510 Kuopio – Helsinki 
AY566 Kajaani – Helsinki 
AY126 Riga – Helsinki 
AY678 Gothenburg – Helsinki 
AY660 Oslo – Helsinki 
AY984 Stockholm (Bromma) – Helsinki 
AY106 Tallinn – Helsinki 
AY646 Stockholm (Arlanda) – Helsinki 
AY134 Vilnius – Helsinki 
AY316 Vaasa – Helsinki 
AY516 Kuopio – Helsinki 
AY170 St. Petersburg – Helsinki 
AY596 Kokkola – Helsinki 
AY559 Helsinki-Ivalo-Kittilä-Helsinki 
AY814 Brussels – Helsinki 
AY744 Warsaw - Helsinki 
AY708 Dusseldorf - Helsinki 
AY856 Hamburg – Helsinki 
AY938 Manchester – Helsinki 
AY668 Copenhagen – Helsinki 
AY818 Brussels – Helsinki 
AY796 Milan – Helsinki 
AY870 Geneva – Helsinki 
AY874 Paris – Helsinki 

The strike also affects catering services and baggage handling

Finnair’s on-board meal and drink service will also be limited during the strike; only water and juice can be served on domestic and Europe flights. The delivery of pre-order meals and other products will also be significantly restricted. 

Finnair recommends customers to travel only with hand luggage on Friday, March 17, if possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed. 

Longer waiting times are unfortunately expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages

Finnair Passenger Rights

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Strikes announced for Tuesday, 14 March have been cancelled 

12 March 2017 

Finnair has received information that the strikes that the Finnish Aviation Union IAU strike and support strikes had planned for Tuesday, March 14 have been cancelled, and Finnair thus aims to operate its traffic normally on Tuesday. 

Cancellations of a few individual domestic flights are unfortunately still possible, as we had to start preparations for the announced strike already during the weekend. We aim to get all flights back into the program, but if an individual flight must be cancelled, we will inform affected customers with text messages during Monday and offer suitable rerouting options.

Flight cancellations and delays due to IAU strike on Friday, March 10

9 March 2017 

Strike and support actions are planned for Friday, March 10 from 3 pm – 7 pm EET at Helsinki Airport, related to the dispute between the Finnish Aviation Union and the service sector employer union Palta about labour agreements in Airpro Oy. The strike will considerably impact Finnair’s flights on Friday, as during the strike, critical ground services are not available or are very limited. Finnair is not a party to the labour dispute. 

Flight cancellations and other changes are updated on this page. We also communicate directly with text messages and email to customers whose flights are impacted. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Customers, who have a reservation for a Finnair flight on Friday, March 10 or to one of the other possible strike days (14 March and 17 March), can change their travel date until April 2 to avoid travelling on the dates when the strike can affect Finnair’s flights. 

If your flight is cancelled
If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here

Flights cancelled on Friday March 10 
AY853 Helsinki - Hamburg 
AY699 Helsinki - Billund 
AY911 Helsinki - Berlin 
AY933 Helsinki - Manchester 
AY741 Helsinki - Warsaw 
AY879 Helsinki - Paris 
AY463 Helsinki - Ivalo 
AY675 Helsinki - Gothenburg 
AY201 Helsinki - Kajaani 
AY665 Helsinki - Copenhagen 
AY655 Helsinki - Oslo 
AY989 Helsinki - Stockholm (Bromma) 
AY427 Helsinki - Rovaniemi 
AY593 Helsinki - Kokkola 
AY365 Helsinki - Oulu 
AY121 Helsinki - Riga 
AY323 Helsinki - Vaasa 
AY507 Helsinki - Kuopio 
AY641 Helsinki - Stockholm 
AY263 Helsinki - Tampere 
AY107 Helsinki - Tallinn 
AY585 Helsinki - Kemi 
AY223 Helsinki - Turku 
AY371 Helsinki - Oulu 
AY684 Umeå - Helsinki 
AY700 Billund - Helsinki 
AY912 Berlin - Helsinki 
AY990 Stockholm (Bromma) - Helsinki 
AY934 Manchester - Helsinki 
AY264 Tampere - Helsinki 
AY366 Oulu - Helsinki 
AY594 Kokkola - Helsinki 
AY676 Gothenburg - Helsinki 
AY108 Tallinn - Helsinki 
AY464 Ivalo - Helsinki 
AY508 Kuopio - Helsinki 
AY324 Vaasa - Helsinki 
AY428 Rovaniemi - Helsinki 
AY813 Helsinki - Brussels 
AY122 Riga - Helsinki 
AY201 Helsinki - Jyväskylä 
AY663 Helsinki - Copenhagen 
AY854 Hamburg - Helsinki 
AY224 Turku - Helsinki 
AY656 Oslo - Helsinki 
AY746 Warsaw - Helsinki 
AY666 Copenhagen - Helsinki 
AY683 Helsinki - Umeå 
AY571 Helsinki - Jyväskylä 
AY265 Helsinki - Tampere 
AY367 Helsinki - Oulu 
AY565 Helsinki - Kajaani 
AY833 Helsinki - London 
AY937 Helsinki - Manchester 
AY659 Helsinki - Oslo 
AY677 Helsinki - Gothenburg 
AY873 Helsinki - Paris 
AY489 Helsinki - Joensuu 
AY637 Helsinki - Stockholm 
AY642 Stockholm - Helsinki 
AY869 Helsinki - Geneva 
AY125 Helsinki - Riga 
AY225 Helsinki - Turku 
AY880 Paris - Helsinki 
AY133 Helsinki - Vilnius 
AY113 Helsinki - Tallinn 
AY325 Helsinki - Vaasa 
AY372 Oulu - Helsinki 
AY509 Helsinki - Kuopio 
AY983 Helsinki - Stockholm (Bromma) 
AY917 Helsinki - Berlin 
AY743 Helsinki - Warsaw 
AY586 Kemi - Helsinki 
AY57 Helsinki - Shanghai 
AY266 Tampere - Helsinki 
AY226 Turku - Helsinki 
AY572 Jyväskylä - Helsinki 
AY114 Tallinn - Helsinki 
AY315 Helsinki - Vaasa 
AY515 Helsinki - Kuopio 
AY595 Helsinki - Kokkola 
AY105 Helsinki - Tallinn 
AY368 Oulu - Helsinki 
AY490 Joensuu - Helsinki 
AY326 Vaasa - Helsinki 
AY638 Stockholm - Helsinki 
AY510 Kuopio - Helsinki 
AY566 Kajaani - Helsinki 
AY126 Riga - Helsinki 
AY664 Copenhagen - Helsinki 
AY678 Gothenburg - Helsinki 
AY660 Oslo - Helsinki 
AY984 Stockholm (Bromma) - Helsinki 
AY106 Tallinn - Helsinki 
AY134 Vilnius - Helsinki 
AY316 Vaasa - Helsinki 
AY516 Kuopio - Helsinki 
AY596 Kokkola - Helsinki 
AY814 Brussels - Helsinki 
AY744 Warsaw - Helsinki 
AY918 Berlin - Helsinki 
AY938 Manchester - Helsinki 
AY834 London - Helsinki 
AY870 Geneva - Helsinki 

The strike also affects catering services and baggage handling

Finnair’s on-board meal and drink service will also be limited during the strike; only water and juice can be served on domestic and Europe flights. The delivery of pre-order meals and other products will also be significantly restricted. 

Finnair recommends customers to travel only with hand luggage on Friday, March 10, if possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed. 

Longer waiting times are unfortunately expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Strike and support strikes will have a significant impact on Finnair flights on Sunday, March 5 and Monday, March 6 

5 March 2017 

The strikes and support strikes taking place on Monday, March 6, between 3 am and 9 am will have a significant impact on Finnair’s operations despite the fact that Finnair is not in any way a party to the labour dispute between the Finnish Aviation Union (IAU) and the service sector employer union, Palta. Critical ground handling services, provided by Finnair’s subcontractors, are expected to be very limited or not available at all. 

Finnair is forced to cancel the following flights on Sunday, March 5, and on Monday, March 6. Flights are also expected to be delayed on Monday. 

Cancelled flights are: 

On Sunday: 
AY327 Helsinki – Vaasa 
AY229 Helsinki – Turku 
AY269 Helsinki – Tampere 
AY575 Helsinki – Jyväskylä 
AY517 Helsinki – Kuopio 

On Monday: 
AY320 Vaasa – Helsinki 
AY230 Turku – Helsinki 
AY270 Tampere – Helsinki 
AY574 Jyväskylä – Helsinki 
AY522 Kuopio – Helsinki 
AY671 and AY672 Helsinki – Gothenburg – Helsinki 
AY211 Helsinki – Kokkola – Tampere – Helsinki 
AY503 and AY504 Helsinki – Kuopio – Helsinki 
AY215 Helsinki – Mariehamn – Turku – Helsinki 
AY363 and AY364 Helsinki – Oulu – Helsinki 

Finnair will inform customers booked on these flights directly with text messages and by email. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you. 

Customers whose flights won’t be operated due to the strike or support strike can either 

  • seek ticket refund 
  • change their travel date until March 20 without extra charges, according to seat availability 

We're sorry for the inconvenience the cancellation causes you! 

Customers travelling on Monday, March 6 should prepare for flight delays during the whole day. 

Finnair’s onboard meal and drink service will also be limited due to the strike. Only water can be served on domestic and European flights. The delivery of pre-order meals and other products will also be significantly restricted. 

Finnair recommends customers to travel only with hand luggage whenever possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed. 

Longer waiting times are expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages

Finnair Passenger Rights

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Possible air traffic strikes may cause congestion at Helsinki Airport 

2 March 2017 

The Finnish Aviation Labour Union (IAU) has issued strike notices concerning the ground handling operations and security control services for the following time periods: 03.3.2017 at 14 - 19 pm, 06.3.2017 at 03 - 09 am, 10.3.2017 at 15 - 19 pm and 14.3.2017 at 03 - 09 am. 

Finnair is not part of the dispute and Finnair flights would not be affected, but the security check could take longer than normal at Helsinki Airport. 

We are monitoring the situation and any changes will be updated on this page.

An executive order on entry restrictions to the US has been suspended 

4 February 2017 

Finnair has received confirmation from US Customs and Border Protection that the Executive Order issued from the White House on entry restrictions of nationalities of 7 countries has been suspended. The suspension will be in effect until the legality of the EO has been decided in court. 

This means that nationals of Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen holding valid US visas will, with immediate effect, be allowed to enter the US. 

We are monitoring the situation and any changes or new instructions from the US authorities will be updated on this page.

Finnair extends the lease of an Airbus 330 from Iberia for its Miami route 

5 January 2017 

Due to operative reasons Finnair uses leased aircraft and crew from Spanish airline Iberia on the Helsinki – Miami route from 10 January to 1 May 2017. The flight schedule remains the same, and this does not require any action from the customers. We have a good experience of the co-operation with Iberia from 2014 when the company operated some of our flights to/from New York.  

The aircraft is a three years old A330-300. The English-speaking crew comes from Iberia, and two Finnair cabin crew members join the crew to support the customer service. As of 1 February, the cockpit crew comes from Iberia and the cabin crew comes from Finnair. The meal concept onboard is the Finnair meal concept. There are a personal entertainment system and Iberia's chargeable internet connection both in Economy and Business class. Business class has full-flat seats. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by pre-departure email 30, 15 and 1 day before your flight. Please check from Manage booking that we have your current contact information.   

Due to the change in flight operator: 

  • You can be rerouted on other oneworld carriers according to seat availability. 
  • You are entitled to a ticket refund if you choose not to travel.  
  • You can change your trip free of charge for dates between 2 May and 31 May 2017 according to seat availability.  

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have purchased your ticket from another airline or from a travel agent, please contact them directly. Finnair Passenger Rights

Unfortunately, there are no Economy Comfort seats in the aircraft. If you have purchased an Economy Comfort seat, we will re-seat you to a seat with more leg space. If no such seats are available, we will refund the amount paid to your credit card. This does not require any action from you. If you have purchased any other seat, you will automatically be re-seated to a similar seat.   

We are sorry for the inconvenience the change in flight operator may cause you.

Possible flight cancellations due to working restrictions set by pilots’ union 

1 January 2017  

Finnair is preparing for possible flight cancellations due to working restrictions set by the Finnish Pilots’ Association. Finnair has been forced to cancel several flights and may need to cancel some more flights within next days for example if a pilot becomes ill and there aren’t enough standby and management pilots to fill the position. Collective labour agreement negotiations are ongoing between Finnair and the pilot union to reach a solution.  

We inform customers of flight cancellations and delays directly via text messages. Please check that we have your correct contact information at Manage booking so that our text message reaches you well. You can also check up to date flight information on this page

If your flight is cancelled, you can:  

  • postpone the trip free of charge between 1 January and 31 March 2017 according to seat availability. 
  • fill in a refund application in order to get a refund of the ticket fare. 

We will also try to look for an alternative flight that enables you to continue your trip as smooth as possible. 

We are following the situation closely and will update any new information on this page, Facebook and Twitter. 

We are very sorry for the inconvenience the situation causes to our customers.

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