Checklist for safe travelling

Check entry requirements

When planning and preparing for your travel, check the travel requirements and guidelines for your destination on our interactive map and on the country's government or embassy website. For travel to Finland, you can find a detailed overview here. For domestic travel within Finland, you can find useful information here. 

Corona testing

Some countries require a negative corona test result before you can board the aircraft. We want to ensure you easy and affordable access to the testing services. Check for more here.

Update your contact details

We’ll contact you personally via SMS and/or email if there are any changes to your flight. Please go to Manage booking and check that we have your up-to-date contact information.

Check in online and pre-check corona certificates

We recommend you check in online or through Finnair app to save time and to avoid queues at the airport. If corona certificate pre-checks are available for your destination, it is possible to get your certificates checked in advance with our digital tool during online or mobile check-in. The service is currently available when you travel from Finland or Sweden to selected destinations. Read more about how to use the pre-check tool and frequently asked questions. 

If you checked in in advance and already received your boarding pass, you can go directly to the bag drop or to your boarding gate via security. Please remember to print your bag tag at the check-in kiosk before dropping your baggage at the self-service counter. Depending on your destination’s travel requirements, we may still check your coronavirus related documents at your boarding gate.  

If you don’t see your boarding pass options after checking in online or mobile and the corona certificates pre-check is not available for your destination, please show your corona certificates at the airport check-in to receive your boarding pass. Please reserve enough time for this.  

Pack light

Packing light is a good idea, as baggage handling increases the time you spend and the contacts you have at the airport.

Changed carry-on baggage allowance

Please note that we have temporarily changed our carry-on baggage policy to smoothen the boarding. In Business Class, you can bring two pieces of carry-on baggage onboard and a smaller personal item. In Economy Class, all customers are allowed to bring one piece of carry-on baggage and a smaller personal item. The allowed, new dimensions for a carry-on bag are 55 x 40 x 23cm and for a personal item 40 x 30 x 15cm.

Reserve masks with you

As of 25 April, you are no longer required to wear a mask on Finnair flights, unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page.   

For flights where masks are mandatory, we ask you to bring your own masks with you. Please check the requirements for the specific mask types from the local authorities’ websites. Kids under 7 years old don’t usually need to wear a mask.

If you are travelling on a flight where masks are mandatory but have a medical condition that prevents you from wearing a mask, please fill in this online form to provide us with a medical certificate (either a free-form medical certificate or MEDIF medical information form) at the latest 72 hours before your flight.

Arrive at the airport early

We recommend you arrive at the airport latest 2 hours before your flight. For the flights to the USA, we ask you to be at the airport 3 hours before your departure. Due to the pandemic, we have extra travel document checks and other changes in our airport services. We advise you to allow extra time for these – also when travelling on a domestic flight within Finland. 

The main departure area for Finnair customers is Helsinki Airport's brand-new Terminal 2. Arriving at the airport with a train, bus or taxi is easy as all the stops are nearby the Terminal 2 entrance.

Pre-order meals and shopping

For European flights, you can pre-order a tasty meal or a delicious sandwich depending on your route. See the selection here. As of 1 December, pre-order shopping is available again with a renewed selection. Read more about pre-order shopping.

Stay home if you feel unwell

Please note that anyone with symptoms of a coronavirus infection (covid-19) will be denied boarding. Check our flexible ticket change policy here.

Terminal information

Terminal changes at airports are currently possible. We recommend checking the terminal information from the airport’s website.

Keep distance

For your safety, please keep distance from other customers at all times. At Helsinki Airport, floor stickers will help you. You can see the health and hygiene plan for airports in Finland on Finavia’s website.

Wearing a mask

You are not required to wear a mask at the airports in Finland as of 21 April 2022. The policies for other airports may vary, so please check the local requirements and airport websites before your travel.

Disinfection

Help yourself with a hand sanitiser that is available both at check-in and at the gate area.

Favour self-service

We have changed our airport services to reduce direct contact between our customers and the ground crew and ask you to favour self-service channels whenever possible. When visiting our check-in desk, please show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach the tag to your bag yourself.

Priority services

Priority Security at Helsinki Airport is open daily 4.30 a.m.–8 p.m. Please note that the availability of Priority Security service may be different at other airports. Check your boarding pass to find out when the Priority Security service is available for you at other airports in addition to Helsinki Airport.

Security control

In the security control, please remove tablets, laptops, power banks and other devices containing batteries out of your bag for x-ray scanning. Learn about Finavia’s hygiene measures at Helsinki Airport here.

Prefer card payments

Please note that cash payments are currently not possible at Finnair airport service points.

Lounge services

Our Finnair Business Lounge in the non-Schengen area at Helsinki Airport is open from 6 a.m. to 12 p.m. every day.

Our Finnair Lounge in the Schengen area is open from 5:30 a.m. to 11:30 p.m. every day. The lounge entrance is located by Gate 22.

Our Finnair Platinum Wing in the non-Schengen area will open once again from 1 June with limited opening hours from 11:30 a.m. to 6 p.m. daily. 

New boarding order

To minimize unnecessary contacts and movement in the cabin, we start the boarding from the rear end of the aircraft. Priority boarding is available for our Business Class customers on all flights.

Extra checks

Depending on your destination, we may have extra travel document checks or temperature screening required by the destination authorities when boarding. Please note also that anyone with symptoms of a respiratory infection will be denied boarding.

Keep distance

For your safety, please keep distance from other customers at all times. Our crew reviews seating at the gate and customers are seated far away from each other whenever possible. Families can, of course, sit together. At Helsinki Airport, in bus transportation, we carry fewer customers in each bus than usually to help you to keep the distance.

Wearing a mask

Wearing a mask during boarding is no longer mandatory at airports in Finland. Requirements at other airports may vary.

As of 25 April, you are no longer required to wear a mask on Finnair flights unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page.

Wearing a mask

As of 25 April, you are no longer required to wear a mask on Finnair flights, unless it is required by the authorities in your destination or origin country or the operating airline of your flight. You can find a list of countries requiring masks on the Travel updates page. On flights where masks are mandatory, you are allowed to remove the mask for eating and drinking. Children under the age of 7 are usually not required to wear a mask. Check tips for wearing a mask comfortably here. 

Carry-on baggage

We encourage you to store your carry-on baggage under the seat in front of you so that you don’t have to stand up during the flight to get items from the overhead lockers.

Cleanliness

We clean our aircraft at every “turn” when the aircraft is on the ground. We also provide you with a Kyrö hand sanitiser onboard.

Meal service

We have refreshed our in-flight meal and drink service on our flights. See here what we serve on our flights. Nordic Kitchen Onboard menu is available on our flights. If you would like to enjoy a fresh sandwich or a meal on board, please see our pre-order selection.

Movement in the cabin

Please avoid unnecessary movement in the cabin. If you need to move around for medical reasons, it’s of course permitted. Toilet visits are naturally allowed, but we ask you not to queue on the aisle.

Shopping onboard

From 1 December 2021 onward, you can shop our handpicked in-flight products on board. We have chosen some 17 best-selling products to be available for in-flight trolley sales on all our long-haul flights, flights to/from non-EU countries and the Canary Islands. It is also good to know that cash payments are not possible during the flight. Read more about in-flight shopping.

Check transit restrictions

Transit restrictions apply in some countries, so make sure to check the rules for your transit country beforehand. Use our travel requirements map or read more about transferring to a connecting flight in Finland here.

Reserve extra time

It is a good idea to reserve some extra time to proceed to the gate of your connecting flight. You can check the departure gate for your next flight through airport monitors. At Helsinki Airport all flights depart from the same terminal building.

Prepare for extra border controls

Depending on your origin and destination countries, please prepare for extra border controls at the airport when transferring to your connecting flight.