Before travel 

Check entry requirements 

When planning or preparing for your travel, we recommend you to check the authorities’ travel restrictions and recommendations in your destination through IATA’s website or the embassy website of your destination country. Arriving in Finland? Go to the websites of the Finnish Border Guard and the Finnish Institute for Health and Welfare (THL).  

Corona testing

Some countries require a negative corona test result before you can board the aircraft. We want to ensure you easy access to the testing services at a discounted price and partnered with private Finnish healthcare service company Terveystalo. Most importantly, you know that the provided test certificate fulfils the destination country requirements. Check for more here.

Update your contact details 

We’ll contact you personally via SMS and/or email, if there are any changes to your flight. Please go to Manage booking and check that we have your up-to-date contact information. 

Check in online 

Check in online or through Finnair mobile app for your flight to avoid queues and to shorten the time you spend at the airport.  

Pack light 

Packing light is a good idea, as baggage handling increases the time you spend and the contacts you have at the airport. 

Changed carry-on baggage allowance 

Please note that we have temporarily changed our carry-on baggage policy to smoothen the boarding. In Business Class, you can bring two pieces of carry-on baggage onboard and a smaller personal item. In Economy Class, all customers are allowed to bring one piece of carry-on baggage and a smaller personal item. The allowed, new dimensions for a carry-on bag are 55 x 40 x 23cm and for a personal item 40 x 30 x 15cm. 

Reserve masks with you 

You are required to wear a mask covering your mouth and nose when you board the aircraft and during the flight. Please bring your own masks with you. This can be a surgical or a home-made mask made of fabric. Kids under 7 years old don’t need to wear a mask. If you have a medical condition that prevents you from wearing a mask, please let us know at least 72 hours before your flight. If you have flights with other airlines, please check also their policies before your journey. 

Arrive at the airport early 

We recommend that you arrive at the airport in good time, as there may be queues in some service points due to the changed service procedures. 

Pre-order meals and shopping 

We start delivering a limited selection of pre-ordered sandwiches and meals for our short-haul flights from October onwards. Read more here. However, duty-free shopping is not currently available.  

Stay home if you feel unwell 

Please note that anyone with symptoms of a respiratory infection will be denied boarding. Check our flexible ticket change policy here. 

At the airport

Terminal information 

Terminal changes at airports are currently possible. We recommend you to check the terminal information from the airport’s website. 

Keep distance 

For your safety, please keep distance to other customers at all times. At Helsinki Airport, floor stickers will help you. 

Wearing a mask 

At Helsinki Airport, customer service points have plastic screens and our ground crew wear surgical masks. Finavia and Finnair recommend wearing a mask already at the airport. 

Disinfection 

Help yourself with hand sanitizer that is available both at check-in and at the gate area.  

Favour self-service 

We have changed our airport services to reduce direct contact between our customers and the ground crew and ask you to favour self-service channels whenever possible. When visiting our check-in desk, please show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach the tag to your bag yourself. 

Priority services 

We have discontinued the Helsinki Airport Priority Security service and the car service for Finnair Plus Platinum Lumo members. There may be changes in the Priority Security service at other airports as well. 

Security control 

In the security control, please remove tablets, laptops, power banks and other devices containing batteries out of your bag for x-ray scanning. Learn about Finavia’s hygiene measures at Helsinki Airport here.

Prefer card payments 

Please note that cash payments are currently not possible at Finnair airport service points. 

Lounge services 

We have made changes to our lounge services. Our Finnair Lounge in the Schengen side of Helsinki Airport is open until 11 October 2020 with limited service from 6 a.m. until 6 p.m. The lounge will be closed as of 12 October 2020 until further notice. Finnair Business Lounge and Platinum Wing in the non-Schengen side remain closed for now. It is good to know that there may be changes also in lounge services at other airports.

When boarding 

New boarding order 

To minimize unnecessary contacts and movement in the cabin, we start the boarding from the rear end of the aircraft. Priority boarding is available for our Business Class customers on long-haul flights, but otherwise, the service is temporarily discontinued. 

Extra checks 

Depending on your destination, we may have extra travel document checks or temperature screening required by the destination authorities when boarding. Please note also that anyone with symptoms of a respiratory infection will be denied boarding. 

Keep distance 

For your safety, please keep distance to other customers at all times. Our crew reviews seating at the gate and customers are seated far away from each other whenever possible. Families can, of course, sit together. At Helsinki Airport, in bus transportation, we carry fewer customers in each bus than usually to help you to keep the distance. 

Wearing a mask 

You need to wear a mask that covers your mouth and nose by the time the boarding begins and during the flight. Please bring your own masks, as your boarding can be denied without a mask. 

During flight

Wearing a mask 

Our cabin crew wear surgical masks during the flight, and also you are required to wear a mask from boarding to leaving the aircraft. You can remove the mask while you’re eating or drinking. Children under the age of 7 are not required to wear a mask. Check tips for wearing a mask comfortably here. 

Carry-on baggage 

We encourage you to store your carry-on baggage under the seat in front of you so that you don’t have to stand up during the flight to get items from the overhead lockers. 

Cleanliness 

We clean our aircraft at every “turn” when the aircraft are on the ground. We also provide you with Kyrö hand sanitizer onboard. 

Meal service 

To minimise contact, we have modified our meal service onboard. Please see here for more details. 

Movement in the cabin 

Please avoid unnecessary movement in the cabin. If you need to move around for medical reasons, it’s of course permitted. Toilet visits are naturally allowed, but we ask you not to queue on the aisle. 

Shopping onboard 

There are no duty-free sales onboard. It is also good to know that cash payments are not possible during the flight. 

Upon arrival 

Deboard in groups 

Exiting the aircraft will happen in a new order in smaller groups. 

Entry requirements 

Pay attention to the authorities’ entry requirements and recommendations in your destination. In some countries, for example, temperature screening is possible upon arrival, and you may be required to use a mask in public areas. 

Arriving in Finland and Helsinki Airport

We recommend you continue wearing a mask also at the airport and in public transport. Also, please keep distance to others at all times and pay attention to hand hygiene. You can go to a free-of-charge coronavirus test organised by Finnish health authorities at health information point after the baggage claim hall. There you will be provided also further instructions about a possible 14-day quarantine after your journey. You will find more instructions for arriving in Finland here. Finavia’s instructions for Helsinki Airport are here.

Responsible travel 

We can together make travelling safer by acting responsibly while travelling and during the time in the destination. See more tips for responsible travel here.