Frequently asked questions

Booking flights

Something went wrong with my booking. What should I do?

I have given an incorrect email address. How can I receive a new electronic ticket?

I want to hold my flights. Why is the option not available on the Payment page?

Why is it that there are so many different fares for a single flight? What factors are responsible?

What to do if I forgot my password or it gives me an error?

What is an Emergency contact and how can I give it?

Can I buy a ticket for somebody else on finnair.com?

Are there discounts for the disabled?

Are there discounts for the over 65s?

My child is 15 years of age. Can I book him an adult ticket?

Does Finnair have Youth tickets?

Do I have to type in the obligatory details every time I make a new reservation?

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Can I return from a different city/country?

Why do I need to give my e-mail address and phone number when booking?

How do I find out which aircraft type operates my flight?

I’d like to book for a group with Finnair, how can I do this?

I have a hyphen in my name. How should I spell it?

How do I book for a baby that isn’t born yet?

What are codeshare flights?

What are my responsibilities when I book via the internet?

How can I make a round-the-world reservation?

How can I book an open return ticket?

How far in advance can I buy a ticket on finnair.com?

I’m booking flights for my family. I noticed that the price is lower when I make two separate bookings. Why is the price different?

How do I know whether the flight is operated by Finnair or by some partner airline?

Do you offer insurance?

Do I need to give my passport number at the time of booking?

Can I make a reservation without being logged in on finnair.com?

How do I book flights if I only have one name?

If I change my surname after, for example, getting married, can I still travel using my previous surname?

How can I find the most competitive prices?

Can I make a reservation by phone or chat?

Do I have to pay for my ticket immediately?

Managing bookings

What is my booking reference?

What do I do if I want to change the person travelling?

There are two of us in the same reservation and one cannot travel. How can I cancel his trip?

My friend and I made two separate bookings for the same flights. Can you combine our bookings?

I have bought my ticket from a travel agent. Can you help me with changes or cancellation?

I have already purchased a ticket for myself and now I want to take my child with me. How can I book a ticket for my child for the same flights?

How do I change the destination of my booking?

How do I cancel my booking?

How can I check my flight reservation?

Why can’t I log in to Manage booking?

How can I change my booking and how much does it cost?

Tickets and fares

What is the difference between Light, Value and Pro tickets and Light, Classic and Flex tickets?

Can I change my Light ticket if I pay something extra?

I need an invoice of my ticket. What should I do?

Can I change my ticket if I have already checked in?

How long is a ticket valid for?

Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?

What to do when I need a duplicate e-ticket receipt?

Is my ticket flexible?

I booked my ticket through American Airlines. How do I find my Finnair booking code?

How do I get my ticket?

Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

What should I do if my name on the ticket doesn’t match my passport?

Payments

Which payment cards can I use on board?

Are contactless payments onboard still possible with two-step authentication in place?

How can I pay for extra baggage or a seat?

What can I do if my payment failed?

What does the two-step authentication mean?

Is the two-step authentication required for all payments or is there a minimum price limit?

Why was my card charged twice?

Why should I enable advanced login?

Why can’t I buy tickets with a Visa card which is issued by a Chinese bank?

What is the Card Verification Code (CVC)?

I bought tickets online. Why is there an extra $1 (or the equivalent local currency) charge on my credit card?

How can I pay for my booking?

Can someone else pay for my ticket?

Can I pay for my ticket with PayPal?

Are there any additional charges for using a credit card?

I have enabled advanced login. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?

Can I choose which currency I pay with?

Finnair flight gift card

Can I extend the validity of my gift card?

How can I use two (or more) gift cards for one booking?

I want to pay for my flights with a Finnair flight gift card. Why is the option not available on the Payment page?

I have not received the gift card to my email. What should I do?

I have lost my gift card. How can I get the gift card number? 

Can I gift my gift card  to someone? Can I use my gift card for buying tickets to someone else?

Do I need to use the full value of the gift card?

How can I make a reservation using a gift card?

Can I purchase travel extras with the gift card? 

How can I buy a gift card? 

Can I pay for the Business Class upgrade with the gift card?

Do the flights need to take place before the expiration date of the gift card?

My gift card is in euros. Can I use it when buying a ticket that is priced in some other currency? 

I have paid for my ticket using a gift card. If I cancel my ticket, will I get a new gift card?

How do I check the value of my gift card?

Travel documents

How do I add the advance passenger information (API, TSA) required when travelling to, from or via the United States?

What is ESTA and how can I apply for it?

What ID do I need on a domestic flight within Finland?

What extra information do I have to give when travelling to the US?

What documents does a child need to travel?

To which countries do I need a passport and for how long does it need to be valid?

I lost my passport; can I travel with a temporary document?

Do I need a visa?

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