Frequently asked questions

Booking flights

I’d like to book for a group with Finnair, how can I do this?
How do I book for a baby that isn’t born yet?
How do I book flights if I only have one name?
How can I find the most competitive prices?
I have given an incorrect email address. How can I receive a new electronic ticket?
What are my responsibilities when I book via the internet?
Are there discounts for the over 65s?
How can I make a round-the-world reservation?
How do I find out which aircraft type operates my flight?
Can I pay my flights with a gift voucher?
Can I return from a different city/country?
Can I make a reservation by phone or chat?
Can I buy a ticket for somebody else on finnair.com?
What is an Emergency contact and how can I give it?
Why do I need to give my e-mail address and phone number when booking?
How much is a Youth or Senior ticket and how can I purchase it online?
Do I need to give my passport number at the time of booking?
How do I know whether the flight is operated by Finnair or by some partner airline?
Do you offer insurance?
Are there discounts for the disabled?
My child is 15 years of age. Can I book him an adult ticket?
How can I book an open return ticket?
I have a hyphen in my name. How should I spell it?
I want to hold my flights. Why is the option not available on the Payment page?
What are codeshare flights?
Does Finnair have Youth tickets?
How far in advance can I buy a ticket on finnair.com?
What to do if I forgot my password or it gives me an error?
Why is it that there are so many different fares for a single flight? What factors are responsible?
Are there any differences between child and adult tariffs?
Can I make a reservation without being logged in on finnair.com?
Do I have to type in the obligatory details every time I make a new reservation?
I’m booking flights for my family. I noticed that the price is lower when I make two separate bookings. Why is the price different?
Do I have to pay for my ticket immediately?
If I change my surname after, for example, getting married, can I still travel using my previous surname?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
Something went wrong with my booking. What should I do?

Managing bookings

How can I change my booking and how much does it cost?
How can I check my flight reservation?
How do I cancel my booking?
How do I change the destination of my booking?
I have bought my ticket from a travel agent. Can you help me with changes or cancellation?
What do I do if I want to change the person travelling?
What is my booking reference?
My friend and I made two separate bookings for the same flights. Can you combine our bookings?
There are two of us in the same reservation and one cannot travel. How can I cancel his trip?
Why can’t I log in to Manage booking?
I have already purchased a ticket for myself and now I want to take my child with me. How can I book a ticket for my child for the same flights?

Tickets and fares

Is my ticket flexible?
Can I change my ticket if I have already checked in?
Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?
I need an invoice of my ticket. What should I do?
What should I do if my name on the ticket doesn’t match my passport?
How long is a ticket valid for?
Why is a return ticket often more economical than a one-way ticket?
Does Finnair have student/youth tickets? Are students and youth entitled to an additional free baggage allowance?
I booked my ticket through American Airlines. How do I find my Finnair booking code?
What to do when I need a duplicate e-ticket receipt?
What is the difference between Light, Value and Pro tickets?
Can I change my Light ticket if I pay something extra?
How do I get my ticket?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

Payments

I bought tickets online. Why is there an extra $1 (or the equivalent local currency) charge on my credit card?
How can I pay for my booking?
How do I check the value of my gift voucher?
Are there any additional charges for using a credit card?
What is the Card Verification Code (CVC)?
Why should I enable advanced login?
I want to pay for my flights with a gift voucher. Why is the option not available on the Payment page?
Why can’t I buy tickets with a Visa card which is issued by a Chinese bank?
Why was my card charged twice?
How can I pay for extra baggage or a seat?
Can I pay for my ticket with PayPal?
I have enabled advanced login. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?
Can I choose which currency I pay with?
Can someone else pay for my ticket?
Which payment cards can I use on board?
How can I make a reservation using a gift card?

Travel documents

What extra information do I have to give when travelling to the US?
What documents does a child need to travel?
I lost my passport; can I travel with a temporary document?
What is ESTA and how can I apply for it?
How do I add the advance passenger information (API, TSA) required when travelling to, from or via the United States?
What ID do I need on a domestic flight within Finland?
Do I need a visa?
To which countries do I need a passport and for how long does it need to be valid?
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