Frequently asked questions

Booking flights

Do you offer insurance?
I’d like to book for a group with Finnair, how can I do this?
How do I book for a baby that isn’t born yet?
How do I book flights if I only have one name?
How can I find the most competitive prices?
I have given an incorrect email address. How can I receive a new electronic ticket?
Are there discounts for the over 65s?
What are my responsibilities when I book via the internet?
How can I make a round-the-world reservation?
Can I return from a different city/country?
How do I find out which aircraft type operates my flight?
Can I pay my flights with a gift voucher?
Can I make a reservation by phone or chat?
Can I buy a ticket for somebody else on finnair.com?
What is an Emergency contact and how can I give it?
Why do I need to give my e-mail address and phone number when booking?
Do I need to give my passport number at the time of booking?
How do I know whether the flight is operated by Finnair or by some partner airline?
How much is a Youth or Senior ticket and how can I purchase it online?
Are there discounts for the disabled?
My child is 15 years of age. Can I book him an adult ticket?
How can I book an open return ticket?
I have a hyphen in my name. How should I spell it?
I want to hold my flights. Why is the option not available on the Payment page?
What are codeshare flights?
Does Finnair have Youth tickets?
How far in advance can I buy a ticket on finnair.com?
What to do if I forgot my password or it gives me an error?
Are there any differences between child and adult tariffs?
Can I make a reservation without being logged in on finnair.com?
Why is it that there are so many different fares for a single flight? What factors are responsible?
Do I have to type in the obligatory details every time I make a new reservation?
I’m booking flights for my family. I noticed that the price is lower when I make two separate bookings. Why is the price different?
Do I have to pay for my ticket immediately?
If I change my surname after, for example, getting married, can I still travel using my previous surname?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
Something went wrong with my booking. What should I do?

Managing bookings

How can I change my booking and how much does it cost?
How can I check my flight reservation?
How do I cancel my booking?
How do I change the destination of my booking?
I have bought my ticket from a travel agent. Can you help me with changes or cancellation?
What do I do if I want to change the person travelling?
What is my booking reference?
My friend and I made two separate bookings for the same flights. Can you combine our bookings?
There are two of us in the same reservation and one cannot travel. How can I cancel his trip?
Why can’t I log in to Manage booking?
I have already purchased a ticket for myself and now I want to take my child with me. How can I book a ticket for my child for the same flights?

Tickets and fares

Can I change my Light ticket if I pay something extra?
What is the difference between Light, Value and Pro tickets and Light, Classic and Flex tickets?
What to do when I need a duplicate e-ticket receipt?
I need an invoice of my ticket. What should I do?
Can I change my ticket if I have already checked in?
Is my ticket flexible?
How long is a ticket valid for?
Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?
What should I do if my name on the ticket doesn’t match my passport?
Why is a return ticket often more economical than a one-way ticket?
Does Finnair have student/youth tickets? Are students and youth entitled to an additional free baggage allowance?
I booked my ticket through American Airlines. How do I find my Finnair booking code?
How do I get my ticket?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

Payments

I bought tickets online. Why is there an extra $1 (or the equivalent local currency) charge on my credit card?
How can I pay for my booking?
Are there any additional charges for using a credit card?
How do I check the value of my gift voucher?
What is the Card Verification Code (CVC)?
Why should I enable advanced login?
I want to pay for my flights with a gift voucher. Why is the option not available on the Payment page?
Why was my card charged twice?
Why can’t I buy tickets with a Visa card which is issued by a Chinese bank?
Can I pay for my ticket with PayPal?
How can I pay for extra baggage or a seat?
I have enabled advanced login. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?
Can I choose which currency I pay with?
Can someone else pay for my ticket?
Which payment cards can I use on board?
How can I make a reservation using a gift card?

Travel documents

What extra information do I have to give when travelling to the US?
What documents does a child need to travel?
I lost my passport; can I travel with a temporary document?
What is ESTA and how can I apply for it?
How do I add the advance passenger information (API, TSA) required when travelling to, from or via the United States?
What ID do I need on a domestic flight within Finland?
Do I need a visa?
To which countries do I need a passport and for how long does it need to be valid?
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