Finnair Plus - Frequently asked questions | Finnair

Frequently asked questions

Finnair Plus

Earning and using points

Can I shop on board or pre-order shopping items for Finnair flights?

I have upgraded my flight to Business Class with Finnair Plus points. If I change the flight, will the upgrade be transferred to my new flight automatically?

If I buy flight tickets on the Finnair website, do I get Finnair Plus points even from flights that are not operated by Finnair?

Can I buy Award Points?

Where can I check how many Finnair Plus points I need in order to book award flights?

How can I claim missing points?

How can I check how many Finnair Plus points I earn for my flight?

What is the difference between tier points and award points?

Can I transfer points to someone else?

How can I use my Finnair Plus points to book a flight?

Can I use my points for Finnair Plus partners’ services?

Can I use Finnair Plus points or a flight gift card to pay for extra baggage or a seat?

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still claim my points?

I requested an upgrade with my Finnair Plus points, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?

Is there a limit to transferring points?

When do my award points expire?

Is it possible to get my points back after I’ve transferred them to another member?

I paid for the entire reservation for my family. Can I earn points from all of their flights to my Finnair Plus account?

Can I pay the change fee with Finnair Plus points?

Can I use Finnair Plus points to pay for my extra bags?

Finnair Plus membership

How do I qualify for the next Finnair Plus tier?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one checked bag free of charge when travelling with a Light ticket?

Which airlines are members of oneworld?

How can I discontinue my Finnair Plus membership?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

My contact details have changed, how can I update them?

My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?

Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?

How do I find out my Finnair Plus point balance?

Where can I find information about current and upcoming benefits?

How can I join Finnair Plus?

I’ve lost my Finnair Plus card – What should I do?

How can I add my Finnair Plus number to my existing reservation?

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