Finnair Plus help and support

Finnair Plus

Collecting Avios and tier points

What are Avios?

What are tier points?

What is the difference between Avios and tier points?

How do I find out my Avios and tier point balance?

How can I check how many Avios I collect from my flight?

How can I claim missing Avios?

Can I buy Avios?

How can I add my Finnair Plus number to my existing reservation?

I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?

Can I collect Avios if my flight is cancelled and I am rerouted with another airline?

If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect Avios?

How can I book hotel accomodation to collect Avios?

Do Avios transfers extend the validity of my Avios?

When do my Avios expire?

Finnair Plus account

I disabled two-factor authentication via text message and now I can no longer see it as an option. How can I use it?

How can I find my Finnair Plus membership number?

How can I join Finnair Plus?

I tried to join Finnair Plus but didn’t get the verification email. What should I do?

How can I change the name saved to my Finnair Plus profile?

How can I discontinue my Finnair Plus membership?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

My contact details have changed, how can I update them?

Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?

I’ve lost my Finnair Plus card – What should I do?

Finnair Plus tiers and benefits

What are upgrade benefits?

Where can I find information about current and upcoming Finnair Plus benefits?

Which airlines are members of oneworld?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one checked bag free of charge when travelling with a Light ticket?

My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?

How do I qualify for the next Finnair Plus tier?

Transferring Avios

How many Avios can I transfer between loyalty programmes?

Is there a limit to transferring Avios between Finnair Plus members?

Why do I need two‑factor authentication to link accounts?

Which programmes can I link to Finnair Plus?

Does it cost something to transfer Avios between Finnair Plus and another loyalty programme using Avios?

Can I unlink my Finnair Plus account from another loyalty programme account?

Can I link more than one loyalty programme to Finnair Plus?

Is it possible to get my Avios back after I’ve transferred them to another member?

Can I transfer Avios to someone else?

Two-factor authentication for Finnair Plus

What if I don’t receive the verification code for two-factor authentication?

Can I switch to another two-factor authentication method for Finnair Plus?

What’s an authenticator app and how can I use it for Finnair Plus?

What if I can’t access my email or authenticator app when logging in to Finnair Plus?

Using Avios

Can I use Avios to pay for my extra bags or seat?

Can I shop on board or pre-order shopping items for Finnair flights?

I have upgraded my flight to Business Class with Avios. If I change the flight, will the upgrade be transferred to my new flight automatically?

I requested an upgrade with my Avios, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?

Can I pay the change fee with Avios?

Can I use my Avios for Finnair Plus partners’ services?

How can I use my Avios to book a flight?

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