Frequently asked questions

Customer service

Contact and feedback

How can I report a mistake or give feedback about Finnair’s website?
How can I contact Finnair in China/France, etc.?
How can I chat with Finnair Customer service?
How can I subscribe/unsubscribe to Finnair Newsletter?

Claims & Compensation

Why have I not received a refund yet?
I have paid for an extra baggage and finally I don’t need to bring any. Can I get a refund?
How long does it take to receive compensation?
How do I ask for a reimbursement of the amount paid for an advanced seat?
How do I apply for compensation for delayed or damaged baggage?
How do I claim a ticket refund?
How do I give feedback/make a claim?

Lost property

Who do I contact if I have lost property at an airport or on board a Finnair flight?
What should I do if my baggage is lost or damaged?
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