Customer service - Frequently asked questions | Finnair

Frequently asked questions

Customer service

Contact and feedback

How can I chat with Finnair Customer service?

How can I subscribe or unsubscribe to Finnair Newsletter?

How can I report a mistake or give feedback about Finnair’s website?

How can I contact Finnair in China/France, etc.?

Claims & Compensation

How can I track the status of my refund request?

How do I claim a ticket refund?

How do I ask for a reimbursement of the amount paid for an advanced seat?

What is the current status of refunds in Russia and Belarus?

Can I get a refund for the extra baggage I already paid for?

My purchase has been made in Russian ruble (RUB) but with a credit card issued outside of Russia – how can I receive my refund?

My purchase has been made in Russian ruble (RUB), with a credit card issued in Russia – can I request my refund with an alternative form of payment?

Why have I not received a refund yet?

How do I give feedback/make a claim?

How do I apply for compensation for delayed or damaged baggage?

How long does it take to receive compensation?

Lost property

What should I do if my baggage is lost or damaged?

Who do I contact if I have lost property at an airport or on board a Finnair flight?

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