Customer service - Frequently asked questions | Finnair

Frequently asked questions

Customer service

Claims & Compensation

How do I give feedback/make a claim?

How do I apply for compensation for delayed or damaged baggage?

How long does it take to receive compensation?

Contact and feedback

Can I take pictures and videos during flights?

Who should I contact if I have booked a hotel as a travel extra?

What happens if a passenger behaves in a disruptive way?

Who should I contact if I have booked a rental car or airport transfer as a travel extra?

How can I report a mistake or give feedback about Finnair’s website?

How can I contact Finnair in China/France, etc.?

How can I subscribe or unsubscribe to Finnair newsletter?

How can I chat with Finnair Customer service?

Lost property

Who do I contact if I have lost property at an airport or on board a Finnair flight?

Refunds

Can I get a refund for my travel extras?

When is the last moment to cancel my booking? Can I cancel after the flight has departed?

I paid with Avios. How will I receive my refund?

I paid with a gift card. How will I receive my refund?

I paid using multiple payment methods. How will I receive my refund?

I no longer have the card I used to pay for my booking. How will I receive my refund?

I have a round-trip booking and want to cancel my return flight after using the departure flight. How will my refund be calculated?

How do I cancel my booking in the app?

How can I get the invoice for my refund?

Can I get a refund for the extra baggage I already paid for?

How can I track the status of my refund request?

Why have I not received a refund yet?

How do I claim a ticket refund?

How do I ask for a refund for my paid seat?

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