Frequently asked questions

Airport & Flights

At the airport

How do I proceed at the airport if I have done the check-in in advance with my computer or mobile phone?
From which terminal does my flight depart?
Is there a place where I can sleep at Helsinki Airport?
From which gate does my flight depart?
How long before the flight departure should I be at the airport?

Connecting flights

I am changing planes at Helsinki Airport and I have only 40 minutes to transfer. Will I make the connecting flight?
What happens if I miss the connection during the transfer?
How much time do I need to transfer at Helsinki Airport?

Delayed, cancelled and overbooked flights

My flight is overbooked. How do you decide who gets on the plane?
What happens if my flight is cancelled or delayed?

Finnair lounges

Can I bring my child to the lounge?
Can I use the lounge in the non-Schengen area if my flight departs from the Schengen area? 
Do you have airport lounges?
How can I buy a lounge access?

Flight status

Is my flight leaving on time?

Missing a flight

What do I do if I miss my flight?
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