Frequently asked questions

Why was my pre-paid seat changed?

The version and type of aircraft may vary between the date of purchase and date of departure depending on forecasts, the amount of reservations and the operational situation.

For operational, safety or security reasons, requested seats cannot be guaranteed and sometimes we may need to rearrange seats even after boarding the aircraft.

If we have to change your seat, we do our best to find a similar type of seat, such as a window seat, for you.

Find more information about our seat types on different flights

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