Frequently asked questions

My child will be travelling alone. At the airport, where do I take him/her?

Please take your child to the check-in desk. At Helsinki Airport there is a dedicated check-in desk for passengers needing assistance. The desk is labelled "Special Passengers" and it is also marked with the corresponding international symbols.

We recommend that you arrive at the airport well before the departure, so that there is sufficient time to fill in our advice form for unaccompanied minors. Please see the UM Handling Advice in advance.

The staff at the desk will give your child a neck bag and put into it all the documents he or she will need during the journey, such as the UM Handling Advice form, flight tickets, identification papers and a visa.

At Helsinki Airport it is possible to accompany the child all the way to the departure gate, provided that you have your passport with you. If you wish to do this, please consult the check-in desk.

Please stay at the airport until your child's flight has departed.

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