Feedback and claims

Thank you for sharing your thoughts about our services. It is valuable to us in developing our services further.

Please note that we are unable to respond to questions about your current or upcoming travel via this feedback form. If you have any questions related to your reservation, please see our FAQ or contact your nearest Finnair office. To change your travel dates, please go to Manage booking. If you would like to change your travel date on a cancelled flight, please contact our customer service. If your flight has been cancelled e.g. due to the coronavirus situation and you wish to request for refund of the unused part of your ticket, you can do it by filling in this form.

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Retrieve feedback

Your feedback

If you have additional information or comments about an existing case or if you want to submit a document, please proceed to Retrieve feedback form.

If you’re submitting a claim, please contact us within 2 months of the flight date. If you want to apply for compensation for your delayed baggage, please contact your insurance company or send us a request within 21 days of receiving your baggage.

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Feedback concerns *

In case your feedback concerns a particular flight or booking, please fill in the details below.

My feedback concerns a particular flight or booking

Flight date *

Flight number of your first flight *

Departure city

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Booking reference

Your personal details

First name *

Family name *

Language *

Email address *

Country or region

Phone number

Your feedback

You can add attachments (receipts or other documents) to your case on the next page. Please click "Submit" first.

Feedback *

At Finnair customer service, we collect personal data only for the purposes of handling our customers’ feedback and claims. Please note that your reply in any written free text field is stored. Don’t write any personal information such as your social security number, bank account details, state of health or any other information that is not essential for the handling of your feedback.

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