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Finnair Plus services are unavailable on 22 April 2025 3–7 a.m. UTC+3 because of a planned service break. Finnair for Business login is also unavailable.
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Sports equipment and other special baggage
Extra baggage fees
Restricted items
Lost, delayed or damaged baggage
Baggage between airlines
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Seats on long-haul flights
Seats on short-haul flights
Upgrade
Travel extras for your trip
Finnair Cancellation Cover
Nordic Kitchen: meals and beverages
Long-haul meals
Business Class menus on long-haul flights
Short-haul meals
Pre-order meals
Special diets and food allergies
Travelling with children
Before your flight
At the airport
During the flight
Travelling with pets
Special assistance and health
Travelling with medical conditions and accessibility needs
Special assistance
Wheelchairs, other mobility aids and medical devices
Assistance dogs
Travelling while pregnant
Children travelling alone and young travellers
Travel documents
Travel documents to the USA, UK, Canada and Australia
Travel requirements for your trip
Travel & fly
Sustainable travel
Join us in reducing CO2 emissions
Climate targets backed by science
Decreasing consumption
Check-in for Finnair flights
Check-in in advance
Check-in at the airport
Bag Drop
Travelling at Helsinki Airport
Transport to and from the airport
Connecting flights
Security check
Finnair Lounges at Helsinki Airport
Lounges around the world
Finnair travel classes
Finnair ticket types
Finnair Business Class
Finnair Premium Economy
Finnair Economy Class
Upgrade your travel class
Finnair cabins
Embraer cabin
Long-haul cabin
In-flight entertainment and Wi-Fi
In-flight entertainment
Wi-Fi
Flight information
Travel updates
Archived travel information
Timetables
In case of disruption
How to change your flights
Finnair fleet
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Customer support
Help and contacts
Contact and request forms
Frequently asked questions
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Finnair Plus
Welcome to Finnair Plus
A new era for Finnair Plus
Finnair Plus rules
Membership tiers and benefits
Finnair Plus Basic
Finnair Plus Silver
Finnair Plus Gold
Finnair Plus Platinum
Finnair Plus Platinum Lumo
Finnair Plus Lifetime
Finnair Plus Junior
Collect and use Avios
What are Avios and tier points?
Collect Avios and tier points from flights
Collect Avios from partner services
Use Avios on Finnair award flights
Use Avios on award flights with partners
Use Avios on travel class upgrade
Use Avios on Finnair Plus partners
Buy, exchange or transfer Avios
Transfer Avios between Finnair and British Airways
Finnair Plus help and support
Frequently asked questions
Travel class upgrades for members
Claim missing Avios
Forgotten password
Finnair for Business
Finnair for Business
PrioFlex
Download VAT receipt
Contact us
Join Finnair for Business
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Airport & Flights
Animals
Baggage
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All questions
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Airport & Flights
Animals
Baggage
Bookings & Payments
Bus connections for Tampere and Turku
Check-in & Boarding
Children
Customer service
Entertainment & Internet access
Finnair for Business
Finnair Plus
Food & Diets
Health & Medical issues
Seats & Travel classes
Airport & flights
What happens if my flight is cancelled or delayed?
What do I do if I miss my flight?
How much time do I need to transfer at Helsinki Airport?
Finnair informed me about a schedule change. Do I need to do something?
How can I buy lounge access?
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Animals
I am travelling with a pet. Can I check-in online?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?
I’m travelling with my pet. Can I still bring carry-on baggage?
How much will it cost to transport my pet?
How do I travel with an assistance or service dog?
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Baggage
Will my carry-on baggage be measured?
Can I combine my baggage allowance with someone?
Can I bring batteries or power banks with me to the airplane?
Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?
What is a heavy bag?
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Bookings & Payments
Something went wrong with my booking. What should I do?
How can I make a reservation using a gift card?
To which countries do I need a passport and for how long does it need to be valid?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
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Bus connections for Tampere and Turku
How can I travel to or from Tampere and Turku?
Can I book a seat on the bus in advance?
What is the schedule for flights and the bus connection?
I have already booked flights. Can I add the bus connection to my booking?
Can I collect Avios from the bus journey?
Can I travel on my connecting flight even though I don't use the bus connection?
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Check-in & Boarding
I’m having trouble checking in online. Where can I get help?
How does the Self-service Bag Drop work?
Do I need to print my boarding pass?
I checked in online, but my status is stand-by. What does it mean?
How do I check in at the airport?
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Children
What are the requirements for a child travelling alone?
Why isn’t it possible to buy a ticket online for a child travelling alone?
What happens if an infant turns 2 years during the trip?
My child is travelling with his/her grandparents. Do I need to write a consent letter?
How do I book a baby basket?
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Customer service
How do I give feedback/make a claim?
How can I chat with Finnair Customer service?
How do I claim a ticket refund?
How do I ask for a refund for my paid seat?
Why have I not received a refund yet?
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Entertainment & Internet on board
Is there internet access onboard?
What entertainment do you provide for children?
Can I use a Bluetooth device during the flight?
Can I charge my laptop or mobile phone on the aircraft?
What electronic devices can I use during the flight?
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Finnair for Business
What is Finnair for Business?
Is there a membership fee for Finnair for Business?
Where can I get a VAT receipt for the booking?
We have just submitted the registration form. How long does it take for the account to get activated?
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Finnair Plus
Can I transfer Avios to someone else?
How can I claim missing Avios?
When do my Avios expire?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?
How can I check how many Avios I earn for my flight?
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Food & Diets
How can I order special meals?
Can I travel on a Finnair flight when I am allergic to nuts?
Can I bring my own food on board?
Is there baby food available on board?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?
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Heath & Medical issues
Is it possible to borrow a wheelchair at the airport?
Can I take my medication along as carry-on baggage?
Can I travel on a Finnair flight when I am pregnant?
Is it possible to have assistance at the airport for elderly customers?
What do I do if I fall ill before my flight?
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Seats & Travel classes
Why was my pre-paid seat changed?
I’m travelling with my family/friend. How can we be seated together?
How can I book a seat if I’m travelling in a group?
How can I upgrade my booking to Business Class or Premium Economy?
What kind of seats do you have in Business Class on flights within Europe and the Middle East?
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