Your guide dog, hearing dog or service dog is warmly welcome to travel with you on board all our flights free of charge. On flights to and from the USA, also your emotional support dog can travel with you.
Assistance and service dogs
Your assistance dog can travel in the floor space in front of your seat. When the fasten safety belt sign is on, the dog should be placed under the seat in front of you. In case you’re wondering if there is enough room for your dog in the cabin, please contact our customer service to have more information.
Please let us know about your dog at least 48 hours before your flight through the special assistance form or by contacting our customer service. We will ask some details about your dog, including its breed and size. We will then confirm that your dog is allowed on board, and you can start your journey with peace of mind.
We hope that this checklist will help you to prepare for your flight with your assistance dog:
- To ensure smooth departure and arrival to your destination, please make sure that your dog complies with all the sanitary requirements in the departure and arrival countries.
- As flying can be exciting for animals, it is good to make sure that your dog is comfortable with travelling and accustomed to different circumstances on the way.
- To show others that your dog is travelling on duty, we recommend it wears a harness or something similar.
Emotional support dogs
Your emotional support dog can travel with you on flights to and from the USA.
To travel with an emotional support dog, we ask you to inform us about your dog in advance with the required documents at least 48 hours before departure.
Please provide us with a letter from a registered psychiatric or mental health professional stating that
- you have a mental or emotional disability that is recognised in the Diagnostic and Statistical Manual of Mental Disorders (DSM)
- you need your emotional support animal to accompany you for air travel or for activity at your destination, and
- the assessment is provided by a licensed mental health professional and you are under his or her professional care.
The letter should not be older than one year from the date of your scheduled initial flight, and it should also include the date and type of the professional license and the jurisdiction or state in which the license was issued.
In addition, we ask you to prove that your dog is individually trained to work as an emotional support animal.
Please bear in mind that for safety reasons we cannot allow dogs to travel in the cabin if they are too large, cause a significant disruption of cabin service or pose a health or safety threat to other passengers.
If your dog does not meet these criteria, it can travel as a normal pet.