Customer care and contact information | Finnair

Customer care and contact information

Our customer service is getting an exceptionally large number of contacts, and thus the waiting time may be long. We are very sorry for the inconvenience.
  • We are unable to answer calls regarding travel restrictions or travel documents. You can check the travel requirements map or the local authorities web pages in your destination country.
  • The fastest way to book tickets and travel extras is via finnair.com or Finnair mobile app.
  • You can make changes to your existing reservation in Manage booking.
  • You’ll find answers to many general questions also via our chatbot and FAQ section.

Help and contacts

Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

Call our customer service centre

International

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1,70/answered call + local network charge)

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Finnair Plus program:

Phone: +358 9 818 888

Mon–Fri 8 a.m.–6 p.m.
 


Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.


Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.


Finnair Group switchboard

Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.


Agent info and Medadesk for travel agents

Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.



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