Cancellation cover claim

You can use this form to apply for a refund if you have purchased Finnair Cancellation Cover during the flight booking and you were not able to travel due to sickness. Cancellation Cover applies to the original flight cost and any prepaid flight-related Finnair extra services.

Please note that a medical certificate is required as proof of sickness. Please add it to this form together with your information.

Please also note that you need to cancel your flight booking before you can apply for a refund.

For more information about Cancellation Cover, please read the terms and conditions.

If you don’t have the Finnair Cancellation Cover and would like to apply for a refund for your flights or travel extras, please use the regular refund form.

* Mandatory fields

Booking details

Booking reference *

Ticket number *

Departure city

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Destination city

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Departure date

Return date

Your details

First name *

Family name *

Email address *

Phone number

Country or region

Claim

I’m applying for a refund for

Departure and return flights

Return flight

I’m applying for a refund for the following passengers In addition to yourself, please name all the other passengers in the same booking reference who could not travel due to sickness.

Attach medical certificate *

Choose file

For the purposes of handling this claim, I give Finnair permission to process my health-related information in the medical certificate. *

Privacy policy link

See our privacy policy for more information on personal data processing at Finnair.

Payment information

Bank account number (fill in only if the ticket was not paid with a credit card)

Bank account number (IBAN)

BIC/SWIFT

Bank account holder (if different)

Bank name

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