Frequently Asked Questions

You’ll find comprehensive information about all the latest benefits on the Finnair Plus website under About Finnair Plus. The best way to find out about upcoming offers is to subscribe to the Finnair Plus newsletter – just go to the Finnair Plus website and click My Finnair Plus Account / Update Your Profile.

You can retrieve your forgotten password here. To do so, you only need your username and last name. Your username is your membership number without the AY prefix and with no spaces between the numbers. You’ll receive the new password by email or as a text message. You can change the password you receive by signing in to your member profile, choosing ‘Update profile’ and writing your new password in the ‘Choose your password’ box.

Finnair Plus membership is personal, so collective membership for families or businesses is not possible. However, you can transfer award points to family members for a service fee. You can transfer points through our online service or by contacting the Finnair Plus Service Center.

To update your contact information and other account details, or give us permission to contact you via e-mail or text message, please log in to the Finnair Plus website and click My Finnair Plus Account.

You’ll find your current point balance in your Finnair Plus newsletter, which you’ll receive once a month via e-mail. Alternatively, you can check your online point statement, which shows you how many tier and award points you’ve earned, as well as when they’re going to expire – just log in to the Finnair Plus website and click Point info. If some of your award points are about to expire, don’t worry, as there’s plenty of great ways to spend them – why not try the Finnair PlusShop?

You earn award points when you take scheduled flights operated by Finnair and the other oneworld airlines, or buy products and services from Finnair Plus partners. There’s plenty of exciting ways to spend your award points on Finnair Plus awards.

You earn tier points when you take Finnair flights or scheduled international flights operated by oneworld airlines. Collecting tier points allows you to move up through the Finnair Plus membership tiers – with each tier upgrade, you’ll get access to even more varied and valuable benefits.

There are four Finnair Plus tiers – Basic, Silver, Gold and Platinum. In order to move from one tier to the next, you need to collect sufficient tier points by taking flights operated by Finnair or the other oneworld airlines. You can check your tracking period and your point balance by logging in to the Finnair Plus website and clicking My Finnair Plus Account / Point info.

If you need some extra tier points to stay in your current tier or move up to the next, you can exchange award points for tier points. 15,000 award points can be exchanged for 5,000 tier points. You can exchange points through our online service or by calling the Finnair Plus Service Center. A service charge of €20 will be collected for each transfer.

You can order a replacement Finnair Plus membership card through the Finnair Plus website or by calling the Finnair Plus Service Center on +358 9 818 888 (Monday to Friday, 8:00 am to 7:00 pm, and Saturday, 9:00 am to 4:00 pm). Before you order your replacement card, please make sure that your address details are up to date in your Finnair Plus profile. You’ll receive your replacement card by post in approximately three weeks, but in the meantime, you can continue to use your Finnair Plus membership number as usual – your number will not change when you get a new card.

If you’ve lost your Finnair Plus credit card, please contact the card issuer immediately.

You move from tier to tier by collecting tier points. In order to move up to the Silver tier, you need to collect 40,000 tier points during your personal 12-month tracking period. You earn tier points when you take scheduled flights operated by Finnair or the other oneworld airlines.

When you buy products and services from Finnair Plus partners, you earn award points, which you can spend on Finnair Plus awards. Unlike tier points, award points do not allow you to move up through the Finnair Plus membership tiers.

You can check your award and tier point balance, as well as your tracking period, by logging in to the Finnair Plus website and clicking My Finnair Plus Account / Point info.

We’ll send you your Finnair Plus Basic membership card automatically, and it should arrive no later than one month after your 18th birthday. Any award points that you’ve collected during your Finnair Plus Junior membership are valid for three years from the date that you become a standard Finnair Plus member.

If you need some extra tier points to stay in your current Finnair Plus membership tier or move up to the next tier, you can exchange award points for tier points. 15,000 award points can be exchanged for 5,000 tier points. You can exchange points via the Finnair Plus Service Center, on +358 9 818 888 (Monday to Friday, 8:00 am to 7:00 pm, and Saturday, 9:00 am to 4:00 pm). There is a service fee of €20 for each exchange.

Your Silver tier membership is valid for 12 months. In order to renew your membership, you need to collect 40,000 tier points during your current tracking period.