Health and safety measures | Finnair Singapore

Safe travel during coronavirus

Checklist for safe travelling

Below you'll find advice on what to do before, during and after your flight for travelling safely. Get to know our numerous health and safety measures designed to ensure your well-being throughout the journey.

Before travel 

Check entry requirements 

When planning and preparing for your travel, check the travel requirements and guidelines for your destination on our interactive map and on the country's government or embassy website. For travel to Finland, you can find a detailed overview here.

Corona testing

Some countries require a negative corona test result before you can board the aircraft. We want to ensure you easy and affordable access to the testing services. Check for more here.

Update your contact details 

We’ll contact you personally via SMS and/or email if there are any changes to your flight. Please go to Manage booking and check that we have your up-to-date contact information. 

Check in online 

We recommend you check in online or through Finnair app to save time and to avoid queues at the airport. If you checked in in advance and already received your boarding pass, you can go directly to the bag drop or to your boarding gate via security. Please remember to print your bag tag at the check-in kiosk before dropping your baggage at the self-service counter. Depending on your destination’s travel requirements, we may still check your coronavirus related documents at your boarding gate.

If you checked in in advance and did not receive your boarding pass, you will receive it at the airport check-in area from our ground crew after presenting the required coronavirus related documents. Please reserve enough time for this.

Pack light 

Packing light is a good idea, as baggage handling increases the time you spend and the contacts you have at the airport. 

Changed carry-on baggage allowance 

Please note that we have temporarily changed our carry-on baggage policy to smoothen the boarding. In Business Class, you can bring two pieces of carry-on baggage onboard and a smaller personal item. In Economy Class, all customers are allowed to bring one piece of carry-on baggage and a smaller personal item. The allowed, new dimensions for a carry-on bag are 55 x 40 x 23cm and for a personal item 40 x 30 x 15cm. 

Reserve masks with you 

In accordance with our safety instructions (mentioned also in our conditions of carriage 7.1.10), you are required to wear a mask covering your mouth and nose at airports in Finland, at all Finnair service points in other airports, when you board the aircraft and during the flight. Please bring your own masks with you. This can be a surgical mask, a valveless FFP2 or FFP3 mask or another kind of valveless mask following the equivalent standards (N95). Please note that we do not accept masks made of fabric, face shields, masks with a valve or scarves used as a mask, as they allow air to escape and do not provide comparable protection. Kids under 7 years old don’t need to wear a mask. However, please be advised that on our flights to/from the USA, all passengers above the age of 2 must wear a mask.

If you have a medical condition that prevents you from wearing a mask, please let us know at least 72 hours before your flight. Please fill in the whole form together with your doctor. It is good to know that travelling without a mask on our flights requires that you have a negative coronavirus test for both outbound and inbound flights. If you have flights with other airlines, please check also their policies before your journey.

Arrive at the airport early 

We recommend you arrive at the airport latest 2 hours before your flight. For the flights to the USA, we ask you to be at the airport 3 hours before your departure. Due to the pandemic, we have extra travel document checks and other changes in our airport services. We advise you to allow extra time for these – also when travelling on a domestic flight within Finland. 

Helsinki Airport’s traffic arrangements have changed as of 2.3.2021 and all taxi traffic and passenger drop-off and pick-up are at Terminal 1. As all Finnair flights depart from Terminal 2, you will need to walk about 300 meters from Terminal 1 to Terminal 2.

Pre-order meals and shopping 

For European flights, you can pre-order a tasty meal or a delicious sandwich depending on your route. See the selection here. Duty-free shopping is not currently available.

Stay home if you feel unwell

Please note that anyone with symptoms of a coronavirus infection (covid-19) will be denied boarding. Check our flexible ticket change policy here

At the airport

Terminal information 

Terminal changes at airports are currently possible. We recommend checking the terminal information from the airport’s website. 

Keep distance 

For your safety, please keep distance from other customers at all times. At Helsinki Airport, floor stickers will help you. You can see the health and hygiene plan for airports in Finland on Finavia’s website

Wearing a mask 

At Helsinki Airport, customer service points have plastic screens and our ground crew wear surgical masks. Finavia and Finnair require you to wear a mask at all times at airports in Finland and at Finnair service points in other airports as well.

Disinfection 

Help yourself with a hand sanitiser that is available both at check-in and at the gate area.  

Favour self-service 

We have changed our airport services to reduce direct contact between our customers and the ground crew and ask you to favour self-service channels whenever possible. When visiting our check-in desk, please show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach the tag to your bag yourself. 

Priority services 

Priority Security at Helsinki Airport is open for eligible customers during peak hours: Monday–Saturday from 4:30–8:30 a.m., Sunday from 5:30–7:30 a.m. and every day from 2–4 p.m. Please note that the availability of Priority Security service may be different at other airports. Check your boarding pass to find out when the Priority Security service is available for you at other airports in addition to Helsinki Airport.

The car service for Finnair Plus Platinum Lumo members is unavailable until further notice.

Security control 

In the security control, please remove tablets, laptops, power banks and other devices containing batteries out of your bag for x-ray scanning. Learn about Finavia’s hygiene measures at Helsinki Airport here.

Prefer card payments 

Please note that cash payments are currently not possible at Finnair airport service points. 

Lounge services 

We will open our Finnair Business Lounge in the non-Schengen area at Helsinki Airport on 4 October with limited opening hours from noon to 6 p.m. daily. From 1 November onwards, it will be open with full opening hours from 6 a.m. to midnight every day.

Our Finnair Lounge in the Schengen area is open with full opening hours from 5:30 a.m. to 11:30 p.m. every day.  Please note that the lounge entrance is temporarily located by Gate 26. Our Finnair Platinum Wing remains closed for now, but we look forward to being able to open it soon. It is good to know that there may be changes also in lounge services at other airports.

When boarding

New boarding order 

To minimize unnecessary contacts and movement in the cabin, we start the boarding from the rear end of the aircraft. Priority boarding is available for our Business Class customers on long-haul flights, but otherwise, the service is temporarily discontinued. 

Extra checks 

Depending on your destination, we may have extra travel document checks or temperature screening required by the destination authorities when boarding. Please note also that anyone with symptoms of a respiratory infection will be denied boarding. 

Keep distance 

For your safety, please keep distance from other customers at all times. Our crew reviews seating at the gate and customers are seated far away from each other whenever possible. Families can, of course, sit together. At Helsinki Airport, in bus transportation, we carry fewer customers in each bus than usually to help you to keep the distance. 

Wearing a mask 

You are required to wear a mask that covers your mouth and nose at all times at airports in Finland and at Finnair service points at other airports as well including when boarding the aircraft and during the flight. Please bring your own masks, as your boarding can be denied without a mask.

During flight

Wearing a mask 

Our cabin crew wear surgical masks during the flight, and also you are required to wear a mask from boarding to leaving the aircraft. You can remove the mask while you’re eating or drinking for a limited time. Children under the age of 7 are not required to wear a mask. However, please be advised that on our flights to/from the USA, all passengers above the age of 2 must wear a mask. Check tips for wearing a mask comfortably here

Carry-on baggage 

We encourage you to store your carry-on baggage under the seat in front of you so that you don’t have to stand up during the flight to get items from the overhead lockers. 

Cleanliness 

We clean our aircraft at every “turn” when the aircraft is on the ground. We also provide you with a Kyrö hand sanitiser onboard. 

Meal service 

We have refreshed our in-flight meal and drink service on our flights. See here what we serve on our flights. Nordic Kitchen Onboard menu is available again on our flights from 1 September 2021 onwards. If you would like to enjoy a fresh sandwich or a meal on board, please see our pre-order selection.

Movement in the cabin 

Please avoid unnecessary movement in the cabin. If you need to move around for medical reasons, it’s of course permitted. Toilet visits are naturally allowed, but we ask you not to queue on the aisle. 

Shopping onboard 

There are no duty-free sales onboard. It is also good to know that cash payments are not possible during the flight.

Connecting flights

Check transit restrictions

Transit restrictions apply in some countries, so make sure to check the rules for your transit country beforehand. Use our travel requirements map or read more about transferring to a connecting flight in Finland here.

Reserve extra time

It is a good idea to reserve some extra time to proceed to the gate of your connecting flight. You can check the departure gate for your next flight through airport monitors. At Helsinki Airport all flights depart from the same terminal building. 

Prepare for extra border controls

Depending on your origin and destination countries, please prepare for extra border controls at the airport when transferring to your connecting flight.

Upon arrival 

Deboard in groups 

Exiting the aircraft will happen in a new order in smaller groups. 

Entry requirements 

Pay attention to the authorities’ entry requirements and recommendations in your destination. In some countries, for example, temperature screening is possible upon arrival, and you may be required to use a mask in public areas.

Arriving in Finland and Helsinki Airport

Finavia and Finnair require you to continue wearing a mask also at airports in Finland. Also, please keep distance from others at all times and pay attention to hand hygiene.

Travelling to Finland has eased, with Finland’s relaxed travel guidance as of 26 July 2021. Please read our travel update about travelling to Finland for more specific information. Finavia’s instructions for Helsinki Airport are here.

Please sign in to FINENTRY service to get personalized guidance for entry to Finland and also to smoothen the arrival to the country.

Responsible travel 

We can together make travelling safer by acting responsibly while travelling and during the time in the destination. See more tips for responsible travel here

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