Customer care and contact information
Frequently asked questions
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Finland customer service
Phone: +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)
Customer Feedback and Claims
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400 (local network charge / mobile call charge)
Open: Mon–Fri 9 a.m.–5 p.m.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.