Help and contacts

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Phone: +65 60374533

Open:

• In Chinese: Mon–Fri 9 a.m.–6 p.m.
• In English: 24/7

Chat is available 24/7.

All times are local.

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that a local network fee is also charged by minute during the waiting time and during the call.

• In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
• In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

• In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
• In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Avios, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Finnair Plus program: Claim missing Avios:

Please use our claim missing Avios form.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

If you’ve left something on a Finnair aircraft arriving at Helsinki Airport

Items left on Finnair flights or lost at Helsinki Airport are taken to the Excess Baggage Company service desk at Helsinki Airport. You can enquire about your item online at www.lostproperty.org (choose Airport / Airline).

Tobacco products and alcohol left on the aircraft are given to Helsinki Airport Customs Passenger Control.

If you’ve left something at other airports in Finland, please contact the airport information desk. You can find contact details on each airport’s website.

If you’ve left something on a Finnair aircraft while it was outside of Finland

Contact the local airport’s lost and found office.

If you’ve left your passport on Finnair flights

If you’ve lost a passport on a Finnair flight to or from the non-Schengen area, it will be given to Finnish Border Control. Passports left on flights within the Schengen area will be given to the Excess Baggage Company.