Travel updates

August 21, 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes starting August 23, if necessary.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

You can check your passenger rights here.

We apologize for any inconvenience!

August 19, 2019

The European Aviation Safety Agency EASA and the US Federal Aviation Administration have issued instructions regarding the 15-inch MacBook Pro units manufactured between Sept 2015 and Feb 2017 that are subject to the recall by Apple on June 20, 2019 due to battery issues.  

Such devices are not allowed in checked-in baggage or onboard on Finnair flights before their batteries have been replaced. Customers are responsible for ensuring the status of their device before their flight via Apple webpages at https://support.apple.com/15-inch-macbook-pro-battery-recall 

Updated August 16 2019

We kindly ask passengers to arrive early at the airport due to demonstrations taking place in Hong Kong area.

Please prepare to show your travel documents for access to the airport.

Due to demonstrations in Hong Kong the airport is closed and several flights between Helsinki Hong Kong are unfortunately disrupted on August 12-14 2019. There are both cancellations and delays. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here. 

The following flights have been cancelled:

• Aug 12 Helsinki – Hong Kong (AY101)
• Aug 13 Hong Kong – Helsinki (AY102)

The following flights will be delayed:

• Aug 12 Helsinki – Hong Kong (AY99)

• Aug 13 Hong Kong – Helsinki (AY100)
• Aug 14 Hong Kong -Helsinki (AY100)

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options

1. You can choose to change your original flight date once free of charge with the following conditions:

• Original travel date is 12-14 August 2019
• New travel dates are from 13 August until 31 August 2019 (local time)
• You can change the flights from mentioned flights to Finnair and other oneworld connections upon availability
• Change of origin or destination is allowed to other Greater China destinations on Finnair flights during 13-31 August 2019 upon availability. In this case passenger is responsible for documents and transportation from new destination to original destination.

If you wish to change your original flight date, please contact Finnair Customer Service or your travel agency.

2. If your flight is cancelled, we do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may be difficult and take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.

3. If changing flight date or re-routing is not on option for you, you can also apply for full refund for your unused and cancelled flight ticket.

For further information, you can call our Finnair Customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.
 

You can check your passenger rights on our website.

We apologize for any inconvenience!

Nov 30 2018, last updated 14 August 2019

Norra’s pilot union FAPA ry. has informed about working restrictions regarding standby work, overtime work, working on a day off and change of shift of their pilots as of Dec 1, 2018. Norra operates many of our domestic and regional flights. Due to the working restrictions, cancellations of domestic and regional flights are possible. Changes are possible for example if several pilots become ill, and there are not enough stand-by to fill all the positions.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers. You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

• You can change your travel date +/- 2 days from the original date by contacting Finnair Customer Service.
• We do our best to re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.
• If changing the flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

We are at your service on Twitter @FinnairHelps, in our Facebook pages, and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

We apologize for any inconvenience!

August 8, 2019

We kindly ask passengers to arrive early at the airport due to demonstrations taking place in Hong Kong.

Long queues will be expected as access controls may be time-consuming. 

Please prepare your documents for access control checks at the airport. 

For more information please visit the Hong Kong Airport webpage.

July 25 2019, last updated August 6 2019

Due to a possible industrial action at Heathrow airport, some of our flights between London and Helsinki might be disrupted on August 23–24. We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers.

You can check up-to-date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and ensure that we have your current contact information. Thus, we can reach you in case of a disruption.

For further information, you can call our customer service. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We apologize for any possible inconvenience!

June 10, 2019

Due to operational reasons Finnair leases an E190 aircraft and crew from WDL Aviation, a German airline company from July 1 to August 31, 2019. The leased aircraft will operate all the flights to/from Hanover and some of our flights to/from Hamburg.

In the flights operated with the leased aircraft, the cockpit and cabin crew come from WDL Aviation. They serve customers in English and German. There is also one Finnish-speaking cabin crew member from Finnair on board. Finnair service concept is followed.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking on any of the flights affected, we’ll inform you about the changed aircraft via pre-departure e-mails. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

We are also at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights on our website.

We apologize for any inconvenience!

May 7, updated June 19 2019

Due to runway maintenance, Kuusamo Airport will be closed from 12 August to 30 August 2019. During that period our flights between Helsinki and Kuusamo will not be operated. Instead, you can fly with us between Helsinki and Rovaniemi, and there will be a bus connection between Rovaniemi Airport and Kuusamo Airport.

The following flights from Helsinki to Rovaniemi will have a bus connection onwards to Kuusamo Airport:

• AY533 on Mondays, Wednesdays and Fridays
• AY535 on Tuesdays and Thursdays
• AY533 and 535 on Saturdays and Sundays

The following flights from Rovaniemi to Helsinki will have a bus connection from Kuusamo Airport to Rovaniemi Airport:

• AY534 on Mondays, Wednesdays and Fridays
• AY536 on Tuesdays and Thursdays
• AY534 and ay536 on Saturdays and Sundays

The bus schedule is as follows:

• Mondays, Wednesdays, Fridays
  • From Kuusamo to Rovaniemi at 10am (arriving to Rovaniemi at 12.30pm)
  • From Rovaniemi to Kuusamo at 2pm (arriving to Kuusamo at 4.30pm)
• Tuesdays and Thursdays
  • From Kuusamo to Rovaniemi at 2.15pm (arriving to Rovaniemi at 4.45pm)
  • From Rovaniemi to Kuusamo at 6.15pm (arriving to Kuusamo at 8.45pm)
• Saturdays and Sundays
  • From Kuusamo to Rovaniemi at 10am (arriving to Rovaniemi at 12.30pm)
  • From Rovaniemi to Kuusamo at 2pm (arriving to Kuusamo at 4.30pm)
  • From Kuusamo to Rovaniemi at 2.15pm (arriving to Rovaniemi at 4.45pm)
  • From Rovaniemi to Kuusamo at 6.15pm (arriving to Kuusamo at 8.45pm)

If you have a booking on the above mentioned flights, we will contact you on any schedule changes or flight cancellations via SMS and/or e-mail. Please check from Manage booking that we have your current contact information, so that we can reach you. More information about the maintenance here.

Your tickets will be updated automatically and this does not require any action from you. If the new routing does not suit your travel plans, you can:

• Change your trip free of charge for dates between 1 July and 30 September 2019 according to seat availability.
• Change your flight to Rovaniemi, Oulu or Kajaani according to seat availability (no bus transportation between new destination and Kuusamo).
• Cancel your reservation and get a full refund for your unused flight ticket.

If you wish to change or cancel your flight, please contact our Customer Service. We are also at your service on Twitter @FinnairHelps and on Finnair Facebook pages.

You can check Finnair Passenger Rights here.

We are sorry for the inconvenience!

Apr 11, 2019
 

Helsinki Airport is being renovated to offer you an even smoother travel experience in the future. During the construction work, there are changes in the airport’s traffic and parking arrangements.
 

• The taxi station that currently serves customers in front of Terminal 2 on the arrivals level will move to the ground floor of the terminal on 15 April 2019. To get to the new taxi station, customers can take the escalators or an elevator in the Arrivals hall 2A near Burger King restaurant.
• The bus station will be in front of Scandic hotel from 15 May 2019 on. Bus driving routes will also change: the route to the new bus station will go through Teletie and Lentäjäntie.
• If you arrive at the airport by taxi or are dropping someone off at the terminal, from 23 May 2019 on, the right place for this at Terminal 2 is on the arrivals level. Until then the spot is in front of the terminal on the departures level. Please note that you can stop only briefly in front of the terminal to avoid congestion. If you wish to accompany someone into the terminal or pick someone up, please use the short-term parking area in P3.
• Parking halls P1 and P2 are closed. You can use parking halls P3 and P5 and outside parking area P4. Short-term and premium parking will be in P3.

Please allow extra time when arriving at the airport. We apologize for any inconvenience. The renewal will be completed in 2022. Find out more at Finavia’s website.

12 March 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes from Apr 15 to Dec 19, 2019, if necessary. During that time all cabins of Norra’s ATR feet will be renewed.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. You can check your Passenger rights here.

You can check your passenger rights on our website.

We apologize for any inconvenience!

7 March 2019

We have leased an Airbus A321 aircraft from our oneworld partner Iberia for our Madrid route from Apr 1, 2019 to Mar 30, 2020. The Iberia aircraft covers a temporary shortage of aircraft as our operations continue to grow.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. However, during the first operating month of the lease, the flights will be operated with Iberia’s cabin crew, and there will be one Finnair crew member on board to support the delivery of Finnair's customer service concept. The crew serves customers in English and in Spanish.

Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking for our Madrid flights between Apr 1, 2019 and Mar 30, 2020, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!