If you have a severe food allergy or food intolerance, please inform us by filling in the special assistance request form at least 72 hours before your departure. Occasionally, we may ask you to fill in the medical information form (MEDIF) as a follow-up to your initial request.
Travelling with a peanut allergy
The “Other special meal (SPML)” from our special diet options is suitable for most people suffering from peanut allergy as it does not contain nuts. However, we cannot unfortunately guarantee a fully allergen-free meal, cabin or travel environment on our flights. The onboard meals may contain traces of nuts and almonds. Also, other passengers might bring nuts on board in their carry-on.
Our cabin crew can request the customers seated near to you to not consume nuts during the flight. We cannot, however, announce the matter to all the customers on board.
We advise consulting a doctor before you buy tickets to discuss the possible risks and how to minimise them. If you have been prescribed an epinephrine or adrenaline auto-injector like EpiPen, make sure to take it with you in your carry-on baggage. We recommend packing the medication in a separate bag, preferably in the original packaging with the prescription and the doctor’s certificate.
It is good to know that you may bring your own food onboard as long as it’s aligned with carry-on baggage security rules. Please note that the food cannot be heated during the flight.
On our flights departing from Helsinki, our cabin crew can provide product information on the meals served and information on 14 different allergens that the meals may contain.
On flights that depart from our international destinations, obtaining a list of allergens is often challenging due to the local food regulations. We are doing our best to have the ability to provide better information on allergens on our flights to Helsinki as well.
If you wish to get more information regarding the allergens, please contact our customer care.