Travel class upgrade terms and conditions

Included in the travel class upgrade fee

Upgrade to Business Class includes:

• Seat in Business Class including seat reservation
• Priority check-in and boarding
• Priority security at Helsinki Airport and other selected airports
• Finnair lounge services at the departure airport of the upgraded flight
• Business Class weight allowance for baggage. Otherwise the same baggage allowance as on the original ticket before upgrading.
  • Checked bags: 23 kg on short-haul flights within Europe and 32 kg on long-haul flights.
  • Carry-on bags: 12 kg (combined weight for carry-on bag and small bag)
• One complimentary piece of carry-on baggage when upgrading an Economy Superlight ticket (applies also to connecting short-haul flights in Economy Class)
• Business Class meals and beverages
• Internet access
  • Long-haul flights (to and from North America, Asia-Pacific and the Middle East): full-flight browse package
  • Short-haul flights (within Europe): full-flight Stream package with our A320, A321 and A319 aircraft or full-flight Browse package with our A350 or A330 aircraft

Please note that the benefits included in the Business Class upgrade depend on when the upgrade was bought. 

• When purchased in advance, the full benefits listed above are included in the Business Class upgrade.
• When purchased at the airport, priority services, lounge and internet access are not included.

Upgrade to Premium Economy includes: 

• Seat in Premium Economy Class
• Premium Economy meals and beverages​

Please note:

• Avios are awarded according to the original ticket.
• All airport services that are included in the Business Class upgrade may not always be available due to flight schedules, airport limitations or other irregularities.
• If you have bought travel extra services for the original ticket in advance, we will automatically refund the services that are included in the upgrade. Other travel extras will remain non-refundable and can be used as normal.

Travel class upgrades with money 

• You can purchase travel class upgrades 30 days prior to departure at the earliest on our website, through the Finnair app or through our customer service, if there is availability.
• The upgrade price and availability may vary at different times prior to departure, but there is no difference in availability between the sales channels; they all use the same availability info. 

Travel class upgrades with Avios and upgrade benefits 

• All Finnair Plus members can waitlist for an upgrade 360 days to 50 hours prior to departure.
• All Finnair Plus members will be able to redeem confirmed upgrades up to 360 days prior to departure if there is upgrade availability with Avios and upgrade benefits.
• The corresponding number of Avios or upgrade benefits will be deducted from the account when requesting a confirmed or waitlisted upgrade.
• Finnair will start confirming waitlisted upgrades 30 days before the flight departure, depending on upgrade availability with Avios and upgrade benefits.
• Waitlisted upgrades will be confirmed at the latest 48 hours prior to departure if there is availability. Finnair will send an email notification about the waitlist situation at the latest 48 hours prior to departure.
• If the waitlisted upgrade is not confirmed at the latest 48 hours prior to departure, the Avios and/or upgrade benefits will be refunded within 24 hours. Please note that the upgrade benefits’ expiration date will stay the same after the refund and the upgrade benefits will not be refunded if the expiration date has passed.
• Upgrades are only available for scheduled Finnair flights (AY code on the ticket and the flight is operated by Finnair). The upgrade can be redeemed online or through the Finnair App, if the ticket number starts with 105.
• If the itinerary includes connecting flights and the long-haul flight is upgraded using Avios, the connecting European flight will be charged separately.
• Upgrades with Avios are not available for award flights or tickets purchased from Money+Avios offers.
• Upgrades can only be requested after the original reservation has been confirmed and the flight ticket has been issued.

Changes and cancellations

If your flight has been cancelled due to Finnair

If your flight is cancelled, Finnair will reroute your flight:

• If the rerouted flight is operated by Finnair, you will be rebooked to the upgraded travel class depending on availability. 
• If the rerouted flight is operated by an airline other than Finnair, you will be rebooked to the original travel class. 

If there is no availability in the upgraded travel class due to the rerouting, the following refund policy applies: 

• Money: full refund of the paid upgrade fee.
• Avios and/or upgrade benefits: full refund of Avios and/or upgrade benefits used for the upgrade.

In case your travel class is downgraded, you can apply for a refund using the refund form or contacting Finnair customer care.

Cancelling or changing your flight

a) Cancelling your flight

• The original ticket rules apply to the upgraded ticket.
• The following refund policy applies to the travel class upgrade:
  • Money: full refund of the paid upgrade fee if the cancellation is done at least 24 hours prior to flight departure. Note: no refund if the cancellation is done less than 24 hours prior to flight departure.
  • Avios and/or upgrade benefits: full refund of Avios and/or upgrade benefits used for the upgrade. Note: no refund of Avios and/or upgrade benefits in the case of a no-show, meaning the passenger did not cancel the flight ticket and did not board the flight.
  • The upgrade benefits’ expiration date will stay the same after the refund, and the upgrade benefits will not be refunded if the expiration date has passed.

b) Changing your flight or flight date

• The original ticket rules apply to the upgraded ticket. Please contact Finnair customer care to request the change.
  • Flights operated by Finnair: Finnair will upgrade you to the requested travel class, if there is availability, and if the same booking class is available. Otherwise, refund applies according to the refund policy as described above (Cancelling your flight). 
  • Flights operated by an airline other than Finnair: new flight will be in the original travel class. Refund applies according to the refund policy as described above (Cancelling your flight). 

General terms & conditions