Customer care and contact information | Finnair
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Help and contacts

The wait time for our customer service may be long due to exceptionally high contact volume. We are sincerely sorry for the inconvenience. We encourage you to consider the options below before reaching out to us.

  • Find the latest information about our flights and how we handle disruptions on the Flight information page.
  • Our customer service cannot answer questions about travel restrictions or requirements. Please check this map for it.
  • Book tickets and travel extras fast via finnair.com or Finnair app.
  • Check and change your existing reservation via Manage booking.
  • Upgrade your travel class via our online upgrade service.
  • Get help from our chatbot or FAQs in general matters.

Fast online support

Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

FAQ

See the answers to all the most frequently asked questions.

Find answers

Booking changes

Purchase travel extras, change your travel dates and review trip details.

Manage booking

Travel requirements map

Check the current COVID-19 travel requirements in Finnair destinations.

Use the map

Feedback and claims

Apply for a refund or compensation and give feedback online.

See your options

Claim missing points

Find out how to claim missing Finnair Plus points for flights and services.

Learn more

Contact and request forms

Arrange practical matters like baggage or special assistance for your journey.

See all forms

From boarding passes and flight information to a digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
Download the app

Customer service contacts

International

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that a local network fee is also charged by minute during the waiting time and during the call.

  • In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
  • In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

  • In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
  • In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–1 p.m. Closed on public holidays.

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

Lost property

If you have accidentally left a personal item:

On our aircraft in Finland

The item will be handed over to Suomen Löytötavarapalvelu (Lost and Found service). Please visit their website for contact information.

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Suomen Löytötavarapalvelu. Please visit their website for contact information.

At Helsinki Airport 

All items found at the terminals or parking areas of the airport are taken to Excess Baggage Company service desk.

You can enquire about your lost item from the Excess Baggage Company by phone +358 981711968 or e-mail helsinki@excess-baggage.com

Finnair Group switchboard

Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.

Agent info and Medadesk for travel agents

Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.

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