Finnair Plus - Frequently asked questions | Finnair Canada

Frequently asked questions

Finnair Plus

Collecting and using Avios and tier points

Where can I check how many Avios I need in order to book award flights?

When do my Avios expire?

If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?

What is the difference between Avios and tier points?

Is it possible to get my Avios back after I’ve transferred them to another member?

Is there a limit to transferring Avios?

I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?

I requested an upgrade with my Avios, but the upgrade has not been confirmed. When will I get confirmation if the upgrade has been successful?

I have upgraded my flight to Business Class with Avios. If I change the flight, will the upgrade be transferred to my new flight automatically?

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect my Avios?

How can I use my Finnair Plus points to book a flight?

How can I claim missing Avios?

Can I use my Avios for Finnair Plus partners’ services?

How can I check how many Avios I earn for my flight?

Can I use Avios or a flight gift card to pay for extra baggage or a seat?

Can I use Avios to pay for my extra bags?

Can I transfer Avios to someone else?

Can I shop on board or pre-order shopping items for Finnair flights?

Can I buy Avios?

Can I pay the change fee with Avios?

Finnair Plus membership

How do I qualify for the next Finnair Plus tier?

How do I find out my Avios and tier point balance?

As Finnair Plus Platinum Lumo/Platinum/Gold/Silver member, can I take one carry-on bag free of charge when travelling with a Superlight ticket?

Which airlines are members of oneworld?

How can I discontinue my Finnair Plus membership?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

My contact details have changed, how can I update them?

My friend got an interesting e-mail from Finnair about a sport event – why didn't I get one?

Finnair Plus card is now in digital form. What should I do if I don’t have a smartphone to check the digital card from the Finnair app?

Where can I find information about current and upcoming benefits?

How can I join Finnair Plus?

I’ve lost my Finnair Plus card – What should I do?

How can I add my Finnair Plus number to my existing reservation?

As Finnair Plus Platinum/Gold/Silver member, can I take one bag free of charge when travelling with a Light ticket?

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