Frequently asked questions

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect Avios?

Unfortunately, it's not always possible to retroactively claim Avios for purchases made from Finnair Plus partners. To claim missing Avios for car rental and hotel services from Finnair Plus partner, please fill out the form for claiming missing Avios.

Having the membership number with you is easier than ever before. Just download the Finnair app to your phone and log in – your Finnair Plus digital card will be visible to you at all times.

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Related questions

How can I book hotel accomodation to collect Avios?

If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?

Can I collect Avios if my flight is cancelled and I am rerouted with another airline?

I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?

How can I add my Finnair Plus number to my existing reservation?

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