Frequently asked questions

How can I book hotel accomodation to collect Avios?

Follow the links on Finnair.com or the mobile app to the dedicated website for Finnair customers to make your hotel booking. The service is provided by Hotels.com. You can collect Avios only on this dedicated website, not through other Hotels.com services.

When making the booking, you must add your Finnair Plus membership number to collect Avios. Claiming Avios retroactively is not possible. Avios will be added to your account within 6 weeks after checkout.

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Related questions

I bought something from a Finnair Plus partner but I didn’t have my membership number with me – can I still collect Avios?

If I buy flight tickets on the Finnair website, do I get Avios even from flights that are not operated by Finnair?

Can I collect Avios if my flight is cancelled and I am rerouted with another airline?

I paid for the entire reservation for my family. Can I collect Avios and tier points from all of their flights to my Finnair Plus account?

How can I add my Finnair Plus number to my existing reservation?

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