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Most people with existing medical conditions are able to fly without difficulty. However, certain precautions sometimes need to be taken and in some cases we request medical clearance.
If you have one of the illnesses or conditions below, you must notify us when you book your ticket, or at least 72 hours before your travel date. This will enable us to take appropriate precautionary measures. Please fill this preliminary information form. After submitting the form, you will receive your personal case number, e.g. 1- 456789078. This will allow you to update the information and insert attachments to the case. Sign in with your case number.
- recent myocardial infarction
- recent cerebral circulatory disorders
- recent injuries
- recent surgeries
- symptomatic coronary disease
- chronic obstructive pulmonary disease
- a need for oxygen therapy
- an infectious disease (tuberculosis, diphtheria)
- anaemia (Hb less than 75 g/l)
- chickenpox in the vesicle phase
- severe allergy
MEDIF form as attachment
Please fill out carefully both pages of the Medical Information Form (MEDIF). MEDIF part 1 shall be completed by the passenger or the passenger’s representative, and MEDIF part 2 is completed by the treating doctor. Scan the signed forms. Log in with your case number to attach the MEDIF forms to the case. Please ensure that the forms reach us at least 72 hours before your departure.
By submitting this form, you give us your consent to process your medical data to handle and complete your service request. The consent also applies to our partners, if necessary.
If you require any medication during flight or in the airports, please remember to pack it in your hand baggage. Please pack medicines in a separate bag, preferably in the original packaging. Also take along the prescription and the doctor’s certificate; especially if your illness requires treatment with injectable medication. If your medication needs to be kept cool, please talk to your pharmacist about different options. Unfortunately we are unable to store medication in aircraft refrigerators.
Normally breathing devices such as personal oxygen concentrators (POC) and apnea breathing devices (CPAP) are permitted on board, but airline approval is always required.
Most CPAP machines require a medical inverter to be installed to function properly onboard. All aircraft types do not have an inverter facility, but we can check the availability approx. 72 hours before departure. The inverter can be requested for long-haul flights with no additional charge for the passenger.
Power supply onboard cannot be guaranteed, so you must be able to get by even without your breathing device, if required. For battery-operated devices, please carry a sufficient back-up battery supply to cover a minimum of 150% of the planned flight (including transiting time).
For the use of medical devices during your flight, please inform us well in advance by filling out this form latest 72h before departure.
Please note that cabin attendants are not able to give special assistance to a particular passenger, as they are responsible for the safety of everyone on board. The cabin crew is not authorized to administer injections or medication.
For more information on medications and medical equipment on board, please contact our customer service.
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