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Feedback and claims

Thank you for sharing your thoughts about our services. It is valuable to us in developing our services further.

Please note that we are unable to respond to questions about your current or upcoming travel via this feedback form. If you have any questions related to your reservation, please see our FAQ or contact your nearest Finnair office. To change your travel dates, please go to Manage booking. If you would like to change your travel date on a cancelled flight, please contact our customer service. If your flight has been cancelled e.g. due to the coronavirus situation and you wish to request for refund of the unused part of your ticket, you can do it by filling in this form.

Are you a Finnair Plus member or a Corporate Account holder?

Please use the Login button at the top right corner of the page to get your personal details automatically filled in this form.

Your feedback

If you have additional information or comments about an existing case or if you want to submit a document, please proceed to Retrieve feedback form.

If you’re submitting a claim, please contact us within 2 months of the flight date. If you want to apply for compensation for your delayed baggage, please contact your insurance company or send us a request within 21 days of receiving your baggage.

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Your personal details

Your feedback

You can add attachments (receipts or other documents) to your case on the next page. Please click "Submit" first.
At Finnair customer service, we collect personal data only for the purposes of handling our customers’ feedback and claims. Please note that your reply in any written free text field is stored. Don’t write any personal information such as your social security number, bank account details, state of health or any other information that is not essential for the handling of your feedback.
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