Customer care and contact information

Help and contacts

Queries and change requests for future travel

When you have a booking between 16 March and 30 June 2020, kindly read our travel updates page what you can do if your flight has been cancelled or you wish to change your travel dates. You can follow our travel updates here.

To change your travel dates, please go to Manage booking. If you would like to change your travel date on a cancelled flight, please contact our customer service. If your flight has been cancelled due to the coronavirus-situation and you wish to request for refund of the unused part of your ticket, you can do it by filling in this form.

For further information, you contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

We are sorry that our customer service is currently congested.

Chat with us

Get in touch with us fast through our live chat. Simply click the Chat button at the bottom right corner and fill in your name and email address. Let's chat!

Contact us

UK

UK customer service, reservations and Finnair Plus

Phone: 0330 8081188 (local network charge)

Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.




Finland customer service

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

In Finnish: 6 a.m. – 12 midnight (Finnish time)

In English: 24h

In Swedish: Mon – Fri 8 a.m. – 8 p.m., Sat – Sun 9 a.m. – 6 p.m. (Finnish time)


Customer Feedback

If you would like to give feedback or make a complaint, we recommend to contact our Customer Relations team by filling the web form.

We suggest contacting us by filling the web form instead of contacting by email, normal mail or fax. Web form contacts can be handled much faster than contacts from other channels.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Email: uk.cr@finnair.com

If the passenger cannot reach an agreement with Finnair Customer Relations, the passenger may contact the local consumer body for inquiries. An Online Dispute Resolution platform, set up by the European Commission, provides easy access to alternative dispute resolution (ADR). Please note however that Finnair is not currently subscribed to an approved ADR scheme, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website. Under the subtitle ‘How the CAA can Help’ please click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal, where you can submit your complaint to PACT.


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.


Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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