Customer care and contact information

Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

You can also chat live with our customer service agents.

Finnair on Facebook

Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also find the latest news and the best flight offers. See you on Facebook!

Contact us on Facebook

Finnair on Twitter

You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!

Contact us on Twitter

Contact us

UK

UK customer service, reservations and Finnair Plus

Phone: 0330 8081188 (local network charge)

Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.




Customer Feedback

If you would like to give feedback or make a complaint, we recommend to contact our Customer Relations team by filling the web form.

We suggest contacting us by filling the web form instead of contacting by email, normal mail or fax. Web form contacts can be handled much faster than contacts from other channels.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Email: uk.cr@finnair.com

If the passenger cannot reach an agreement with Finnair Customer Relations, the passenger may contact the local consumer body for inquiries. An Online Dispute Resolution platform, set up by the European Commission, provides easy access to alternative dispute resolution (ADR). Please note however that Finnair is not currently subscribed to an approved ADR scheme, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website. Under the subtitle ‘How the CAA can Help’ please click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal, where you can submit your complaint to PACT.


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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