Customer care and contact information | Finnair United Kingdom

Customer care and contact information

Our customer service is getting an exceptionally large number of contacts, and thus the waiting time may be long. We are very sorry for the inconvenience.

  • Questions about travel restrictions or travel documents? Check the travel requirements map or the local authorities web pages in your destination country. Our customer service is unable to answer calls about these.
  • The fastest way to book tickets and travel extras: via finnair.com or Finnair mobile app.
  • Make changes to your existing reservation: via Manage booking.
  • General questions? Use our chatbot or FAQ section.

Fast online support

Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

Call our customer service centre

UK

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

UK customer service, reservations and Finnair Plus

Phone: 0330 8081188 (local network charge)

Open: Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.

Location of the head office: Finnair Oyj, P.O. Box 15, 01053 FINNAIR, FINLAND

Finnair's share capital

The legal form of Finnair is Public Limited Company, PLC.


Finland customer service

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)

In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Mon–Fri 8 a.m.–6 p.m.



Customer Feedback

If you would like to give feedback or make a complaint, we recommend to contact our Customer Relations team by filling the web form.

We suggest contacting us by filling the web form instead of contacting by email, normal mail or fax. Web form contacts can be handled much faster than contacts from other channels.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

Email: uk.cr@finnair.com

If the passenger cannot reach an agreement with Finnair Customer Relations, the passenger may contact the local consumer body for inquiries. An Online Dispute Resolution platform, set up by the European Commission, provides easy access to alternative dispute resolution (ADR). Please note however that Finnair is not currently subscribed to an approved ADR scheme, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website. Under the subtitle ‘How the CAA can Help’ please click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal, where you can submit your complaint to PACT.


Privacy

Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Finnair Shop pre-orders

Finnair Shop pre-orders

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.


Delayed or damaged baggage

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

Lost property

You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.

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