Feedback and compensation | Finnair United Kingdom
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Feedback and compensation

We appreciate your feedback and are here to assist you with your claims and other concerns. Your feedback is valuable to us in developing our services further. For more general topics, please check our frequently asked questions, or get assistance from our chat service at any time.

If the passenger cannot reach an agreement with Finnair Customer Relations, the passenger may contact the local consumer body for inquiries. An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR). Please note, Finnair is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website here. Under the subtitle ‘How to submit a claim to the CAA’ you will need to click on the link ‘Click here to access our online form’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.

Important notes

Flight disruptions: 

  • Select "Submit a claim request for the flight disruptions or baggage issues".
  • If you'd like to claim compensation for flight disruptions under the EU 261/2004 regulation, kindly submit the claim request within two months after the disrupted flight date. Note that the standard compensation might not be paid if the flight disruption was caused by extraordinary circumstances, such as strikes, meteorological conditions, unexpected flight safety shortcomings and air traffic management decisions. Read more about Finnair Passenger Rights to get detailed information about EU 261/2004.   

Baggage issues: 

  • Select "Submit a claim request for the flight disruptions or baggage issues".
  • If you'd like to claim compensation for delayed or damaged baggage, please note that you need to have a WorldTracer number (the number marked on the delayed or damaged baggage report). Kindly check the Lost, delayed or damaged baggage page for more details.
  • Please make sure that you submit the compensation claim for the delayed baggage within 21 days after receiving the delayed baggage or contact your insurance company.
  • If your baggage is delayed on your return flight, we expect you to have your necessary items at home. This means that Finnair does not compensate for the cost of such items.
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