Frequently asked questions

Baggage

Will my carry-on baggage be measured?
Can I combine my baggage allowance with someone?
Can I bring batteries or power banks with me to the airplane?
Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?
What is a heavy bag?
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Bookings & Payments

Something went wrong with my booking. What should I do?
How can I make a reservation using a gift card?
To which countries do I need a passport and for how long does it need to be valid?
Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?
What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?
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Check-in & Boarding

I’m having trouble checking in online. Where can I get help?
How does the Self-service Bag Drop work?
Do I need to print my boarding pass?
I checked in online, but my status is stand-by. What does it mean?
What is automatic check-in?
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Seats & Travel classes

Why was my pre-paid seat changed?
I’m travelling with my family/friend. How can we be seated together?
How can I book a seat if I’m travelling in a group?
How can I upgrade my booking to Business Class?
What kind of seats do you have in Business Class on flights within Europe and the Middle East?
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Airport & flights

What happens if my flight is cancelled or delayed?
What do I do if I miss my flight?
How much time do I need to transfer at Helsinki Airport?
Finnair informed me about a schedule change. Do I need to do something?
How can I buy a lounge access?
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Children

What are the requirements for a child travelling alone?
Why isn’t it possible to buy a ticket online for a child travelling alone?
What happens if an infant turns 2 years during the trip?
My child is travelling with his/her grandparents. Do I need to write a consent letter?
How do I book a baby basket?
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Food & Diets

How can I order special meals?
Can I travel on a Finnair flight when I am allergic to nuts?
Can I bring my own food on board?
Is there baby food available on board?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?
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Heath & Medical issues

Is it possible to borrow a wheelchair at the airport?
Can I take my medication along as carry-on baggage?
Can I travel on a Finnair flight when I am pregnant?
Is it possible to have assistance at the airport for elderly customers?
What do I do if I fall ill before my flight?
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Animals

I am travelling with a pet. Can I check-in online?
I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?
I’m travelling with my pet. Can I still bring carry-on baggage?
How much will it cost to transport my pet?
How do I travel with a guide dog?
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Entertainment & Internet on board

Is there internet access onboard?
What entertainment do you provide for children?
Can I use a Bluetooth device during the flight?
Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?
What electronic devices can I use during the flight?
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Finnair Plus

Can I transfer points to someone else?
How can I claim missing points?
When do my award points expire?
I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?
Can I join multiple Family&Friends groups?
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Finnair account

What is the difference between a Finnair Account and Finnair Plus account?
How do I update my details in my Finnair Account?
I have a Finnair Account. Why don’t I earn points?
What is a Finnair Account and what are the benefits of having one?
How can I delete my Finnair Account?
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Customer service

How do I give feedback/make a claim?
How can I chat with Finnair Customer service?
What should I do if my baggage is lost or damaged?
How do I ask for a reimbursement of the amount paid for an advanced seat?
Why have I not received a refund yet?
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